Surbiton, KT6
2.5/5, 29 reviews
38% recommended
100% lettings valuation accuracy
43% lettings fee satisfaction

Contact Us

“Please Avoid at all costs...”

Share on :
Mar 04,2019
Minithumbdown
By: 'J'
Mar 04,2019
3 people found
this helpful
I have rented from many different estate agents and always had good experiences, until I came across CHK Mountford. This is a company that just do not care about the tenant once they have your signature on the contract and your money in the bank. Rude, neglectful and will mess you around. They have left me scared to rent again, avoid at all costs.
Comment on agent fees
Overpriced for such terrible service
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 29
29th Aug 2024
reviewed by 'Rebecca Lee'
“I had seen several properties in Surbiton with various other estate agencies and CHK Mountford came out on top. The ......”
30th Jul 2024
reviewed by 'John'
“I’m a new landlord and can highly recommend CHK Mountford! They have been very professional, efficient and transparent....”
30th Jul 2024
reviewed by 'Mr Gifford'
“I had a really positive experience as a new landlord and the team worked really hard to allay my concerns ......”
31st Dec 2023
reviewed by 'Cobham landlord'
“The letting service provided to me as a landlord has been truly appalling. Despite CHK Mountford forcing me to take ......”
10th Feb 2023
reviewed by 'Carla'
“The worst experience to rent a house that I had in my life. We applied for a house that was ......”
27th Oct 2021
reviewed by 'amy'
“never had such a terrible experience with estate agents! they left us with water dripping through our ceiling for weeks, ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

CHK Mountford
Bank Buildings 162-164 Ewell Road
Surbiton
Greater London
KT6 6HG
020 8390 7745

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 43% £725 £2,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 2 4 15 0 0 0 0 1 1
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Esher, KT10
Surbiton, KT6

“Great...”

Share on :
Aug 29,2024
Minithumbup
By: 'Rebecca Lee'
Aug 29,2024
0 people found
this helpful
I had seen several properties in Surbiton with various other estate agencies and CHK Mountford came out on top. The whole team were really welcoming and put me at ease. Super professional, efficient and friendly. Really helped and guided me through the rental process -especially ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I’m a new landlord and can highly recommend CHK ......”

Share on :
Jul 30,2024
Minithumbup
By: 'John'
Jul 30,2024
0 people found
this helpful
I’m a new landlord and can highly recommend CHK Mountford! They have been very professional, efficient and transparent....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Happy New Landlord...”

Share on :
Jul 30,2024
Minithumbup
By: 'Mr Gifford'
Jul 30,2024
0 people found
this helpful
I had a really positive experience as a new landlord and the team worked really hard to allay my concerns and found me a great tenant within the first week of marketing my property....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The worst possible service for a landlord...”

Share on :
Dec 31,2023
Minithumbdown
By: 'Cobham landlord'
Dec 31,2023
1 people found
this helpful
The letting service provided to me as a landlord has been truly appalling. Despite CHK Mountford forcing me to take my complaint all the way to 'The Property Ombudsman' (TPO) who initially advised that "any award is unlikely to exceed £300", when they had examined the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Avoid!!!...”

Share on :
Feb 10,2023
Minithumbdown
claim your profile
Claire
By: 'Carla'
Feb 10,2023
1 people found
this helpful
The worst experience to rent a house that I had in my life. We applied for a house that was published, we sent all the information, we signed a 2-year contract and the owner signed, after receiving the contract signed by both parties, and with 3 ...
read full review
Attachments

Review file
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“worst renting experience ever...”

Share on :
Oct 27,2021
Minithumbdown
By: 'amy'
Oct 27,2021
1 people found
this helpful
never had such a terrible experience with estate agents! they left us with water dripping through our ceiling for weeks, the heating stuck on in the summer, lies about what was included in the rental property, sometimes we were just ignored when we contacted them. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“never had such a terrible experience with est......”

Share on :
Oct 27,2021
Minithumbdown
By: 'amy'
Oct 27,2021
1 people found
this helpful
never had such a terrible experience with estate agents!!!!! they left us with water dripping through our ceiling for weeks, the heating stuck on in the summer, lies about what was included in the rental property, sometimes we were just ignored when we contacted them. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been renting out my property with Moun......”

Share on :
Aug 26,2021
Minithumbup
By: 'Kevin'
Aug 26,2021
0 people found
this helpful
I have been renting out my property with Mountford for over 20 years on a full management basis and they have never let me down as far as speed of finding new tenants is concerned. I find their staff to be professional and friendly and immediately ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“IF I COULD RATE 0 I WOULD...”

Share on :
Sep 14,2020
Minithumbdown
claim your profile
sarah
By: 'Rochelle'
Sep 14,2020
3 people found
this helpful
I am so upset and angry with this agency and how they have dealt with our deposit and moving out of our flat. We have waited longer than 10 days for our deposit to come back to us. Even with a global pandemic, there was no ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Would rate 0 if I could. When an issue arrive......”

