100% sales valuation accuracy
0% sales fee satisfaction
81% lettings valuation accuracy
80% lettings fee satisfaction
Oct 05,2012
Oct 05,2012
2
people found
this helpful
this helpful
Very unprofessional, very inefficient and very unhelpful.
They only look after their own agendas and will do anything to make their lives easier at the expense of the properties they manage and their neighbouring ones!
This is by far the worst agent I have ever dealt with.
They only look after their own agendas and will do anything to make their lives easier at the expense of the properties they manage and their neighbouring ones!
This is by far the worst agent I have ever dealt with.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
25th Oct 2024
reviewed by 'Ravia'
23rd Jun 2023
reviewed by 'G'
20th Nov 2022
reviewed by 'Tarun Kant'
15th Dec 2021
reviewed by 'Frances'
21st Dec 2020
reviewed by 'Paul'
Opening Hours
Address
Elliot Leigh
466 - 468 Roman Road
Bow,London
Greater London
E3 5LU
020 89834444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £325,000 | £325,000 |
| Lettings | 81% | 80% | £775 | £1,925 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 39 | 11 | 2 | 4 | 1 | 0 | 0 | 0 | 3 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Oct 25,2024
Oct 25,2024
0
people found
this helpful
this helpful
I needed a new tenant for my flat in East Ham, I was recommended Elliot Leigh Guaranteed Rents by a good friend of mine and in particular Alan Dantes.
I contacted Alan over the telephone to come and provide a quote on my property. He ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 23,2024
Oct 23,2024
0
people found
this helpful
this helpful
I recently partnered with Elliot Leigh Guaranteed Rents, and their service exceeded my expectations. Alan was responsive, professional, and attentive to this new chapter within my life. He clarified any concerns I had raised promptly, and communication was clear throughout the process. I would personally ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 23,2023
Jun 23,2023
4
people found
this helpful
this helpful
One of the worst offenders of not giving up property at the end of the term are Elliot Leigh Guaranteed Rent Scheme they actually coach tenants to ask Landlords to do work and deduct it from the rent at extortionate rates. Also from the start ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 20,2022
Nov 20,2022
7
people found
this helpful
this helpful
I’m struggling to get back the property now it’s been 8 months of my lease expiry and served the due notice.
Received the standard reply as council have no home to move the tenants and have to go thru court to get the possession ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 24, 2024
View all comments
(2)
did you ever get your property back ? I too am trying to get a property back ...
Dec 15,2021
Dec 15,2021
0
people found
this helpful
this helpful
Moved to Elliott Leigh from another large London agent and all of a sudden I found the team more responsive, easier and more willing to sort issues at the source (including really helpful things like sourcing furniture fittings etc, dealing with the government rebate of ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 21,2020
Dec 21,2020
0
people found
this helpful
this helpful
Dealt with the Elliot Leigh team on a sale and they were fantastic. Nick and Sam were honest and approachable....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 25,2020
Nov 25,2020
6
people found
this helpful
this helpful
Elliot Leigh are unprofessional, incompetent and arrogant agents renting predominantly on behalf of absentee landlords. My experience of them is poor to say the least. They do not vet tenants and appear to specialise in short term emergency accomodation. The result of which has been ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 21,2020
Jul 21,2020
8
people found
this helpful
this helpful
If you are a tenant do not expect them to carry out any repairs to the property. I had a cupboard door fall on my daughters head two weeks ago a guy was sent out and saw another cupboard was starting to come away from ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 06,2020
Jan 06,2020
1
people found
this helpful
this helpful
I am a mother of four and I would say the assistance and commitment Rayn put into his work is amazing. That I will give them 5 stars any day any time...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04,2019
Nov 04,2019
7
people found
this helpful
this helpful
I have 3 properties with Elliot and Leigh and my experience with E&L is worst ever experience I ever had with a letting agent.
I requested my properties back and they keep telling lies. They rely on their tricky lease contract to keep you in.
...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 24, 2024
View all comments
(2)
Did you eventually get your property back ?
I too now am in same situation and I think they keep lying to me as they say they are working on legal's but as yet nothing happening?. ...
Jun 26,2019
Jun 26,2019
0
people found
this helpful
this helpful
I have been dealing with Elliot Leigh for a number of years after being recommended to use them by a friend to rent out some properties.
