Bow, London, E3
4.9/5, 161 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
London Estate Agent with offices in Surray Quays

“Excellent and professional...”

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Mar 05,2019
Minithumbup
By: 'James'
Mar 05,2019
0 people found
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The service from Oliver Jacques and Matteo Donna was absolutely fantastic.

From the moment I met Matteo nothing was too much hassle, he never pressured me, and provided expert objective guidance to me. He really took the time to understand what was important for me and went out his way to ensure he found this. Matteo was highly responsive and always made me feel like my queries were the most important he had.

The whole service was the epitome of professionalism and I would recommend Oliver Jacques, and Matteo, to anyone. Certainly they made house buying, and selling, effortless. My sincere thanks
Comment on agent fees
Reasonable fees
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By: Stephen Banks
Apr 03, 2019
Many thanks for your review James!

Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Matteo.

We sincerely hope you enjoy living at your new property and look forward to one day working with you again.

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Latest Reviews

View all Reviews 161
5th Apr 2024
reviewed by 'Liz'
“I've been using OJ for 20 years and the service has always been excellent. On this occasion, Ben has been a ......”
23rd Feb 2024
reviewed by 'Tim R'
“Ben (Property Consultant) and Rosalie (Sales Progressor) made what was a very very quick turnround (at our request) incredibly smooth. ......”
5th Dec 2023
reviewed by 'Elsa'
“I could not recommend Oliver Jaques more. Me and my partner had to deal with some administrative difficulties and Ben ......”
12th Nov 2023
reviewed by 'Rosie'
“Rosalie was incredibly efficient in helping push my move through in very tricky circumstances- without her I think there would ......”
8th Nov 2023
reviewed by 'BE'
“My first property buying experience and from the initial viewing with Ben and initial conversations with Michael, all the way ......”
7th Nov 2023
reviewed by 'Holly'
“An absolutely faultless service. I couldn't have asked for better, kinder and more professional people to help me through what ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Address

Oliver Jaques
The Bow QuarterFairfield Road
Bow,London
Greater London
E3 2UB
0208 980 0999

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £285,000 £850,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 0 69 6 32 0 39 1 4 0
Areas covered
  • E3
  • Bow, Bethnal Green, Isle of Dogs, Stratford
  • E2
  • Wapping, Hackney
  • E14
  • Victoria Park, Shoreditch
  • E15
  • E1W
  • E5
  • E9
  • E1
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Bow, E3
Surrey Quays, SE16

“I've been using OJ for 20 years and the servi......”

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Apr 05,2024
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Ben
By: 'Liz'
Apr 05,2024
0 people found
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I've been using OJ for 20 years and the service has always been excellent. On this occasion, Ben has been a great communicator and did an excellent job of finding new tenants, making the process go very smoothly....
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“Ben (Property Consultant) and Rosalie (Sales ......”

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Feb 23,2024
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Ben
By: 'Tim R'
Feb 23,2024
0 people found
this helpful
Ben (Property Consultant) and Rosalie (Sales Progressor) made what was a very very quick turnround (at our request) incredibly smooth. Both were very very responsive and helpful throughout. We enquired about a different property and it was Ben's idea to show us the one we ...
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“I could not recommend Oliver Jaques more. Me ......”

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Dec 05,2023
Minithumbup
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Ben
By: 'Elsa'
Dec 05,2023
0 people found
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I could not recommend Oliver Jaques more. Me and my partner had to deal with some administrative difficulties and Ben has been extremely professional and understanding on our situation. He is really reactive and makes his most for both the landlord and the tenants, with ...
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“Rosalie was incredibly efficient in helping p......”

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Nov 12,2023
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Rosalie
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Michael
By: 'Rosie'
Nov 12,2023
0 people found
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Rosalie was incredibly efficient in helping push my move through in very tricky circumstances- without her I think there would have been a huge delay. She always kept me up to date and was very professional. Michael was also great at pushing this sale through, ...
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“My first property buying experience and from ......”

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Nov 08,2023
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Michael
By: 'BE'
Nov 08,2023
0 people found
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My first property buying experience and from the initial viewing with Ben and initial conversations with Michael, all the way through to exchange and completion with Rosalie, the team at Oliver Jaques were phenomenal. They made a very nerve-wracking a new experiment feel comfortable and ...
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“An absolutely faultless service...”

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Nov 07,2023
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Michael
By: 'Holly'
Nov 07,2023
0 people found
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An absolutely faultless service. I couldn't have asked for better, kinder and more professional people to help me through what turned out to be quite a tricky sale. Rosalie was an utter hero who remained totally unflappable throughout. Ben was great with the viewings and ...
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“The team at OJ were great at educating me on ......”

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Oct 24,2023
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Michael
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Ben
By: 'JS'
Oct 24,2023
0 people found
this helpful
The team at OJ were great at educating me on the rise and falls in the market and the best sell/rent options with a long-term view. Being on-site, they have a unique viewpoint and are best placed to capture all renters/purchasers. Both Ben ...
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“First time buyer, absolutely no complaints...”

