Cray & Norton
Croydon, CR0
4.4/5, 112 reviews
82% recommended
96% sales valuation accuracy
95% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

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“Our primary problem with Cray and Norton was the lack ......”

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Oct 02,2012
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By: 'Antoni'
Oct 02,2012
6 people found
this helpful
Our primary problem with Cray and Norton was the lack of communication that was given to us. We went to look at the Watcome Road property which was really nice so we followed them back to their office where we put down a holding fee for the property. 3 weeks went by and after calling and calling and calling we heard nothing about our move in date from the Landlady that was going through Cray and Norton (admittedly possibly not their fault).

Rather unsurprisingly the landlady then turned around and decided she didn't want to rent out. Not a huge problem, apart from when we were told by Cray and Norton (without having a solid move in date) that we could hand our notice in to our current residence. This left us up a creek with no paddle. Also as we had gone through referencing (having to fork out £40 to our old letting agency to complete it) Cray and Norton deducted us £60 each for having to do the referencing even though we would not get the property. So from £300 we had £180 left and nothing really to show for it with the problem of also having to find somewhere to live in a month.

Cray and Norton weren't bad per say as they were offering to help us find somewhere else, but it would of been a nice show of good faith and restore some faith in estate agents to refund us some of the £170 in total we had to spend to wait 3 weeks (with no-one being suspicious or anything, I mean even me, not an estate agent knew something was wrong) to be told there would be no move in date. I suppose this review is just asking them to not make the tenants fully culpable when a landlady/landlord turns around and just changes their mind for no reason. Leaving the tenants buggered. My only hope now is to write to the landlady and as her as a human being to pay us back some of the money she forced us to lose.
What agent could do to change your mind?
More communication during the process. It felt like we were the ones doing the work by always calling up trying to find out a move in date. Also im sure they have been doing this a long time, so picking the landlady that they did seems to be very poor judgement. Its not all about money, its also about customer service. Like i say not a bad agency but not great.
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By: Help4Tenants
Mar 26, 2013
They are not legally aloud to hold back any money if the landlord pulls out, you should receive a full refund. If they refuse to do this go to the Ombudsmen!!
By: Darren Cray
Oct 18, 2012
Hi Antoni - Thanks for your comments.

We discussed the situation with you truthfully throughout and was very badly let down by the landlady, unfortunately it was the first time we had had a relationship with this paticular landlady and had no reason to believe she was going to do what she did.

As we made you aware the deduction was for the references which you may have been able to use via another estate agent. Cray & Norton made no profit from this situation but as a small company we cannot afford to make a loss.

We have learnt from this and made changes to our term & conditions of business to prevent this situation arising again.

We wish you all the best.

Regards

Darren Cray

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Latest Reviews

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20th May 2024
reviewed by 'Fran'
“Would highly recommend Darren and the team at Cray and Norton who recently sold a house for us in addiscombe. ......”
6th Mar 2024
reviewed by 'Peter'
“Excellent service with regular communication in dealing with my property sale, highly recommended...”
3rd Mar 2024
reviewed by 'Trudy Wright'
“Really professional outfit yet down to earth - no spin just action. Marcel, Archie & Darren are the 'A' team all ......”
29th Oct 2023
reviewed by 'Aris Sanchez'
“Excellent level of professionalism throughout the whole process of renting our loved flat for the first time guiding us to ......”
1st Aug 2023
reviewed by 'Mr Jason Peploe'
“Good service from start to finish and a big thank you to all the team at Cray and norton....”
26th Jun 2023
reviewed by 'Clare'
“I'm glad I chose Cray & Norton when I had to put my late parents home on the market.The whole ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 15:30
  • Sunday: Closed
Address

Cray & Norton
323 Lower Addiscombe Road
Croydon
Greater London
CR0 6RF
0208 655 0700

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 95% £255,100 £5,400,000
Lettings 100% 99% £825 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 2 12 8 32 2 33 2 3 6
Areas covered
  • CR0
  • SE25
  • CR2
  • CR7
Services offered
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Croydon, CR0
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“Great independent estate agent...”

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May 20,2024
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By: 'Fran'
May 20,2024
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Would highly recommend Darren and the team at Cray and Norton who recently sold a house for us in addiscombe. Excellent service and great communication throughout the process....
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May 21, 2024
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Full service which went the extra mile. Expert advice of the area and helpful guidance. Also a very friendly team. No question is too much trouble. I would recommend using Cray and Norton. ...

“Excellent service with regular communication ......”

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Mar 06,2024
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Mar 06,2024
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Excellent service with regular communication in dealing with my property sale, highly recommended...
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Mar 10, 2024
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Thanks for taking the time to write us a review and we are pleased that you were happy with the service we provided. ...

“Really professional outfit yet down to earth ......”

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Mar 03,2024
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By: 'Trudy Wright'
Mar 03,2024
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Really professional outfit yet down to earth - no spin just action. Marcel, Archie & Darren are the 'A' team all do their bit to make it happen. I was let down by an auction site which often makes it harder to sell but Marcel brought ...
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“Excellent level of professionalism & experience...”

