Lewisham, London, SE13
4.7/5, 112 reviews
90% recommended
100% sales valuation accuracy
100% sales fee satisfaction
98% lettings valuation accuracy
94% lettings fee satisfaction

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“"Terrible" is the only word that can describe their service. ......”

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Sep 28,2012
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By: 'A'
Sep 28,2012
9 people found
this helpful
"Terrible" is the only word that can describe their service.

Based on my experience, their aim is basically to take as much money as possible from their customers. They have a ridiculously high charge on the referencing, administration, check in, and tenancy agreement fee that in total cost over £500. As inexperienced as I am and as I am very desperate in finding a new place to live, they know that they have more power and that I do not have any choice but to use their service.

Moreover, one of their sales agent was even cheeky enough to ask for the payment WITHOUT having sent a copy of the tenancy contract and the invoice beforehand! Also, they never told us that the fees excluded VAT. All in all...they are dishonest people and you should NEVER do business with them! If you have no other choices and have decided to use their services, you should take note of everything they say or do because they make tons of excuses and make lies after lies.
What agent could do to change your mind?
They should take the reviews and complaints into consideration. As I can see...they have yet done so, otherwise there wouldn't have been continuous complaints and poor reviews on their products and services.
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By: Countrywide Customer Care Team
Jan 20, 2015
Dear Customer,

It's really regrettable that you had a poor experience with this branch. It's clear that you did not feel they communicated upfront or clearly with you and that is not an approach to business which we endorse. At Mann Lettings in Lewisham we have made huge strides to improve the customer experience and the branch is run by a new manager, he views the customer experience as a priority. If you wish to share more about your experience we value your contribution as this helps us to improve. Thank you.

Countrywide Customer Care Team - 0208 650 9566

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Latest Reviews

View all Reviews 112
23rd Nov 2023
reviewed by 'Chanel L Whyte'
“Katie has been extremely helpful and supportive throughout the 10 years renting. She is professional friendly and trustworthy. She is quick ......”
5th Sep 2023
reviewed by 'Misha'
“Katie and Scott was very helpful and professional throughout the entire process. Always there when we needed advice /Guidance....”
3rd Sep 2021
reviewed by 'G.J.'
“I have received good service and the follow up of the professional and helpful staff members has been a good ......”
24th Aug 2021
reviewed by 'Erik'
“Really helpful and personalised service throughout the process of setting up my new tenancy. I felt like I knew at ......”
8th Jun 2021
reviewed by 'meng'
“Good service. The whole letting process went very smoothly. The communication is also very fast and responsive. Laura Gillespie is ......”
9th Apr 2021
reviewed by 'willowhousewheaty'
“Laura Gillespie was really clear about my enquiry and made letting my flat simple and smooth. She did everything correctly ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Mann
171 Lewisham High Street
London
Greater London
SE13 6AA
02084630025

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £305,000 £375,000
Lettings 98% 94% £500 £1,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
41 3 53 7 2 0 0 1 5 0
Areas covered
  • SE13
  • SE10
  • SE8
  • SE9
  • SE4
  • SE15
  • SE16
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Katie fantastic letting agent...”

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Nov 23,2023
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Katie
By: 'Chanel L Whyte'
Nov 23,2023
1 people found
this helpful
Katie has been extremely helpful and supportive throughout the 10 years renting. She is professional friendly and trustworthy. She is quick and efficient with dealing with any of my enquiries and great with communicating. She has been a great help Thank you Katie...
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“Katie and Scott was very helpful and professi......”

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Sep 05,2023
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Katie
By: 'Misha'
Sep 05,2023
0 people found
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Katie and Scott was very helpful and professional throughout the entire process. Always there when we needed advice /Guidance....
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“I have received good service and the follow u......”

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Sep 03,2021
Minithumbup
By: 'G.J.'
Sep 03,2021
0 people found
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I have received good service and the follow up of the professional and helpful staff members has been a good experience...
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“Really helpful and personalised service throu......”

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Aug 24,2021
Minithumbup
By: 'Erik'
Aug 24,2021
1 people found
this helpful
Really helpful and personalised service throughout the process of setting up my new tenancy. I felt like I knew at all times what was happening and what the next steps were and all my queries were attended to promptly. This was particularly appreciated given the ...
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“Good service. The whole letting process went ......”

