Redlet
Canterbury, CT1
3.1/5, 19 reviews
53% recommended
0% lettings valuation accuracy
40% lettings fee satisfaction

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“Appalling...”

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Feb 20,2019
Minithumbdown
By: 'Sue'
Feb 20,2019
6 people found
this helpful
My son has been renting a property with other students. A direct debit was set up to collect monthly payments but Redlet failed to collect the correct payments each month. By doing so they allowed my son to get in to rent arrears in excess of £700.00. Redlet admitted that their own staff had caused the error but they refused to reduce the sum of £700.00.
On an additional 2 occasions they advised my son that there were additional amounts that he owed, but they have now agreed that these amounts were not outstanding. Please do not take out a tenancy agreement with this company. They cannot run a business.
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Latest Reviews

View all Reviews 19
28th Sep 2021
reviewed by 'Kim'
“STAY CLEAR OF THIS COMPANYMy daughter moved in and it was disgusting!!! Too many things to list but we emailed ......”
28th Jul 2021
reviewed by 'Andrew'
“Unacceptable behaviour from every step of the way. When we first moved in we were charged with the mounths we ......”
21st Jul 2021
reviewed by 'Angry past tenant'
“Past tenants beware! They’re currently on a money chasing wave making up charges for stuff for ‘historic debt’ - ......”
30th Jun 2021
reviewed by 'Kim'
“If I could give them a zero I would - do not go with them. The house had not been ......”
26th Dec 2020
reviewed by 'Georgia'
“The absolute worst experience with a letting company ever. They were useless at fixing things. For example, the shower didn’......”
2nd Oct 2020
reviewed by 'Lily'
“The worst Lettings agency I’ve ever known/come across. They’re extremely rude, unprofessional and they are out to ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 08:45 - 13:00
  • Sunday: Closed
Address

Redlet
Unit 19 Barton Business Park
Canterbury
Kent
CT1 3AA
01227 808534

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 40% £350 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 2 9 0 0 0 0 0 0
Areas covered
  • ME14
  • ME15
  • Maidstone
  • ME16
  • Lenham
  • ME17
  • ME18
  • ME19
  • ME20
  • CT1
  • CT2
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“STAY CLEAR OF THIS COMPANYMy daughter moved ......”

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Sep 28,2021
Minithumbdown
By: 'Kim'
Sep 28,2021
3 people found
this helpful
STAY CLEAR OF THIS COMPANY My daughter moved in and it was disgusting!!! Too many things to list but we emailed them immediately to list all the issues with photos. It was mice infested and they sent someone round once and then no follow up ...
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“Unacceptable behaviour from every step of the......”

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Jul 28,2021
Minithumbdown
By: 'Andrew'
Jul 28,2021
2 people found
this helpful
Unacceptable behaviour from every step of the way. When we first moved in we were charged with the mounths we werent going to stay due to it being student accomerdation we moved in september had to start paying from july. When we did move in ...
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“Past tenants beware!...”

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Jul 21,2021
Minithumbdown
By: 'Angry past tenant'
Jul 21,2021
4 people found
this helpful
Past tenants beware! They’re currently on a money chasing wave making up charges for stuff for ‘historic debt’ - they tried to charge us for cleaning and broken garden furniture that on their inventory documentation was already broken. We moved out 2 years ago! Taking ...
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“Disgusting...”

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Jun 30,2021
Minithumbdown
By: 'Kim'
Jun 30,2021
2 people found
this helpful
If I could give them a zero I would - do not go with them. The house had not been cleaned when we moved in and is infested with Mice and they refuse to do anything about this and said its the tenants problem. This ...
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“The absolute worst experience with a letting ......”

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Dec 26,2020
Minithumbdown
By: 'Georgia'
Dec 26,2020
2 people found
this helpful
The absolute worst experience with a letting company ever. They were useless at fixing things. For example, the shower didn’t work properly at the beginning, which they said was something they couldn’t fix. Not to mention our boiler was leaking in late November ...
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“The worst Lettings agency I’ve ever known/com......”

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Oct 02,2020
Minithumbdown
By: 'Lily'
Oct 02,2020
8 people found
this helpful
The worst Lettings agency I’ve ever known/come across. They’re extremely rude, unprofessional and they are out to rip students off regardless of how they do it. My friends and I rented a property with them September 2019 - 2020 and when we first moved ...
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By: Lily Thomas
Dec 02, 2020
View all comments (2)
Your staff were, in fact, rude as they are to many other students and incompetent of any professionalism. You and your fake solicitors in a warehouse building acted illegally; you had a choice and you chose to HARASS myself, my family and other students because that’s the kind of people you are. I note that my co tenants opted to stay with you this year however, I am pleased that hundreds of students up and down the country see you for what you really are - illegal. Should you wish ...

“Disgusting agency...”

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Jan 16,2020
Minithumbdown
By: 'Jason'
Jan 16,2020
6 people found
this helpful
WORST HOUSING AGENCY IN CANTERBURY 80% if students in CCCU have experienced nothing but rudeness and unprofessional work, if you are a first year DO NOT USE THEM YOU WILL WILL WILL REGRET IT THEY ARE NOT STUDENT FRIENDLY OR A SUCCESSFUL BUSINESSES they let me ...
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“Appalling...”

