100% sales valuation accuracy
0% sales fee satisfaction
67% lettings valuation accuracy
64% lettings fee satisfaction
Mar 14,2019
Mar 14,2019
3
people found
this helpful
this helpful
From start to finish my tenancy was a shambles. It began with administrative errors meaning I was getting harassed for late rent payments during the first month due to agents typing wrong date for rent payment on agreement. They later refused to show me the tenancy agreement, saying I was not a tenant of the property despite my signature being right there on the tenancy form!
Yet this was nothing compared to the complete lack of care shown throughout our tenancy. Repairs weren't conducted, that's if my emails were responded to at all. We were forced to pay for repairs of ongoing problems which commenced before our tenancy which I have hard evidence for as I contancted the previous tenant and was forwarded her corespence to the letting agency, so I 100% know Homebuyers were aware of the issue. However they denied all knowledge and blamed us for the issue. This just highlights the company's dishonesty.
To top it off there were 60 pictures sent at the end of our tenancy for things that required cleaning or repairing, despite it all being in better condition than when we actually moved in. Fortunately we had photos beforehand. They even sent us two photos of indivudual hairs that someone had shed in the property. That's how ludicrous it was.
Someone had also entered he property the day following our vacation of it in order to frame us for a repair, be that the letting agency or the landlord, we will never know. Yet I had photos upon leaving, so know it was criminal damage not committed by us so I reported it to the police.
I got my deposit back as they realised they were trying their luck a little too much and decided to give me it back in full without the initial deductions they suggested so I wouldn't take it further in the hope their dishonesty wouldn't be publicly outed.
Do not trust this estate agent one bit.
Yet this was nothing compared to the complete lack of care shown throughout our tenancy. Repairs weren't conducted, that's if my emails were responded to at all. We were forced to pay for repairs of ongoing problems which commenced before our tenancy which I have hard evidence for as I contancted the previous tenant and was forwarded her corespence to the letting agency, so I 100% know Homebuyers were aware of the issue. However they denied all knowledge and blamed us for the issue. This just highlights the company's dishonesty.
To top it off there were 60 pictures sent at the end of our tenancy for things that required cleaning or repairing, despite it all being in better condition than when we actually moved in. Fortunately we had photos beforehand. They even sent us two photos of indivudual hairs that someone had shed in the property. That's how ludicrous it was.
Someone had also entered he property the day following our vacation of it in order to frame us for a repair, be that the letting agency or the landlord, we will never know. Yet I had photos upon leaving, so know it was criminal damage not committed by us so I reported it to the police.
I got my deposit back as they realised they were trying their luck a little too much and decided to give me it back in full without the initial deductions they suggested so I wouldn't take it further in the hope their dishonesty wouldn't be publicly outed.
Do not trust this estate agent one bit.
Comment on agent fees
Only accepted cash which was bizarre as the second agency I used for my next rental refused cash due to money laundering policies.
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Jul 30, 2019
This sounds very similar to our experience even down to two photos of individual hairs which lead to us paying for a full kitchen cupboard clean!! We also had administration errors where they were sending personal details to an incorrect email and we did not even get an apology. And we also did not get a copy of our contract when we resigned so the above comment is redundant I think your review makes perfect sense. Jul 09, 2019
We can see that you are very upset but your review makes no logical sense. If you were a tenant who had signed a tenancy agreement then you would have a copy of it at the point you signed it.
The landlord of the property instructs repairs once they are reported. HomeBuyers would have no incentive not to carry out repairs as this would only cause undue administration.
HomeBuyers do not make the decision as to what to claim from a deposit. As HomeBuyers receive no benefit from a deposit claim with all funds going to the landlord there would be no incentive to go through this performance.
If a deposit claim was dropped this would be the decision of the landlord. We cannot make this decision on a landlords behalf.
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30th Nov 2018
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17th Sep 2017
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Opening Hours
Address
Homebuyers Property Services
25 Town Street
Farsley,Pudsey
West Yorkshire
LS28 5EN
0113 2361461
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
| Lettings | 67% | 64% | £520 | £635 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 0 | 9 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
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Sep 13,2021
Sep 13,2021
1
people found
this helpful
this helpful
After renting from Homebuyers of Pudsey for 2 years (having never missed her payments), my partner is now being lied to regarding the refund of her deposit. Being fobbed off by fabricated damages, in an effort to keep over £700. Repeated requests for evidence are ignored.
The ...
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Mar 14,2019
Mar 14,2019
3
people found
this helpful
this helpful
From start to finish my tenancy was a shambles. It began with administrative errors meaning I was getting harassed for late rent payments during the first month due to agents typing wrong date for rent payment on agreement. They later refused to show me the ...
