92% sales valuation accuracy
96% sales fee satisfaction
88% lettings valuation accuracy
97% lettings fee satisfaction
Mar 12,2019
Mar 12,2019
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As first time buyer, Hamish was happy to take the time to clearly explain and answer all my questions. Very responsive, he is doing a fantastic job. Thank you!
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Latest Reviews
5th Jun 2019
reviewed by 'Sarah'
29th May 2019
reviewed by 'JOE'
16th Apr 2019
reviewed by 'Deb'
15th Apr 2019
reviewed by 'Happy'
2nd Apr 2019
reviewed by 'Juan'
Opening Hours
Address
Samuel James
10\/11 Harris Arcade, Friar Street
Reading
Berkshire
RG1 1DN
01189569595
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 96% | £115,000 | £1,475,000 |
| Lettings | 88% | 97% | £350 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 25 | 1 | 50 | 4 | 13 | 0 | 20 | 0 | 1 | 0 |
Areas covered
- RG1
- RG30
- RG2
- RG31
- RG4
- RG6
- RG7
- RG8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jun 05,2019
Jun 05,2019
0
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Hamish was absolutely superb at looking after the sale of my house. After getting off to a slow and apethetic start with his colleague, Hamish took over and he was great. He was in contact with me every day. He pushed solicitors when needed and ...
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Jun 05, 2019
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(1)
Thanks Sarah, although it would be good to know which colleague you are referring too. Looked to be a fairly straight forward but fortunate transaction considering what with the tenants being amenable to vacating and bar some delays on the solicitors side.
All The Best
Samuel James ...
May 29,2019
May 29,2019
0
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Very helpful and willing to assist. I need some feedback. So will review this later. But I'm sure all will go well...
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May 08,2019
May 08,2019
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Not aplicable sorry Not aplicable sorry Not aplicable sorry Not aplicable sorry Not aplicable sorry Not aplicable sorry Not aplicable sorry Not aplicable sorry Not aplicable sorry Not aplicable sorry...
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Apr 16,2019
Apr 16,2019
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I had a very good experience in having Will as estate agent. He provided all the information required in a very efficient and quick way.
The all letting process was clear and smooth thanks to Will who has been always reachable for any queries....
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Apr 15,2019
Apr 15,2019
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I went today for viewing n will is very polite. N what I need to know before I ask he explain me everything.. ðð»...
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Good
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Apr 02,2019
Apr 02,2019
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Oliver was really professional, friendly and helpful. His approach help me to relax and ask everything I want to know regarding the property. That makes me feel that he was there to help me, no just for money.
I've been looking for properties for a ...
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Comment on agent fees
The fees are fair for the service. I'm quite happy with that.
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Mar 22,2019
Mar 22,2019
0
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Miss Ruby McGrath was efficient in liaising with a tenant introduced by the landlord and drawing up the appropriate agreement within the time constraints....
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Comment on agent fees
Not applicable.
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Mar 12,2019
Mar 12,2019
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Very good experience; William is a very good agent with passion for customers, he s great in what he s doing! He helped me to get the house suitable for me!! Many tanks!...
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Comment on agent fees
Good princes on fees
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Mar 12, 2019
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Thanks for your comments Monica, great to hear you are being looked after. ...
Mar 12,2019
Mar 12,2019
0
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As first time buyer, Hamish was happy to take the time to clearly explain and answer all my questions. Very responsive, he is doing a fantastic job. Thank you!...
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Mar 12, 2019
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Hi Mihaela,
Thank you for your comments, it's great to hear you are being looked after. ...
Mar 07,2019
Mar 07,2019
0
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I have been a Landlord with Samuel James for nearly 10 years and they are always going that little bit further to make sure The tenants and myself continue to offer comfortable accommodation. Nothing is too much trouble for them....
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Comment on agent fees
Good
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Mar 07, 2019
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Hi Paul,
Thank you for your comments, always nice to hear from satisfied clients. ...
Jan 27,2019
Jan 27,2019
0
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Both Will and Ruby were very helpful and quick to answer every query I had. Will even gave me a lift to the office in the town center to get the process started. Ruby responded my emails with every silly question I asked and they ...
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Comment on agent fees
Will got me very good fees.
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Jan 21,2019
Jan 21,2019
0
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Felt very comfortable on the viewing, was agreed a meeting bery quickly! The property is amaze, its perfect for my single occupancy needs....
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Jan 21, 2019
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Thank you for your review. We are pleased to hear you have found the property you were looking for through our services.
Samuel James ...
Dec 27,2018
Dec 27,2018
0
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We are very happy n pleased with their prompt service. This was the holiday time but they no only work very hard for us n made the property available for us but He help us in all the way to move further with that property.
...
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Comment on agent fees
Agency fees is fair enough as they work for us too hard they should get what they did for us.
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Dec 29, 2018
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Dear Mrs Kadam,
Thank you for your kind comments, we are pleased to have you as a tenant.
Many Thanks, Samuel James ...
Dec 20,2018
Dec 20,2018
0
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Miss Ruby was very helpfull with all my tenancy from beggining until now . Everything what I need from her any help she is dealing with immediately . Amazing customer service and I do highly recommending her for anyone else . Thank you very much Ruby ....
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Comment on agent fees
Good
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Dec 14,2018
Dec 14,2018
0
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Kept our holding deposit for more than a week and then cancelled our move due to some circumstances change to the owner. Lied to me a day before saying they were waiting for references to come back when I had given them nothing but my ...
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Dec 17, 2018
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Dear Lord Lukaku,
Thank you for bringing this to our attention. As far as I am aware you have not brought this to the attention of senior management so that we can rectify this issue for you.
