95% sales valuation accuracy
97% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction
Mar 24,2019
Mar 24,2019
0
people found
this helpful
this helpful
Properties of Ideal Locations are in ideal locations, but the agency is not ideal at all. I lived in the flatshare rented from Ideal Locations agency for about one year.
Maintenance and cleaning service were very bad. We had blocked sink few months, lights out in the bathroom â more than 2 weeks. No one bothered to come and fix it.
They did not top up gas and electricity on time, opposite to what was agreed on a contract. We had to do it ourselves.
According to the contract, cleaning services were promised every 2 weeks. In reality, cleaners came only 4 times per year and cleaning was very poor quality.
I gave them 1-month leaving notice, as per contract, but they didn't want to give me my deposit back. No reason was provided. I have sent a warning letter by a Royal Mail and threatened them with Small claim court. Only after this, I received my deposit back.
To summarise agency was not helpful at all. They often ignored my emails and phone calls. It was like watching some odd TV show about the worst agencies in the UK.
Maintenance and cleaning service were very bad. We had blocked sink few months, lights out in the bathroom â more than 2 weeks. No one bothered to come and fix it.
They did not top up gas and electricity on time, opposite to what was agreed on a contract. We had to do it ourselves.
According to the contract, cleaning services were promised every 2 weeks. In reality, cleaners came only 4 times per year and cleaning was very poor quality.
I gave them 1-month leaving notice, as per contract, but they didn't want to give me my deposit back. No reason was provided. I have sent a warning letter by a Royal Mail and threatened them with Small claim court. Only after this, I received my deposit back.
To summarise agency was not helpful at all. They often ignored my emails and phone calls. It was like watching some odd TV show about the worst agencies in the UK.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
10th Oct 2024
reviewed by 'Premchand'
25th Sep 2024
reviewed by 'Halima'
29th Apr 2024
reviewed by 'Aslama'
6th Mar 2024
reviewed by 'Jabir'
5th Mar 2024
reviewed by 'Fahis Khan'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 97% | £30,000 | £800,000 |
| Lettings | 93% | 95% | £400 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 56 | 5 | 192 | 10 | 38 | 1 | 29 | 1 | 9 | 3 |
Areas covered
- IG1
- E12
- IG2
- E15
- IG3
- IG11
- IG4
- Ilford
- IG5
- Gants Hill
- IG6
- Romford
- RM6
- Seven Kings
- E11
- Stratford
- E7
- Forest Gate
- E6
- Woodford
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Oct 10,2024
Oct 10,2024
0
people found
this helpful
this helpful
Within two weeks, I was able to find a rental home that satisfied all of my needs because of their prompt assistance.Thank you ideal location for helping me through out my house questing journey....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 09,2024
Oct 09,2024
0
people found
this helpful
this helpful
I was thoroughly impressed with the agent responsible for finding tenants for my property. Their professionalism and efficiency stood out, and I appreciated their respectful and helpful demeanor throughout the process. They provided valuable insights into the legal obligations of renting out properties, which made ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 25,2024
Sep 25,2024
0
people found
this helpful
this helpful
Amazing agency to work with. Adnaan was especially helpful from start to finish and would highly recommend anyone to work with Ideal locations...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29,2024
Apr 29,2024
0
people found
this helpful
this helpful
Assistance significantly contributed to a positive and efficient property acquisition process.Really helpful...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 06,2024
Mar 06,2024
0
people found
this helpful
this helpful
I recently contacted Ideal Location Company about a property inquiry, and it was very beneficial for me and my family. Akhil Thambi should be commended for his excellent service. He was professional, courteous, and I believe he will be a valuable asset to the company....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05,2024
Mar 05,2024
0
people found
this helpful
this helpful
Myself and my wife have recently enquired about and subsequently rented a property through ideal locationCompany.
The whole process from start to finish was exemplary. Akhil is a professional and friendly person to deal with. He responds quickly to any and every query, and resolves ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 05,2023
Dec 05,2023
0
people found
this helpful
this helpful
From meeting Craig from the start I was made to feel so at easy Craig was with me from start to finish of selling my property and a special thank you to Prince as well if was unsure about anything you was there to help ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 29,2023
Nov 29,2023
0
people found
this helpful
this helpful
A big thank you to Craig and the team.
Craig has been in contact with from the beginning to end of my purchase…. even answered his phone while on holiday.
Kind polite helpful and always happy ....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08,2023
Nov 08,2023
0
people found
this helpful
this helpful
Quite nice. We find easy to find a house and dealing was wonderful. Definitely I will refer to my friends also. Thank you for the support..❤️...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 07,2023
Nov 07,2023
0
people found
this helpful
this helpful
Finding a house through ideal locations was really easy.. Akhil helped us throughout the process. It was really easy communicating with him and he was available whenever we had queries with anything....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 07,2023
Nov 07,2023
0
people found
this helpful
this helpful
It was a wonderful experience.Moreover thank you so much especially for Akhil Dinesh who has helped me and my friends for finding a house....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 07,2023
Nov 07,2023
0
people found
this helpful
this helpful
We were actually searching for a house to rent and we came to know Ideal locations .After we contacted them the agent was Akhil he immediately helped us to get the house now we are living in.He was very helpful as he helped us ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 06,2023
Nov 06,2023
0
people found
this helpful
this helpful
It was easy finding a home through ideal locations. Our agent was Akhil, he helped us throughout and was very easy communicating with him....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 06,2023
Nov 06,2023
0
people found
this helpful
this helpful
It was easy finding a home through ideal locations. Our agent was Akhil, he helped us throughout and was very easy communicating with him....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 02,2023
Nov 02,2023
0
people found
this helpful
this helpful
Akhil did commendable job. He always helped us whenever we needed around the property....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 28,2023
Sep 28,2023
0
people found
this helpful
this helpful
It was a pleasure to work with Craig and Prince.
