88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
Oct 05,2012
Oct 05,2012
1
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Generally, I'm very sceptical that estate agents support buyers, especially those with small budgets for a one-bed flat! But there were aspects of my experience with Paramount that were very positive. Firstly, Robert never showed me anything that I didn't actually consider buying - unlike the quantity-not-quality approach that Foxtons insist on (approx 20 out of 34 viewings were with Foxtons, but only two of those properties were viable). Conversely, if I registered interest in a property someone phoned me immediately, and when I had offers down I was kept up to date with regular updates whereas other smaller chains in that NW area were notoriously bad at getting back to me.
Paramount have a strange arrangement whereby you and the seller can make a commitment to not pulling out and forfeit an amount of cash if you do - I can see the point, as it stops gazumping and other bad behaviour, but neither the seller nor I felt comfortable signing up to it. However, Robert put me under absolutely no pressure to do so, which was nice. I felt supported through the offer process.
The thing that will always remain with me was the reception I got when I turned up at Paramount's West Hampstead office on the evening that I completed, to pick up a set of keys. I got presented with a bottle of Bollinger, and everyone in the office congratulated me in a way that felt very genuine, despite that fact that they must do it every day and my little flat is small fry. It was a nice touch, and is wrapped up in the memory I have of purchasing my very first flat by myself.
In short, yes I'd use them again.
Paramount have a strange arrangement whereby you and the seller can make a commitment to not pulling out and forfeit an amount of cash if you do - I can see the point, as it stops gazumping and other bad behaviour, but neither the seller nor I felt comfortable signing up to it. However, Robert put me under absolutely no pressure to do so, which was nice. I felt supported through the offer process.
The thing that will always remain with me was the reception I got when I turned up at Paramount's West Hampstead office on the evening that I completed, to pick up a set of keys. I got presented with a bottle of Bollinger, and everyone in the office congratulated me in a way that felt very genuine, despite that fact that they must do it every day and my little flat is small fry. It was a nice touch, and is wrapped up in the memory I have of purchasing my very first flat by myself.
In short, yes I'd use them again.
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Latest Reviews
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Opening Hours
Address
Paramount Properties
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 02,2024
Sep 02,2024
0
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Paramount have supported me for a number of years both on the lettings and then sales side. Firstly I worked with Ollie and his team on lettings, they did an exceptional marketing video and my property was let out both times within a week. The ...
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Oct 05,2021
Oct 05,2021
0
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Since the onset of the pandemic, I will say that the service appeared to suffer somewhat, which is expected in such trying times, and the change over of property managers was frequent for a while.Thankfully, Mehul was assigned to me recently. Unfortunately, Mehul was ...
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Jul 24,2021
Jul 24,2021
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Really disappointing communication once we put in an offer on a property. Messages asking about the status of the offer have been ignored and only found out through Zoopla a couple of days before our proposed move-in that the flat had been rented to someone ...
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Jul 27, 2021
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(1)
Hi Charlotte, thank you for your review and I want to apologise for our communication not being up to standard. We know know important it is to be kept up to date, especially with something as big as moving home. We're going to take this and look into what happened so we can prevent it from happening again in the future. In the meantime, if there's anything we can do for you please do let us know! We're here to help if you're still looking for your next perfect home. Until then, we wish you all ...
Jul 07,2021
Jul 07,2021
1
people found
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The worst agent I’ve ever experienced!
After putting in an offer for a flat which was a “sealed final and best bid only” we had a deadline and our offer got accepted. We were instructed to get survey , mortgage etc which we did immediately. 2 ...
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Jul 09, 2021
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Hi Danielle,
For a start, you have no idea for us to be put in this awful position in the first place which was all caused by your agent who was dishonest and unfair. Spoke to many people about this BAD experience and they were all shocked and appalled! Yes the director sent my husband an email. It was mainly to defend his employee. Not accepting any responsibilities and justifying his actions which were unacceptable.
I wish you all the best in making your much needed improvements going forw ...
