100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
92% lettings fee satisfaction
Feb 21,2019
Feb 21,2019
5
people found
this helpful
this helpful
I have been renting out the property for a while with my flatmate, and what at first seemed to be like a great opportunity to leave at peace in a greta flat with good landlords, turned out to give us more troubles than expected. We were looking forward so much to leave the property because of the awfulness of the agency,
First of all, the pictures in the contract sent seem to be old pictures, since they do not match fully with the reality itself. Second, they do not find solutions to the problems you have. In my experience we had problems with leaks in the kitchen, problems with the toilet, the ventilation system in the bathroom among other ones. From all these problems I have mentioned, NOBODY came to fix anything. Some details of these are mentioned in the following lines:
- The ventilation in the bathroom was a major problem because the humidity did not leave the room (there were no windows in the room), and therefore, mould was forming up in the tiles. We had explained this in all the flat inspections we had, and NOTHING was done to fix this. Resulting in money taken off from the deposit because the bathroom had mould.
- The toilet was not functioning properly and we had to contact 3rd parties to fix it because Northwood did simply not want to pay for the problems.
- Curtains had from the very beginning staines on them that did obviously not appear in the pictures in the contract because these were old photographs, but were definitely at the beginning of the lease. We had to take them to clean even though my flatmate and I took great care of it.
- The leaks in the kitchen were fixed by neighbours above us, not by nothwood.
- As I seen in other reviews, we were charged £36 pounds for the cleaning of ONE window ON THE OUTSIDE. The rest of the windows were properly cleaned at the end of the tenancy. Not to mention the £88 that were also taken off the deposit because of general cleaning, which was mainly dust in the skirts of the wall. The rest of the flat was deep cleaned.
- During the last weeks of our tenancy, viewings were booked to see the property and we had not been previously told about it. We had not had any idea about them and ended up letting people in without our permission.
On the whole, we do recommend people who get involved with Northwood to:
- Take pictures as soon as they move in the property and after of ABSOLUTELY EVERYTHING.
- Insist very much if something is not working with them, and if necessary, take the issue further because nothing will be done and will be taken off from your deposit.
- If you can, do not choose Northwood.
Northwood gives awful services.
First of all, the pictures in the contract sent seem to be old pictures, since they do not match fully with the reality itself. Second, they do not find solutions to the problems you have. In my experience we had problems with leaks in the kitchen, problems with the toilet, the ventilation system in the bathroom among other ones. From all these problems I have mentioned, NOBODY came to fix anything. Some details of these are mentioned in the following lines:
- The ventilation in the bathroom was a major problem because the humidity did not leave the room (there were no windows in the room), and therefore, mould was forming up in the tiles. We had explained this in all the flat inspections we had, and NOTHING was done to fix this. Resulting in money taken off from the deposit because the bathroom had mould.
- The toilet was not functioning properly and we had to contact 3rd parties to fix it because Northwood did simply not want to pay for the problems.
- Curtains had from the very beginning staines on them that did obviously not appear in the pictures in the contract because these were old photographs, but were definitely at the beginning of the lease. We had to take them to clean even though my flatmate and I took great care of it.
- The leaks in the kitchen were fixed by neighbours above us, not by nothwood.
- As I seen in other reviews, we were charged £36 pounds for the cleaning of ONE window ON THE OUTSIDE. The rest of the windows were properly cleaned at the end of the tenancy. Not to mention the £88 that were also taken off the deposit because of general cleaning, which was mainly dust in the skirts of the wall. The rest of the flat was deep cleaned.
- During the last weeks of our tenancy, viewings were booked to see the property and we had not been previously told about it. We had not had any idea about them and ended up letting people in without our permission.
On the whole, we do recommend people who get involved with Northwood to:
- Take pictures as soon as they move in the property and after of ABSOLUTELY EVERYTHING.
- Insist very much if something is not working with them, and if necessary, take the issue further because nothing will be done and will be taken off from your deposit.
