88% sales valuation accuracy
90% sales fee satisfaction
Mar 16,2019
Mar 16,2019
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Unfortunately, Oakwood Estates have managed to achieve the dubious title of worst estate agent I have ever had the misfortune of renting with. rnrnFirstly, we were given a move in date of one time - however, once we received a contract, the date for moving in was 2 weeks later than this...! This meant a huge deal of inconvenience for all of us as we had to move all of our things into temporary storage and find alternative accommodation.rnrnSecondly, the house was absolutely filthy when we moved in. We had previously enquired as to whether the house would have been professionally cleaned before our move in day, and were told that if we insisted on this it would cost £1000 (and that the equivalent would need to be paid when we moved out). We declined this extortionate cost, and unfortunately this meant it was an absolute pig sty. The drawers were full of rubbish in bin bags, the oven was disgusting and had clearly never been cleaned the whole of the previous tenancy, the freezer was entirely frozen over... and we ended up having to clean this before we could move our things in. This took all 5 of us, hours. We received nothing in return, not even an apology. rnrnWe had multiple issues with the house we rented subsequently (damp, faulty showers, cracked floors) which were reported in a timely manner by us, but were never fixed. We received no reduction on our rent either to compensate. rnrnHalfway through our tenancy we got burgled. This was hugely distressing, and a number of valuable items were stolen from us. We reported the break in immediately - and all we received in return was criticism. It must have been our fault, they said, as we didn't double bolt the door - but do bear in mind we never received a key for this second bolt!! We were initially asked to pay extra to fix the door which had been kicked in on account of this, despite this clearly being covered by the landlords house insurance as per the contract. This entirely unfair accusation and lack of empathy in a hugely distressing situation shocked and appalled us all. rnrnThings went from bad to worse when we came to moving out. We (despite of course being able to leave the house âin the same state as which is was foundâ), left it spotless. We even pressure washed the patio! rnrnWhen it came to getting our deposit back, we received a ridiculous statement saying that an enormous amount of money would be taken from us for âmissing itemsâ (like the rubbish bags from the drawers when we moved in?) and, worst of all, for cleaning costs. How they had the cheek to claim this considering the state of the place when we moved in is beyond me. rnrnWe treated this house with nothing but respect, and actually loved living there and in the community surroundings. It was horribly unfortunate that we are left with the sour taste in our mouths from the way we were treated by Oakwood Estates. rnrnWhen we confronted them about the obscene costs we were faced with, and the shock and horror we felt at their lack of empathy and consideration for our situation, we were told they were âjust the messengersâ between us and the landlord. They failed to support us in any of these proceedings, and we were consistently faced with an unhelpful âcomputer says noâ approach by staff. rnrnBearing in mind I have rented for 8 years now, this experience is by far the worst of them all. Absolutely appalled. Do not use.
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Quite hefty, but in keeping with other agents in the area.
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9th Jan 2024
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1st Jan 2020
reviewed by 'Kelvin'
23rd Oct 2019
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21st Oct 2019
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 90% | £200,000 | £1,060,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 5 | 4 | 8 | 0 | 2 | 0 | 0 | 0 |
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Jan 09,2024
Jan 09,2024
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All keep away from renting properties from these people, big liars, dealing with Sophie from Iver office she is on really bad person, that is mentally abusive to tenants and tries to push and blame tenants for house conditions like mould and damp, that were ...
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Jan 09,2024
Jan 09,2024
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All keep away from renting properties from these people, big liars, dealing with Sophie from Iver office she is on really bad person, that is mentally abusive to tenants and tries to push and blame tenants for house conditions like mould and damp, that were ...
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Mar 10,2020
Mar 10,2020
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Definitely don’t recommend! The agency plays games to get more money for the rent simply because they know how much you earn (they ask that question before you even express an interest in viewing). I haven’t experienced such attitude from the agency before. ...
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Jan 01,2020
Jan 01,2020
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Excellent service. Had the pulse of the local property market and how it would effect my sale and kept me informed as to progress from the time I listed the property with them to the eventual completion....