We take a holding deposit when a property is reserved however, unfortunately we are still at the mercy of the landlords circumstances which in this instance have changed. I understand that you have now provided your bank details so that this can be returned. I have spoken with the staff responsible for ...
Dec 11,2018
Dec 11,2018
0
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From my many experiences with agencies over the years Ruby McGrath and William May have given the most exceptional service to date.
They have kept me up to date with every step, always taken my personal circumstances into mind and generally were willing to go ...
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Dec 11, 2018
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Thanks for your review, great to hear you're being looked after. ...
Dec 11,2018
Dec 11,2018
0
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Samuel James facilitated 2 purchases for me, and helped me rent out both properties in the early stages after completion. In every aspect, they did a great job. Always on the end of the phone, turned every problem into a successful solution, excellent attention to detail, ...
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Comment on agent fees
GoodAttachments
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Dec 12, 2018
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Dear Jeremy,
Thank you very much for your comments and congratulations on your acquisitions. We look forward to working with you again in future.
Samuel James ...
Dec 07,2018
Dec 07,2018
0
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Great presentation and fast response to any question I have regarding the prices, proces of renting, or other enquiries. Totally recommended....
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Comment on agent fees
Wery good
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Dec 07, 2018
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Hi Daniel,
Thank you for your comments. Pleased to have you as a client.
Samuel James ...
Dec 07,2018
Dec 07,2018
0
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We found RubyMcGrath was extremely efficient and has a very good telephone manner. She is a credit to Samuel James. We also liked her positive attitude. We have used Samuel James for lettings for many years and she is the best agent we have ever ...
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Comment on agent fees
Average
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Dec 10, 2018
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(1)
Thank you very much for your kind comments. Ruby was extremely pleased to hear this. Thank you for your continues business.
Samuel James ...
Dec 05,2018
Dec 05,2018
0
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I had a very good experience as a landlord with using this company and especially working with Will.
I would recommend their services....
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Comment on agent fees
Good
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Dec 05, 2018
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Dear David,
Thank you for your kind review
Kind Regards
Samuel James ...
Nov 27,2018
Nov 27,2018
0
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Very helpful, quick responses and also not selling or pushing me into something, was a very pleasant and positive process. I even asked for 2 viewings and it was easy to organise or get in touch when I needed help. Definitely recommend....
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Nov 28, 2018
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Thanks for the review Danai, great to hear your viewings have gone well.
Samuel James ...
“The staff were very helpful with all of my queries and always tried to resolve all of my problems....”
Nov 26,2018
Nov 26,2018
0
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The agent was very helpful however didn't let me know about the extra charge for the guarantor, which in the end wasn't such a big problem.
I really enjoyed this experience...
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Nov 27, 2018
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Dear Natalia,
Thank you very much for your comments. You should receive a from with the break down on for all of our charges. If you haven't please get in touch so that we can provide you with one.
Glad to hear you enjoyed the experience anyway and hope you've moved in okay.
Many Thanks
Samuel James ...
Nov 26,2018
Nov 26,2018
0
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Very professional team, happy to work with them as a landlord. Would be very happy to recommend to anyone. Thank you very much...
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Nov 23,2018
Nov 23,2018
0
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I rent my flat through Samuel James and they have brilliant service ( from start to finish ) with regular contact and updates. I would recommend this agent. Thank you!...
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Nov 23, 2018
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Brilliant review Magda, thank you for letting us know.
Samuel James ...
Nov 22,2018
Nov 22,2018
0
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Will was punctual and demonstrated his knowledge of the property well when quizzed, less sure the garage as he did show us the wrong one (but no issue!)
Sorting out the acceptance and the paperwork was painless and swift
WE did ask for a list ...
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Comment on agent fees
I have noting to compare them with but they seemed reasonable
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Nov 23, 2018
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Dear Roger,
Thank you very much for your comments. We're very pleased to hear you've been looked after by the staff and will double check the garage for future reference. ...
Nov 12,2018
Nov 12,2018
0
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We have completed on the sale of our property and found working with Hamish, Sam and others through this process has been really smooth. Hamish has been our main point of contact and worked hard to ensure we found a suitable buyer. The process to ...
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Comment on agent fees
The fees are competitive and value for money
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Nov 12, 2018
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Hi Paul,
Thank you very much for your review. We're glad we got there in the end and hope you're settling into your new place okay.
Samuel James ...
Nov 05,2018
Nov 05,2018
0
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I contacted Oliver for advise on renting our flat in RG1. In 3 days he had a few viewings and we had a couple interested, they just moved in.Thank you for your expertise and all your work....
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Comment on agent fees
Very good fees as we have rented another flat with them also.
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Nov 07, 2018
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Hi Ana,
Great to hear your tenants have moved in all okay. Thank you very much for the review. ...
Nov 02,2018
Nov 02,2018
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I first met Oliver during the visit to the house, that, afterwards, has became my home for a year.
I immediately noticed a certain professionalism, which I unfortunately did not find in many agents. He constantly showed himself super prepared, attentive and always with a ...
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Nov 07, 2018
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Dear Giulia,
What a lovely review! Oliver will be very pleased to hear of your comments.
Great to have you as one of our tenants.
Many Thanks
Samuel James ...
Oct 16,2018
Oct 16,2018
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Pleased with the energy put into finding a tenant at short notice. SJ have represented me for some years and the service has always been excellent....
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Oct 11,2018
Oct 11,2018
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Love the experience of working with you guys. Everyone was very friendly and helpful. will recommend this agency to everyone....
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Comment on agent fees
Normal I think.
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Oct 12, 2018
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Great to hear guys, spread the word! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:54 PM 07/07/2017 by Sam Lee
Best Letting Agent in RG1 
Best Letting Agent in RG1 
Best Estate Agent in Reading 
Thank you for your comments, it's great to hear you are being looked after.