He made sure the purchase of my flat went smoothly and was always available to answer any questions I had.
Very friendly and informative staff and I’m more than happy to recommend this service....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 13,2023
Sep 13,2023
0
people found
this helpful
this helpful
We had a very good experience with the agent Craig, he is very professional and we had all the support and updates on time. Thank you for your patience and professionalism Craig.🤗...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2023
Aug 31,2023
0
people found
this helpful
this helpful
We had a very good experience with my agent Akhil Dinesh. He help us to find an affordable flat. we were so happy with him....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2023
Aug 31,2023
1
people found
this helpful
this helpful
Contacted ideal locations agent, viewing was arranged promptly. After viewing, offer made and agreed. Agent helped make sale smoothly, even though solicitors took time....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2023
Aug 31,2023
0
people found
this helpful
this helpful
Nice experience with the agent Mr Akhil... Effective communication.... And available on everytime. Good to recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2023
Aug 31,2023
0
people found
this helpful
this helpful
Professional and efficient service. Helped throughout the process and im really grateful for his service....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2023
Aug 31,2023
0
people found
this helpful
this helpful
I had a good experience with Ideal locations. The agent Mr Akhil Dinesh has done a good job in creating a very smooth process for helping in getting a house .. excellent service.......
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2023
Aug 31,2023
0
people found
this helpful
this helpful
We got an affordable property with the help of our agent.Quick response and good dealings...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2023
Aug 30,2023
0
people found
this helpful
this helpful
I had a great experience with Ideal Location especially Mr. Akhil Dinesh because we are newly recruited nurses in UK and face very difficult to find a new home, through them we find a home which was within our budget and Mr.Akhil Dinesh helped ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 22,2023
Aug 22,2023
0
people found
this helpful
this helpful
Very quick response and beliving...they went above and beyond to help me find the perfect house...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 22,2023
Aug 22,2023
0
people found
this helpful
this helpful
The house is pretty inside and out, and has a good ambience even as per location ....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 21,2023
Aug 21,2023
0
people found
this helpful
this helpful
The property is really good we really enjoy staying here...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 21,2023
Aug 21,2023
0
people found
this helpful
this helpful
Agent is very friendly and helps us to get a property...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 15,2023
Aug 15,2023
0
people found
this helpful
this helpful
You guys are amazing, please keep up the good work!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06,2023
Aug 06,2023
0
people found
this helpful
this helpful
Good personal service. Craig is very quick to respond to queries and managed a fairly long chain very effectively....
read full review
read full review
Was this helpful?
Yes
Yes
Akhil
Manjit
(42)
Harpreet
Bhargavi
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Ideal Locations
Complaints Handling Policy
Our complaints policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to our client care partner, Sue Kaur, who will review your matter file and speak to the member of staff who acted for you.
3. Sue Kaur will then invite you to a meeting to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter.
4. Within three days of the meeting, Sue Kaur will write to you to confirm what took place and any solutions she has agreed with you.
5. If you do not want a meeting or it is not possible, Sue Kaur will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for an appropriate alternative such as review by another local solicitor or mediation to review the decision.
7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
8. If you are still not satisfied, you can then contact the
Legal Ombudsman,
PO Box 6806,
Wolverhampton
WV1 9WJ
about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at [email protected]
Last updated at 2:10 PM 08/12/2017 by allAgents
Complaints Handling Policy
Our complaints policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to our client care partner, Sue Kaur, who will review your matter file and speak to the member of staff who acted for you.
3. Sue Kaur will then invite you to a meeting to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter.
4. Within three days of the meeting, Sue Kaur will write to you to confirm what took place and any solutions she has agreed with you.
5. If you do not want a meeting or it is not possible, Sue Kaur will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for an appropriate alternative such as review by another local solicitor or mediation to review the decision.
7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
8. If you are still not satisfied, you can then contact the
Legal Ombudsman,
PO Box 6806,
Wolverhampton
WV1 9WJ
about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at [email protected]
Best Estate Agent in Ilford 
Best Letting Agent in Ilford 
When reported these issues, we need to input these into our maintenance list and book for a repair, once a slot was available, the maintenance guy attended the property for these issues.
In regards to the cleaners as we notified there were some issues with the cleaning company with them letting us down and delaying the cleaning with the property. We then chnaged the cleaners over to a better company who were then attending every 2 weeks. In regards to the top ups we was told by the tenant that he would not mind taking charge and deducting this off the rent, we did not force this upon anyone, however as a compnay we should have taken responsibilty of this. we apologise for the issues you had to face and wish you the best for the future.