Jun 17,2021
Jun 17,2021
1
people found
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Definitely do not recommend.
Very nice at the beginning, very rocky at the end. Weak information flow, or even misleading information, leading to serious consequences financial for the tenants. When you raise a complaint, facts are pushed back and / or ignored. Unprofessional attitude. Hard to ...
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May 25,2021
May 25,2021
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Terrible service. Once they get money, the treat you like rubbish. Awful agency. Not professional, they only want to rip you off...
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May 25, 2021
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Hi Thomas, we're very surprised by your review and are concerned that perhaps you have tagged the wrong Paramount. Could you please get in touch on 020 7372 0202 and ask for Reagan, or send an email to [email protected]? We don't have a tenancy in our system that matches the details you've provided here, but if you are one of our residents we absolutely want to resolve any issue that there may be. We work hard to make sure all of our residents are happy and feel supported! ...
Apr 28,2021
Apr 28,2021
0
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A VERY disappointing deposit return experience. Any landlord would be delighted with us as tenants, while paramount properties decided to cover their wear & tear expenses and money lost not renting out our flat after we left due to the current market conditions.
Tenants be careful! ...
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Jun 07, 2021
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Status update: it is been almost two months that Paramount hasn’t returned the undisputed part of the deposit (over 1,000£) to me. Instead of defending your agency on the internet, please channel your energy to provide a better and more lawful customer service. Thanks ...
Aug 20,2020
Aug 20,2020
0
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Paramount were extremely professional, helpful and accommodating. While in the end we didn't proceed with the property it was a pleasure to have Andrew as our lettings consultant. I would highly recommend them....
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Jun 23,2020
Jun 23,2020
1
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NEVER AGAIN! The worst agency I have dealt with in my whole life. Firstly, they created tones of headache when I wanted to end the tenancy agreement earlier after the break-clause term. It took me from March (when I first requested to break it) till ...
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Aug 04, 2020
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Hi Adile, it's unfortunate that you feel this way as the landlord has really gone out of their way to make every effort to resolve the situation, particularly considering the damages to the property. Again as a non-managing agency in this instance, we do not have any control over the outcome of the negotiation over a deposit release (which involves yourself and the landlords directly). We do wish you all the best in your next property. ...
Feb 27,2020
Feb 27,2020
1
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this helpful
We spent in this flat 2 years dealing with paramount having no problems at all and receiving the support we needed...
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Feb 27, 2020
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Wow, that's fantastic to hear Lorenzo, thank you! We will make sure to pass your kind words along to the Team. ...
Oct 24,2018
Oct 24,2018
0
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I have been letting flats through Paramount since 2012 and I would honestly go to no one but them.
Paramount have found me great reliable tenants on each letting and I have never had any problems with my tenants !
Paramount are professional and procative and go ...
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Comment on agent fees
Good
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Jun 08,2018
Jun 08,2018
0
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Paramount West Hampstead absolutely deserve all the awards they receive! They are simply outstanding in their professionalism and intelligent approach to estate agency.
Soroush patiently answered all our questions about the service that Paramount would provide in selling our house during his initial visit. He ...
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Comment on agent fees
Very reasonable.
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Nov 22,2017
Nov 22,2017
0
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Tony Mixides is a very enthusiastic agent and his interest in our property was impressive. He clearly enjoys his work and is very good at it. When accompanying prospective buyers he furnished them with the correct information about the house which he clearly had at ...
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Comment on agent fees
fair fees
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Nov 18,2017
Nov 18,2017
0
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Very few agencies can boast a service as good as Paramount's at West Hampstead.
Aaron was very helpful in helping us find the most suitable property at a time when the agency was very busy and took us through the process in a professional and ...
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Nov 07,2017
Nov 07,2017
5
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"At paramount we do things a bit differently". Sure if that means never reply to emails or answer the phone then I now understand. We have had issues which still haven't been fixed from when we moved in to our property in JULY - it ...
