The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
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4.9/5, 629 Reviews
98% Recommended
100% sales valuation accuracy
97% sales fee satisfaction
Simon
Maddy
By : 'Mick Waters'
Services : Sales(As a Vendor)
Sold price : £455000
Would you recommend ? : Yes
Postcode : b91
Got us through a difficult sale due to time wasters and difficult people in the chain. We always had plenty of views and eventually sold after 3 attempts.
Fairly reasonable as they had a lot of work with our sale
Simon Burt The Estate Agent
Malvern House, New Road, Solihull, West Midlands
B91 3DL
0121 705 4040
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sale | 100.00% | 97.00% | £39,000 | £35,500,066 |
Complaints Procedure Simon Burt The Estate Agent prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below. Information for Customers Simon Burt The Estate Agent is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level. Stage One – Verbal Complaint All complaints should, in the first instance, be directed to Simon Burt. He will endeavour to resolve your complaint immediately, and no later than five working days of the first notification. Stage Two – Written Complaint If you remain dissatisfied, you may then further your complaint in writing. You must write to Simon Burt within one month of receiving the original response. He will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days. Stage Three - The Property Ombudsman After you have received a written response from Simon Burt, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online athttp://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
Last updated at 6/22/2020, 5:28:41 AM by allAgents
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
---|---|---|---|---|---|---|---|---|---|
6 | 0 | 0 | 0 | 404 | 5 | 200 | 6 | 7 | 1 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Simon
Maddy
By : 'Mr'
Branch : Solihull ,Malvern House, New Road
Services : Sales( As a Buyer )
Sold price : £800000
Would you recommend ? : Yes
Postcode : B91
We recently had the pleasure of working with Simon Burt Estate Agent's during our home buying journey, and we can't praise their services enough. From the very beginning, Simon and his team demonstrated exceptional professionalism, deep knowledge of the market, and a genuine commitment ... Read Full Review
Simon
By : 'Ian'
Branch : Solihull ,Malvern House, New Road
Services : Sales( As a Vendor )
Sold price : £600000
Would you recommend ? : Yes
Postcode : B90
Would highly recommend Simon and the team. They were by far the most personable agents that came to visit and his plan marketing our property turned out exactly as proposed. The team genuinely want to do the best clients, and we always felt they worked with honesty and integrity. Our sale did ... Read Full Review
Simon
charlotte
By : 'Rosie'
Branch : Solihull ,Malvern House, New Road
Services : Sales( As a Buyer )
Sold price : £135000
Would you recommend ? : Yes
Postcode : B91
Reviews All team147 marketing16 chain15 valuation15 +6 Sort by Most relevant Newest Highest Lowest Rosie Hodson 2 reviews·4 photos I'm really pleased with the service throughout, Simon has been amazing from the day I first viewed my home. He has been in contact any time I had a query and even ... Read Full Review
Simon
Ellie Cleal, Maddie Hancock, C
By : 'Amanda'
Branch : Solihull ,Malvern House, New Road
Services : Sales( As a Vendor )
Sold price : £160000
Would you recommend ? : Yes
Postcode : B92
We were really pleased with the service that we received from Simon and all of his team. The sales progression team were helpful and proactive throughout the process. At the negotiation stage when there were a number of buyers interested, we were delighted with the way this was handled and the ... Read Full Review
Fixed fee - great value
Ellie
Simon
By : 'Rose'
Branch : Solihull ,Malvern House, New Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : B91
Excellent supportive service as nothing was too much. Particular thanks to Simon and Ellie. Ellie was brilliant and effectively supported with booking additional visits spitting me at ease. Simon was very knowledgeable and has a very hands on approach which I found really ... Read Full Review
By : 'John'
Branch : Solihull ,Malvern House, New Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B92
Excellent customer service throughout from start to finish. Moving house is stressful but all the staff at Simon Burt Homes are always on hand to provide advice and are very quick to answer queries. Their opening and contactable times are longer than most other agents, so to get answers and replies ... Read Full Review
By : 'CRAIG'
Branch : Solihull ,Malvern House, New Road
Services : Sales( As a Vendor )
Sold price : £478000
Would you recommend ? : Yes
Postcode : B92
Superb service, everyone was so helpful. The background team work seamlessly to ensure you are confident that everything is been done to get your house sold. Once its sold they are on your side to progress the sale efficiently. I have sold 2 houses with them and would use anyone ... Read Full Review
By : 'Paul'
