100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
54% lettings fee satisfaction
Mar 04,2019
Mar 04,2019
9
people found
this helpful
this helpful
When It became increasingly difficult to contact SW19, emails were seldom returned, members of staff mysteriously 'unavailable' when we called, out of frustration we decided to terminate the contract, giving an explanation and due notice. SW19 agreed, but suggested to our shock, a course of action that was a breach of the contract.
Initially we weren't aware of this, but soon realised that both sides have to give an 8 weeks notice in order to terminate. Which we were happy to do, however SW19, decided to breach several clauses, sending a series of angry and disturbing emails attempting to force us to do the same.
2) They decided to stop all 'work' on our account.
This was further exacerbated when we asked for details of their Property Redress Scheme. We quickly received an angry email from L*** (Company Director) stating he had instructed his staff with 'immediate effect', to stop all work on our account.
Below are more issues encountered with SW19
a) Tenants Information
We found out the contact details of the tenants on the tenancy agreement supplied by SW19 were fake, most of the email addresses and numbers listed in the contract didn't work. SW19 claim they do stringent background checks? But had never informed us of any changes to the tenants, their details or tenancy agreement. When we requested the correct / updated contact details of the people living in our property, they refused to provide it.
So we finally get a hold of the tenant, only to discover they also had issues with SW19. At one point they were given the wrong key code and left stranded outside. Emergency emails were seldom responded to in time, often they had to wait weeks for a response.
b) Rental Deductions
Quite by accident, we discovered a significant sum of money had been taken from the rental received without our prior knowledge. SW19 'claimed' It was for works that had been carried out. However, we'd already paid for these (as confirmed by emails to SW19 at the time). It took us having to provide bank statements dating almost 2 years back before they returned the funds.
c) Collecting Management Fees
They collected their Management Fees in January, but refused to provide any Management services.
d) Condesending Emails
We attempted to schedule a date and time for a site visit, and was informed by Sw19's 'AA', 'via email', that she wasn't prepared to wait around all day for us.
The other emails received, 'really' have to be seen to be believed.
We received mocking emails sent by the Directors. In these we're referred to as 'Stupid / Unintelligent', and mocked for filling a police report when SW19 refused us access to the tenants details.
e) Debts:
It would also appear SW19 did not inform the tenants that they had to pay their Heating & Hot Water Bills, despite directions from us (almost 2 years ago), stating this was the tenants responsibility. The tenants then went without paying this bill for almost 2 years. Once we found out, investigated and supplied an accurate (bill) breakdown, SW19 refused to send this bill to them.
Their reasons;
a) They claimed they weren't aware of the bill. (This is false, as we'd informed them of It almost 20 months ago).
b) They claimed the HHW was part of the communal system. (Again this is false, It isn't and has never been). If they had bothered to call the block management company, they would have found out that every apartment is responsible for theirs. It was clear nobody at SW19 checked these facts.
c) AA then stopped responding to our emails when we tried to investigate further.
d) Another Director, despite being copied in on most emails, stated she didn't know anything about the situation.
f) Missing Documents
We're still waiting on some paperwork they promised to send.
All statements made here can be corroborated / proven by email correspondence sent / received from SW19. If interested feel free to reach out for more detailed information.
Initially we weren't aware of this, but soon realised that both sides have to give an 8 weeks notice in order to terminate. Which we were happy to do, however SW19, decided to breach several clauses, sending a series of angry and disturbing emails attempting to force us to do the same.
2) They decided to stop all 'work' on our account.
This was further exacerbated when we asked for details of their Property Redress Scheme. We quickly received an angry email from L*** (Company Director) stating he had instructed his staff with 'immediate effect', to stop all work on our account.
Below are more issues encountered with SW19
a) Tenants Information
We found out the contact details of the tenants on the tenancy agreement supplied by SW19 were fake, most of the email addresses and numbers listed in the contract didn't work. SW19 claim they do stringent background checks? But had never informed us of any changes to the tenants, their details or tenancy agreement. When we requested the correct / updated contact details of the people living in our property, they refused to provide it.
