0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Mar 12,2019
Mar 12,2019
2
people found
this helpful
this helpful
My husband and I are relocating to Switzerland and chose Hayman Joyce as agents to let our home.
Several staff visited the property, they were all extremely complimentary and made comments that lead us to believe that they could easily let the property well within our time limit.
Unfortunately from day one their total lack of communication concerned us. They chose to market our property for less than had been agreed without speaking with us first, the photographer visited to take photographs, we received no proofs or any access whatsoever to view them before they went online. I enquired at their office and was greeted by a member of staff who was very vague and disinterested, she promised that someone would call us but we heard nothing.
Lucy eventually called us and was apologetic.
Our home is tucked away in a beautiful private lane with no passing traffic, so it seemed natural to place an advertising board on the main road, once again, it was up to us to suggest this to the agents.
We continually had to ring them for information on any potential viewings.
During the Four month period our property was on with them, we had only One viewing.
We received no feedback and once again had to contact Hayman Joyce to ask if they had spoken to the people, their reply was that it's the norm that some people do not give feedback!
When my husband delivered a letter to their office advising that we were removing our property from their agency, we at the very least expected a call from them apologising for their lack of customer service, but we've heard nothing and it's no surprise.
We have removed their board ourselves, it's still awaiting their collection.
A very disappointing experience in all.
Several staff visited the property, they were all extremely complimentary and made comments that lead us to believe that they could easily let the property well within our time limit.
Unfortunately from day one their total lack of communication concerned us. They chose to market our property for less than had been agreed without speaking with us first, the photographer visited to take photographs, we received no proofs or any access whatsoever to view them before they went online. I enquired at their office and was greeted by a member of staff who was very vague and disinterested, she promised that someone would call us but we heard nothing.
Lucy eventually called us and was apologetic.
Our home is tucked away in a beautiful private lane with no passing traffic, so it seemed natural to place an advertising board on the main road, once again, it was up to us to suggest this to the agents.
We continually had to ring them for information on any potential viewings.
During the Four month period our property was on with them, we had only One viewing.
We received no feedback and once again had to contact Hayman Joyce to ask if they had spoken to the people, their reply was that it's the norm that some people do not give feedback!
When my husband delivered a letter to their office advising that we were removing our property from their agency, we at the very least expected a call from them apologising for their lack of customer service, but we've heard nothing and it's no surprise.
We have removed their board ourselves, it's still awaiting their collection.
A very disappointing experience in all.
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Latest Reviews
12th Mar 2019
reviewed by 'Shirley'
Opening Hours
Address
Hayman-Joyce
High Street
Moreton in Marsh
Gloucestershire
GL56 0AX
01608 651188
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 100% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 14,2021
Jul 14,2021
0
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Moreton-in Marsh Branch
Moreton-in Marsh Branch
TOTALLY UNETHICAL - DISHONOURABLE
Price had been agreed by the vendor and the estate agents.
Source of funds had been provided - all satisfactory!
Within 36 hours they tell us that someone else had offered higher price!
Obviously greed ruled ...
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Mar 12,2019
Mar 12,2019
2
people found
this helpful
this helpful
My husband and I are relocating to Switzerland and chose Hayman Joyce as agents to let our home.
Several staff visited the property, they were all extremely complimentary and made comments that lead us to believe that they could easily let the property well within ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