Share on :
Sep 12,2020
Minithumbdown
claim your profile
sarah
By: 'Callum'
Sep 12,2020
3 people found
this helpful
Would rate 0 if I could. When an issue arrived in the flat and we had a leak (the day we moved in) we were told to “fix it ourselves”. We were constantly going without any water, they never sorted it. They are quick to take ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Would rate them 0 if the number was on the sc......”

Share on :
Sep 09,2020
Minithumbdown
By: 'Sacha'
Sep 09,2020
3 people found
this helpful
Would rate them 0 if the number was on the scale. It's been 3 weeks and our broken dishwasher has not been replaced. The explanation we get is they have not been able to get a quote from their supplier/engineer. Now our washing machine is broken ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“When I moved to Scotland three years ago, I p......”

Share on :
Feb 20,2020
Minithumbup
By: 'Leys'
Feb 20,2020
1 people found
this helpful
When I moved to Scotland three years ago, I put my property in Surbiton in the hands of CHK Mountford, as they are a lettings specialist. I've been very happy with them and their work. They check everything with me, keep me informed of necessary ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“i would have given 0 star if i had the option......”

Share on :
Jul 04,2019
Minithumbdown
claim your profile
sarah
By: 'stephan'
Jul 04,2019
3 people found
this helpful
i would have given 0 star if i had the option I have rent for many years with many agencies and they are by far the worst. they never get back to you proactively. you have to chasse them all the time, even for serious issues. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Please Avoid at all costs...”

Share on :
Mar 04,2019
Minithumbdown
By: 'J'
Mar 04,2019
3 people found
this helpful
I have rented from many different estate agents and always had good experiences, until I came across CHK Mountford. This is a company that just do not care about the tenant once they have your signature on the contract and your money in the bank. ...
read full review
Comment on agent fees
Overpriced for such terrible service
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very friendly,helpful with queries,honest with rent principles.We ......”

Share on :
Jan 04,2018
Minithumbup
claim your profile
Charlotte
By: 'Ravi'
Jan 04,2018
0 people found
this helpful
Very friendly,helpful with queries,honest with rent principles. We like to recommend anyone. They always inform about their good rental properties....
read full review
Comment on agent fees
Very reasonable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I had a good experience with this agency. I had ......”

Share on :
Sep 27,2017
Minithumbup
claim your profile
Charlotte
By: 'Elisa'
Sep 27,2017
0 people found
this helpful
I had a good experience with this agency. I had lots of questions as it was my first rental in the uk and I always received fast and fulfilling answers. I dealt with Charlotte, who was very polite and helped me through the process....
read full review
Comment on agent fees
The fees were very high compared to the other agencies I had interacted with.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great, fast and reliable service I would definitely recommend CHK ......”

Share on :
Jun 29,2017
Minithumbup
By: 'David'
Jun 29,2017
0 people found
this helpful
Great, fast and reliable service I would definitely recommend CHK to other Landlords and tenants. Our property was let very quickly with no hassle. The team at CHK are friendly with a positive attitude....
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We left a place as spotless as the company we ......”

Share on :
May 31,2017
Minithumbdown
By: 'NotHappy'
May 31,2017
10 people found
this helpful
We left a place as spotless as the company we employed to clean the place could clean it(recommended by one of CHK Mountford's own staff) and it was probably cleaner than when we first arrived but were charged £558 to jet wash some moss on ...
read full review
Comment on agent fees
High fees. High exit fees.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We rented two properties through CHK and couldn't have had ......”

Share on :
Feb 07,2017
Minithumbup
By: 'AP'
Feb 07,2017
1 people found
this helpful
We rented two properties through CHK and couldn't have had better service. They were on hand whenever we had a problem and their maintainence team are fantastic. Really friendly office and they are genuinely on your side. It's hard as a tenant to find an ...
read full review
Comment on agent fees
Agents fees are fair and we got all of our deposit back after having a clean done and the inventory clerk checking the property.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“These are muppets!This agency (I wished I sussed them ......”

Share on :
Dec 20,2016
Minithumbdown
By: 'Malinka'
Dec 20,2016
12 people found
this helpful
These are muppets! This agency (I wished I sussed them out previous to my tenancy) are so unprofessional. 1 - After 3 times we sent the contract back and forward the day they called us in to sign the points were not amended. Such a massive time ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: CHK Mountford
Dec 20, 2016
View all comments (1)
In response to the above complaint, we would like to apologise that you are not happy with the service you have received from CHK Mountford. With regard to the error on the lease, as mentioned at the time, we would like to apologise for this oversight as I am sure you can appreciate occassionally it is a case of human error and mistakes can unfortunately occur. However, as soon as this was brought to our attention the error was corrected immediately. We were advised by the inventory clerk ...

“CHK Mountford have looked after my properties for as long ......”

Share on :
Dec 20,2016
Minithumbup
By: 'DM'
Dec 20,2016
0 people found
this helpful
CHK Mountford have looked after my properties for as long as i have had them. The Lettings team have sourced me good quality tenants who are fully referenced, pay rent on time and look after my properties. Whenever a maintenance problem does arise, the Property ...
read full review
Comment on agent fees
As any Landlord does, i shopped around and CHKM charge the same as everyone else!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“As a tenant - avoid this agent wherever possible! We ......”