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Comment on agent fees
Only accepted cash which was bizarre as the second agency I used for my next rental refused cash due to money laundering policies.
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Jul 30, 2019
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This sounds very similar to our experience even down to two photos of individual hairs which lead to us paying for a full kitchen cupboard clean!! We also had administration errors where they were sending personal details to an incorrect email and we did not even get an apology. And we also did not get a copy of our contract when we resigned so the above comment is redundant I think your review makes perfect sense. ...
Nov 30,2018
Nov 30,2018
0
people found
this helpful
this helpful
8 years of tenancy we struggled to get things repaired waited for years for a simple lock to be changed accused of paying for something we never damaged even if reported really annoying and some staff not really nice and helpful...bad experience.......
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Nov 02,2018
Nov 02,2018
0
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Excellent service!
Polite, professional and competent staff, they went out of their way to keep me informed and reassured throughout the sale of my house . Always happy to see and help you whenever you pop into the branch.
I would like to say a special ...
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Sep 17,2017
Sep 17,2017
3
people found
this helpful
this helpful
After a decent service from Homebuyers during our tenancy, we had a very negative ending to our tenancy.
Homebuyers wanted to take approx 90% of our deposit, complaints included scuffs to the mail box and plug sockets, a ridiculous cleaning fee (£300 on a 2 bed terrace) despite ...
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Aug 15,2017
Aug 15,2017
1
people found
this helpful
this helpful
Would not recommend this agency to anyone. The staff are so rude- especially Julie in the lettings office. Constantly fobbed off by them, they promise to fix things but don't get them fixed, no sense of urgency from them other than to get your money. ...
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Nov 22,2016
Nov 22,2016
1
people found
this helpful
this helpful
Excellent Agent. They stood up for me against a tenant who was used to bullying his way through life and made sure I received what was fair from their deposit. Can't thank them enough xxx...
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Comment on agent fees
very reasonable
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Nov 10,2016
Nov 10,2016
4
people found
this helpful
this helpful
The worst experience I've ever had renting a property. The staff on the lettings side are rude, unprofessional liars. Repairs take months to complete. They entered the property without my permission then lied and said they'd not been round. They botched all jobs with incompetent ...
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Comment on agent fees
Reasonably.
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Aug 15, 2017
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We had a similar experience at the end of our tenancy. We lost all our deposit after taking great care of our rented house, we may as well have trashed the place, we'd be no worse off.
Extortionate cleaning charges despite us spending hours cleaning and charges for general wear and tear, as in scuffs to the mailbox and plug sockets, on a very old house.
We were also charged for marks caused by their own workmen.
They have to be the most pedantic and unfair agency I've encountered in 14 year ...
Nov 04,2016
Nov 04,2016
3
people found
this helpful
this helpful
Do not use this agency to rent a property through. Should you have the unfortunate experience of doing so make sure you aren't fobbed off by their poor inventory and take responsibility to photos of everything before and after (if they even let you attend ...
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Oct 06,2016
Oct 06,2016
1
people found
this helpful
this helpful
Excellent service from the lettings team. They manage my properties so well I have now given them complete control of all repairs and decision making and the service just gets better!...
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Comment on agent fees
Very reasonable
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Jul 13,2016
Jul 13,2016
4
people found
this helpful
this helpful
do not rent any property from this agency! avoid like the plague.
Both times i have rented off them i have been charged for stuff that was already done before i moved in.
One property we moved in to hadn't been cleaned or anything and ...
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Jan 14,2016
Jan 14,2016
3
people found
this helpful
this helpful
Do not touch this Agency in any format. Unprofessional, untrained, incompetent and discourteous.
Issues I had when dealing with them while they managed my property while I was abroad:
1) Failed to obtain a Gas certificate (legal requirement)
2) Failed to notice damage to property rear door ...
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Comment on agent fees
Overpriced for the quality of service
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Aug 26,2014
Aug 26,2014
7
people found
this helpful
this helpful
DO NOT USE THIS AGENCY!
Landlord wanted the house back due to "relationship break down" which was fair enough, but Homebuyers moved landlord back into our property BEFORE our tenancy was up and without any prior warning. Moved him in whilst we were at work ...
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Nov 11, 2015
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Any deductions made from a deposit would have been instructed by your landlord and supported by an inventory which you will have checked and signed prior to the commencement of the tenancy.
We do not conduct a "move in" with a landlord as no inventory would be required at that point. As such his statement is clearly false. We do not have control over any decision made by a landlord although we would never encourage them to enter a property prior to the tenancy end date. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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