67% lettings valuation accuracy
81% lettings fee satisfaction
Feb 21,2019
Feb 21,2019
1
people found
this helpful
this helpful
My experience with Kings Lettings, Staines Branch:
On a Saturday, I viewed a property listed by them, and I really liked it. On the following Monday afternoon, I told them that I would like to apply to rent the property.
I was sent across the application form, via email, shortly afterwards. I filled in the application form and sent it back via email, along with all the documents they requested. I then transferred the deposit - £350. This was done around 5pm.
Immediately after transferring the deposit, I contacted my brodband provider (Vodafone), told them that I was moving home and requested them to move my connection to the new property. They did some checks at their end and then told me that they are not able to connect me at the new property, because their Fibre service is not avaialble in the area. I then checked with PlusNet, SKY, TalkTalk, etc and was told that I can only get a maximum of 4mb internet connection at the new property.
Now, I am an IT professional and I work-from-home a lot. Hence, a decent internet connection is vital for me to do my job.
When I realised that I cannot get a decent internet connection at the new property, I immediately requested Kings Lettings to not process my application. I told them about the situation with the internet connection speeds at the new property and how I will not be able to do my job if I moved into the property. This was done within 30 minutes of transferring the deposit (around 5:30pm).
I then requested them to kindly refund me my deposit, £350.
I was told that, since I completed the application form, which meant that I signed the contract, the deposit is non-refundable.
I told them that I did understand that the contract says that the deposit is non-refundable, and that I was only appealing to their discretion.
I requested them to please consider the following and kindly refund the deposit as a gesture of goodwill-
a. it was less that 30 mins from the time I transferred the deposit to the time I requested them to not process my application
b. a fast internet connection is vital for me to do my job
Multiple appeals to the manager of the branch yielded no result. They keep saying that they CANT refund the deposit, as it says in the contract that it is non-refundable.
I am sure that, if they use their discretion they CAN refund the deposit, but they don't want to.
If anyone from the Kings Letting agency is reading this - I request you, once again, to please kindly use your discretion and refund me my deposit.
On a Saturday, I viewed a property listed by them, and I really liked it. On the following Monday afternoon, I told them that I would like to apply to rent the property.
I was sent across the application form, via email, shortly afterwards. I filled in the application form and sent it back via email, along with all the documents they requested. I then transferred the deposit - £350. This was done around 5pm.
Immediately after transferring the deposit, I contacted my brodband provider (Vodafone), told them that I was moving home and requested them to move my connection to the new property. They did some checks at their end and then told me that they are not able to connect me at the new property, because their Fibre service is not avaialble in the area. I then checked with PlusNet, SKY, TalkTalk, etc and was told that I can only get a maximum of 4mb internet connection at the new property.
Now, I am an IT professional and I work-from-home a lot. Hence, a decent internet connection is vital for me to do my job.
When I realised that I cannot get a decent internet connection at the new property, I immediately requested Kings Lettings to not process my application. I told them about the situation with the internet connection speeds at the new property and how I will not be able to do my job if I moved into the property. This was done within 30 minutes of transferring the deposit (around 5:30pm).
I then requested them to kindly refund me my deposit, £350.
I was told that, since I completed the application form, which meant that I signed the contract, the deposit is non-refundable.
I told them that I did understand that the contract says that the deposit is non-refundable, and that I was only appealing to their discretion.
I requested them to please consider the following and kindly refund the deposit as a gesture of goodwill-
a. it was less that 30 mins from the time I transferred the deposit to the time I requested them to not process my application
b. a fast internet connection is vital for me to do my job
Multiple appeals to the manager of the branch yielded no result. They keep saying that they CANT refund the deposit, as it says in the contract that it is non-refundable.
I am sure that, if they use their discretion they CAN refund the deposit, but they don't want to.
If anyone from the Kings Letting agency is reading this - I request you, once again, to please kindly use your discretion and refund me my deposit.
Comment on agent fees
Agent fees, although high, are in-line with what other agencies are charging in this area
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Sep 10, 2020
very bad service. i was calling since 1 week, every day, and every time they've been telling me that the agent who is dealing with the specific property is not in the office and they will pass my details and contact to her so she can call me back when available , but never received a call. i even call twice in a day but for nothing. I've also tell them that i am willing to pay a deposit even before viewing the property, because i was 100% that i want to rent it for a long period of time, even more than 5 years.One time when i called they said that the agent is not in the office for the day and that she will return next day. next day when i called, they told me that the property is not available anymore, and that it was given away the day before. so, how could be given away the day before, if the day before I've been told that the agent is not at work for the day? so overall, VERY BAD CUSTOMER SERVICE, and prefers to tell lies instead of actually renting.
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Opening Hours
Address
Kings Lettings
16 Church Street
Staines
Surrey
TW18 4EP
01784 464040
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 81% | £925 | £1,785 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 1 | 7 | 3 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 18,2024
Oct 18,2024
0
people found
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AVOID! If there was a zero star, then I would give zero. Kings Lettings normally undervalue the rental value and try to arrange as many viewings with no quality tenant criteria. They purposefully lie to prospective tenants in order to get the deal. They use ...
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Mar 11,2024
Mar 11,2024
0
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DO NOT USE. Appalling customer service. We let a property with our small dog and two small children. The day we moved in it was apparent that it had not been properly cleaned or made safe. The garden was a tip and was unable to ...
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Mar 14,2023
Mar 14,2023
0
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Excellent services from Kings Letting for 10 years in a row..Very professional, straight forward, caring people of Kings Lettings.
Trustworthy Agent...
