Thank you so much for taking the time to write a review and I am pleased that you in the main are confident in having your property under our management. I am sorry that on occasions there is a delay in response to e-mail correspondence unfortunately both Rachel and Sarah were not always office based and I appreciate there can sometimes be a delay in receiving a response. For future reference could I ask that you communicate initially with Rachel as she is now office based and will be able to respond more promptly.

In relation to the compilation of inventories I totally acknowledge that these documents are extremely detailed and we do pay particular attention to condition when undertaking inwards and outwards bound inspections. This is done to provide a fair and accurate report for both Landlord and Tenant and to ensure that should there be any disrepair over and above fair wear and tear at the end of a tenancy we are able to provide evidence to support this and obtain a satisfactory result should a claim against the deposit be necessary.

I hope this gives you some reassurance and I am pleased to hear that overall you have developed a good working relationship with Rachael & Sarah