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Jun 08,2021
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Laura
By: 'meng'
Jun 08,2021
0 people found
this helpful
Good service. The whole letting process went very smoothly. The communication is also very fast and responsive. Laura Gillespie is very professional and easy to work with....
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“Laura Gillespie was really clear about my enq......”

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Apr 09,2021
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Laura
By: 'willowhousewheaty'
Apr 09,2021
0 people found
this helpful
Laura Gillespie was really clear about my enquiry and made letting my flat simple and smooth. She did everything correctly and quickly....
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“Quick response, Scott Davies is very helpful ......”

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Feb 24,2021
Minithumbup
By: 'Ethan'
Feb 24,2021
0 people found
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Quick response, Scott Davies is very helpful guy, he can sort everything little things for you. Super fast letting along with professional handling. Highly recommended!...
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“My experience with Mann Lewishan was tremendo......”

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Nov 12,2020
Minithumbup
By: 'Vanildo'
Nov 12,2020
0 people found
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My experience with Mann Lewishan was tremendous satisfactory! Their service was excellent with readiness and response, my all process finished in matter of days. I will definitely give 5 star!...
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“Property was well marketed and we had a choic......”

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Sep 14,2020
Minithumbup
By: 'Patrick'
Sep 14,2020
0 people found
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Property was well marketed and we had a choice of tenants who were willing to pay the asked rental amount....
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“Excellent Agency! Very Professional and easy ......”

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Aug 06,2020
Minithumbup
By: 'Dr'
Aug 06,2020
0 people found
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Excellent Agency! Very Professional and easy to work with. I would recommend MANN LETTINGS! Especially Scott Davies, he makes sure that the customer are taken care off. Very satisfied with the services provided....
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“I had an excellent and interesting experience......”

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Jul 21,2020
Minithumbup
By: 'orovedonor'
Jul 21,2020
0 people found
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I had an excellent and interesting experience with Mann letting (Lewisham branch) excellent customer service and a warm, prompt services rendered....
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“Very professional and quickly sorted out the ......”

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Jul 06,2020
Minithumbup
By: 'Maria'
Jul 06,2020
0 people found
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Very professional and quickly sorted out the rent of my house - would refer them to anyone i know went above and beyond for me....
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“Exceeded Expectations During Unprecedented Times......”

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Jun 04,2020
Minithumbup
By: 'David'
Jun 04,2020
0 people found
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Mann and Co in Lewisham have been helping me over several years on the occasions that I needed some help with finding tenants. They have always secured good tenants and were quick to strike up a good working relationship. Scott and his team are proactive, ...
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“Excellent and professional service from by Sc......”

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Nov 04,2019
Minithumbup
By: 'Marius'
Nov 04,2019
0 people found
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Excellent and professional service from by Scott and the rest of the team! The entire process from finding tenants, doing the inventory and background checks as well as the check-in went smoothly...
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“Professional, helpful and thorough....”

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Sep 11,2019
Minithumbup
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Roberta
By: 'Andrew'
Sep 11,2019
0 people found
this helpful
Professional, helpful and thorough. As a first time Landlord I would highly recommend using Mann’s at Lewisham to manage your property. Letting the family home of 35 years was daunting but they made me feel comfortable in the choice I had made....
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“Would strongly recommend Mann Lettings' servi......”

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Jul 18,2019
Minithumbup
By: 'Kelly'
Jul 18,2019
0 people found
this helpful
Would strongly recommend Mann Lettings' services. I was looking to rent out my property for the first time and the whole process from my first interaction to my new tenants movings in went very smoothly. I appreciated the care that Scott and his team took ...
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“Excellent Service...”

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Jun 20,2019
Minithumbup
By: 'Anish'
Jun 20,2019
0 people found
this helpful
Always top service and am a returning landlord to use Mann Lewisham and in particular work with Scott and his staff....
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Comment on agent fees
Good value
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“Great service...”

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Jun 19,2019
Minithumbup
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Roberta
By: 'Lucy'
Jun 19,2019
0 people found
this helpful
Both Roberta and Scott gave great service throughout the process. They were professional and helpful in seeking a tenant for me....
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Comment on agent fees
Reasonable
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“Review of service...”

