93% sales valuation accuracy
94% sales fee satisfaction
90% lettings valuation accuracy
88% lettings fee satisfaction
Mar 20,2019
Mar 20,2019
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I approached the Northfields branch after finding several properties to let through them in the area on Rightmove.
I was in need of a property urgently following a change of domestic circumstances. Whilst the branch was initially friendly to approach, arranged a viewing on the property I was interested in rather promptly, and answered many questions I had with some conviction, upon signing paperwork, things changed fairly rapidly.
The Inventory Clerk upon check-in arrived earlier than originally appointed, which meant that I arrived at the property at the time/date agreed to find the inventory had already been carried out. The report completely differed to the actual state the property was handed to me, notwithstanding a failure to note things like mould, a complete inventory of all the used items apparently belonging to the landlord (dirty cutlery, used/unwashed bedding, a used/dirty headboard on the bed, lampshades caked with dust, etc.), and a bold claim that the property had been "professionally cleaned" when it quite clearly hadn't; there was rubbish underneath and between the bed base and the mattress, the kitchen was still greasy by the cooking hood, the bathroom had mould and other unknown deposits of debris in it.
With regards to the mould and dust situation; as an asthmatic, shortly moving into the property, I required hospital admission as a result of exposure to the dust and mould in the property. Townends were slow to offer any remedial action and even more randomly, the landlord (a US resident) began to contact me unsolicited on Facebook to inquire into the problems I was having, and then arranging to send his own handyman to the property despite it being allegedly managed by Townends, which resulted in even more fractured communication into who was doing what and when.
No less than 6 months into the tenancy, I then received a message from Townends to ask when I would be free to allow access to viewings for the property as the landlord had decided to put it on the market for sale.
Townends are difficult to deal with if you are a shiftworker as they tend not to respond to emails in a timely manner (if at all) and will call only when they want something, without the consideration of the fact that I have told them multiple times that I work shifts (in a safety critical role) normally during office hours, and sometimes nights, which means I am not contactable during the day.
Equally, when it came to the end of the tenancy, again, the Inventory Clerk arrived outside of the agreed time/date and wanting to access the property early. I was quizzed over why the property was not "professionally cleaned", despite the fact I was returning it in a better state than it was received.
I am now in limbo over when I will be getting my deposit back as again Townends are refusing to answer any emails and the agent that was originally dealing with me is now "Out of Office".
I can't say I would want to deal with them again for another property as a tenant, and given this experience, I certainly wouldn't approach them if I had any intentions to buy.
I was in need of a property urgently following a change of domestic circumstances. Whilst the branch was initially friendly to approach, arranged a viewing on the property I was interested in rather promptly, and answered many questions I had with some conviction, upon signing paperwork, things changed fairly rapidly.
The Inventory Clerk upon check-in arrived earlier than originally appointed, which meant that I arrived at the property at the time/date agreed to find the inventory had already been carried out. The report completely differed to the actual state the property was handed to me, notwithstanding a failure to note things like mould, a complete inventory of all the used items apparently belonging to the landlord (dirty cutlery, used/unwashed bedding, a used/dirty headboard on the bed, lampshades caked with dust, etc.), and a bold claim that the property had been "professionally cleaned" when it quite clearly hadn't; there was rubbish underneath and between the bed base and the mattress, the kitchen was still greasy by the cooking hood, the bathroom had mould and other unknown deposits of debris in it.
With regards to the mould and dust situation; as an asthmatic, shortly moving into the property, I required hospital admission as a result of exposure to the dust and mould in the property. Townends were slow to offer any remedial action and even more randomly, the landlord (a US resident) began to contact me unsolicited on Facebook to inquire into the problems I was having, and then arranging to send his own handyman to the property despite it being allegedly managed by Townends, which resulted in even more fractured communication into who was doing what and when.
No less than 6 months into the tenancy, I then received a message from Townends to ask when I would be free to allow access to viewings for the property as the landlord had decided to put it on the market for sale.
Townends are difficult to deal with if you are a shiftworker as they tend not to respond to emails in a timely manner (if at all) and will call only when they want something, without the consideration of the fact that I have told them multiple times that I work shifts (in a safety critical role) normally during office hours, and sometimes nights, which means I am not contactable during the day.
Equally, when it came to the end of the tenancy, again, the Inventory Clerk arrived outside of the agreed time/date and wanting to access the property early. I was quizzed over why the property was not "professionally cleaned", despite the fact I was returning it in a better state than it was received.
