98% sales valuation accuracy
99% sales fee satisfaction
94% lettings valuation accuracy
98% lettings fee satisfaction
Mar 07,2019
Mar 07,2019
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Oliver Jacques recently sold my property. I can't recommend them highly enough. 100% professional service and a pleasure to deal with.
Comment on agent fees
Competitive fees
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Latest Reviews
5th Jun 2024
reviewed by 'Graham Waldheim'
9th Feb 2024
reviewed by 'Lesley'
4th Dec 2023
reviewed by 'Sarah'
10th Oct 2023
reviewed by 'dwong'
Opening Hours
Address
Oliver Jaques
229-231 Lower Road
Surrey Quays,London
Greater London
SE16 2LW
0207 231 5050
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 99% | £188,000 | £3,500,000 |
| Lettings | 94% | 98% | £360 | £3,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 56 | 3 | 151 | 4 | 113 | 0 | 74 | 3 | 12 | 2 |
Areas covered
- SE16
- Surrey Quays, Rotherhithe
- SE1
- Bermondsey, Deptford
- SE8
- New Cross, Greenwich
- SE14
- SE10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 05,2024
Jun 05,2024
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I have used Oliver Jaques Managing Agents for a number of years and they offer a first class service. Gina, Erika and the team are always efficient, effective and responsive in dealing with any issues that may arise....
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Feb 09,2024
Feb 09,2024
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I want to say a big thank you to the whole team who were friendly and approachable at all times. Rosalie went above and beyond with her professional approach and excellent communication skills....
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Dec 04,2023
Dec 04,2023
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I wanted to say a big Thank You to you all for all the support and efforts to help me over the years.
It was a difficult decision to sell and again I would have found it a lot more stressful without your professional experience ...
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Nov 08,2023
Nov 08,2023
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The best real estate company I have ever dealt with. Very professional, experienced and helpful agents and brokers. Highly recommend.
Roselyn and Michael was very professional and nice people....
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Oct 10,2023
Oct 10,2023
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The team at OJ go above and beyond. So professional and really good to deal with. Special mention goes out to Rosalie Murton who was wonderful as the Sales Progressor when we sold our house. She was on the ball and kept persisting to get ...
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Oct 06,2023
Oct 06,2023
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Michael and his team were completely professional , constantly updating us throughout the sale. Would recommend them to anyone...
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Sep 22,2023
Sep 22,2023
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With very little knowledge of the buying process in the UK, I could only rely on a few stories of people around me, who didn't have anything good to say about the agents involved in their buying process. I was not expecting the agency's role ...
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Aug 31,2023
Aug 31,2023
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Rosalie was an absolute star and pulled out all the stops to get us over the line....
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Aug 18,2023
Aug 18,2023
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Thank you for being so quick to respond and your kind welcoming attitude! I’m genuinely impressed by your professionalism and kindness. From the very first call I made, the young reliable man who showed me the apartment … to Stephen Banks, the leggings manager who ...
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Aug 04,2023
Aug 04,2023
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I had the pleasure of being a buyer with Oliver Jaques, and my experience was truly exceptional from start to finish. From the moment I stepped in, I was impressed by the level of professionalism and warmth exhibited by their agents. The transparency they maintained ...
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Aug 03,2023
Aug 03,2023
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We purchased a property through this agent. All the staff we encountered were very friendly and efficient. A special mention must go to Rosalie Kurton who was a tenacious in progressing the purchase through some frustrating issues. Many thanks....
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Jun 19,2023
Jun 19,2023
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Had a brilliant experience with Oliver Jacques. The team (hello Paul, Sam, Jo and Rosalie) are easy and pleasant to deal with. HIGHLY recommend!...
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Jun 16,2023
Jun 16,2023
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Wow, we got there. Can't fault O-J for constant dedication arranging many viewings and forever creative thinking....
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Apr 27,2023
Apr 27,2023
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Fantastic service! Rosalie was super helpful and very determined to help with my purchase. It was very complicated transaction, but Rosalie was always there and went beyond her job description to help.
I would definitely give her 10 stars if possible.
Highly recommend...
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Mar 23,2023
Mar 23,2023
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O&J assisted me with the purchase of my first flat. They have demonstrated very high level of professionalism throughout the whole process - from the search untill the completion. I especially thank Joe, Rosalie and Michael for the excellent work....
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Mar 14,2023
Mar 14,2023
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I can not fault OJ Surrey Quays for their personal approach and hard work. From purchasing my flat in 2004 to selling in 2023 they have been amazing
We had one sale fall through on exchange but second time round the sale has gone through! Throughout the ...
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Apr 20, 2023
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Thank you for taking the time to leave this review Steve. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...
Feb 23,2023
Feb 23,2023
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I rented a property managed by Oliver Jaques over an 18 month period and could not fault them at all. Serkan managed the initial negotiation and moving in process very well and was always so easy to communicate with, throughout the tenancy he was always on ...
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Feb 28, 2023
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Thank you for taking the time to leave this review Jack. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...
Feb 22,2023
Feb 22,2023
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A perfect and seamless service from start to finish. Advertised my property and found me great tenants very quickly as required. Excellent communication throughout. Highly recommended in all aspects....
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Feb 28, 2023
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Thank you for taking the time to leave this review Tim. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...
Feb 07,2023
Feb 07,2023
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I think I must be there longest serving customer.