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Apr 01,2019
Minithumbup
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Roberta
By: 'Emma'
Apr 01,2019
0 people found
this helpful
Mann Lettings Lewisham have been very helpful and quick by helping me with my search and finding the perfect property for me! I would highly recommend them. Very professional and quick with enquiries too!...
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Comment on agent fees
Good
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“Wonderful...”

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Mar 20,2019
Minithumbup
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Roberta
By: 'Byron'
Mar 20,2019
0 people found
this helpful
From start to finish I have been highly impressed with the service provided. Highly professional and efficient, would highly recommend to anyone....
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Comment on agent fees
Good
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“Landlord...”

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Mar 09,2019
Minithumbup
By: 'ss'
Mar 09,2019
0 people found
this helpful
Excellent service. Has been incredibly proactive in helping to manage property and dealing with tenants. I would highly recommend his services....
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“Client Review...”

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Feb 28,2019
Minithumbup
By: 'The'
Feb 28,2019
0 people found
this helpful
Generally looks after clients well. Areas to be improved include responsive times including returning calls when client leaves voice mail. The more responsive the better that trust....
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Comment on agent fees
Agents fees are fair.
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“Very proactive in helping getting things sorted...”

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Feb 13,2019
Minithumbup
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Alex
By: 'Steve'
Feb 13,2019
0 people found
this helpful
Very engaged through the process and proactive in resolving matters. Speedy in gertting people in to view the property which resulted in a quick offer at the asking price....
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“Great service!...”

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Feb 01,2019
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Marina
By: 'KG'
Feb 01,2019
0 people found
this helpful
Really great service from Mann Lettings at Lewisham. Good communication, all went smoothly from start to finish! I would highly recommend Mann Lettings....
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Comment on agent fees
Initially thought they were a bit high, but service excellent.
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“I do not recommend....”

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Jan 19,2019
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Marina
By: 'Joanna'
Jan 19,2019
0 people found
this helpful
+ fast handling of rent issues + very good contact - fob to the key was to be ready within 3-4 days, we wait almost 2 months and we do not know anything, we still only translate to another date. - no heating in the apartment, we reported ...
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Comment on agent fees
Marina is a nice, contact person. I have no problem with her. I have a problem as the agency disposes of people if they have a problem with the apartment
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“A Great Professional team...”

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Dec 17,2018
Minithumbup
By: 'David'
Dec 17,2018
0 people found
this helpful
The best agents I have ever dealt with, I entrusted Scott and his team to find tenants and manage our properties in London. At all times we have found them to be very professional in every aspect of their management skills, and approachable in all ...
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Comment on agent fees
Very satisfied, a great service always.
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“Student Accommodation...”

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Sep 17,2018
Minithumbup
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Roberta
By: 'Elisa'
Sep 17,2018
0 people found
this helpful
A positive experience. Very helpful in speeding up the process due to our urgent necessity to move in but a certain date. Prompt answers to our questions....
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Comment on agent fees
Fees on the high side but in keeping with most of the other agencies I looked at
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“Excellent service- would recommend highly!...”

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Sep 14,2018
Minithumbup
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Roberta
By: 'Kennedy'
Sep 14,2018
0 people found
this helpful
Had such a good and non-stressful moving experience with Mann and our agent Roberta! She is fantastic and helped at every stage of the process! Would really recommend going with Mann with your next move!...
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Comment on agent fees
Slightly expensive, however not much more expensive than any other London agency! Reasonable and no hidden fees, everything is black and white.
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“The Best Letting Service...”

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Aug 02,2018
Minithumbup
By: 'Ms'
Aug 02,2018
0 people found
this helpful
We have worked with Scott and his team for 4 years now, we are very pleased with their professional services in all aspects. They are super organised, efficient and effective, especially they are excellent with finding good tenants and managing tenants. I have recommended them to ...
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Comment on agent fees
Good and reasonable.
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“I trust Scott. He is reliable and saves you lots of time...”

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Jul 25,2018
Minithumbup
By: 'Jie'
Jul 25,2018
0 people found
this helpful
Scott is a professional letting manager. His service is centred by customers and focuses on quality and satisfaction of his customer. Communicating with him is easygoing, efficient and with no hidden conditions. I am glad to have chosen him as my letting agent and would ...
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Comment on agent fees
Fair.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:26 PM 13/07/2017 by scott davies

Awards won by Mann, London SE13 6AA



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