I am now in limbo over when I will be getting my deposit back as again Townends are refusing to answer any emails and the agent that was originally dealing with me is now "Out of Office".
I can't say I would want to deal with them again for another property as a tenant, and given this experience, I certainly wouldn't approach them if I had any intentions to buy.
Comment on agent fees
They are slightly more than other letting agents in the area, despite the fact they purport you're getting a "good deal" from them compared to others.Attachments
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Latest Reviews
20th Mar 2019
reviewed by 'Anne'
16th Dec 2017
reviewed by 'Fernandes'
7th Jul 2017
reviewed by 'Inessa'
27th Jun 2017
reviewed by 'Bryony'
25th Jun 2017
reviewed by 'Sam'
23rd Jun 2017
reviewed by 'Roger'
Opening Hours
Address
Stirling Ackroyd
140 - 142 Northfields Avenue
Northfields,London
Greater London
W13 9SB
020 8579 2350
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 94% | £42,000 | £660,000 |
| Lettings | 90% | 88% | £450 | £2,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 31 | 0 | 67 | 2 | 36 | 0 | 32 | 0 | 7 | 0 |
Areas covered
- TW8
- Brentford, Hanwell,
- W5
- Northfields,
- W7
- West Ealing
- W13
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 20,2019
Mar 20,2019
0
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I approached the Northfields branch after finding several properties to let through them in the area on Rightmove.
I was in need of a property urgently following a change of domestic circumstances. Whilst the branch was initially friendly to approach, arranged a viewing on the ...
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Comment on agent fees
They are slightly more than other letting agents in the area, despite the fact they purport you're getting a "good deal" from them compared to others.Attachments
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Dec 16,2017
Dec 16,2017
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This two guy's provided an incredible service for me .they were very friendly and accomadating. I am obligated to them for helping me to find a satuiable house which is convenient....
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Good
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Jul 07,2017
Jul 07,2017
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From the start, Zuzanna was very affable and full of personality. During the viewing/s, she customised the properties to fit our needs and even aesthetic preferences. I truly appreciated her honesty and professional opinion. She maintained professionalism but didn't exude the same cold, stiffness ...
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Comment on agent fees
The agent fees were reasonable. Initially, we were informed of a different (and lower) fee than per usual, but this misinformation was clarified and we were eventually granted the previous fee as aforementioned. So we didn't feel tricked with hidden costs.
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Jun 27,2017
Jun 27,2017
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Zuzanna was very friendly and took the time to answer our questions thoughtfully. She showed us two properties we'd asked to look at and then showed us a third which she thought we would like. In the end, we chose the third property, in part ...
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Jun 25,2017
Jun 25,2017
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Zuzanna was great. She was friendly and very helpful. Found us a great place and secured it for us very quickly....
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Jun 23,2017
Jun 23,2017
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Zuzanna helped with the letting for 75 Mafeking Ave, and I found her to be extremely helpful and very pleasant to talk with on the phone. She clearly was genuine and honest in all our discussions, and went out of her way to accommodate with taking ...
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Jun 23,2017
Jun 23,2017
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Zuzanna is very kind and professional person. Thank you for help to find ideal flat for us and wish you all the best....
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Good
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“Very professional approach to customer. Everything has been presented precisely. ......”
Jun 22,2017
Jun 22,2017
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Very professional approach to customer. Everything has been presented precisely. We are happy that Zuzanna was the agent we have worked with. Now we are living in beautiful flat just because Zuzanna helped us rent it. Very happy with agent !!...
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Jun 07,2017
Jun 07,2017
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Excellent service. Zuzanna picked out an ideal property for us within our budget (we were previously looking at another property that was more expensive, less spacious and in worse condition).
Barring a couple of administrative issues during the process (wife's forename and surname swapped when ...
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Comment on agent fees
Fairly standard
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May 26,2017
May 26,2017
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I have dealt with many letting agents but few have been as helpful, hard-working and professional as Zuzanna. We needed to move quickly and were quite specific in what we were looking for; Zuzanna understood this. She was refreshingly honest and very understanding. Moving can ...
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Mar 28,2017
Mar 28,2017
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I had my initial meeting with Daniel Pillai who understood perfectly what I wanted and pointed me towards a property which Louis Byrne helped me get. Overall they were very attentive and helpful....
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Feb 21,2017
Feb 21,2017
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Townends Northfields, especially Louis Byrne and Robert McPeake, were very helpful at enabling us to rent our first flat. We had initially enquired about another property, but were told it had already been let. They provided an alternative to suit our budget and needs and ...