- If you can, do not choose Northwood.
Northwood gives awful services.
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Opening Hours
Address
Northwood
13 Comely Bank Road
Edinburgh
City of Edinburgh
EH4 1DR
0131 343 1717
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £200,000 | £21,500,000 |
| Lettings | 100% | 92% | £450 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 20 | 1 | 16 | 3 | 5 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- Edinburgh
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 18,2024
Nov 18,2024
0
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I have had a brilliant experience renting with Northwood. Corinne has been prompt, friendly, efficient and really helpful throughout the process from first viewing the flat right through to my first months in the property. I’ve never worked with an estate agent that’s ...
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Oct 02,2024
Oct 02,2024
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For me the benefit of using Northwood is their level of experience and knowledge of the market specifically in Edinburgh. This was a major advantage and I knew from the outset that their advice and guidance was invaluable. I dealt with Cameron Mayo the manager ...
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May 31,2024
May 31,2024
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I have worked with Northwood for a few years. First as a letting agent and recently as estate agent when I sold my rental property. I can honestly say they were supberb.
The letting agency was great in managing the property smoothly and keeping on ...
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Feb 29,2024
Feb 29,2024
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We are Spanish residents and dealing with Northwood has been a real pleasure. Firstly, they were our letting agent, through Stuart Miller, very professionals and always on time. Cameron Mayo took over the sale of the property and has also been very pleasant to work ...
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Feb 05,2024
Feb 05,2024
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Would like to say I had a very positive experience of selling a property my agent was Cameron Mayo, cannot speak highly enough about his commitment all was so positive feel he went over and above could not have wished for any more...
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Dec 21,2023
Dec 21,2023
0
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Having dealt with a few property agents in the past we would recommend Northwoods without hesitation for both letting and selling. In February 2021 we approached Northwoods about letting our flat in Edinburgh. Lewis was very helpful, provided all the information we needed to make a ...
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Dec 18,2023
Dec 18,2023
0
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The best letting agent in Edinburgh. I have been a tenant with Northwood for the third time in the past 10 years, and my experience has been excellent. I appreciate their services and support all the time, and most importantly, I liked the friendly staff who ...
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Dec 15,2023
Dec 15,2023
0
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Selected Northwood to manage my Edinburgh property, just over a year ago. Not an easy decision but now with benefit of experience, I highly recommend Lewis & team at Northwood. Everything has been very efficient, a professional & friendly service....
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Dec 15,2023
Dec 15,2023
0
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Northwood have been managing my property for 3 years now and I have been most impressed by the service I receive from them. Previously it had been managed by one of the largest property agents in Edinburgh and the service was nothing like that I receive ...
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Dec 15,2023
Dec 15,2023
0
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Brilliant letting agents. Any issues highlighted at my property are dealt with quickly and efficiently....
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Dec 15,2023
Dec 15,2023
0
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Northwood Edinburgh have been very efficient and great to deal with since I moved into my rented flat earlier this year. They repond very quickly and are always very friendly. I have had no issues at all as a tenant and would thoroughly recommend them ...
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Dec 14,2023
Dec 14,2023
0
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Have used for a number of years with various properties and find the communication and service very good....
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Dec 14,2023
Dec 14,2023
0
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Generally very worthwhile using an agent. They provide detailed summaries of their visits including actions for tenants / landlords, and resolve any problems quickly . One time I had to chase them for rent, and they had not chased the tenant for their late payment until I ...
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Dec 14,2023
Dec 14,2023
0
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Good move in process. Very friendly and quick. Highly rate....
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Dec 14,2023
Dec 14,2023
0
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Professional, helpful and knowledgeable staff made letting my sons flat easy. I welcomed their advice and guidance. When the tenant required any work done the staff at Northwood communicated quickly with me and arranged for the work to be carried out....
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Dec 14,2023
Dec 14,2023
0
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I have been with Northwood for 2 years now and I am quite happy with their communication and services, I am rest assured that my tenants are in good hands for anything that my be required....
