99% sales valuation accuracy
97% sales fee satisfaction
91% lettings valuation accuracy
93% lettings fee satisfaction
Mar 15,2019
Mar 15,2019
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Bradley's have been poor throughout the entire experience of working with them.rnFirstly, their initial fees are extortionate. rnThey did not sort out any issues regarding mould and damp in the property, they allowed the landlords to take control of whom tried to get us to get in contact with the worker they had previously used and get him to do the work, so we had to sort it ourselves.rnThe landlord came to the property unannounced, meaning that we didn't even have time to ask a Bradley's representative to work with us, and upon informing Bradley's of what had happened they didn't even achknowledge this and addressed other points made except for this as they don't want to be liable for something they know is illegal.rnThey let out the property in what they rated as a '3/5 for cleanliness', and after leaving the property in a cleaner condition than what we entered, they proceeded to deduct a ridiculous amount of money for cleaning a small decked area of which we put in to better the property, and then informed us of the following:rn'The landlord has also advised that consent was not given for the decking to installed and therefore the cost to remove this would far exceed the proposed deduction for cleaning.' rnConsent was given but not wholely in written form which we should have chased up, but as you can see the landlord tried to blackmail us by insinuating if we challenged the deduction of funds for cleaning that they would charge us more to remove the decking- which Bradley's approved!rnThey are not there to provide a good service, they purely care about money and how much they can get out of you.rnThere are loopholes in all of their policies to protect their landlords and monies obtained, and they have a reply to everything that covers their backs, unless there's actually a complaint made and then nothing is done about it.rnThey are contributing to the rising population of people living in poor housing and paying extortionate amounts to do so, by protecting slum landlords who treat their tenants like mud on their shoes. Although, that's if you can even afford the initial fees in the first place.
Comment on agent fees
Fees are extortionate.
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Latest Reviews
15th Feb 2023
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14th Jun 2022
reviewed by 'Jake Garner'
5th Jan 2022
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8th Nov 2021
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8th Sep 2021
reviewed by 'Mrs Leanne Relf'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 97% | £72,500 | £1,600,000 |
| Lettings | 91% | 93% | £450 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 0 | 17 | 3 | 140 | 0 | 125 | 1 | 20 | 1 |
Areas covered
- PL11
- Looe
- PL13
- PL14
- PL23
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 15,2023
Feb 15,2023
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I cannot speak highly enough about the service we received when selling our house. Nothing was to much trouble. They were very professional and friendly. Selling your house can be very stressful but the team made everything as stress free as possible.
The experience was ...
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Jan 05,2023
Jan 05,2023
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Bradleys in looe Absolutely useless on the rental side unless you are earning 50,000 a year they are not interested in you at all and they don't even have the manners to answer you when you do apply for a rental property...
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Jan 09, 2023
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Dear Mr Railton, sorry to hear you were dissatisfied when looking to apply for a rental property. We have a stringent application process that must be cleared before people can view a property or apply for one. This is to ensure people can afford the monthly rent and that they meet all criteria set by each Landlord. It appears on this occasion the criteria wasn't met, although would be happy to consider you for any alternative properties should the criteria be more suited. We wish you all the be ...
Jun 14,2022
Jun 14,2022
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The whole team at Bradleys in Looe have been professional, friendly and always helpful.
It has been a long 6+ month process in purchasing but it has been made easier by Bradleys' excellent service....
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Jan 05,2022
Jan 05,2022
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Buying a house via the friendly team at Bradleys - Looe made a refreshing change. From the initial viewings with Ben to the nitty gritty details dealt with by Ella, the purchase was far smoother than I have experienced before and now I have a ...
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Nov 08,2021
Nov 08,2021
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Ben and Ella were brilliant throughout the process of purchasing. The communication was very good and they were always there when we needed to ask something. They always kept us informed and and we knew where we were at in the process. We would definitely ...
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Sep 08,2021
Sep 08,2021
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I employed Bradleys estate agents to take on the sale of my property the piggeries it has now completed however I would like to thank all of the staff who were involved in the closure of the deal and that I would personally recommend this ...
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Nov 28,2020
Nov 28,2020
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The team at Bradleys are friendly, helpful and professional. They kept us updated throughout the sale of our property and were always available to offer advice and help. They are a great team who work together to ensure they provide a first class service for ...
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Nov 27,2020
Nov 27,2020
1
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Extremely pleased with the service received from Bradleys in Looe in respect of the sale of our property. The team at Looe were polite, professional, efficient and helpful; a pleasure to deal with. Thank you Lauren, Ella, Tom and Ben....
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Nov 26,2020
Nov 26,2020
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From the outset and our first meeting with Ella, we knew that we wanted to utilise Bradley’s services.
The high level of professionalism, knowledge and expertise provided us with reassurance that our house sale was in the best hands possible.
The team’s approach ...
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Mar 07,2020
Mar 07,2020
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Karen at Bradleys Chasing made a real difference. She relayed information between the Agents, vendors, both solicitors and myself. I was kept informed at regular points and felt more relaxed about the whole buying process because I felt that someone was regularly checking things were ...
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Feb 05,2020
Feb 05,2020
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This is the first time I have been involved in a purchase of a property and can’t say how much I have appreciated the professionalism and efficiency we have had with Bradleys. Daisy and the team in Looe have been so helpful and enthusiastic ...
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Jan 23,2020
Jan 23,2020
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Excellent service from start to finish . Super speedy and efficient handling of the sale of our house in looe. Thank you...
