1 Star Review
Jan 23,2024
By:
'Hannah'
Jan 23,2024
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CB7
Lettings (as a Landlord)
Postcode: CB7
0
people found
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I am not sure where all these five star reviews are coming from. As a landlord I could not be less impressed at their constant price rises with little to show for it. I am always having to contact them to ask them to tidy ...
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0
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“Amber and Co are fantastic. They provided a g......”
5 Star Review
Jun 20,2023
By:
'Franky'
Jun 20,2023
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
0
people found
this helpful
Amber and Co are fantastic. They provided a great service and helped me find my flat whilst I'm studying in london. I would highly recommend them to anyone looking for a professional and knowledgeable estate agent especially for younger international students...
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0
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“Very bad urgency very rude stuff unprofession......”
1 Star Review
Apr 30,2021
By:
'Tony'
Apr 30,2021
Services: Lettings (as a Tenant)
Rent PCM: £420
Would you recommend?: No
Postcode: W12
Lettings (as a Tenant)
Rent PCM: £420
Postcode: W12
2
people found
this helpful
Very bad urgency very rude stuff unprofessional One member staff name zai very arrogant I never seen people like this in my life...
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2
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4 Star Review
Oct 29,2020
By:
'Ogo'
Oct 29,2020
Services: Lettings (as a Tenant)
Rent PCM: £2000
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Rent PCM: £2000
Postcode: W12
0
people found
this helpful
Would like to say a huge thank you to Amber and co they really made the process of moving apartments an enjoyable experience. Would recommend them every day...
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0
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“very good agency, they have helped me a lot i......”
5 Star Review
Oct 26,2020
By:
'Souhla'
Oct 26,2020
Services: Lettings (as a Tenant)
Rent PCM: £1660
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Rent PCM: £1660
Postcode: W12
0
people found
this helpful
very good agency, they have helped me a lot in my search for the apartment I needed, I recommend it, especially Ziaur Latif....
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0
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5 Star Review
Apr 03,2019
By:
'Claire'
Apr 03,2019
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: W12
1
people found
this helpful
I've rented various places around west London over the years and Amber & Co were by far the most professional, the friendliest and the quickest to respond. They made the whole process so easy and straightforward that I stayed with them for 5 years and only moved ...
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Comment on agent fees
No issues with their fees, all above board and as expected.
1
people found
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5 Star Review
Mar 25,2019
By:
'Doug'
Mar 25,2019
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NW2
Lettings (as a Tenant)
Postcode: NW2
0
people found
this helpful
In my 3 months of using them (so far) their service and work ethic has been incredible. They have gone above and beyond....
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Comment on agent fees
Good
0
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“The service I received was 5 star from beginning to end. ......”
5 Star Review
Jan 19,2018
By:
'Zachary'
Jan 19,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: NW3
Lettings (as a Landlord)
Postcode: NW3
0
people found
this helpful
The service I received was 5 star from beginning to end. Everyone was so helpful with arranging multiple viewings for our family and always quick to reply when we had queries. They were instrumental in ensuring the solicitors remained on track for a speedy completion. Highly ...
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Comment on agent fees
Good
0
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“Very helpful and knowledgeable team.I wouldn't hesitate to use ......”
5 Star Review
Oct 01,2017
By:
'John'
Oct 01,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
0
people found
this helpful
Very helpful and knowledgeable team.
I wouldn't hesitate to use them to buy or sell my home in Shepherd's Bush...
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0
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“Amazing! At first I was looking to live in Chiswick ......”
5 Star Review
Sep 25,2017
By:
'Steve'
Sep 25,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W3
Lettings (as a Tenant)
Postcode: W3
1
people found
this helpful
Amazing! At first I was looking to live in Chiswick but everything I found with other agents was just too expensive and even after I told the other agents they still tried forcing me upon those properties. Amber and co however gave me unlimited options ...
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1
people found
this helpful
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“These agents are outstanding and have worked very hard to ......”