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Oct 29,2023
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Andrea
By: 'Aris Sanchez'
Oct 29,2023
0 people found
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Excellent level of professionalism throughout the whole process of renting our loved flat for the first time guiding us to make it as smooth as possible. Highly recommended this amazing team of Estate Agents (Marcel, Andrea, Lucas, Archie) among all the companies around...
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“Good service from start to finish and a big t......”

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Aug 01,2023
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By: 'Mr Jason Peploe'
Aug 01,2023
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Good service from start to finish and a big thank you to all the team at Cray and norton....
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By: Darren Cray
Aug 02, 2023
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Thanks Jason, it was a pleasure to work for you and Lisa and thanks for giving us your business. ...

“Above and beyond...”

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Jun 26,2023
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By: 'Clare'
Jun 26,2023
0 people found
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I'm glad I chose Cray & Norton when I had to put my late parents home on the market. The whole team were understanding of the circumstances, and respectful of the property, going above and beyond to get the sale through....
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“Excellent service and support to a bereaved family...”

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Jun 11,2023
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By: 'Tom L'
Jun 11,2023
0 people found
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Excellent service and support to a bereaved family in difficult circumstances: from my first email to Cray and Norton, Darren's prompt, clear and transparent response, through the process of accessing and clearing the house, holding keys for us, Marcel providing advice and contacts for clearance ...
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“Fantastic purchase experience...”

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May 18,2023
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By: 'Jonathan E'
May 18,2023
0 people found
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My husband and I purchased a property from Cray & Norton recently. The service we received was really great. The communication was fantastic, and the team were happy to help answer any questions that we had along the way. Their knowledge of the area was outstanding. ...
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By: Darren Cray
May 18, 2023
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Thanks for taking the time to write us a lovely review and the Cray & Norton team wish you and your husband all the best for the future. ...

“Great letting and sales agent .I would highl......”

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Dec 14,2022
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By: 'J.OBRIEN'
Dec 14,2022
0 people found
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Great letting and sales agent . I would highly recommend using cray Norton , on lettings they manage several of my properties and always do so with great care and attention , at the same time obtaining great market rents. I have also just sold a house via ...
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“Cray and Norton act as rental agents on my be......”

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Dec 14,2022
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By: 'L.S.'
Dec 14,2022
0 people found
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Cray and Norton act as rental agents on my behalf for a property in the Addiscombe area. A high street presence and being contactable during office hours to deal efficiently with any queries arising, as a landlord is important in order to provide a good ...
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“Exceptional agents....”

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Dec 12,2022
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By: 'Mr Prince'
Dec 12,2022
0 people found
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I have been a landlord for the last 15 plus yrs and have used the services of Cray & Norton a number of times for my properties. The team have always been personable, professional and reliable. Andrea, Darren, Marcel and the team are true experts in what ...
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By: Darren Cray
Dec 13, 2022
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Thanks Cyril, it’s been a pleasure working for you all these years and we appreciate your business ? ...

“I have been using Cray & Norton for over 15 y......”

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Dec 12,2022
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By: 'Lisa'
Dec 12,2022
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I have been using Cray & Norton for over 15 years to let out my properties. The team are always very helpful and offer excellent service....
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By: Darren Cray
Dec 13, 2022
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Thanks Lisa, it’s been a pleasure working for you for so many years and thanks for your continued business ? Darren & the team ...

“House letting...”

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Dec 10,2022
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By: 'Rebecca Lilley Ballaman'
Dec 10,2022
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Cray and Norton have been very helpful and are a friendly local team who have assisted us with letting our house....
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By: [email protected]
Dec 13, 2022
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Thanks for your lovely review and for giving us your business, it’s very much appreciated ? Darren & The Team ...

“The team at Cray & Norton have been great thr......”

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Dec 09,2022
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By: 'Paul'
Dec 09,2022
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The team at Cray & Norton have been great throughout the process of letting our house when we moved overseas. We thoroughly recommend them....
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By: Darren Cray
Dec 13, 2022
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Thanks for taking the time to write us a lovely review and for In trusting your property to us ? Darren & The Team ...

“A lovely local team...”

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Dec 09,2022
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By: 'Mr Sam Thomas'
Dec 09,2022
0 people found
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A lovely local team that have always responded quickly to concerns and queries from both myself and my tenants. Will remain my go to estate agent for the local area....
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By: Darren Cray
Dec 13, 2022
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What a lovely review, thanks Sam ? Darren & The Team ...

“Highly recommended...”

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Nov 24,2022
Minithumbup
By: 'Sonia'
Nov 24,2022
0 people found
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Cray and Norton provided excellent personal service. All emails were promptly answered and any problems immediately dealt with. We can thoroughly recommend this agency....
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By: Darren Cray
Dec 13, 2022
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Thanks Sonia, we really appreciate you taking the time to write us a nice review ? Darren & The Team ...

“Excellent service and care...”

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Nov 17,2022
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By: 'Marcus'
Nov 17,2022
0 people found
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Cray & Norton have helped with both our house moves in recent years and the team are prompt to respond and always willing to go the extra mile to help....
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“Cray & Norton - Excellent Agency...”

