0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Feb 11,2019
Feb 11,2019
0
people found
this helpful
this helpful
One of the worst experiences we have had, after what we thought was a positive valuation it went downhill from there. Very poor communication, i.e., very little feedback on viewings, if at all, details of prospective viewings almost non-existent, this after repeated phone calls asking that everyone involved with the sale be updated, by phone/email/text. When trying to contact the agents representative being told that he/she not available, (message left for them to contact us) nothing happens. Then being sent details of properties for sale! when queried this agent said it was a computer glitch. Buyer complained that viewing times arranged with agent not met and did not turn up, and when they did showed no interest in proceedings. In all not an experience that we would want to repeat. I have run a Limited Company and if I had given the this kind of service (or lack of it) I would have soon been out of business very quickly.
Comment on agent fees
The fee charged certainly did not reflect the service given.
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Latest Reviews
9th Dec 2022
reviewed by 'Datta'
20th Apr 2021
reviewed by 'Mary'
11th Feb 2019
reviewed by 'Not'
28th Feb 2018
reviewed by 'Landlord'
23rd Feb 2018
reviewed by 'Rigsby'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £200,000 | £200,000 |
| Lettings | 100% | 99% | £525 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 1 | 1 | 0 | 1 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 09,2022
Dec 09,2022
1
people found
this helpful
this helpful
Disgusting and unprofessional service from the branch manager, over valued a house by £100,000 - which agent has a house on sale for almost a year if they are working effectively? Completely negligent and out of line with market conditions poor service to myself and vendor. ...
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Apr 20,2021
Apr 20,2021
0
people found
this helpful
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We found dealing with Tam and Sandra very pleasant .they were helpful and nothing too much trouble for them .We would recommend Connells lettings to anyone . Everything seems to have gone so smoothly ....
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Feb 11,2019
Feb 11,2019
0
people found
this helpful
this helpful
One of the worst experiences we have had, after what we thought was a positive valuation it went downhill from there. Very poor communication, i.e., very little feedback on viewings, if at all, details of prospective viewings almost non-existent, this after repeated phone calls ...
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Comment on agent fees
The fee charged certainly did not reflect the service given.
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May 08,2018
May 08,2018
0
people found
this helpful
this helpful
I have been working with Connells Lettings team for a few years now and have had fantastic service notably from Emma Marriot and more recently from her colleague Emma Ter Harr - who work between the Grantham and Melton Mowbray offices.
Despite working across the ...
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Comment on agent fees
Good
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Feb 28,2018
Feb 28,2018
0
people found
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I have been letting a couple of properties in the Grantham through Connells for the last couple of years, for the first few months there was a lot of staff turnover so the service was a little poor, but I can honestly say that since ...
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Comment on agent fees
I feel there feels are slightly high
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Feb 23,2018
Feb 23,2018
0
people found
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The purchase of our properties went through very well but unfortunately we were let down badly by the person the let out the first of these with letting to an obviously poor tenant and failure to communicate. However, a change of personnel; rectified that and ...
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Comment on agent fees
Within normal rates
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“Connells Grantham business mantras are seemingly deception, shockingly poor service & ......”
Dec 02,2017
Dec 02,2017
2
people found
this helpful
this helpful
Connells Grantham business mantras are seemingly deception, shockingly poor service & timekeeping, and theft. Throughout our tenancy they consistently failed to respond in a timely fashion to our requests, which at it's worst left left us with an unsecured property (broken back door lock) for in ...
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Comment on agent fees
In line with industry standard.
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Feb 25,2015
Feb 25,2015
0
people found
this helpful
this helpful
I'd just like to thank Louise Stewart for all her help and guidance in renting out my properties in Grantham. Her professional attitude when dealing with difficult tenants or tradesman is greatly appreciated and she is always my first port of call when these issues ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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