So we finally get a hold of the tenant, only to discover they also had issues with SW19. At one point they were given the wrong key code and left stranded outside. Emergency emails were seldom responded to in time, often they had to wait weeks for a response.
b) Rental Deductions
Quite by accident, we discovered a significant sum of money had been taken from the rental received without our prior knowledge. SW19 'claimed' It was for works that had been carried out. However, we'd already paid for these (as confirmed by emails to SW19 at the time). It took us having to provide bank statements dating almost 2 years back before they returned the funds.
c) Collecting Management Fees
They collected their Management Fees in January, but refused to provide any Management services.
d) Condesending Emails
We attempted to schedule a date and time for a site visit, and was informed by Sw19's 'AA', 'via email', that she wasn't prepared to wait around all day for us.
The other emails received, 'really' have to be seen to be believed.
We received mocking emails sent by the Directors. In these we're referred to as 'Stupid / Unintelligent', and mocked for filling a police report when SW19 refused us access to the tenants details.
e) Debts:
It would also appear SW19 did not inform the tenants that they had to pay their Heating & Hot Water Bills, despite directions from us (almost 2 years ago), stating this was the tenants responsibility. The tenants then went without paying this bill for almost 2 years. Once we found out, investigated and supplied an accurate (bill) breakdown, SW19 refused to send this bill to them.
Their reasons;
a) They claimed they weren't aware of the bill. (This is false, as we'd informed them of It almost 20 months ago).
b) They claimed the HHW was part of the communal system. (Again this is false, It isn't and has never been). If they had bothered to call the block management company, they would have found out that every apartment is responsible for theirs. It was clear nobody at SW19 checked these facts.
c) AA then stopped responding to our emails when we tried to investigate further.
d) Another Director, despite being copied in on most emails, stated she didn't know anything about the situation.
f) Missing Documents
We're still waiting on some paperwork they promised to send.
All statements made here can be corroborated / proven by email correspondence sent / received from SW19. If interested feel free to reach out for more detailed information.
Comment on agent fees
11% Management Fees is too high for the poor level of service received.
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Latest Reviews
27th Mar 2024
reviewed by 'David'
30th Jun 2023
reviewed by 'S&J'
10th Jun 2021
reviewed by 'Chris'
13th Nov 2020
reviewed by 'Tina'
12th Nov 2019
reviewed by 'Alex'
Opening Hours
Address
SW19 Estate Agents
119 Merton Road
South Wimbledon,London
Greater London
SW19 1EH
020 8544 2828
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £300,000 | £450,000 |
| Lettings | 0% | 54% | £584 | £2,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 5 | 7 | 7 | 9 | 2 | 6 | 0 | 2 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 27,2024
Mar 27,2024
0
people found
this helpful
this helpful
We've been with SW19 agents for property management of our flat for a year now and have nothing but positive things to say. They pay on time, there are no hidden charges, they respond in a timely manner to enquiries from us and the tenants.
...
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Jun 30,2023
Jun 30,2023
0
people found
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this helpful
Excellent service from the entire team at SW19. They worked tirelessly to get my partner and me over the line with our house purchase. Can't recommend enough....
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Jun 10,2021
Jun 10,2021
6
people found
this helpful
this helpful
We've had a terrible experience as tenants in their property. The property management team are rude, do not respond to emails and continually get things wrong. The main director, Luke, thinks that they are above and beyond reproach when in fact he is part of ...
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Nov 13,2020
Nov 13,2020
1
people found
this helpful
this helpful
Called this morning regarding a 2 bed flat for my partner and I and was told it was only for one person and then they just hang up the phone on me without any explanation. Very rude....
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Nov 12,2019
Nov 12,2019
5
people found
this helpful
this helpful
Landlords and Tenants beware! This company has a terrible reputation for a reason! Post it was reviews are clearly written by the company. They are notorious for being terrible we only found this out once it was too late. They do nothing to help landlords ...
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Aug 20,2019
Aug 20,2019
0
people found
this helpful
this helpful
The best estate agents in the Wimbledon area. Excellent communication throughout the whole experience of obtaining the property to referencing.
We had had some pretty bad experiences with other estate agents in the area, but one Saturday morning were shown two lovely properties by Andrew ...
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Mar 04,2019
Mar 04,2019
9
people found
this helpful
this helpful
When It became increasingly difficult to contact SW19, emails were seldom returned, members of staff mysteriously 'unavailable' when we called, out of frustration we decided to terminate the contract, giving an explanation and due notice. SW19 agreed, but suggested to our shock, a course of ...
