75% sales valuation accuracy
75% sales fee satisfaction
100% lettings valuation accuracy
60% lettings fee satisfaction
Mar 02,2019
Mar 02,2019
6
people found
this helpful
this helpful
My elderly parents found their dream house. They put their bungalow up for sale with Miles and Barr, Herne Bay. They was pressured into signing the contract for the sale on the first visit, with the promise that they had potential buyers lined up already. The valuation consultant told them that he had helped get a reduced rate for marketing the property. This rate was over 2.2%. I consulted other agents within the local area who was shocked at how much they were charging. The valuations consultant returned the following day after I had showed my parents other agents fees. He agreed to lower the fee, however i later found out that no new contract had been drawn up and signed.
The property that my parents were buying was also marketed with Miles and Barr. They continually lied to them after the other property was sold to keep the sale of their current property.
During the sale process my parents invested heavily on their current property to make this more appealing to potential buyers. They had a limited amount of time to sell due to Miles and Barr not taking the property they was buying off of the market. Miles and Barr lied to them once the property they was buying had been sold and told them it was still on the market to ensure they keep their house on the market.
My brother contacted his local branch as he also felt my parents were being taken advantage of. This branch contacted the Herne Bay office to request they explain the situation to him. This came to no avail and no contact was made.
Miles and Barr did however manage to sell their current property at a considerably lower amount than was originally proposed, with the sale going through at the time of writing.
My parents just wanted an easy life, they do not like complaining, but i would like like to warn others who may potentially be in this position in the future.
I can only compare this company to a door to door salesman praying on the elderly.
The property that my parents were buying was also marketed with Miles and Barr. They continually lied to them after the other property was sold to keep the sale of their current property.
During the sale process my parents invested heavily on their current property to make this more appealing to potential buyers. They had a limited amount of time to sell due to Miles and Barr not taking the property they was buying off of the market. Miles and Barr lied to them once the property they was buying had been sold and told them it was still on the market to ensure they keep their house on the market.
My brother contacted his local branch as he also felt my parents were being taken advantage of. This branch contacted the Herne Bay office to request they explain the situation to him. This came to no avail and no contact was made.
Miles and Barr did however manage to sell their current property at a considerably lower amount than was originally proposed, with the sale going through at the time of writing.
My parents just wanted an easy life, they do not like complaining, but i would like like to warn others who may potentially be in this position in the future.
I can only compare this company to a door to door salesman praying on the elderly.
Comment on agent fees
The agents fees were very over priced considering they did not even turn up for the appointments and my parents had to show the potential buyers around the property. On the occasions that they did turn up they stood there in silence whilst my parents showed the potential buyer around the house.
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Latest Reviews
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reviewed by 'Ricky'
5th Jan 2019
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Opening Hours
Address
Miles & Barr
136 High Street
Herne Bay
Kent
CT6 5JY
01227 740840
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 75% | £232,000 | £318,000 |
| Lettings | 100% | 60% | £350 | £1,575 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 4 | 2 | 2 | 1 | 0 | 0 | 1 |
Areas covered
- CT6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 19,2023
Jan 19,2023
0
people found
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Would not recommend miles and barr, absolutely useless, no communication, they can't be bothered, don't get back to you and some of the staff don't know anything about the property when they turn up to show a buyer around. Would totally avoid them nmat all ...
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May 01,2022
May 01,2022
0
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Push and unprofessional. Would not recommend. Told them I wasn't interested and was followed up with constantly and consistently regardless...
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Mar 15,2021
Mar 15,2021
0
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Extremely friendly staff who listened to detail of our visage for our first home. Nothing was too much trouble. Contacted regularly throughout the pandemic or any of our concerns. Would highly recommend the herne bay branch...
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Mar 29,2019
Mar 29,2019
0
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Herne bay has been excellent in helping us sell my sisters house. The Manager Paul and the team were helpful and respectful. I I would also like to thank Denise, the sales progressor, who kept us informed & advised us through a difficult time (the Solicitor ...
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Comment on agent fees
Average
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Mar 02,2019
Mar 02,2019
6
people found
this helpful
this helpful
My elderly parents found their dream house. They put their bungalow up for sale with Miles and Barr, Herne Bay. They was pressured into signing the contract for the sale on the first visit, with the promise that they had potential buyers lined up already. ...
read full review
read full review
Comment on agent fees
The agents fees were very over priced considering they did not even turn up for the appointments and my parents had to show the potential buyers around the property. On the occasions that they did turn up they stood there in silence whilst my parents showed the potential buyer around the house.
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Jan 05,2019
Jan 05,2019
0
people found
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I used them when I first moved down here and bought my flat through them. Unfortunately due to the recession and lack of work a year later had to sell flat an find somewhere to rent. They were so helpful with the selling of my ...
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Aug 17,2017
Aug 17,2017
6
people found
this helpful
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Quick to take your money. Inventory clerk extremely rude and disgusting. Try to charge you for things that don't need doing. Put you in dirty houses and then expect it left in tip top condition and then won't pick up the phone to you. Cowards! ...
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Comment on agent fees
Bad
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Sep 05, 2017
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(1)
Since writing this review I received an apology from the inventory clerk plus a personal email from the Director to follow this up. I was pleased with the final outcome at home it turned out and was grateful they went through the effort to rectify things. Well done Miles and Barr for turning things around. ...
Jan 12,2015
Jan 12,2015
6
people found
this helpful
this helpful
-All patronising agents, sarcastic manner and answered phone mid conversation to boyfriend during viewing.
-They answer phones and any queries in robot-like manner, do not actually listen. It is clear they do not have tenants interests only the landlords interests who they are making money ...
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What agent could do to change your mind?
Staff need some serious training in how to deal with publicAttached Filesnbsp;
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Aug 02,2014
Aug 02,2014
3
people found
this helpful
this helpful
I moved into the property on March 4, 2014. There was a lingering dog odor that permeated the apartment- I had not noticed it during the one viewing that I had of the place. The offending odor was coming from the carpet in the reception room. The ...
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What agent could do to change your mind?
The agent could have made sure that the property was habitable and fit for a tenants enjoyment of the property. Th agent could have portrayed a more assertive, take charge, no-nonsense attitude in getting requested repairs accomplished, thus enhancing good business relations, ethical practices and professional standards and trust.Attached Filesnbsp;
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Jul 22,2014
Jul 22,2014
2
people found
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Having suffered at the hands of these cowboys I would strongly urge any prospective tenants to not have a thing to do with Miles and Barr. There are other, far far better letting agents in Whitsable, Herne Bay and Canterbury.
Lethargic
Yarn spinning
Incompetent
Nasty
...
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What agent could do to change your mind?
Stopped lyingAttached Filesnbsp;
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Jan 25,2012
Jan 25,2012
4
people found
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I live in a conversion of a 1726 listed building that today is 6 apartments 5 accessed from one road and mine on another, they consistently advertised the property showing my front door and gave the impression that my apartment was for sale, i even had agents tried ...
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What agent could do to change your mind?
The used my front door and grand entrance to sell apartments accessed on a different road if they sold mine would they use the church as a description ? Property Misdescriptions Act 1991 i am sure they breach it oftenAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3:40 PM 13/11/2017 by Lewis