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Oct 23,2019
Oct 23,2019
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very good customer service. thanks to john Erica and Nigel and all the team . lots of support from everybody , would strongly recommend this company...
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Oct 21,2019
Oct 21,2019
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Thank you to Erika for all of her help from the viewing to moving in. Also big thank you to Lucinda and Kane for picking up her work whilst Erika was off....
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May 13,2019
May 13,2019
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My initial contact with John was for an investment property that didn't pan out - but he took the time to learn what my wife and I were looking for and how much we wanted to invest. So when the right investment opportunity came up ...
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Apr 25,2019
Apr 25,2019
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John has been an excellent agent in dealing with my property sale as well as looking for the right new house. He takes the time to understand the buyers/sellers requirements in detail and creates an excellent rapport with his customers. His knowledge and professional ...
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Good
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Apr 12,2019
Apr 12,2019
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This was my first time privately renting. Erika really put me at ease. She went above and beyond to talk me through the process. She was more than happy to answer all my questions no matter how trivial. She is very polite and bubbly. Her ...
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The fees were reasonable.
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Mar 27,2019
Mar 27,2019
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I found oakwoods to be extremely helpful and very kind when speaking to them. Made me feel at ease and made my stressful process of moving a lot less stressful. Very efficient and professional but at the same time warming and welcoming. Would highly recommend.
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Mar 27,2019
Mar 27,2019
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I had the best experience with Oakwod Estates! Thank you Ericka for help, thank you Kane for supporting!! Would 100% reccomend....
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Good
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Mar 16,2019
Mar 16,2019
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Unfortunately, Oakwood Estates have managed to achieve the dubious title of worst estate agent I have ever had the misfortune of renting with. rnrnFirstly, we were given a move in date of one time - however, once we received a contract, the date for moving ...
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Quite hefty, but in keeping with other agents in the area.
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Mar 01,2019
Mar 01,2019
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The sale of our property, which has taken nearly a year due to prospective buyers pulling our or just changing their minds has tried the patience of everyone. But, during this process both John and Nigel have been nothing more than professional at all times. ...
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All agents fees are overpriced in my opinion
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Feb 04,2019
Feb 04,2019
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We recently bought a flat in langley in January 2019.we received very good service from Nigel and John. They were always there to help us in every stage . From selecting a flat and getting keys after completion it took us only 29 days altogether.i would ...
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No fee to pay as we were buyer
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Jan 17,2019
Jan 17,2019
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We got exactly what we were looking for with John and his team at Oakwood, John made the process very easy for us.
Oakwood marketed our property quickly with a colourful and detailed brochure and we sold within the first week on going onto the ...
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Good
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Jan 17,2019
Jan 17,2019
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Have recently dealt with the iver branch, First of all dealt with Erica then dealt with Kane, had a very pleasant experience, kind, helpful, polite and dealt with me quicker then what I've experienced with other estate agents, glad to have use them will tell ...
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Ok
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Dec 10,2018
Dec 10,2018
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After an unsuccessful contract period with another local agent, I switched to Oakwood Estates. John offered me a realistic view of the market and was able to get me a number of viewings in a short period of time, one of which resulted in an ...
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Compared well with other agents locally
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Nov 27,2018
Nov 27,2018
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Nigel went the extra mile for my wife and I during our sell and buy. He was extremely helpful throughout the process and we highly recommend him. We can not thank him enough for his dedicated work ....
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Good
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Nov 26,2018
Nov 26,2018
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Oakwood estates provided brilliant service from start to end. John gave honest advice without the usual pushy sales approach. John's expertise and experience in the industry helped me make informed decisions. Nigel was integral to my onward purchase, without him I'm quite sure it would ...
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Dec 04,2017
Dec 04,2017
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I must say that these guys are spot on when it comes to customer service. I can only comment on the sale of my house however what I did experience was extremely high end. From the start right through to dealing with their legal man ...
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They offered me free professional photography inclusive within the rate so I was happy.
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