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Comment on agent fees
11% Management Fees is too high for the poor level of service received.
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Jul 27,2018
Jul 27,2018
7
people found
this helpful
this helpful
First of all, none of the employees knows what's going on about anything. They are as useless as clueless.
The rudest of all, shockingly, is the South Wimbledon manager
Luke Bennett, that in my opinion should be sacked immediately as he swear at me. Unacceptable ...
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Comment on agent fees
TERRIBLE - THEY LIE AND KEEP YOU MONEY.
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Sep 19, 2018
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(1)
Thank you for your comment. When a prospective tenant tries to fraudulently acquire a house to sub let out to others, they become quite annoyed when found out. Any intelligent person reading your comment will appreciate two sides to a story. ...
Jul 27,2018
Jul 27,2018
7
people found
this helpful
this helpful
Luke Bennett is unprofessional, rude, arrogant and incapable of being in charge of anything.
Hard to believe that Luke Bennett could be a director. Shocking!
I have never heard of this company before, so now I know why.
Pathetic communicational skills and non-existent customer service.
...
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Comment on agent fees
Terrible
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Dec 08,2017
Dec 08,2017
5
people found
this helpful
this helpful
Absolutely waste of time very unprofessional, after even accepting the demanding price to rent a house this agent was still wants to increase the price more then what they advertised on right move!please avoid them if you want to save your time...
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Comment on agent fees
Very bad
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Aug 27,2015
Aug 27,2015
0
people found
this helpful
this helpful
Me and my girlfriend recently moved to Wimbledon and dealt with Andy. He has been extremely helpful and always there for any enquiries or questions we may have. We always get a quick response and always with a professional and happy manner. Would recommend for ...
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Jul 15,2015
Jul 15,2015
0
people found
this helpful
this helpful
I have recently sold my property through SW19 Estate Agents, and i could not be more pleased with the service that i received. I specifically dealt with Ryan, Samuel and Hayley and found them all to be professional, knowledgeable and approachable. It was good to ...
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May 04,2015
May 04,2015
1
people found
this helpful
this helpful
As discussed on the phone, I just wanted to send a quick email to yourself and Genta to say thank you for all your hard work with our new home. The last agency we used messed us around a lot and were never very helpful, ...
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Apr 21,2015
Apr 21,2015
0
people found
this helpful
this helpful
I simply cannot thank the team at SW19 enough for making the purchase of my first house a dream!
I had started the process with Lauristons, but their poor smarmy attitude lead me to SW19.
Luke Bennett handled any worries I had and was on ...
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Comment on agent fees
All fees were well deserved. I cannot rate them highly enough. A TRULY personable experience with a great team.
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Mar 13,2015
Mar 13,2015
0
people found
this helpful
this helpful
I am very happy with the service that Genta provided us with for attaining our new property. She helped us make a typically stressful time run smoothly. She was more than happy to answer any questions i had. We are extremely pleased with the property ...
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Mar 13,2015
Mar 13,2015
0
people found
this helpful
this helpful
we are now tenants of a property which we rented through SW19 estate agents. We are very greatful to have met Genta as this being the first time we are renting somewhere in the UK it was a stressful time, but Genta has helpful and ...
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Feb 16,2015
Feb 16,2015
0
people found
this helpful
this helpful
From start to finish, SW19 were brilliant! My wife and I were selling the first property we bought together and I was keen to use an agency that appreciated the uniqueness of the flat and its qualities, and would get us a fair market price. ...
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Dec 01,2014
Dec 01,2014
10
people found
this helpful
this helpful
The agent is incompetent, they do not respond to emails, just take your money and disappear. Neither are they worthy as letting agents, I had to chase them for what seemed like forever and a day to be issued with my tenancy agreement,
Inventory on ...
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Comment on agent fees
Given the level of service is rock bottom, I don't think they should be charging a fee at all.
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Dec 01,2014
Dec 01,2014
8
people found
this helpful
this helpful
It hasn't been long since we've been dealing with them but has had terrible experiences with them. They not only have an incompetent team but the whole company is poorly managed - it's like the company is being run by circus clowns - on second ...
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What agent could do to change your mind?
