Gibbs Gillespie
Brentford, TW8
4.4/5, 132 reviews
84% recommended
100% sales valuation accuracy
100% sales fee satisfaction
85% lettings valuation accuracy
82% lettings fee satisfaction

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“Con aritst...”

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Feb 14,2019
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Tomek
By: 'jason'
Feb 14,2019
4 people found
this helpful
After finding a property online offered by Thorgills my partner and I decided to proceed. we paid £512 admin fee, and also a £1000 referencing fee/deposit for the property, which is the highest on the market, which no one told us about. (Foxotn's charge £35 for referencing to put this into context)

£1512 in, we decided to pull out and stay put in our current property. the lettings agent we dealt with Dan Cole is new to the business and I was told he may have "forgotten" to tell us about this important point. After many calls and emails we are no further forward. I have spoken to the letting manager Tomek Cole, and he has been no help, all he keeps saying, is, its in the terms and condition which you signed. My point is, no one told us about this very important point. Not once.

I have also copied in the Managing Director Ben Madden, and I am awaiting a response from him.

We feel we have been conned and we will be taking legal action. We will also be going to the property ombudsman regarding this case.

I wanted to let everyone know, if you do use thorgills, make sure you read all the small print, and ask about hidden fees and extras fees.

If we were made aware of this, from the start, before handing over any money, we certainly would have not go ahead.

Due to all the stress, we now want our admin fee back of £512 and also the £1000 "referencing fee / money towards the deposit"

If you fail referencing or have a change on heart. You will be stung with a £1000 fee. be warned, thorgills are a disgusting company to deal with.
Comment on agent fees
bad. £512 admin, £1000 referencing
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Latest Reviews

View all Reviews 132
16th Aug 2021
reviewed by 'Tom'
“Me and my friends decided to rent our first property with Thorgills and the service was great throughout. Easy communication ......”
19th Mar 2021
reviewed by 'do not display'
“I want to share my experience of dealing with Natasha Clarke. With a complicated and somewhat involved tenancy,Natasha was ......”
10th Mar 2021
reviewed by 'Elena'
“I was looking for a flat to move in and I found a perfect one via Thorgills. I need a ......”
2nd Mar 2021
reviewed by 'Subhi'
“Kat Felton has been an excellent liason for my current flat which I am renting through Thorgills. She has ensured ......”
29th Jan 2021
reviewed by 'Elvis'
“They deserve more than 5 stars! Great estate agents, with friendly and professional staff who treats all their clients with respect. ......”
10th Dec 2020
reviewed by 'Giuseppe'
“I had an amazing experience with Thorgills - Amy and Andre helped me a lot through the process and they ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Gibbs Gillespie
44 High Street
Brentford
Middlesex
TW8 0BB
020 8560 9555

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £280,000 £1,375,000
Lettings 85% 82% £650 £5,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
19 7 46 12 21 0 12 0 13 2
Areas covered
  • TW8
  • Brentford
  • W5
  • Ealing
  • W13
  • West Ealing
  • W4
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Rickmansworth, WD3

“Great service from Matt, Karam and Amy....”

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Aug 16,2021
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Karam
By: 'Tom'
Aug 16,2021
0 people found
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Me and my friends decided to rent our first property with Thorgills and the service was great throughout. Easy communication with Matt and Karam and then a smooth and efficient process with Amy. Thanks to all involved....
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Mar 19,2021
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Natasha
By: 'do not display'
Mar 19,2021
0 people found
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I want to share my experience of dealing with Natasha Clarke. With a complicated and somewhat involved tenancy,Natasha was most accomplished and efficient in guiding me the landlord and the tenant through the nuances of the situation. She replied immediately to queries and did ...
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“I was looking for a flat to move in and ......”

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Mar 10,2021
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Kat
By: 'Elena'
Mar 10,2021
0 people found
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I was looking for a flat to move in and I found a perfect one via Thorgills. I need a help to set up all bills and Kat Felton (Senior Property Manager) helped me a lot. She is very polite, quick responding person who is ...
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“Kat Felton has been an excellent liason for m......”

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Mar 02,2021
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Kat
By: 'Subhi'
Mar 02,2021
0 people found
this helpful
Kat Felton has been an excellent liason for my current flat which I am renting through Thorgills. She has ensured that all my questions are answered and any issues resolved promptly. I am very pleased with working with her. She also has a great personality ...
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“They deserve more than 5 stars! Great estate ......”

