Hello Alice,
nMy colleague will call and apologise to your partner if he feels offended, it certainly wasn't meant or intended that way.
nKind regards

Hi Darrell, thank you for getting back to me. I completely understand the time that goes into booking the viewings and my issue is certainly not with the house that has had an offer made. My issue is with how my partner was spoken to last week and today. It was unnecessarily rude and not what you expect when you are excited to buy your first home. I have worked in customer service and I always expect those to remain professional instead of letting annoyances show. Many thanks,
n Alice

Good afternoon Alice, I have tried to look in to this for you as it sounds completely out of character. I believe I have located your details and my colleague has been talking to your partner (if this is the matter in question?). I am sorry you feel the way you do but we have indeed rebooked the viewings for you except one which, unfortunately, has had a sale agreed on it since the viewing was cancelled. This wasnt a case of not allowing you to view, the client has requested us not to make any further viewings. We run a very busy diary and accommodate as many viewings as possible and my colleague was just respectfully pointing this out and asked to be given as much notice as possible if the viewings were not going to go ahead so we could use the space/time accommodating other viewers. Apologies if this is not the case in question.