5 Star Review
Sep 25,2017
By:
'Rob'
Sep 25,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
1
people found
this helpful
These agents are outstanding and have worked very hard to find me a flat to stay in that is perfect for me. I would use them again for sure...
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1
people found
this helpful
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“Amazingly good! If I could give more than 5 stars I ......”
5 Star Review
Apr 14,2017
By:
'Gary'
Apr 14,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W11
Lettings (as a Tenant)
Postcode: W11
5
people found
this helpful
Amazingly good! If I could give more than 5 stars I most definitely would. I would also definitely recommend them especially if how kind they have acted lately with giving out chocolates in their office. It's fantastic...
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5
people found
this helpful
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“Best estate agent in sheperds bush!! I would recommend them ......”
5 Star Review
Apr 06,2017
By:
'Adnan'
Apr 06,2017
Services: They manage our building
Would you recommend?: Yes
Postcode: W2
They manage our building
Postcode: W2
5
people found
this helpful
Best estate agent in sheperds bush!! I would recommend them to anyone. They make an effort to put your mind at ease....
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5
people found
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“These people that work here at amber and co are ......”
5 Star Review
Mar 27,2017
By:
'N'
Mar 27,2017
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: NW7
Sales (as a Vendor)
Postcode: NW7
6
people found
this helpful
These people that work here at amber and co are miracle workers. For years I struggled to sell my property with major agents so I decided to just give it to an underdog in hope they would actually care and help. I'm glad I did ...
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6
people found
this helpful
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“Very good and helpful. It was a pleasant experience with ......”
5 Star Review
Mar 20,2017
By:
'Anonymous'
Mar 20,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NW8
Lettings (as a Tenant)
Postcode: NW8
8
people found
this helpful
Very good and helpful. It was a pleasant experience with these agents who were eager and ready to help me...
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Comment on agent fees
Very good
8
people found
this helpful
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Yes
“They were really handy and the workers were on point ......”
5 Star Review
Mar 13,2017
By:
'Anonymous'
Mar 13,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
7
people found
this helpful
They were really handy and the workers were on point and professional and they knew what they were doing and they handled everything well....
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7
people found
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“I rented a property from these people in Acton. They ......”
5 Star Review
Mar 09,2017
By:
'Junaid'
Mar 09,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W3
Lettings (as a Tenant)
Postcode: W3
7
people found
this helpful
I rented a property from these people in Acton. They showed me the property in full detail and they talked me through the process of buying. They simplified everything and made the process very easy...
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7
people found
this helpful
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“I had the choice of choosing between Whitman and co ......”
5 Star Review
Mar 09,2017
By:
'J'
Mar 09,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W4
Lettings (as a Tenant)
Postcode: W4
8
people found
this helpful
I had the choice of choosing between Whitman and co and amber and co and I chose amber and co and I'm not disappointed with the choice I made. They have been quick to respond throughout the whole process of letting a property....
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8
people found
this helpful
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“These reviews here are old so I can't comment on ......”
5 Star Review
Mar 06,2017
By:
'Ali'
Mar 06,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: W3
Lettings (as a Landlord)
Postcode: W3
9
people found
this helpful
These reviews here are old so I can't comment on them but from my experience with them recently they are very good and have helped me when looking for properties. They have even been kind enough to tell me some tips when looking for a ...
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9
people found
this helpful
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“Do not rent any property from this people, the worst ......”
1 Star Review
Sep 03,2015
By:
'Tomas'
Sep 03,2015
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: No
Postcode: W12
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: W12
8
people found
this helpful
Do not rent any property from this people, the worst letting agency I have ever experienced and It's a pity I didn't read the reviews before signing a contract with them.
First they put a price for a property in an online advert and then ...
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8
people found
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“I also had the misfortune of dealing with Stephen Jones! ......”