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Oct 13,2022
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By: 'Matthew'
Oct 13,2022
0 people found
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Cray & Norton have provided an excellent estate agents service. They've been knowledgeable, approachable and responsive throughout our whole experience with them. Would highly recommend....
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“Excellent Service...”

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Sep 23,2022
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By: 'Claire'
Sep 23,2022
0 people found
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We bought a lovely property in Woodside Green from Cray and Norton. Archie is a lovely, polite and knowledgeable young man who promptly responds to all queries. Darren supported key milestones in the sale, due to our mortgage company it was slower than expected but ...
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“Professional and dedicated service....”

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Sep 20,2022
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By: 'Paul'
Sep 20,2022
0 people found
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I found all of the agents and the branch manager to be unfailingly helpful and professional. They gave good advice but were also good listeners and I very much felt that they were working for me and in my best interests at all times. A ...
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“Cray & Norton are a fantastic family run esta......”

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Aug 24,2022
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By: 'Rachel King'
Aug 24,2022
0 people found
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Cray & Norton are a fantastic family run estate agent who supported us every step of the way in buying our new home. In contrary to many others, they are non-pushy, efficient and extremely pleasant to deal with. Nothing was too much trouble and were always ...
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“Many thanks Darren...”

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Aug 10,2022
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By: 'John'
Aug 10,2022
0 people found
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Darren managed the sale very efficiently and was really diligent to raise concerns when issues with our inward purchase caused our vendors and others in the chain to get impatient. In the end everything went smoothly. Thanks Darren- great job....
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By: Darren Cray
Aug 10, 2022
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Thanks for taking the time to write us a nice review John. I am pleased you were happy with our service and thanks again for instructing Cray & Norton to handle your sale. Darren ...

“Professional and friendly advisors...”

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Aug 03,2022
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By: 'Stefan'
Aug 03,2022
0 people found
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Completed today after an extremely easy process having worked with Darren, Marcel and Archie to sell my flat. They advised me well throughout and pushed the sale through at a great pace. Thanks guys. It was great working with you....
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“First class service from Cray and Norton. F......”

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Aug 02,2022
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By: 'Ian'
Aug 02,2022
0 people found
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First class service from Cray and Norton. From the valuation process to marketing and viewing the whole team were on top of the process. Excellent communication and management of our sale throughout. The UK housing market being what it is, a sale fell through which ...
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“Darren, Archie, Marcel and the rest of the Cr......”

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Jul 08,2022
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By: 'Danielle'
Jul 08,2022
0 people found
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Darren, Archie, Marcel and the rest of the Cray and Norton team were amazing in helping and supporting us with the purchase of our first flat. As first time buyers they made us feel really comfortable and at ease. Darren made sure to keep in ...
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“Excellent service by Cray & Norton. Jessica h......”

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Mar 01,2022
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By: 'mehraj'
Mar 01,2022
0 people found
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Excellent service by Cray & Norton. Jessica has been an amazing agent. She has outstanding service she provides throughout the process... She was always available and kept us in the loop so there is no delays from either side. She made sure that our messages were ...
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“Excellent service by Cray & Norton.I was sel......”

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Dec 22,2021
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By: 'Katie'
Dec 22,2021
0 people found
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Excellent service by Cray & Norton. I was selling my late fathers property and had no idea what to do. They put me at ease and gave me excellent advice and help during the whole process. Thank you Marcel and Jessica for all your help and ...
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By: Darren Cray
Dec 31, 2021
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Thanks Katie, its always nice to get good feedback especially in regards to our staff. ...

“Really good experience as purchaser - we rece......”

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Nov 24,2021
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By: 'Alexandra Inett'
Nov 24,2021
0 people found
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Really good experience as purchaser - we recently bought a house in South Norwood and although the purchase was delayed due to faults in the chain Mark and later Jess were brilliant at keeping us updated on progress and establishing a great relationship with our ...
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By: Darren Cray
Nov 29, 2021
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Thanks for taking the time to write us a nice review, it's always nice to get good feedback on my staff and we all hope that you are really happy in your new home. ...

“A great professional team. Reccomended...”

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Sep 28,2021
Minithumbup
By: 'stuart'
Sep 28,2021
0 people found
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Cray and Norton brought professionalism, diligence and tenacity to a tricky sale of an executor property to achieve a successful and smooth transaction at a good price. Excellent team, highly reccomended....
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“Brilliant Service!...”

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Sep 15,2021
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Darren
By: 'Mark'
Sep 15,2021
0 people found
this helpful
I recently completed on a property in South Croydon through Cray & Norton and I cannot thank Darren, Marcel and the team enough for ensuring the transaction went through. From what we expected to be a relatively straight forward purchase, turned out to be an incredibly ...
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Staff picture Marcel
Staff picture Andrea
Staff picture Sam
Staff picture Lucas

Vendor Fees

1.2%

Landlord Fees

8%

Tenant Fees

No fees set.
Last updated at 20/05/2024, 1:33 PM by Darren
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:33 PM 20/05/2024 by Darren

Awards won by Cray & Norton, Croydon CR0 6RF



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