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Feb 20,2019
Minithumbdown
By: 'Sue'
Feb 20,2019
6 people found
this helpful
My son has been renting a property with other students. A direct debit was set up to collect monthly payments but Redlet failed to collect the correct payments each month. By doing so they allowed my son to get in to rent arrears in excess ...
read full review
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“Brilliant student letting agents...”

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Jul 16,2018
Minithumbup
By: 'A'
Jul 16,2018
0 people found
this helpful
Having already lived in three student properties previously, I was well aware of the 'horrors' of student housing and agents. However, from day 1 Redlet were kind and courteous, solved any problems we had moving in immediately (problems which were not the fault of the agent) ...
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Comment on agent fees
As expected
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By: Hannah
Jul 17, 2018
View all comments (1)
Thank you so much for your lovely review and we are very pleased to hear you enjoyed your time with Redlet!! Would you be so kind to also copy your comments and leave a Google review? It would be greatly appreciated! We wish you the best of luck in the future. ...

“Me and my group decided to pair up with this ......”

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Aug 07,2017
Minithumbdown
By: 'TLoe1'
Aug 07,2017
10 people found
this helpful
Me and my group decided to pair up with this agency for our final year of studies, a move for the awful and barbaric student letting agency. In retrospect an average letting agency for the area (which is not hard given what is available). I ...
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“We were very impressed with the efficient and professional service ......”

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Apr 12,2014
Minithumbup
By: 'Andy'
Apr 12,2014
3 people found
this helpful
We were very impressed with the efficient and professional service received from Ed Firmin and would have no hesitation in recommending Redlet....
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“I am a first time landlord. I interviewed exhaustively for ......”

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Oct 18,2013
Minithumbup
By: 'Dom'
Oct 18,2013
3 people found
this helpful
I am a first time landlord. I interviewed exhaustively for a letting agent and Ed is the only firm I felt comfortable with. I think the man on the street is often enticed into dealing with the larger agencies in a belief that status somehow ...
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“Excellent service. We viewed the house and had moved in ......”

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Aug 05,2013
Minithumbup
By: 'A'
Aug 05,2013
1 people found
this helpful
Excellent service. We viewed the house and had moved in within 8 days. All parties we spoke to we're very professional and returned calls very quickly. Would definitely recommend....
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“Red Let under Ed Firmin is a small, well run ......”

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Aug 03,2013
Minithumbup
By: 'Paragon'
Aug 03,2013
0 people found
this helpful
Red Let under Ed Firmin is a small, well run business. The management style is businesslike, efficient and understanding. As Landlords we have been very impressed with the company. Paperwork is dealt with efficiently and speedily and the property management style is businesslike and beneficial ...
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“RedLet have been managing my property for a number of ......”

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Aug 03,2013
Minithumbup
By: 'Mr'
Aug 03,2013
0 people found
this helpful
RedLet have been managing my property for a number of years now and the service has never been short of excellent and professional. The property has never been without a tenant for more than a few weeks. We use the "full service" which is excellent ...
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“We chose Redlet because of their reasonable charges and went ......”

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Jul 28,2013
Minithumbup
By: 'Lynn'
Jul 28,2013
0 people found
this helpful
We chose Redlet because of their reasonable charges and went for the full monthly management option. Ed found us a suitable tenant quickly and accompanied all viewings. It is early days but so far Ed has done everything required quickly and efficiently, he has kept ...
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“Tenants just moved into my property having been let by ......”

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Jul 25,2013
Minithumbup
By: 'Angela'
Jul 25,2013
0 people found
this helpful
Tenants just moved into my property having been let by Ed and his team at Redlet. Really impressed with the service, all the hard work and the extra mile that Ed goes to in ensuring my property was seen at its full potential - thank ...
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“The agent was very understanding he listened to our needs ......”

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Jun 04,2013
Minithumbup
By: 'Sarah'
Jun 04,2013
0 people found
this helpful
The agent was very understanding he listened to our needs and the importance in finding the right tenant. Have complete trust and would recommend to any prospective landlord. Communication was quick and prompt....
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“Ed is friendly, efficient and professional. I am going travelling ......”

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May 05,2013
Minithumbup
By: 'Emma'
May 05,2013
0 people found
this helpful
Ed is friendly, efficient and professional. I am going travelling for 6 months and feel happy that I have the right person managing my property. When I initially looked into different agencies, I found that the larger companies were quite pushy and clearly driven by money, ...
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 03/01/2023, 3:23 PM by Ed Firmin
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Redlet aims to provide the highest standards
of service to all landlords and tenants, but to ensure that your interests are
safeguarded, we offer the following:If you believe you have a grievance, please
write in the first instance to the address below: Milwood House, 36b Albion House, Maidstone,
ME14 5DZ ;The grievance will be acknowledged within 3
working days and then investigated thoroughly in accordance with established
in-house procedures. A formal written outcome of the complaint will be sent
to you within 21 days. If we require longer than this timescale we will advise
you in writing and confirm our revised response date.  If you are dissatisfied with the conclusion of
the in-house review of the complaint, you can refer the matter to the The
Property Ombudsman, Milford House, 43- 45 Milford Street, Salisbury,
Wiltshire, SP1 2BP
Last updated at 2:23 PM 03/01/2023 by Ed Firmin

Awards won by Redlet, Canterbury CT1 3AA



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