Over 25 years have been a landlord with rental properties managed by them. I think the service has been consitent and at the excellent category. Living overseas it was important for me to have confidence in the ...
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Feb 28, 2023
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Thank you for taking the time to leave this review Alex. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...
Jan 28,2023
Jan 28,2023
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Very professional, quickly sorted an issue with furniture left behind in our new unfurnished flat, got a removal company sorted within hours. Seamless moving in process. Thanks Mike!...
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Feb 28, 2023
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Thank you for taking the time to leave this review Louise. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...
Jan 27,2023
Jan 27,2023
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Amazing agent, he helped us to find an house in a short time, very kind and always available for everything....
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Feb 28, 2023
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Thank you for taking the time to leave this review Francesca. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...
Jan 26,2023
Jan 26,2023
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Thanks to Mike for such a quick reply and friendly service. Glade to hear from Mike when we got the offer....
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Feb 28, 2023
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Thank you for taking the time to leave this review Yu. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...
Dec 28,2022
Dec 28,2022
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I spoke to OJ for about 2yrs before deciding to sell my flat as the London market was very thin and unpredictable. They were realistic in their sale opinions and really helped the eventual buyer with everything - Paul & Samuel. I found their support in ...
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Feb 28, 2023
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Thank you for taking the time to leave this review Ian. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...
Dec 22,2022
Dec 22,2022
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We cannot recommend Mike and Oliver Jacques enough for finding a place to rent. We had a very difficult experience with finding our flat, and Mike went above and beyond to help us and ensure we found the perfect place. He was extremely helpful and ...
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Feb 28, 2023
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Thank you for taking the time to leave this review Ellen and Sam. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...
Dec 20,2022
Dec 20,2022
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The lovely Fahim organised my viewing of the property and from the moment Rosalie handled my purchase, the process was very smooth and efficient. I had been hoping to complete before Christmas but this seemed impossible with the pace of my solicitors and finding a ...
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Feb 28, 2023
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Thank you for taking the time to leave this review Chantelle. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...
Dec 15,2022
Dec 15,2022
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From the initial viewing and second viewing with Samuel, through to the post-offer input from Rosalie to drive the sale through, we have been really impressed with Oliver Jacques as a company. As ever, there were a number of delays and infuriating issues, but Rosalie ...
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Feb 28, 2023
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Thank you for taking the time to leave this review Lesley. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...
Dec 01,2022
Dec 01,2022
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Very professional team with lots of passion for real estate and very responsive. Any query was responded quickly. I'm very happy about the service they provide and do recommend it if you are selling or buying in this area....
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Feb 28, 2023
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Thank you for taking the time to leave this review Lori. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...
Dec 01,2022
Dec 01,2022
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Very professional team with lots of passion for real estate and very responsive. Any query was responded quickly. I'm very happy about the service they provide and do recommend it if you are selling or buying in this area....
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Nov 29,2022
Nov 29,2022
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We just bought our first home through OJ and couldn’t be happier! Michael took us on viewings and really knew the area well. Found the one for us and the process was really smooth. We got the keys in just under 3 months from offer ...
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Attachments
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Feb 28, 2023
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Thank you for taking the time to leave this review Holly. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...
Nov 28,2022
Nov 28,2022
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I am very grateful to Rosaile for her professional help in buying an apartment. She always listened attentively, helped,explained and was very patient.Our purchase was difficult, but throughout it and after she stayed in touch all the time and helped with advice as ...
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Feb 28, 2023
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Thank you for taking the time to leave this review Nina. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...
Michael
(157)
Stephen
(45)
Gina
(40)
Rosalie
Samuel
Erika
(20)
Ben
Nicola
(2)
Jack
Jaydn
Tenant Fees
Holding Deposit (per tenancy)
Equivalent of One Weeks' Rent
Last updated on 03/06/2019, 1:36 PM by Stephen Banks MARLA - Lettings ManagerSecurity Deposit (per tenancy. Rent under £50,000 per year)
Equivalent of Five Weeks' Rent
Last updated on 03/06/2019, 1:37 PM by Stephen Banks MARLA - Letting ManagerSecurity Deposit
Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)
Last updated on 03/06/2019, 1:38 PM by Stephen Banks MARLA - Lettings ManagerAdministration Fee
£120 (inc. VAT), Pay UpfrontCompany Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)
Last updated on 03/06/2019, 1:39 PM by Stephen Banks MARLA - Lettings ManagerPending
£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)
Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings NegotiatorDefault Rent Payment
3% (inc. VAT), Pay UpfrontAbove Base Rate of the Bank of England when Rent is 14 days late.
Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings ManagerReferencing
£42 (inc. VAT), On CompletionLandlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)
Last updated on 03/06/2019, 1:43 PM by Stephen Banks MARLA - Lettings ManagerVariation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay UpfrontAmendments or Changes to the tenancy where requested by the tenant.
Last updated on 03/06/2019, 1:44 PM by Stephen Banks MARLA - Lettings ManagerLost or replacement key
Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee
Last updated on 03/06/2019, 1:45 PM by Stephen Banks MARLA - Lettings ManagerEarly Termination(Tenant’s Request)
Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.
Last updated on 03/06/2019, 1:46 PM by Stephen Banks MARLA - Lettings ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents
Best Estate Agent in SE16 
Best Estate Agent in SE16 
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Michael and Paul.
We sincerely look forward to one day working with you again.