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Feb 09,2017
Feb 09,2017
2
people found
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this helpful
Mark and the team at Paramount have been great. Really helpful and responsive. Mark has great experience and really understands the local current market which is reassuring. I would recommend them to anyone looking to rent out their flat....
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Comment on agent fees
Very reasonable
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Jan 24,2017
Jan 24,2017
0
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We have recently bought a flat through Paramount and Have to admit that if it wasn't because of Oliver, this would not have happened.
Oliver is a professional, kind and accommodating person who also has an excellent knowledge of the market.
We can not thank ...
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N/A
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Jan 05,2017
Jan 05,2017
1
people found
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Best letting agent I've ever dealt with. Every step of the process was handled extremely well. The whole team at Paramount are very professional and they know their stuff. Would certainly go through Paramount again....
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Dec 05,2016
Dec 05,2016
0
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Lionel was an absolute pleasure to work with. He kept us informed of the vendor's decisions and requests, showed us around the property about 6 times with various family members and builders, and was just super supportive and communicative. We loved that he had worked in ...
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Nov 14,2016
Nov 14,2016
0
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We never felt pressurised at any point during the process of buying our new flat.Lionel was always helpful considerate and managed to push the whole process to exchange and arranging a completion date with the minim of fuss.Of all the estate agents we ...
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Oct 25,2016
Oct 25,2016
0
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We recently purchased our first house and Paramount acted as our agent. Throughout the whole process they were quick to respond to any queries we had an ensured that communication flowed fluently between us and the seller. Our rep Mark was exceptional in that nothing ...
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Oct 08,2016
Oct 08,2016
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Great service from the start. Mark bas been there to help me in all my undertake to rentre a flat.
Thank you....
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Oct 07,2016
Oct 07,2016
0
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Very proffesional service from Mark
Managed to rent my property in good time at the price I was looking for.
Kept me informed regularly and was very honest.
I would recommend him and Paramount to other landlords...
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Comment on agent fees
Good
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Oct 03,2016
Oct 03,2016
0
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From start to finish our service from Mark at Paramount was exceptional. Everything was taken care of with minimal fuss. The property was immaculate when we moved in and all new items required were there waiting. I would recommend Mark and the team at Paramount ...
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Sep 28,2016
Sep 28,2016
1
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Mark is an experienced and competent agent and helped me as much as possible during my move. Having moved from one flat to another (both of which were managed by Paramount) Mark made the process as simple as possible for me. Everything was sorted well ...
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Comment on agent fees
You get what you pay for with Agents. Paramount's fees are reasonable, fair, and value for money from a tenant's perspective.
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Sep 20,2016
Sep 20,2016
1
people found
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Mark and Jason were very helpful throughout the process. They were supportive, friendly and nothing was too much trouble. The communication was good at all times so you were always aware of th current status. Would highly recommend using paramount....
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Comment on agent fees
Good
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Sep 19,2016
Sep 19,2016
0
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The people at Paramount have done a great job in renting out my property. Within 2 months, the flat was ready and a tenant was found. I was a bit nervous as I was moving abroad and had no idea what renting out a property would ...
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Comment on agent fees
The agency's fee are probably higher then others, but the service so far has been very reliable and efficient. I am personally happy to pay slightly more and have a good service where I do not have to take care of anything.
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Sep 19,2016
Sep 19,2016
1
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Very reactive and very efficient. They never leave a question unanswered.
Too rare in London, therefore that is even more appreciated!...
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Sep 14,2016
Sep 14,2016
1
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We had fantastic service, Mark and Jason acted extremely swiftly and professionally helping us move quickly and easily into our new place. I would happily recommend them and the company....
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Sep 12,2016
Sep 12,2016
0
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Mark was very professional and efficient in arranging the flat viewing and communicating the further steps for securing the flat. He also listened to our concerns and was able to address them swiftly....
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Comment on agent fees
The fees are very reasonable.
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Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
Last updated at 12:23 PM 12/12/2018 by allAgents
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