Share on :
Dec 09,2016
Minithumbdown
By: 'MD'
Dec 09,2016
9 people found
this helpful
As a tenant - avoid this agent wherever possible! We are professional people and respectful tenants but found ourselves treated with minimal respect and courtesy by this agency. We also had to wait almost 5 months for the return of our deposit and even had to ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: CHK Mountford
Dec 13, 2016
View all comments (1)
We are all very disappointed, here at CHK Mountford, to read this review. CHK Mountford hold deposits as stakeholder under the rules laid down by ARLA and TDS. These rules do mean that we are unable to release any of the deposit without written consent from both the Tenant and the Landlord in order to protect both parties. When, as in this case, a number of damage issues have been raised by the independent inventory clerk at the check out, these matters have to be looked into, or atten ...

“A review of CHK Mountford Letting Agents in Surbiton.Letting ......”

Share on :
Mar 16,2015
Minithumbdown
By: 'Jon'
Mar 16,2015
13 people found
this helpful
A review of CHK Mountford Letting Agents in Surbiton. Letting agents are scum and should be more tightly regulated by the government, particularly in respect of exorbitant admin fees and check in/out inventory costs. I was renting a 1 bedroom, unfurnished property without carpets. When ...
read full review
Comment on agent fees
Disgraceful amount charged for an inventory - ‚£200+ for a one bedroom unfurnished flat.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: CHKM
Mar 24, 2015
View all comments (1)
As with any bad review of our Company – fortunately a rare occurrence, we immediately looked into the matter to establish the cause of such disagreement. In this case, it seems that you have an issue with an Inventory Clerk's costs rather than ‘lettings agents' in particular. It's reassuring to know for CHKM and all other letting agents that you took your viewpoint to an independent arbitrator – Tenancy Dispute Service, as they gave you their view, which was that the cost ...

“CHK Mountford are by far the worst estate agents i ......”

Share on :
Mar 05,2014
Minithumbdown
By: 'UK'
Mar 05,2014
11 people found
this helpful
CHK Mountford are by far the worst estate agents i have ever used. Ive lived in over 8 rented houses now, 2 of which from CHK Mountford. Both times i have been conned out of my deposit (no a single charge on any of the other six ...
read full review
What agent could do to change your mind?
The agency have scammed myself twice now, i am already in the process of making a legal case against them on this matter.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: CHKM
Mar 17, 2014
View all comments (1)
“We are all very disappointed here at CHKM to read this review. We just want to point out that the figures quoted here are still under negotiation with you and as yet, both parties – Landlord and Tenant, are still to agree the costs which we may add, were highlighted by a professional third party inventory clerk, not CHKM. As a responsible Agent, we always ensure an inventory clerk is used for check-in and checkout so that there is clarity for Landlords and Tenants on any dam ...

“Be warned. Mountford's inventory form borders on the ridiculous and ......”

Share on :
Oct 23,2013
Minithumbdown
By: 'MJ'
Oct 23,2013
12 people found
this helpful
Be warned. Mountford's inventory form borders on the ridiculous and tenants are not afforded the opportunity to sign it until they have already moved in, by which point no-one will move out. We lost a quarter of our deposit on check out despite hiring a ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have renrted my apartment through CHK Mountford for the ......”

Share on :
Apr 26,2013
Minithumbup
By: 'Samantha'
Apr 26,2013
2 people found
this helpful
I have renrted my apartment through CHK Mountford for the last 6 years. in that time there have only been a maximum of 2 weeks void between the three tenancies. I have found them to be extremly proffesional and helpful throughout my dealings and have recommended them ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Mountford are the biggest sharks of the high street. They ......”

Share on :
Apr 15,2011
Minithumbdown
By: 'Surbiton'
Apr 15,2011
12 people found
this helpful
Mountford are the biggest sharks of the high street. They will bleed you dry of your money, come up with all sorts of stories. The staff are unfriendly & completely brain washed. Their works contractors have to give a percentage of cash to Mountford management for ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Yes I agree - I rented from Mountfords years ago ......”

Share on :
Aug 01,2009
Minithumbdown
By: 'daisyduke'
Aug 01,2009
10 people found
this helpful
Yes I agree - I rented from Mountfords years ago and from the moment you sign to the moment you leave they will extract as much money from you as humanly possible. There fees are very high as are there yearly contract renewals. They do ...
read full review
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: CHK Mountford
Jul 25, 2012
View all comments (2)
CHK Mountford are very upset at the claims made by people on this page and invite them to speak to us directly should they in any way feel disatisfied with any part of our service. Our fees are below the 'Surbiton' average and our staff fully trained ARLA members with numerous letters of personal thanks from both tenants and landlords for our services and beyond. We are members of the TDS and therefore should any tenant query any deposit return they can utilise the system inplace and take matt ...

“Mountford will rip you off from the holding deposit to ......”

Share on :
Oct 29,2007
Minithumbdown
By: 'JHB'
Oct 29,2007
10 people found
this helpful
Mountford will rip you off from the holding deposit to the check-out inventory - you'll be lucky to see any of your deposit back!!!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by CHK Mountford, Surbiton KT6 6HG



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn