98% sales valuation accuracy
99% sales fee satisfaction
99% lettings valuation accuracy
96% lettings fee satisfaction
Mar 07,2019
Mar 07,2019
2
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Having spent over 6 years working in an estate agent I feel massively qualified to leave this review.
In all my years of work, and selling and buying myself I have never come across such an unprofessional company. Gazumping is a thing of the past and in my years has been successfully avoided by professional estate agents, whilst legally they are obliged to pass on offers once offers have already been accepted it is their job and responsibility to show loyalty to the initial offer made.
It looks very much to me like some serious dishonesty has taken place. An offer was made and accepted on the property in olton road, Shirley. To make this offer the purchaser took a lower offer on her own property and ensured a mortgage offer was ready to go. She also accepted an offer from an investor meaning the chain ended at her property. Yet less than 24 hours later gazumped, even beating the higher offer the estate agent still didn't manage to keep the sale.
Morally I can not find the right words but I would not recommend this estate agency, it's important to trust your agency whether a seller or a buyer because if you are gazumped you stand to loose a lot of money!! the law needs to change in regards to gazumping and good agents know this and should be doing their best to stop it happening.
In all my years of work, and selling and buying myself I have never come across such an unprofessional company. Gazumping is a thing of the past and in my years has been successfully avoided by professional estate agents, whilst legally they are obliged to pass on offers once offers have already been accepted it is their job and responsibility to show loyalty to the initial offer made.
It looks very much to me like some serious dishonesty has taken place. An offer was made and accepted on the property in olton road, Shirley. To make this offer the purchaser took a lower offer on her own property and ensured a mortgage offer was ready to go. She also accepted an offer from an investor meaning the chain ended at her property. Yet less than 24 hours later gazumped, even beating the higher offer the estate agent still didn't manage to keep the sale.
Morally I can not find the right words but I would not recommend this estate agency, it's important to trust your agency whether a seller or a buyer because if you are gazumped you stand to loose a lot of money!! the law needs to change in regards to gazumping and good agents know this and should be doing their best to stop it happening.
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Latest Reviews
11th Oct 2022
reviewed by 'A THOMAS'
5th Oct 2022
reviewed by 'Clint Nykamp'
5th Oct 2022
reviewed by 'Clint Nykamp'
22nd Aug 2022
reviewed by 'Paula'
12th Aug 2022
reviewed by 'Amy'
Opening Hours
Address
Black and Golds Estate Agents
117 Stratford Road
Shirley,Solihull
West Midlands
B90 3ND
01212496207
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 99% | £97,000 | £475,000 |
| Lettings | 99% | 96% | £495 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 68 | 0 | 53 | 3 | 127 | 0 | 44 | 4 | 6 | 3 |
Areas covered
- B90
- Shirley
- B28
- Hall Green
- B92
- Hollywood
- B27
- Wythall
- B47
- Olton
- B91
- Cheswick Green
- B27
- Monkspath
- B14
- Acocks Green
- Yardley Wood
- Maypole
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 11,2022
Oct 11,2022
1
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Black and Golds Estate Agents is one of the most efficient, professional and thorough outfits that I have ever had to deal with. Karis has shown unlimited patience and sheer determination to get things done. I am very grateful to her and Emma and would ...
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Oct 05,2022
Oct 05,2022
0
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Karis in particular was excellent! My self and my partner have been searching for a property to rent in Solihull, Karis at Black and Golds has been brilliant, she was the only agent out of the 9 agents I dealt with in Solihull that proactively told ...
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Oct 05,2022
Oct 05,2022
0
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Karis in particular was excellent! My self and my partner have been searching for a property to rent in Solihull, Karis at Black and Golds has been brilliant, she was the only agent out of the 9 agents I dealt with in Solihull that proactively told ...
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Aug 22,2022
Aug 22,2022
0
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Great friendly service from Karis & Emma who are relaxed & yet professional in their approach. They have a great knowledge of the lettings market & are always available should you ever need them. Very pleased with their services....
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Aug 22,2022
Aug 22,2022
0
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Thanks for the professional and modern service.
Emma and Karis are professional and nice. Although I'm not fluent English, they still show their patient and help us move in within a week.
The online system are user friendly and helpful, save lots of travel time....
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Aug 12,2022
Aug 12,2022
0
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Karis and Emma have been excellent! I can’t thank them enough. Nothing is ever too much hassle, top service! Thanks so much both! xx...
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Aug 12,2022
Aug 12,2022
0
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I have used the services of Black & Gold on several occasions and have been extremely happy with the professional service they provide. A fantastic team who care about their customers. Always friendly, helpful and quick to answer any queries....
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Aug 12,2022
Aug 12,2022
0
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They are friendly and attentive and patiently answer questions. When there is a problem with the property, it also follows up very well. They are the best agents ever!...
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Aug 12,2022
Aug 12,2022
0
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I have been a tenant through black and golds for the past year. They’re customer service is second to none. We’ve had a couple of issues with our property but nothing is ever too much trouble for them to sort! Would highly recommend ...
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Aug 12,2022
Aug 12,2022
0
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Excellent service and attentiveness at all times listens to what you actually want and carries through to the end and always answer phone...
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Aug 12,2022
Aug 12,2022
0
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Wouldn’t use anyone else, always so friendly and helpful! Thanks to Emma for all your help recently with sorting a Lettings agreement....
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Aug 12,2022
Aug 12,2022
0
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Karis has been amazing. I feel I have recieved a 5 star service.
She has been very friendly and approachable.
Any queries me or my tenants have had she has always responded promptly, professionally and with clear information.
I also had a great experience with Emma ...
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Aug 12,2022
Aug 12,2022
0
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Very professional and organised.
Explained everything clearly and kept me updated through the whole process. Staff friendly. Replied to any messages promptly . Very good and would highly recommend....
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Aug 12,2022
Aug 12,2022
0
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Karis and Emma do a brilliant job managing my buy to let property. Quick responses and they deal with any queries for me! Would recommend!...
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Aug 12,2022
Aug 12,2022
0
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I am really happy I have rented from them,they always reply me to my messages and they were very responsive when I had a problem with my flat.I have had some bad experiences with others in the past,so this time I was ...
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Aug 12,2022
Aug 12,2022
0
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I have been using Black and Golds to manage my rental property for almost 4 years and I genuinely would not go anywhere else. They have found me my tennants, all of which have been great so very trustworthy. They make a great team and its ...
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Aug 11,2022
Aug 11,2022
0
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I have found they are very friendly and professional to work with. When l have had any problems they are quick to response and sort out....
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Aug 11,2022
Aug 11,2022
0
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First time renting out a property and decided to use Black and Golds to both find me a tenant and manage the house. They moved a tenant in within 5 days and have guided us ever since. Great job 👏...
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Aug 11,2022
Aug 11,2022
0
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Karis and Emma were informative throughout the whole letting process, quick and helpful.
Nothing was too much trouble, much easier that anticipated as I have never let anywhere before.
Really grateful for all of their help in finding the perfect property!...
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Aug 11,2022
Aug 11,2022
0
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Looking to work in the area and will use this company. Much better than others I've tried. Karis was particularly knowledgeable, thank you...
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Aug 11,2022
Aug 11,2022
0
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Having rented property via Black & Golds Estate Agents in the last 3 years, I would say the experience with their service has been exceptionally pleasant. Karis and Emma handle all matters brought to their attention professionally and with a humane touch. It is always reassuring when ...
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Aug 11,2022
Aug 11,2022
0
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Very helpful and accommodating, made my first time renting a lot easier than i was expecting and i have a lot of freedom with the place ☺️...
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Aug 11,2022
Aug 11,2022
0
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We had a water floating from the bathroom. She replied straight away and help us to fix the problem ....
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Aug 11,2022
Aug 11,2022
0
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Very friendly and helpful staff. Only recently moved in, and so far the staff have brilliant. Very helpful and understanding throughout the application process....
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Aug 06,2022
Aug 06,2022
0
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A team full of just lovely people! Helpful, friendly and efficient. Did more to help out on progress than any of the solicitors did. Would highly recommend. Thanks especially to Mike and Maisy....
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May 04,2022
May 04,2022
2
people found
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This estate agent has no morals and does not know were to draw the line. 160 edenbridge road in hall green is a waste of time, the property was agreeded to be brought at 240k, the agents then called me after I had paid for all ...
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May 03,2022
May 03,2022
0
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Having recently used Black and Gold for the first time to rent my property, I can say I'm very happy to have moved agents. Will be using again in the future.
Thanks B&G
Liam...
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Apr 21,2022
Apr 21,2022
0
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Not having used Black and Gold Lettings before, I am extremely pleased with their service in them letting out my flat. Not only did they achieve a higher rent than what other agents have managed to get me in the past, but they also understood ...
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Feb 24,2022
Feb 24,2022
0
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Karis and Emma were extremely helpful and went above and beyond to rent out my property. I would recommend Black and Gold to anyone who is looking to let a property....
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Feb 23,2022
Feb 23,2022
0
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It was first time when I rented a flat but I recived all the support I needed so 5 stars for custumer service.I recomend them....
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Mike Dingley
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Karis
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:19 AM 01/05/2020 by allAgents
Best Letting Agent in B90 
Best Letting Agent in Solihull 
I can completely understand the frustration at being outbid on a property. Buying property is an extremely stressful and emotional process and to lose a property that you have your heart set on is not a nice thing to happen at all.
As an experienced Estate Agent you will be aware that legally we have to put all offers forward to a vendor, regardless of if a previous offer has been accepted or not. If this is not done we are breaking the law.
You will also be aware that it is not our decision who and why one offer would be accepted over another. Our job is to put all the facts forward and leave a vendor to make an informed choice. Of course we will guide a vendor on the matter but the final decision is not ours to make.
In this particular case I have explained at length personally to the buyer in question that we have strongly put forward their case to the vendor. We have been empathic throughout the whole process and I have a great deal of sympathy for the buyer.
However I am not sure what you are expecting for my company to do in this matter? We cannot force a vendor to choose one buyer over another…indeed if we did apply pressure in this way then surely we are favouring certain buyers and surely not being professional, fair and moral.
I agree the law does need to change but this is not for me, as a small independent business owner, to enforce.
I have to strongly disagree with your above review, but I welcome a chat. If you would like to discuss further or indeed visit our office to talk about this my number is 0121 249 6207 or my emails is [email protected]
Mike Dingley
Director