Branch : Solihull ,Malvern House, New Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B90
I felt that SB knew the market well and this was evidenced by an almost immediate sale at 7.7% above the minimum price. SB's follow-up sales progression was also appreciated, chasing down the status with third parties and demonstrating a continued ... Read Full Review
charlotte
Ellie
By : 'Roohi'
Branch : Solihull ,Malvern House, New Road
Services : Sales( As a Vendor )
Sold price : £587500
Would you recommend ? : Yes
Postcode : B91
Simon was extremely easy to talk to. Understood my issues regarding the sale of my late fathers property and gave sound advice. The communication after placing the property for sale with Simon was excellent. I got regular updates and calls to discuss offers/viewings. I would definitely recommend ... Read Full Review
Ellie
charlotte
By : 'Bill'
Branch : Solihull ,Malvern House, New Road
Services : Sales( As a Buyer )
Sold price : £585000
Would you recommend ? : Yes
Postcode : B91
Simon and his team were absolutely brilliant from start to finish of the buying process, we were able to view the property numerous times and Simon would always be there on time to let us measure and access various things within the property and to answer any questions, his office staff were always ... Read Full Review
charlotte
Simon
By : 'Name'
Branch : Solihull ,Malvern House, New Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B91
A really personal service with excellent communication. They achieved a succesful sale for us and you could tell they worked hard on our behalf. The teams experience and integrity shine ... Read Full Review
Simon
Maddy
By : 'phil'
Branch : Solihull ,Malvern House, New Road
Services : Sales( As a Vendor )
Sold price : £600000
Would you recommend ? : No
Postcode : b91
though a small operator in the solihull area, I found SB to be very proactive and in tune with the local market. I especially liked the fact that Simon himself would accompany buyers on every visit so that he could provide good feedback on the level of interest. He also stuck with it through a ... Read Full Review
By : 'Richard'
Branch : Solihull ,Malvern House, New Road
Services : Sales( As a Buyer )
Sold price : £600000
Would you recommend ? : Yes
Postcode : B91
Pleasant and helpful throughout the purchase experience. Kept in touch with progress ... Read Full Review
Simon
By : 'Emma'
Branch : Solihull ,Malvern House, New Road
Services : Sales( As a Vendor )
Sold price : £407000
Would you recommend ? : Yes
Postcode : B92
Fantastic customer service from start to finish. Would highly ... Read Full Review
Simon
By : 'Matt'
Branch : Solihull ,Malvern House, New Road
Services : Sales( As a Buyer )
Sold price : £265000
Would you recommend ? : Yes
Postcode : B92
I can’t thank you all enough!!! Simon and the whole team were absolutely fantastic the whole way through my first house purchase, there was always time for a call and quick responses to any questions just ... Read Full Review
Simon
Maddy
By : 'Luke'
Branch : Solihull ,Malvern House, New Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B92
Incredible service! Simon clearly knows the market and how to sell property. I had about a dozen of viewings arranged immediately after the listing went live with new enquiries coming in constantly which led to a bidding war resulting in me accepting an offer notably over the already good asking ... Read Full Review
Simon
Maddy
By : 'Paul'
Branch : Solihull ,Malvern House, New Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : B91
Great service from Simon Burt and his team. Highly recommend this superb local Estate agency. They answered all questions and kept me and my family informed every stage of the purchase. Simon went that extra mile to ensure we completed within the specified timeframe! Good knowledge of the ... Read Full Review
Simon
Maddy
By : 'John'
Branch : Solihull ,Malvern House, New Road
Services : Sales( As a Vendor )
Sold price : £720000
Would you recommend ? : Yes
Postcode : B91
I was recommended Simon by a previous client of his ,and boy a I glad he did Simon and his teams attention to detail is excellent also keeping us informed every step of the way even though he was under pressure from others involved. Great work Simon so glad we found ... Read Full Review
Simon
Maddy
By : 'Minnie'
Branch : Solihull ,Malvern House, New Road
Services : Sales( As a Vendor )
Sold price : £130000
Would you recommend ? : Yes
Postcode : B91
Dear Simon Burt Estate Agents and Team, I wanted to extend my sincere thanks to you and your team for all your outstanding support throughout the sale of my property. Your teams expertise and dedication made the process smooth and successful. I truly appreciate everyone hard work. Thank you all ... Read Full Review
Ellie
charlotte
By : 'Zahraa'
Branch : Solihull ,Malvern House, New Road
Services : Land & New Homes( )
Sold price : £700000
Would you recommend ? : Yes
Postcode : WS5
We would like to thank Simon and the team for the brilliant services they provided with our house purchase. They were efficient and very attentive to all our queries and led us through the process ... Read Full Review