They lie. They don't respond to emails or messages. They are extremely incompetent.Attached Filesnbsp;
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Dec 13, 2014
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(1)
SW19 took over the management of this property with effect from 1st December 2014. I feel the writer of this review is very misleading to readers as we not responsible for the property prior to this date, and in my opinion it is clear her frustrations and points are as a result of the previous management company for which we cannot be held responsible for. Since taking on the management of this property my Property Manager has visited the property and addressed all outstanding issues to which m ...
Feb 14,2014
Feb 14,2014
10
people found
this helpful
this helpful
Appalling agent, rude, incompetent and should be avoided at all costs!!! Initially keen to get the deal done, form a vendors point of view terrible as all viewings were put on hold whilst my offer was accepted, in excess of 20 viewings cancelled, good for me ...
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What agent could do to change your mind?
Nothing - there is nothing even wild horses could do to make me go back to them!!Attached Filesnbsp;
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Mar 06, 2014
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The Ombudsman and the OFT are looking into this, as you know, not only have you have responded to them, you have been cc'd in on correspondence!!!! The case comes before them for review in April and i will happily publish the findings on here for you. Perhaps with so many complaints you cannot recall them individually, I quite agree the numbers of viewings and offers is information that should only be communicated to vendors, hence my surprise at it being communicated to myself!! I was most sur ...
Dec 20,2013
Dec 20,2013
2
people found
this helpful
this helpful
Letting Agencies have a notoriously bad reputation but SW19 really are a breath of fresh air. They are completely honest, open and so helpful. Even though I ended up renting a property through another agency (the worst I have ever dealt - Lauristons), Luke is ...
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Nov 25,2013
Nov 25,2013
1
people found
this helpful
this helpful
I should like to commend everyone I dealt with at SW 19 Estate Agents for their professionalism in handling the sale of my property, and Hayley Higgs of the sales prgression team in particular. The issues involved were not always straightforward and she discharged her responsibilities ...
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Nov 22,2013
Nov 22,2013
0
people found
this helpful
this helpful
I used SW19 to sell my property and I cannot thank them enough for the outstanding service that has been provided. Hayley is the Sales Progresser and she has been fantastic all the way during quite a stressful time. She was informative and meticulous in ...
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Nov 07,2013
Nov 07,2013
0
people found
this helpful
this helpful
I would recommend using SW19.com without hesitation.
I sold & purchased a house via them and found the team I worked with informative, professional, honest and reliable.
At the point of completion my sellers had not moved out. I spoke with SW19.com and asked ...
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Aug 11,2013
Aug 11,2013
0
people found
this helpful
this helpful
I chose SW19 Estate Agents because they were recommended to us by a friend. They attended the property the next day after calling them to look at it. They advised how I could get the upper most monthly rental on the flat by doing minor ...
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Jun 14,2013
Jun 14,2013
1
people found
this helpful
this helpful
Luke Bennett was very helpful, professional and pleasant to deal with. This is the fourth time I have let my property through SW19 and on this occasion it took only one viewing. I am very pleased with the services provided and I would happily recommend ...
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May 23,2013
May 23,2013
9
people found
this helpful
this helpful
Absolutely OUTSTANDING service from SW19 - can't recommend them highly enough. Have used them for my property for about 4 years on a full let and management basis. Brilliant. They find tenants quickly. Any issues with tenants are professionally and confidently sorted out without hassle to ...
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Apr 28,2013
Apr 28,2013
0
people found
this helpful
this helpful
I just bought a flat from sw19 estate agents and I am very satisfied with the service provided by both Ryan, who showed us the property initially, and Hayley. They were very helpful and always acted in a professional manner. My calls and emails were ...
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Apr 26,2013
Apr 26,2013
0
people found
this helpful
this helpful
Thoroughly professional, efficient and polite.
SW19 provided good advice and did what they said they would do. Once our sale was agreed the after sales team were a great help in contacting the various solicitors and other agents to make sure everything went smoothly. Would ...
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Apr 10,2013
Apr 10,2013
0
people found
this helpful
this helpful
Some initial communication problems at the very beginning, however the staff have gone the extra mile to rectify this. All the staff were extremely pleasant, helpful and gave good customer service,especially Hayley, David and Luke. I would most definately recommend to friends....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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