33% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Feb 13,2019
Feb 13,2019
1
people found
this helpful
this helpful
Dealing with Chestertons was the most frustrating and time-wasting thing I have ever been through. My flatmates and I put in an application for a property through Chestertons, this got all the way through to the point of receiving our Offer Letter. Then the day that I was expecting to receive an email with our Lease Agreement to sign, the Agent called me up to say the landlord sold the property. First of all, he lied to me and acted as if he had no idea the landlord was selling behind the scenes, a quick google search showed me that in fact it was up for sale on the Chestertons website. Secondly, the Agent knew that I had turned other properties for this one and should have been honest from the start about the intention to sell as now we have missed out on the other opportunities as the application process took two weeks. Thirdly, we had already paid our 50% deposit as well as reference fees which the Agent assured would be transferred back in full immediately. Upon following up (which I had to do multiple times because the Agent was simply unresponsive) I was told the transfer had been made but would take 3 days â UNREASONABLE as my transfer to them was able to go through on the same day. Then when I asked to see proof that the transfer was made, I was promised an email with that proof which should be an immediate email if the transfer was in fact already made â this was never sent to me. I am still in the process of finding out where our deposit is and when we will get it back. This is completely unprofessional on their part and they have made no attempt to appease me and my flatmates after lying to our faces, wasting two weeks of our time, taking our money and then making it difficult to get it back.
I will NEVER deal with Chestertons again, nor would I EVER recommend them to anyone.
I will NEVER deal with Chestertons again, nor would I EVER recommend them to anyone.
Comment on agent fees
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Latest Reviews
3rd Apr 2020
reviewed by 'Anonymous'
29th Feb 2020
reviewed by 'sergio'
16th Sep 2017
reviewed by 'Isabel'
Opening Hours
Address
Chestertons
255 Kentish Town Road
Kentish Town,London
Greater London
NW5 2JU
020 7267 1010
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 100% | £0 | £0 |
| Lettings | 0% | 99% | £2,200 | £2,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 0 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 03,2020
Apr 03,2020
0
people found
this helpful
this helpful
This lettings agency was responsible for anti-social behaviour within a block that I live in. The agent's tenants were aggressive and were involved in drinking alcohol and making noise in the middle of the night. The agency encouraged the landlord to direct the tenant's behaviour. ...
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Feb 29,2020
Feb 29,2020
1
people found
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this helpful
The agent Ralphael gave a new offer to the landlord whilst we had already agreed (in writing) my offer and i was in process of send all my documents to them.
Terrible!...
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Feb 13,2019
Feb 13,2019
1
people found
this helpful
this helpful
Dealing with Chestertons was the most frustrating and time-wasting thing I have ever been through. My flatmates and I put in an application for a property through Chestertons, this got all the way through to the point of receiving our Offer Letter. Then the day ...
read full review
read full review
Comment on agent fees
irrelevant to the issue
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Sep 16,2017
Sep 16,2017
1
people found
this helpful
this helpful
Very satisfied by Manuel who was professional, efficient and patient to answer our different requests during and even after the conclusion of the contract. We highly recommend!...
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Feb 16,2017
Feb 16,2017
0
people found
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Laura Reeve was a pleasure to deal with: firm-but-fair, politely persistent, no bullshit. Actually made some useful suggestions rather than useful agent blether....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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