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Jan 29,2021
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Toby
By: 'Elvis'
Jan 29,2021
0 people found
this helpful
They deserve more than 5 stars! Great estate agents, with friendly and professional staff who treats all their clients with respect. I had the pleasure of dealing with them and I couldn’t be happier. Toby was amazing, he did everything he could to ensure we ...
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“I had an amazing experience with Thorgills - ......”

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Dec 10,2020
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Andre
By: 'Giuseppe'
Dec 10,2020
0 people found
this helpful
I had an amazing experience with Thorgills - Amy and Andre helped me a lot through the process and they have been really helpful as I had so many issues with my previous agency. I can already tell this is a very professional and serious ...
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“I would highly recommend Thorgills very profe......”

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Dec 10,2020
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Shoyab
By: 'GARY'
Dec 10,2020
0 people found
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I would highly recommend Thorgills very professional & efficient from valuation to completion. They kept me informed all through the journey & completed in the time frame they said it could be done in. Excellent service, Excellent team. Thank you. Gary Cox...
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“Unprofessional...”

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Sep 07,2020
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Timour
By: 'Brett'
Sep 07,2020
2 people found
this helpful
I am a 51 year male and over many years I has rented several properties in three different countries. I have always had a wonderful relationship with my landlords and/or agents. In 2019 I rented a property that was managed by Thorgills Brentford. In 2020 I became ...
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By: Rabah Debbih
Sep 14, 2020
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I had a wonderful service from Amy love she was very professional and helpful in her work many thanks ...

“Just do not trust this agent to let your prop......”

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Aug 17,2020
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By: 'Charles'
Aug 17,2020
0 people found
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Just do not trust this agent to let your property. They have failed to discharge many of their obligations per our contract and as a direct result I am looking at a renovation bill that will likely top GBP 20K. I was offered GBP 300 as ...
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“Very helpful over the last few months when th......”

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Jul 13,2020
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By: 'Gerry'
Jul 13,2020
0 people found
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Very helpful over the last few months when things have been pretty difficult. Ensuring everyone is up to date with developments and presenting creative ways forward....
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“Continually impressed...”

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Jun 29,2020
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By: 'Sarah'
Jun 29,2020
0 people found
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I have worked with Thorgills for years and am impressed every time my property needs renting. they are pro-active in contacting me months before the tenancy is due to end, they always source strong tenants and every tenancy has seen me achieve improved terms....
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“Simply brilliant...”

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Jun 24,2020
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By: 'Stephen'
Jun 24,2020
0 people found
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Simply brilliant. The last few months have been so tough, but Thorgills attentive approach partnered with masses of experience ensured our sale proceeded....
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“Continually impressive...”

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Jun 24,2020
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By: 'Marc'
Jun 24,2020
0 people found
this helpful
I have worked with Thorgills for a number of years now. I have found them to be on the ball, always pro-active in sourcing new tenants, providing exceptional referencing and structuring suitbale rent increases that are fair to everybody. Easily Brentford's best agent, perhaps thats ...
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“pleasant home...”

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May 20,2020
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Rszvan
By: 'Andrei'
May 20,2020
0 people found
this helpful
thanks to Rszvan Vizitiu for helping me find a perfect home! because he really helped me a lot with the choice...
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thanks to Rszvan Vizitiu for helping me find a perfect home!
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“Awfull customer service skills ,very rude and......”

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Apr 27,2020
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By: 'Simon'
Apr 27,2020
1 people found
this helpful
Awfull customer service skills ,very rude and arrogant staff. I advise all landlords and tenants to stay well away from using this company. They have no time for you, only your money! Disgusted with the level of service to say the least....
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“The team at Thorgills are second to none. It ......”

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Apr 14,2020
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Laura
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Alice
By: 'George'
Apr 14,2020
0 people found
this helpful
The team at Thorgills are second to none. It has been a pleasure working with Laura, Daniel and Alice. Would happily use them again....
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“I heard a lot of bad things about estate ag......”

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Mar 02,2020
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Alice
By: 'Penelope'
Mar 02,2020
0 people found
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I heard a lot of bad things about estate agent, but I must say from day one Thorgills have been proactive with the sale of our property. Keeping us updated at every stage. Their professional, polite staff were so helpful especially Alice Madden who worked ...
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“Too much staff turnover that leads to poor an......”