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Feb 09,2017
Feb 09,2017
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Great at dealing with people, capable of solving problems, understands customer's concerns. Would definitely recommend to other prospective tenants....
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Feb 02,2017
Feb 02,2017
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I have recently received great customer service from this branch of Townends specially Louis Byrne who followed my process of moving in regularly....
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Dec 13,2016
Dec 13,2016
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I was so happy with them specially Louis Byrne. He was so helpful and about Emma she was so helpful as well in general my wife and I were so happy with them...
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Good
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Dec 05,2016
Dec 05,2016
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We recently rented our first flat and were so glad and happy that it was through Townends and Feisal, in particular.
Renting a flat for the first time is daunting for any couple but, I feel, for us, its proved to be very easy & comfortable ...
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Nov 07,2016
Nov 07,2016
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Sarah and Feisal have been fantastic in explaining to this first time London landlord all the steps required as well as doing a thorough job of finding us the right tenant profiles.
I have found my experience working with them a pleasure and would happily ...
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Comment on agent fees
Fees are in line with market and negotiable.
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Nov 09, 2016
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(1)
Hi Robert,
Thank you ever so much for the review and it has been a pleasure working with you.
From the team in Northfields Townends! ...
Nov 05,2016
Nov 05,2016
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Mr Feisal Osmanie did a great job in finding suitable tenants for my property. He is very professional and puts genuine time and effort into meeting clients requirements, clarifying any potential worries that may arise.
It has been a pleasure working with Mr Osmanie and ...
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Nov 04,2016
Nov 04,2016
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Feisal at the Northfields office was great from start to finish! I requested a viewing to take place within 15 minutes as I was still around the TW8 area and although Feisal had a meeting 30 minutes later, he rushed to the property to try and accommodate ...
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Good
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Aug 23,2016
Aug 23,2016
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Mr. Naji was at all times polite, courteous and professional.
I had been away from the rental market for a very long time and was finding the search for a new flat extremely daunting. Mr. Naji gave me renewed hope in my endeavours to ultimately ...
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Comment on agent fees
Acceptable
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Aug 12,2016
Aug 12,2016
1
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We have dealt with many agents in our search and Morgan was exceptional in the advice and opportunities he suggested for the properties we viewed. Morgan helped us to this short term and long term about our purchase and what we can do to increase ...
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Jul 15,2016
Jul 15,2016
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Highly impressive with the efforts Hish took to help in finding right property. There was hardly any other person from any other estate company who was so regular with calls & mails to know the updates and let me know current available properties. I believe this ...
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Comment on agent fees
No Fees for this service
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Jun 30,2016
Jun 30,2016
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best letting agency so far.... thanks robert and your team for everything.... we are very happy about the new property.... best regards .... silviu dimitriu...
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Good
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Jun 27,2016
Jun 27,2016
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Robert was very professional in the whole letting process, from the intro meeting to the signing of the tenancy agreement....
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Good
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Jun 24,2016
Jun 24,2016
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Morgan has just sold my flat in two weeks and has been a pleasure to deal with, very helpful and professional. He has made the whole process smoother than expected. Thanks Morgan!...
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Jun 15,2016
Jun 15,2016
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We are very happy with the device so far. The agency found tenants quickly and the vetting process was thorough....
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Comment on agent fees
Reasonable and transparent
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Jun 13,2016
Jun 13,2016
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The service was really pleasant, and both Hisham and Robert where really helpful in each step I needed to take for both finding a property and dealing with the offer once we found the perfect choice....
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Jun 01,2016
Jun 01,2016
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We approached Townends to deal with a current tenant in situ after purchasing our property. We wanted to manage the property ourselves and Townends were proactive in sorting out the fee, the tenancy agreement and negotiating with the tenant.
Robert was fair. Very approachable and ...
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Comment on agent fees
Acceptable and appreciated : achieved through negotiation
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May 11,2016
May 11,2016
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Robert and Ricky were both very helpful and easy to communicate with. Thank you both very much for your help!...
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Comment on agent fees
They were what I expected.
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May 09,2016
May 09,2016
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Morgan was knowledgeable, helpful, courteous and reliable. We appreciated his attitude which remained pleasant and positive even though we did not offer on the house he showed us. We feel that he did a fine job for Townends....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:56 AM 22/02/2017 by allAgents
Best Letting Agent in W13 