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Dec 17,2019
Dec 17,2019
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Absolutely fantastic service. Looe branch have been excellent throughout the whole process for me, I have regularly been kept up to date and they have been happy to answer all my (numerous) queries. What a professional, friendly, experienced team they are. I feel confident Bradleys ...
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Nov 26,2019
Nov 26,2019
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These guys are premier league, very experienced and professional. Not all agents are the same and if this costs a little bit more in my experience of this sale, they are worth it! Dedicated sales progresser Karen and office negotiator Lauren were always on hand ...
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Nov 25,2019
Nov 25,2019
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Looe branch, and Central Sales Chasing.
All the staff at the Looe branch have been extremely polite, professional and prompt.
Karen, in the Central Sales Chasing Dept. helped us through all the processes needed so patiently and precisely. She was able to give us information ...
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Nov 25, 2019
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I would also like to point out that we live 180 miles from the property we have purchased. During the purchasing process it was necessary to check several things in the property, it was no bother For Ella to call to the property and confirm all our inquiries.. Whilst viewing other properties in Looe, we met Daisy from the Looe branch also, she too was extremely professional and polite but I was unable to have 3x staff members in the review rating. ...
Nov 25,2019
Nov 25,2019
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The service I received from Lauren, Ella and the sales team of the Bradleys Looe office was exceptional as was the hard work and professionalism of Karen 'the chaser' without whom I am sure the sale would have fallen through. At all stages of the ...
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Nov 20,2019
Nov 20,2019
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Professional, warm and friendly, the team at Looe have been wonderful to deal with. My house sold the first day it went on the market! And knowing that Karen was there as a point of contact until settlement was reassuring. She was always easy to ...
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Nov 14,2019
Nov 14,2019
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We have been looking to relocate from Kent, all staff from Looe office have always been supet helpful, friendly and have kept us in mind when relevant properties have arrived on the market. We had a few viewings accompanied by the lovely Tom, he was ...
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Nov 14,2019
Nov 14,2019
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The service provided by Ella and her team at your Looe branch was first class. Ella worked really hard to sell our house, even obtaining a viewing before we signed up (a single viewing contract). Her valuation of our house was higher than the other ...
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Oct 24,2019
Oct 24,2019
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Really good service with continuous updates. Feedback was prompt and staff genuinely helpful. Information about the property was clear and consise....
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Oct 24,2019
Oct 24,2019
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From the initial viewing up until completion the whole team at the Looe office were very efficient, helpful and professional, Karen at the chasing up office could defiatley sell ice to the Eskimos, she was extremely helpful throughout....
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Oct 13,2019
Oct 13,2019
1
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Polite, helpful and understanding.
Both Karen and Ella provided much needed advice and explanations
when required, along with much needed reassurance when needed....
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Oct 12,2019
Oct 12,2019
1
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Whilst we were in the process of selling our house we viewed a couple of properties with Bradley’s. Lauren was always there early so we didn’t have to wait. Really lovely, helpful person who had great ideas on what we could do with ...
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Oct 02,2019
Oct 02,2019
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Offer made August 9th. Sold Subject to Contract August 19th. Completion September 11th. 33 days beginning to end. That is quick. Courteous and swift service from all concerned, with special mention for Bradleys branch manager Ella Marshall, Sophie Hockey at Coodes solicitors and Bradleys 'Chaser' Karen ...
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Sep 19,2019
Sep 19,2019
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Bradleys have been extremely responsive, proactive and professional - responding quickly to emails and telephone calls and making themselves available to assist surveyors during our purchase....
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Sep 10,2019
Sep 10,2019
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Just purchased a house in Looe through Bradleys.
Thankfully the whole experience has been a positive one,great communication all questions answered quickly.
Friendly and professional team a special mention to Tom who was our main contact throughout the process, a pleasure to deal with.
...
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Sep 03,2019
Sep 03,2019
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The very best service, highly recommended!!!
From start to finish kept us well informed, helped with challenges.
Profecional servise for sure....
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Sep 03,2019
Sep 03,2019
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What a straightforward selling experience. We’ve heard some selling disaster stories from friends but that was not our experience using Bradley’s Looe Office. Every step in the process was explained to us, the staff were proactive, professional and pleasant. All done and dusted ...
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Aug 11,2019
Aug 11,2019
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Professional,efficient and pleasant service. Sold the property within a week. Kept us updated throughout. Karen in the chasing department was first class and kept us fully informed. Pleasure to deal with including Millie....
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Aug 08,2019
Aug 08,2019
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Initially Tom and then Daisy helped us with our viewings in Looe. They certainly knew their information about the properties and any questions which could not be answered immediately were swiftly followed up.
Following our purchase in the area we received excellent after sales service ...
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Karen
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Ella
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Ben
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. Bradleys is a Member of The Property Ombudsman's Scheme and aims to provide the highest standards of service to all our Customers. To ensure that your interests are safeguarded, an Internal Complaints Procedure has been implemented. This provides for the matter to be dealt with internally by the Office Manager or the Department Head. In the event that we are not able to deal with the matter to our mutual satisfaction after following our Internal Complaints Procedure you may refer your complaint in writing to the Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
Last updated at 3:06 PM 05/01/2016 by allAgents
2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
Best Estate Agent in PL13 
Having read the file notes and seen the amount of work that went into trying to help provide more competitive quotes for cleaning the decking that the permission was indeed given, subject to you also removing it upon leaving, was just one of the areas where we clearly tried to help you.
We pride ourselves on our professional service, which having read the details of what has been going on, proves that we again have remained throughout the time you have dealt with us. Should you wish to discuss this in more detail, please email [email protected].