The staff are helpful and friendly, answering any enquiries promptly and efficiently. The money is in my bank account ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 04, 2021
View all comments
(1)
Hi, I was recommended to contact you by another property service team. I am looking for a 1 bed room property in E3 area. Hope you can assist me please. ...
Jun 17,2019
Jun 17,2019
3
people found
this helpful
this helpful
Absolutely appalling letting agency my experience has been all bad. The staff speak so disrespectful when dealing with customers complaints about the property. Also left work before calling to confirm they would not be fixing my boiler, so no hot water or heating for me ...
read full review
read full review
Comment on agent fees
N/a
Was this helpful?
Yes
Yes
Jun 12,2019
Jun 12,2019
0
people found
this helpful
this helpful
We have used Elliot Leigh's guaranteed rent scheme for several years and have had no major problems whatsoever. Big thank you Stuart for advice on purchasing a suitable property to rent, and to Nikki for her help and sound advice when re-negotiating our contract with ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 04,2019
Mar 04,2019
4
people found
this helpful
this helpful
A lot of issues could have been resolved if one of my numerous requests, via email and phone calls, to meet a representative from EL on site had been agreed and accepted.
Originally I was informed Westminster council were involved with the Tennant, it transpired ...
read full review
read full review
Comment on agent fees
Their fees could be more reflective of their professional aproach. much lower.Attachments
Was this helpful?
Yes
Yes
May 28, 2021
View all comments
(2)
I urge every landlord who uses Elliot Leigh and who is lied to, manipulated and bullied by their cowboy management team to get in touch with the property ombudsman.
I have rented my property with them on a 5 year lease, the tenant they put in was messy and destructive. I documented damage from the beginning, however Elliot Leigh staff lied and said the property was leased to them in an unsatisfactory way. We have our own photos which show we fully renovated the house before leasing to EL!
St ...
Jan 02,2019
Jan 02,2019
2
people found
this helpful
this helpful
If you are experiencing ASB from one of Elliot Leigh's managed properties, dont bother calling them.
They are not interested about Noise Nuisance or Criminal Damage to your property, so dont bother calling them, its a waste of your time....
read full review
read full review
Comment on agent fees
they want your money, not complaints
Was this helpful?
Yes
Yes
Jul 03, 2019
View all comments
(2)
Dear,
I am sorry that you were experiencing ASB from a tenant placed in a property we manage. We take alleged ASB very seriously and had several meetings with he tenant about this issue. I understand that the tenant was moved to a more suitable property a couple of months after the first report and a new family has moved into the property with no issues.
Kind regards,
Steve. ...
Jul 19,2018
Jul 19,2018
1
people found
this helpful
this helpful
I have been dealing with them for a few years now and they never give me any reason to worry about anything. So easy to deal with....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 18,2018
Jul 18,2018
0
people found
this helpful
this helpful
I have a few properties with Elliot Leigh and have found them excellent from start to finish. If there is ever an issue they deal with it swiftly and effectively....
read full review
read full review
Comment on agent fees
The fees are extremely competitive and well worth the service they provide.
Was this helpful?
Yes
Yes
May 01,2018
May 01,2018
10
people found
this helpful
this helpful
We gave notice to take property back over six months and they have done nothing and have refused to inform tenant to move out. My family is scattered now and when we went to their office, *The GM denied he is not *the GM and ...
read full review
read full review
Comment on agent fees
POOR
Was this helpful?
Yes
Yes
Jul 18, 2018
View all comments
(3)
Dear Manu,
I am sorry to hear of your dissatisfaction with our service. As you may be aware we have build up an excellent reputation over the last 15 years and have been praised for this service by landlords, tenants and local authorities alike, we have also been members of the property ombudsman for several years without issue so we certainly do not agree that we are a fraud company. Unfortunately the tenants in your property are being evicted which both us and the local authority are commenci ...
Mar 23,2018
Mar 23,2018
0
people found
this helpful
this helpful
I have recently introduced with Stuart from Elliot and he has done amazing job on my property to let and he took me through the process and agreed what he said....
read full review
read full review
Comment on agent fees
Stuart is star
Was this helpful?
Yes
Yes
Nov 22,2017
Nov 22,2017
0
people found
this helpful
this helpful
Id like to say that i have 4 Properties that I currently rent out through Elliott Leighs
From the first day when I met Stuart,I felt that this was the Agents that I feel most comfortable with
He spoke and acted in a very Professional ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 25, 2017
View all comments
(1)
Another paid agent? ...