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Dec 14,2023
Dec 14,2023
0
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As a landlord living away from the city where my properties are, I need an agent I can fully depend upon and I am happy to say Northwood meets all my requirements and gives me peace of mind that my properties (and tenants) are being ...
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Dec 15,2022
Dec 15,2022
0
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Yes I was very happy with the overall service from Lewis and colleagues. I was kept fully informed throughout the process and a quick and efficient sale was achieved at a price level and cost I was extremely happy with . Everything went very smoothly so ...
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Sep 30,2022
Sep 30,2022
0
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Northwood have been excellent from the moment I reached out looking to rent my property. The initial meeting with Lewis was positive , reassuring and welcoming and they really care about managing your property. I am that happy with the service from lewis and his team. ...
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Nov 05,2021
Nov 05,2021
1
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Was a very poor service from day one
My agent who gave me the keys to the property had no clue about the property itself, you would think they would know some basic facts about the property before letting it out, didn't know where the ...
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Nov 02,2021
Nov 02,2021
0
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First contact was with Lewis Mallen who was excellent in explaining the procedure. Maria Beattie took over the day to day client contact and was excellent with regular updates, pertinent advice when appropriate, always professional with friendly manner when communicating feedback.
The service received was ...
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Apr 05,2021
Apr 05,2021
0
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I am having the most amazing experience with Northwood.They always attend to even the smallest of the detail.Their properties are fantastic and v well maintained.I have received a lot of cooperation from Everyone at Northwood.The landlord too has been fabulous.
Thankyou ...
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Mar 04,2021
Mar 04,2021
0
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We approached Northwoods to find a tenant for our flat, which they did with just two weeks between the day of the initial meeting to the date of the tenant moving in. We were especially impressed with the inventory, very detailed and including many photographs, ...
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Mar 11,2020
Mar 11,2020
0
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The Northwood Edinburgh team are fantastic
I've been a tenant for a few years, and while the property was a bit ageing the team were fantastic, from helping me get a new oven when the old one was playing up to answering my usually silly ...
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Jan 23,2020
Jan 23,2020
1
people found
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Excellent service from start to finish, great communication and response to any issues. Best rental agency I have used in Edinburgh....
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Feb 21,2019
Feb 21,2019
5
people found
this helpful
this helpful
I have been renting out the property for a while with my flatmate, and what at first seemed to be like a great opportunity to leave at peace in a greta flat with good landlords, turned out to give us more troubles than expected. We ...
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Sep 12,2018
Sep 12,2018
2
people found
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I dealt with various staff members at Northwood over a period of 15 months and everyone was brilliant. Totally supportive and always happy to help with any queries. This was the first time I had rented a property and would certainly recommend Northwood. If I ever ...
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Aug 06,2018
Aug 06,2018
3
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I HAD A PROPERTY IN EDINBURGH AND NORTHWOOD MANAGED THE RENTAL OF IT FOR ABOUT 8 YEARS. DUE TO ILL HEALTH I HAD TO SELL IT AND NORTHWOODS DID THAT IN A MATTER OF FEW WEEKS AND ALSO ACHIEVED MORE THAN ASKING PRICE. THE SERVICE RECEIVED ...
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Comment on agent fees
GOOD
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Apr 25,2018
Apr 25,2018
7
people found
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My partner and I rented with Northwood for 8 months and they were simply terrible. We were able to get out of what should have been a 12 month lease as Northwood broke the terms of the lease by allowing people to come into the flat without ...
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Feb 03,2018
Feb 03,2018
3
people found
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My wife and I rented a flat via Northwood Properties.
The entire experience was very positive and everyone at Northwood were friendly and professional....
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Comment on agent fees
Good
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Stuart Miller
Lewis
Cameron
Claire Bunce
Corinne
Jennifer Paton
Tom
Lena
Shannon
Eithne
Dawn
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Last updated at 11:38 AM 05/07/2018 by allAgents
