75% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Mar 05,2019
Mar 05,2019
1
people found
this helpful
this helpful
Absolutely terrible experience, by far the worst customer service I have ever come across in any sector. It is a wonder this business is still able to function as a lettings agency.
The property we let through Connells is in a wonderful location and the landlord has kept the property to a nice standard, but unfortunately Connells is doing the landlord and the property a disservice with their poor communication, zero sense of urgency, and simple lack of any customer facing skill set.
A leaky tap was reported at the property in Janueary prior to us even moving into the property. It is now March and the problem is still not resolved. Also, a faulty fire alarm/carbon monoxide detector was reported a month ago and I was ensured this would be dealt with as a matter of urgency since it jeopardizes our safety and puts us at risk. Not to mention I'm sure this would compromise the properties insurance, but here we are a month down the road and nothing, not even a follow up.
Many other matters were meant to be dealt with that I won't mention in detail as they don't particularly bother me, but these were maintenance issues that were meant to be fixed or resolved prior to us moving in and nothing has been completed. Lawn Care, Cleaning, etc... again a major disservice to the landlord and an inconvenience to us the tenants. Please note, I have missed work on multiple occasions to be at the property while various these works or quotes were meant to take place and no one showed up. Actually one time a contractor did show up but the brief she received was not complete and the scope of what was to be done was outside of her companies capacity... so a waste of not only her time, but of ours as well.
Still don't have a full second set of keys as was requested... so unfortunately only one of us has the privilege of entering through the back door of the property. I guess that is better than the first two weeks where we had to survive with just one set though.
Connells truly needs to take a lesson in customer service. I personally will never do business with them again, and will be sure t steer others away from making the same mistake we did in letting a property through them.
Seems from the reviews that they might put in a little more effort when it comes to property sales, but personally I'm not going to risk it.
Counting down the days until this tenancy agreement is over!
The property we let through Connells is in a wonderful location and the landlord has kept the property to a nice standard, but unfortunately Connells is doing the landlord and the property a disservice with their poor communication, zero sense of urgency, and simple lack of any customer facing skill set.
A leaky tap was reported at the property in Janueary prior to us even moving into the property. It is now March and the problem is still not resolved. Also, a faulty fire alarm/carbon monoxide detector was reported a month ago and I was ensured this would be dealt with as a matter of urgency since it jeopardizes our safety and puts us at risk. Not to mention I'm sure this would compromise the properties insurance, but here we are a month down the road and nothing, not even a follow up.
Many other matters were meant to be dealt with that I won't mention in detail as they don't particularly bother me, but these were maintenance issues that were meant to be fixed or resolved prior to us moving in and nothing has been completed. Lawn Care, Cleaning, etc... again a major disservice to the landlord and an inconvenience to us the tenants. Please note, I have missed work on multiple occasions to be at the property while various these works or quotes were meant to take place and no one showed up. Actually one time a contractor did show up but the brief she received was not complete and the scope of what was to be done was outside of her companies capacity... so a waste of not only her time, but of ours as well.
Still don't have a full second set of keys as was requested... so unfortunately only one of us has the privilege of entering through the back door of the property. I guess that is better than the first two weeks where we had to survive with just one set though.
Connells truly needs to take a lesson in customer service. I personally will never do business with them again, and will be sure t steer others away from making the same mistake we did in letting a property through them.
Seems from the reviews that they might put in a little more effort when it comes to property sales, but personally I'm not going to risk it.
Counting down the days until this tenancy agreement is over!
Comment on agent fees
Terrible as their is nothing received in return.
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Latest Reviews
4th Dec 2022
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6th May 2022
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6th May 2022
reviewed by 'Krm'
21st Jul 2020
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5th Mar 2019
reviewed by 'NotHappy'
Opening Hours
Address
Connells
Unit 4 The Shields Retail Centre Gloucester Road
Bristol
Gloucestershire
BS34 7BR
0117 9314455
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 50% | £0 | £0 |
| Lettings | 100% | 50% | £570 | £975 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 1 | 2 | 2 | 0 | 1 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 04,2022
Dec 04,2022
1
people found
this helpful
this helpful
We entrusted Connells with the sale of our elderly & recently widowed mothers property. Connells were more than dreadful , we had to chase them consistently, they procrastinated & dragged out what should of been a quick & easy sale . They made lots of excuses which we later found ...
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May 06,2022
May 06,2022
0
people found
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Whole new team… bought house from Conells yrs ago and was ok. decided to sell with them now because of good fees. Very impressed. They are turning it around in there well done...
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May 06,2022
May 06,2022
0
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Friendly sales and lettings team clearly work as one and not separate like I have seen in the past…. All will pass messages across and liaise with each other for vendor and buyer...
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May 06,2022
May 06,2022
0
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Letting my property for 5 years never a problem. Always responsive and nothing to much of a problem. Always easy to work with...
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Jul 21,2020
Jul 21,2020
3
people found
this helpful
this helpful
ABSOLUTELY INCOMPETENT AND USELESS WITH THEIR COMMUNICATION!!!
AVOID AT ALL COSTS!! DO NOT EVEN BOTHER GOING TO A VIEWING LET ALONE HAVE THEM HANDLE YOUR PAPERWORK!
Me and my housemates are students and saw an amazing student house with great amenities. Got accepted to go ...
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Mar 05,2019
Mar 05,2019
1
people found
this helpful
this helpful
Absolutely terrible experience, by far the worst customer service I have ever come across in any sector. It is a wonder this business is still able to function as a lettings agency.
The property we let through Connells is in a wonderful location and the ...
read full review
read full review
Comment on agent fees
Terrible as their is nothing received in return.
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Jan 26,2017
Jan 26,2017
2
people found
this helpful
this helpful
What a waste of time! The branch manger (*) valued our house and did his sales pitch etc. and then we began negotiating rates. We eventually settled on a rate which was 0.3% lower than their original rate. Another week went by with me considering other agents. ...
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Comment on agent fees
Awful
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Jan 09,2014
Jan 09,2014
5
people found
this helpful
this helpful
Abysmal customer service. We were unwise enough to also use the solicitor linked to their company. Worst mistake we could of made. Neither the estate agents connells or the solicitors involved bothered returning calls to either ourselves or the person buying the property who is ...
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Jan 06,2013
Jan 06,2013
10
people found
this helpful
this helpful
Totally unprofessional!! I am an experienced property buyer and this is the worst agents I have had the misfortune of dealing with. After signing exchange documents in my solicitors and all ready to go ( as a cash buyer I was exchanging and completing on the ...
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What agent could do to change your mind?
Got the sale through before Christmas as plannedAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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