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Oct 19,2023
Minithumbup
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Ben
By: 'Olivia'
Oct 19,2023
0 people found
this helpful
Had a great experience with Oliver Jaques buying my first property - Ben was very responsive, super efficient at chasing up documents or tracking down the answers to my queries, and went above and beyond to ensure I had up-to-date information at all times. The ...
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“Amazing!...”

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Aug 29,2023
Minithumbup
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Ben
By: 'Alan B'
Aug 29,2023
0 people found
this helpful
Amazing! I've just rented my property through O-J and, from start to finish, they have been professional, efficient and friendly. Ben was an absolute star - nothing was too much trouble for him and he really went above and beyond to ensure that everything went ...
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“Had an excellent experience as first time buy......”

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Jul 19,2023
Minithumbup
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Rosalie
By: 'Gordon'
Jul 19,2023
0 people found
this helpful
Had an excellent experience as first time buyers with Oliver Jaques - particularly with Rosalie Kurton who was really effective and helpful in driving the purchase to the point of exchange and completion - would recommend!...
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“Great service...”

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Mar 22,2023
Minithumbup
By: 'Liz'
Mar 22,2023
0 people found
this helpful
I'm a long-standing landlady and recently went through a change of tenancy. As part of that process we had to have some work completed on the flat. Fahim has been extremely helpful during that process, liaising between us and the builders He has secured us ...
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“Fahim was probably the best estate agent I de......”

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Mar 09,2023
Minithumbup
By: 'Oli'
Mar 09,2023
0 people found
this helpful
Fahim was probably the best estate agent I dealt with over the course of about 6 months looking for my first property. He was super knowledgeable about the properties and surroundings, took plenty of time to show me around and answer my questions and most importantly, ...
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“Went above and beyond!...”

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Feb 22,2023
Minithumbup
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Rosalie
By: 'BM'
Feb 22,2023
0 people found
this helpful
Did a great job selling my property quickly and efficiently! Fahim went above and beyond to make sure it looked it's best for photos and the right people were viewing....
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“legends!!...”

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Feb 10,2023
Minithumbup
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Rosalie
By: 'Lee'
Feb 10,2023
0 people found
this helpful
Serkan, Rosalie and the team have been legends. Very polite, responsive, professional and a pleasure to work with as a buyer....
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“From start to finish, selling my apartment, I......”

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Jan 25,2023
Minithumbup
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Rosalie
By: 'Carl'
Jan 25,2023
0 people found
this helpful
From start to finish, selling my apartment, I could not fault the service and professionalism of the team at Oliver Jaques. In Particular, Serkan and Rosalie. Serkan handled the initial valuation, managed and updated the listing, gave me regular updates on interest in the apartment ...
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“Serkan,Tanem and Fahim are an amazing team. Always ......”

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Jan 17,2023
Minithumbup
By: 'Bina'
Jan 17,2023
0 people found
this helpful
Serkan and Fahim are an amazing team. Always happy to show any properties that I have been interested in. My friends and family also felt the same and rented as well as bought from OJs. I am always happy to recommend Oliver Jacques to anyone ...
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“If I could select 10 stars I would for the Bo......”

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Nov 26,2022
Minithumbup
By: 'Dawit Teklu'
Nov 26,2022
0 people found
this helpful
If I could select 10 stars I would for the Bow Quarter Jaques team. I’ve unfortunately had a purchase of a property fall through while trying to buy via another agent recently. I had pretty much given up hope until speaking to Fahim. His level ...
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“Serkan is a really efficient...”

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Nov 22,2022
Minithumbup
By: 'Neil'
Nov 22,2022
0 people found
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Serkan is a great guy to deal with. Always responds quickly which is great. Super efficient and really friendly. I manage my property from abroad so it's important to feel like you are in safe hands....
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“Second to None for The Bow Quarter...”

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Nov 21,2022
Minithumbup
By: 'Eloise P'
Nov 21,2022
0 people found
this helpful
This estate agent are by far the most knowledgeable about the Bow Quarter and the surrounding properties and I wouldn't trust anyone else to list a property there with. I listed my flat for sale during a very difficult market period and was still able ...
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“Serkan did a great job touring the property I......”

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Nov 19,2022
Minithumbup
By: 'Hailey'
Nov 19,2022
0 people found
this helpful
Serkan did a great job touring the property I was viewing. Professional, helpful and was patient with answering any questions I had. Responsive about putting through an offer and it was accepted! And even offered backup. Overall it was great working with Serkan throughout the ...
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“Taking the stress out of moving...”

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Nov 17,2022
Minithumbdown
By: 'Nicholas'
Nov 17,2022
0 people found
this helpful
Moving is a stressful time! Oliver Jaques has been the perfect estate agents through this time; Serkan and the team are approachable, responsive and always a pleasure to deal with! Often, there can be a drop in contact and service after signing a contract and ...
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“We had been searching for rental properties i......”