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Dec 15,2022
Dec 15,2022
1
people found
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this helpful
Let a property knowing the heating and hot water wasn't working adequately. Worst experience of my life. Don't touch with a bargepole. Four months later I'm still in a position with no heating...
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Nov 11,2022
Nov 11,2022
0
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Very poor communication skills from the front staff!
I popped in couple months ago as I saw an amazing add about this property that I was interested in. Spoke to one of the ladies that was at the front desk there, she had confirmed that ...
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Aug 09,2022
Aug 09,2022
1
people found
this helpful
this helpful
Very poor customer service from Jeanette Nugent. Was essentially told I am on too low earnings for them to be bothered with! Despite me being in full time work and interested in a property well within my price range, and having savings and a guarantor.
...
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May 13,2022
May 13,2022
0
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I was very impressed about the efficiency of the Kings Letting in Staines, very capable and helpful in every aspect....
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Apr 25,2022
Apr 25,2022
0
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My landlady uses Kings Lettings services. As a tenant, I have always been backed by them to solve the flat ' problems. They will try their best to convince the owner to take action for the good of their property, and, whether there is an ...
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Apr 24,2022
Apr 24,2022
0
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I would like to say a massive thank you to the team at Kings lettings staines for all of their support, patience and kindness helping me in my first time moving out. They have been amazing and helped me so much with what I need ...
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Mar 09,2022
Mar 09,2022
0
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Thank you kings letting for finding us a perfect home.and also thankyou Jade.Sandra and jeanette for always being on the end of the phone to help me.i will definitely use them again if I ever need a new home.(hopefully that won't ...
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Feb 24,2021
Feb 24,2021
0
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It was nice to work with Kings Lettings. Many thanks to agent Sandra. My partner and I arranged viewing on Saturday, and as we were happy with the property, decided to proceed. Sandra promptly sent us the application forms. In one week agency managed to ...
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Jan 22,2021
Jan 22,2021
3
people found
this helpful
this helpful
Using Kings Lettings Staines for 10Yrs +. Their staff I have also known for the same period, and because of that Sandra, Jeanette and Jade are extremely knowledgeable. They will know your property, and your requirements, so you don't need to explain again. They know Staines ...
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Feb 21,2019
Feb 21,2019
1
people found
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this helpful
My experience with Kings Lettings, Staines Branch:
On a Saturday, I viewed a property listed by them, and I really liked it. On the following Monday afternoon, I told them that I would like to apply to rent the property.
I was sent across the ...
read full review
read full review
Comment on agent fees
Agent fees, although high, are in-line with what other agencies are charging in this area
Was this helpful?
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Yes
Sep 10, 2020
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(1)
very bad service. i was calling since 1 week, every day, and every time they've been telling me that the agent who is dealing with the specific property is not in the office and they will pass my details and contact to her so she can call me back when available , but never received a call. i even call twice in a day but for nothing. I've also tell them that i am willing to pay a deposit even before viewing the property, because i was 100% that i want to rent it for a long period of time, even mo ...
Apr 14,2018
Apr 14,2018
0
people found
this helpful
this helpful
Well, once again I have had to return to Kings Lettings and get them to find me a tenant in a hurry and once again they have not disappointed with a new set of tenants found and placed in a relatively short space of time, ...
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Comment on agent fees
Their fee structure is fair compared to the competition in Staines especially against those who talk a good game but inevitably come up with nothing as I alluded to above.
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Jul 26,2015
Jul 26,2015
0
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After some particularly poor experiences with other local agents dealing with Kings was a real pleasure.
Paul and his team provide a friendly, efficient and professional service that met all my needs as a landlord. Any issues myself or the tenant had were sorted out ...
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Comment on agent fees
Simple, clear and upfront.
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Feb 25,2015
Feb 25,2015
1
people found
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this helpful
It feels good to write a testimony for your letting agent with whom I have been associated for almost a year now. Words are less but thoughts too many to write down.
KINGS are really professional and soft spoken people. Always helpful and quick to ...
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Oct 23,2014
Oct 23,2014
0
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Kings has been recommended to me by several friends. The agency (particularly the manager) is very knowledgeable (with lots of useful experience) and helpful. I am impressed!...
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Jun 11,2014
Jun 11,2014
0
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I used Kings services as a landlord and highly recommend them. They have always been attentive and provided sound business advice with regard to letting property. They treat Landlords and tenants fairly and equally and deserve the high reputation earned over their years of trading....
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Apr 19,2014
Apr 19,2014
0
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We have been letting our flat for 5 years with Kings and have had 5 tenants during that time with hardly a gap. Kings letting agents are friendly, efficient and thorough. Paul and his team screen potential clients very well and have been helpful in providing contacts ...
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Mar 13,2014
Mar 13,2014
0
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Paul and Carla have looked after our property on a full management basis for the last 10 years and I have found their service and advice to be exemplary. Nothing has been too much trouble for them. I would recommend them unreservedly....
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Mar 13,2014
Mar 13,2014
0
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Always polite and very professional at their work, KINGS have been very helpful to me as a tenant from day 1. They have always been replying to my queries really promptly and and sorted out any issue/request very fast! Living in the UK for 7 years, ...
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Jan 06,2014
Jan 06,2014
1
people found
this helpful
this helpful
Kings have been renting out my 3 bed semi for 4 years and they have always found good tenants for me.
They keep my house nice and fix any problems quickly, my tenants are happy and want to stay and the rent is always paid on time.
...
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Mar 07, 2014
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Thank you for your review Mr Khan. The team at Kings always appreciate positive feedback, and we will continue to provide you with the high quality service our clients should expect from us.
Regards ...
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