0% lettings valuation accuracy
0% lettings fee satisfaction
Feb 13,2019
Feb 13,2019
5
people found
this helpful
this helpful
I can't describe how bad my experience was with this worst agency ever. It was only the start of tenancy and it started with load of lies. I was the first customer to see a property in Loughborough on rightmove and I was booked an appointment for viewing. I highlighted clearly that I wanted the property I do have good records and professional with no problems at all. They called me to postpone the appointment viewing for reasons of training!! I insisted that I am interested in the property and that I am in a rush to move in so they gave me another appointment for the day after and they promised the property is available and not to worry. In the mean time I made my plans and I contacted my landlord and my manager to give notices!! They did not mention any payments to hold the property or whatsoever. They called on same day of training saying sorry the property is gone. What !!! when and how !!!! and what happened to the training. They told me all sort of lies and the manager Rebecca does not have a clue about what other staffs were doing one of the staffs hung up the phone on my face with no clear explanation. They did not bother to check the records ..very abusive and worst experience ever...would you like to go through this hassle even before starting the tenancy ! Certainly NO they are not serious just avoid as much as you can ... SHAME ON YOU BUTLINPS it was my mistake to even consider contacting you and I am very thankful I did not go through this bad experience for months ..Thanks
Comment on agent fees
Very bad because of bad service obviously
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Latest Reviews
11th Oct 2021
reviewed by 'Holly-Ann Bartram'
13th Feb 2019
reviewed by 'D'
20th Aug 2017
reviewed by 'Nathan'
Opening Hours
Address
Butlin Property Services Limited
40 Howard Road, Clarendon Road
Leicester
Leicestershire
LE2 1XG
0116 2745778
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £525 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 12,2024
Mar 12,2024
1
people found
this helpful
this helpful
This company managed a building of 76 flats between 2020 and 2024 and the communal areas were continually unclean, lights broken, lift broken for 2 weeks, no cover for concierge illness or annual leave. The staff they employed are lovely, just unable to do their job under terrible management. ...
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Sep 24, 2024
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(1)
Katy, just found your review & couldn't agree with you more. I own & live in a flat in a development managed (if you can call it that) by Butlins. They never visit, electric gates broken for over a year, repairs in communal areas substandard, garden left scruffy & uncared for etc. Butlin staff breathtakingly arrogant even breached our lease and only ceased when we got a solicitor at our own cost. Service charges increase every year without explanation & won't provide a statement of what was actu ...
Oct 11,2021
Oct 11,2021
3
people found
this helpful
this helpful
If I could put ZERO stars I most defiantly would.
I've been dealing with this pathetically useless company for six years now and they just get worse and WORSE. The staff are SO useless, unhelpful, rude, they look very unpresentable , never answer the phone, NEVER ...
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Feb 13,2019
Feb 13,2019
5
people found
this helpful
this helpful
I can't describe how bad my experience was with this worst agency ever. It was only the start of tenancy and it started with load of lies. I was the first customer to see a property in Loughborough on rightmove and I was booked an ...
read full review
read full review
Comment on agent fees
Very bad because of bad service obviously
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Aug 20,2017
Aug 20,2017
3
people found
this helpful
this helpful
Our flat was flooded on Friday, August 18th, 2017 after 5pm when our neighbor's boiler broke and starting spewing water. Our neighbor was away, so no one could open the flat door to let a plumber shut off the water. When I tried to call Butlin ...
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Sep 13, 2017
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(1)
Dear Mr Brown,
As I have replied to your google review with the same content on the 20th August. I will summarise the response here.
- There are emergency numbers posted on the notice boards.
- An emergency call out for a contractor to assess and then gain access to the property would have taken over an hour
- The most effective emergency number in this scenario was 999.
- We manage the Building for the management company and the shareholders of the company/building.
- We do not hold keys ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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