1 Star Review
Aug 28,2015
By:
'Anonym'
Aug 28,2015
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
6
people found
this helpful
I also had the misfortune of dealing with Stephen Jones! RUDE, UNPROFESSIONAL and NOT competent at all! This can also be related to all other staff members! If you really want to rent a property through that agency read the contract REALLY REALLY carefully! You ...
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6
people found
this helpful
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“Probably the worst agents i have worked with. Do not ......”
1 Star Review
Apr 16,2015
By:
'Anonymous'
Apr 16,2015
Services: Accounts
Rent PCM: £1500
Would you recommend?: No
Postcode: W12
Accounts
Rent PCM: £1500
Postcode: W12
5
people found
this helpful
Probably the worst agents i have worked with.
Do not pay rent on time
Do not notify me of any importance i.e if my rent has not been in my account 10 days after its due date i would call and ask why, after having ...
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What agent could do to change your mind?
Smile
Be more supportive towards situations
Take responsibility for the property i have handed over to them
PAY MY RENT ON TIME.
Register deposits.
Attached Filesnbsp;
Comment on agent fees
I went with Winkworth and they got me lovely tenants within less than a week which paid ‚£1400.
They over valued my property which i thought was a tad extreme myself for a one bedroom + study room (not a 2 bedroom as they were trying to market it at)
5
people found
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“These agents are cowboys. I made an offer on a ......”
1 Star Review
Nov 26,2013
By:
'David'
Nov 26,2013
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: W12
Sales (Prospective customer)
Postcode: W12
5
people found
this helpful
These agents are cowboys. I made an offer on a flat and went through the process. Then out of nowhere I was speaking to an admin person who told me I was not the one purchasing it. They accepted a higher offer without telling me ...
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What agent could do to change your mind?
Act Like A trustworthy agent.
Attached Filesnbsp;
5
people found
this helpful
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“What an embarrassment. Our landlord is currently using Amber&Co ......”
1 Star Review
Apr 30,2013
By:
'Dglanville'
Apr 30,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W3
Lettings (as a Tenant)
Postcode: W3
6
people found
this helpful
What an embarrassment. Our landlord is currently using Amber&Co to let out our property as we are leaving at the end of the month. They have been inconsiderate and poor at communicating from the start.
The first time they visited, they let themselves in ...
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What agent could do to change your mind?
Showed some professionalism.
Attached Filesnbsp;
6
people found
this helpful
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“I have had the misfortune of dealing with Stephen Jones ......”
1 Star Review
Sep 27,2012
By:
'Nathan'
Sep 27,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
9
people found
this helpful
I have had the misfortune of dealing with Stephen Jones from Amber and Co. Shepherds Bush. My landlord is trying to breach our tenancy agreement and is using Amber and Co. as his new Real Estate Agency. Stephen Jones was attempting to illegally sign my ...
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What agent could do to change your mind?
The agent should be abiding by housing laws instead of trying to breach them. Intimidating and bullying will get them nowhere.
Attached Filesnbsp;
9
people found
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“I have dealt with this estate agent and at first ......”
1 Star Review
Nov 07,2011
By:
'So'
Nov 07,2011
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
10
people found
this helpful
I have dealt with this estate agent and at first they were very nice and friendly and helpful. But giving them my money has actually showed who they truly are. I was so annoyed, frustrated, peeved...you name it all! First, they posted a week's ...
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10
people found
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“Very Honest PeopleI spoke to these folks a few times ......”
5 Star Review
Sep 11,2010
By:
'simon'
Sep 11,2010
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Lettings (as a Tenant)
Postcode:
3
people found
this helpful
Very Honest People
I spoke to these folks a few times before dropping by their office and I found them very warm and enthusiastic. I never felt under any pressure, whilst they seemed willing to go to a lot of trouble to be helpful. They ...
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3
people found
this helpful
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“I agree with the previous reviews, awful estate agent. They ......”
1 Star Review
Mar 29,2010
By:
'Suzie'
Mar 29,2010
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
9
people found
this helpful
I agree with the previous reviews, awful estate agent. They weren't even operating legally!