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Feb 28,2020
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Chloe
By: 'Christina'
Feb 28,2020
0 people found
this helpful
Too much staff turnover that leads to poor and inappropriate communication. Poor customer service skills and inappropriate communication. I will not utilize again. My tenant was not pleased as well ....
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“Thorgills acted for me in the sale of a prope......”

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Feb 24,2020
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Laura
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Alice
By: 'Charles'
Feb 24,2020
0 people found
this helpful
Thorgills acted for me in the sale of a property in Brentford. They had previously acted as the managing agents for three years while I rented out the property and were professional and effective. However they excelled themselves on the sales side. Despite a difficult ...
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“Arrogant picks.I paid over 2k to let me pro......”

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Feb 13,2020
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Chloe
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Haffeeza
By: 'MR'
Feb 13,2020
1 people found
this helpful
Arrogant picks. I paid over 2k to let me property for a 2 year rental. The tenant left after 1 year and I moved back in, then after 2 years they sent me another 2k bill telling me I'm still letting it out. Entitled. After I told them ...
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“Good service and communication by Thorgills i......”

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Jan 09,2020
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Alice
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Kat
By: 'Kamal'
Jan 09,2020
0 people found
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Good service and communication by Thorgills in the sale of our property in Brentford. Alice was particularly good at keeping us well informed through the process. Kat Felton also provided good service while it was being let....
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“Very good service on a short term let. Very......”

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Jan 04,2020
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Sara
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Amy
By: 'Lloyd'
Jan 04,2020
0 people found
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Very good service on a short term let. Very responsive and on time for appointments . Flat was ready when promised and properly cleaned....
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“I have been working with Amy and the Property......”

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Jan 03,2020
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Haffeeza
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Amy
By: 'Alfie'
Jan 03,2020
0 people found
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I have been working with Amy and the Property Management team for a number of years and they are always quick to respond and book in jobs. They are very efficient and always ready to help. I'd highly recommend Thorgills...
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“Very organised, very helpful and very friendl......”

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Dec 30,2019
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By: 'Marjan'
Dec 30,2019
0 people found
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Very organised, very helpful and very friendly staff members. Helped me find a beautiful property, in a nice area. Happy with them so far....
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“Vito...”

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Dec 23,2019
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vito
By: 'Ben'
Dec 23,2019
0 people found
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Vito helped us. We had some up and downs but at the end of the day we got the job done....
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“Vito szoma is very professional and helpful. ......”

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Dec 23,2019
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vito
By: 'amie'
Dec 23,2019
0 people found
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Vito szoma is very professional and helpful. he always arrives early and takes the time out to make sure he knows everything about the space he is showing. Vito always takes time out to inform me of prospective viewings and company details, this helps me ...
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“Cant thank Amy enough for being so amazing, h......”

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Dec 22,2019
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Amy
By: 'Airis'
Dec 22,2019
0 people found
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Cant thank Amy enough for being so amazing, helpful and kind! I’ve had the best experience with Thorgills and would recommend you guys in a heartbeat. A big thank you to Amy, Dan & the team and Merry Christmas!...
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“Thank you Thorgills...”

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Dec 21,2019
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Amy
By: 'Julia'
Dec 21,2019
0 people found
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I have moved for the last couple of years quite a lot and dealt with different estate agencies. Thorgills was by far the best agency. They provide excellent, efficient and fast service. The staff is professional, very polite and friendly. I didn’t have to ...
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“Shoyab was very helpful and........”

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Dec 20,2019
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Shoyab
By: 'Muhsin'
Dec 20,2019
0 people found
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Shoyab was very helpful and always kept us up to date throughout the whole process. He is extremely committed to his role, even doing a viewing on a SUNDAY! Thorgills have a gem as he is one of the most pleasant people I have dealt ...
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“Having experienced the customer service at Th......”

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Dec 20,2019
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Toby
By: 'Fiona'
Dec 20,2019
0 people found
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Having experienced the customer service at Thorgills and how each individual staff members have supported me, I would recommend to anyone that they are a great bunch who listen, and most importantly friendly. Thank you Toby, Natasha and Dan....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:09 AM 19/12/2019 by Henry Lane

Awards won by Gibbs Gillespie, Brentford TW8 0BB



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