Oct 22,2017
Oct 22,2017
5
people found
this helpful
this helpful
We gave them 3 month notice. They gave one to the council. If they did, which we don't even know. They have lied repeatedly to us. The tenants still there and we are "homeless.
One star is far to much! Beware!...
read full review
read full review
Comment on agent fees
Rip off
Was this helpful?
Yes
Yes
Nov 21, 2017
View all comments
(1)
Dear Xavier,
Thank you for taking the time to write this review. I can understand your disappointment at not receiving your property back by end of the contract. As you are aware the tenants were offered 2 alternative properties to move into before the end of the contract, they have refused both and will not move from the property. Eviction proceedings have commenced against the tenant at no cost to yourself. We will also continue to pay the rent through the eviction process until the property ...
Oct 04,2017
Oct 04,2017
5
people found
this helpful
this helpful
Landlords/tenants beware! This is the worst company I have ever dealt with! I trusted them with my lovely furnished flat under a guaranteed rent contract. They damaged the flat, lost/stole all my furniture and then told me that there was nothing I could ...
read full review
read full review
Comment on agent fees
Poor. I wish I went elsewhere where I could have got a reasonable return.
Was this helpful?
Yes
Yes
Nov 21, 2017
View all comments
(1)
Dear Louis,
Thank you for taking the time to write a review. It is disappointing to hear that you were not happy with the service we provided. It was surprising to hear this as you had renewed the contract with us on 3 occasions over the last 7 years and we have never received any negative feedback for you.
We ask for landlords to provide properties unfurnished and always advise that a items left would be at their own risk. After 7 years of renting it is likely that some items will need repla ...
Nov 17,2016
Nov 17,2016
0
people found
this helpful
this helpful
I rented my property with Elliot Leigh and found them very professional and hassle free. My rent was ALWAYS paid on time and any problems were dealt with immediately. Then Mark and Stuart sold my house for me and did an excellent job keeping me ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Oct 27,2015
Oct 27,2015
0
people found
this helpful
this helpful
We have been very happy with the service provided by Elliot Leigh and would recommend them to anybody thinking of renting out their property....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 10,2015
Oct 10,2015
0
people found
this helpful
this helpful
I have used the services of Elliott Leigh for the past 3 years and I can not praise them enough for the quality of their service. I have not had any issues or cause for concern and I know I can rely on them to get ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 26,2015
Feb 26,2015
1
people found
this helpful
this helpful
We have just renewed our contract with Elliot Leigh for another 2 years after 2 very satisfying years of dealing with them. Prior to signing up to them we have had many issues with tenants so we felt that it was worth receiving slightly less rent for ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25,2015
Feb 25,2015
2
people found
this helpful
this helpful
I have let my property with the company for 18 months now and at first there were some teething problems which was mainly down to me not understanding the set up and payments. However I phoned and spoke to the accounts department and they run through ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 08,2015
Feb 08,2015
1
people found
this helpful
this helpful
I have used Elliott Leigh for the last few years. I have not had any problems with them. They have looked after my property without any issues. Which has allowed me to plan for the future and enjoy a hustle free life and see my ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 06,2015
Feb 06,2015
1
people found
this helpful
this helpful
We went into our first lease two years ago. We have been served well by the staff at Roman Road.
When issues of repair have arisen they have dealt with it promptly. Where it was my responsibility they informed me and I go on and ...
read full review
read full review
Comment on agent fees
They were very good as far was we were concerned ... If we had gone privately we would have had more rent, but not guaranteed for months when the house was empty and a 10% fee and me having to make good on a house would have reduced that income. So overall we are very happy to have the possibility of a little less income and leaving the work to Elliot Leigh We were invited to put in a figure we would have liked for the next two years and the negotiated for us.
Was this helpful?
Yes
Yes
Feb 01,2015
Feb 01,2015
1
people found
this helpful
this helpful
In all my dealings with the agents they have always acted in a very professional manner and do get back to me when they say they will....
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:22 PM 30/10/2017 by allAgents
I am sorry to hear that the level of service you have been provided does not meet your expectations.
It is a priority of ours to make our customers lives as easy and hassle free as possible and I am disappointed that you feel this is not the case with you.
I would be more than happy to look into these issues for you if you would provide me with the details of the property you are the tenant of or landlord of. I am unable to obtain this information from your review content or review title.
I would be grateful if you could contact me at the office to discuss these issues further.
Elliot - Director