Dont use them!...
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9
people found
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“I rented through this agency last year. They were unprofessional, ......”
1 Star Review
Nov 09,2009
By:
'Jim'
Nov 09,2009
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
9
people found
this helpful
I rented through this agency last year. They were unprofessional, when we asked them to do something they would put it off and off. Only when one of us went to the office would they do what we had asked. The lied to us and ...
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9
people found
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“Terrible service with regards to tennants!!! Do not deal with ......”
2 Star Review
Aug 18,2008
By:
'dissapointed'
Aug 18,2008
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
11
people found
this helpful
Terrible service with regards to tennants!!! Do not deal with this cowboy outfit! Very dishonest, disorganised, unprofessional and do not abide by the terms agreed either verbally or in tenancy agreements. I have yet to come across such a badly run letting agency. They don't ...
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11
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A) Your landlord is quite within his LEGAL rights to expect his tenants to sign a contract, he had not breached in any way. The remaining law abiding tenants all signed a new contract and are still resident at the address. The tenants that failed to supply any utility / council tax receipts, including you, disappeared overnight and left the remaining tenants in a financial mess, nice flat mate you turned out to be?
"Stephen Jones was attempting to illegally sign my house mates and I up to a tenancy agreement for a house we have already lived in for “quite some timeâ€.
A) The landlord had asked us to mediate where his previous attempts had failed, ie, he had requested that your household pay their outstanding council tax bills, which had by that time been reverted back to his name because he is the landlord and he also had a court summons issued in his name for the council tax bill which you and your flat mates had failed to pay. (For clarification please call Mrs M. Walshe – The Principle Specialist Council Tax Officer for LBH&F –0208 753 6681, she would love to hear from you regarding the outstanding council tax bills, and please in future if you are going to try to avoid paying your bills please do not post a review on a public website which openly declares that you were living at the property for “quite some timeâ€, ie, being the period when no council tax was paid..
"I have spoken with a housing support agency in regards to his unlawful actions and was strongly recommended to use a Tenancy Relations Officer from my local council to mediate any dealings with Amber and Co. Real Estate Agency and with Stephen Jones."
A) You apparently spoke with a Tenancy Relations Officer. You posted this review on the 27th Sept 2012 and as of today the 14th Jan 2013 we have not been contacted by the said officer. This would lead us to assume that you did not contact LBHF because you knew that by not paying your council tax bill you were actually the person at fault and not the landlord or his agents.
"I tried to postpone a meeting with Stephen until an officer was available to attend the meeting with us but as soon as I mentioned this he became really aggressive and abusive towards me and threatened me with eviction."
A) On the evening of the 27th Sept 2012 we had arranged for your household to attend our office in order to go over the clauses of the contract. You were the only tenant who refused to attend. You called our office 15 minutes before the scheduled meeting and when you were informing me of your reluctance to attend the meeting you spoke very abruptly to me on the phone, and I then informed you in a professional manner that if you failed to sign a Tenancy Contract, the landlord would issue you with a notice to vacate his property. Please remember that the landlord was deeply upset that he had been issued with a court summons in his name because of a bill that you and your flat mates had failed to pay.
"I have found him to be a very unprofessional estate agent who has tried to bully and intimidate my house mates and myself into signing his illegal tenancy agreement."
A) Throughout your review you have mentioned the word illegal several times. Please be informed that there is nothing illegal about asking Tenants to sign a Tenancy Agreement, it is the law of the land and as such we at Amber & Co must comply with this law. But just for clarification, failing to pay your bills is actually illegal in this country.
"I would not recommend anybody use this dodgy Real Estate Agency for any reason at all. You are just asking for trouble if you do."
A) No reply necessary, the above responses should clarify who was at fault in this situation.
Thank you for taking the time to read our reply, and thank you Nathan for bringing this website to our attention.
Amber & Co
management