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Nov 15,2022
Minithumbup
By: 'Henry'
Nov 15,2022
0 people found
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We had been searching for rental properties in London for weeks and Serkan was by far and away the best agent we dealt with - very profressional, great communications, helpful, and kind. Took a lot of stress out of an extremely stressful process, he has ...
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“Serkan and Fahim have made the process of ren......”

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Nov 14,2022
Minithumbup
By: 'Katie Gallivan'
Nov 14,2022
0 people found
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Serkan and Fahim have made the process of renting seamless. From the first viewing to making sure everything was in line and getting us set up to move in. Couldn’t recommend them enough!...
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“Serkan has been brilliant to deal with from t......”

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Oct 17,2022
Minithumbup
By: 'Lara'
Oct 17,2022
0 people found
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Serkan has been brilliant to deal with from the outset of the letting process, very responsive to emails, super helpful and helped me secure a property in my preferred location. He even helped carry a book case on moving in day after seeing us struggling ...
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“153 Manhattan...”

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Oct 17,2022
Minithumbup
By: 'Neil Pearce'
Oct 17,2022
0 people found
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Serkan was very sure of market value and very professional in approach. Keeping me informed but not deluged. Managed to exceed first estimate....
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“5 star service...”

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Oct 10,2022
Minithumbup
By: 'Georgina'
Oct 10,2022
0 people found
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Serkan has been incredibly helpful in getting us settled into our rental property including checking in on us after we have moved in to make sure everything has been going well. He has been a pleasure to deal with and really went above and beyond ...
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“Oliver Jaques staff are very friendly and acc......”

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Oct 09,2022
Minithumbup
By: 'Daniela'
Oct 09,2022
0 people found
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Oliver Jaques staff are very friendly and accommodating. Serkan has been especially helpful and responsive. He puts an extra effort into interacting with tenants and he is really nice. Michael is also lovely and has a good sense of humour. Tanem is also really nice ...
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“Serkan has been amazing!...”

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Oct 09,2022
Minithumbup
By: 'Grace'
Oct 09,2022
0 people found
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Serkan has been amazing throughout the entire process of finding a place to rent, to moving in and any issues I had after. Serkan and his work colleague when beyond the call of duty and even helped remove some old furniture for me. A massive ...
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“Excellent service and support...”

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Oct 08,2022
Minithumbup
By: 'Marian'
Oct 08,2022
0 people found
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Serkan was incredibly helpful in getting me into a new flat. He was always on hand to answer any questions....
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“Always responded quickly and accommodated whe......”

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Oct 08,2022
Minithumbup
By: 'Sophie'
Oct 08,2022
0 people found
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Always responded quickly and accommodated when we struggled to get in London. Very helpful and felt like he was really trying to get us a home!...
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Staff picture Michael
(157)
Staff picture Stephen
(45)
Staff picture Gina
(40)
picture is hidden Rosalie
Staff picture Erika
(20)
Staff picture Ben
Staff picture Josh

Tenant Fees

Holding Deposit (per tenancy)

Equivalent to One Weeks' Rent

Last updated on 03/06/2019, 1:47 PM by Stephen Banks MARLA - Lettings Manager

Security Deposit (per tenancy. Rent under £50,000 per year)

Equivalent to Five Weeks' Rent

Last updated on 03/06/2019, 1:48 PM by Stephen Banks MARLA - Lettings Manager

Security Deposit

Equivalent to Six Weeks' Rent (Non Housing Act Tenancies and AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 1:49 PM by Stephen Banks MARLA - Lettings Manager

Referencing
£120 (inc. VAT), Pay Upfront

Referencing and Contracts (Non Housing Act Tenancies and AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 1:50 PM by Stephen Banks MARLA - Lettings Manager

Pending

Check-In Schedule of Condition - (Non Housing Act Tenancies and AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 1:50 PM by Stephen Banks MARLA - Lettings Manager

Default Rent Payment
3% (inc. VAT), Pay Upfront

Above base rate of the Bank of England - (Once rent is 14 days overdue)

Last updated on 03/06/2019, 1:51 PM by Stephen Banks MARLA - Lettings Manager

Pending
£42 (inc. VAT), Pay Upfront

Landlord Reference for next tenancy - (Non Housing Act Tenancies and AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 1:52 PM by Stephen Banks MARLA - Lettings Manager

Variation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay Upfront

Amendments or Changes to the tenancy requested by the tenant. (Non Housing Act Tenancies and AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 1:53 PM by Stephen Banks MARLA - Lettings Manager

Lost or replacement key

Lost/Replacement Keys or Security Devices - Cost of Replacement + £30 administration fee

Last updated on 03/06/2019, 1:53 PM by Stephen Banks MARLA - Lettings Manager

Early Termination(Tenant’s Request)

Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.

Last updated on 03/06/2019, 1:54 PM by Stephen Banks MARLA - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:29 PM 09/05/2018 by Matteo Donna

Awards won by Oliver Jaques, London E3 2UB



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Oliver Jaques

Branch - Bow, London, E3

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