50% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
67% lettings fee satisfaction
Feb 11,2019
Feb 11,2019
0
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Following my second complaint in 3 years I have just moved my property from Connells. The West Bromwich branch failed to complete an inspection report correctly in March 2018 resulting in months of delay in completing two basic maintenance jobs. Communication between staff in different locations is ineffective and actions they commit to are not carried through. When I visited the branch and spoke to Rachael, the Lettings Manager about my concerns, no notes were made during my visit and I received no follow up contact from her. I have received partial reimbursement for the 10 months management fee since the inspection. I am not prepared to go through the complaints process for a third time, which with Connells I believe will only be a matter of time. I have no confidence in Connells to manage my property.
Comment on agent fees
The monthly management fee is reasonable but does not represent value for money when their service is so poor.
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Latest Reviews
1st Mar 2024
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25th Jul 2023
reviewed by 'Abigail'
11th Feb 2019
reviewed by 'AdamB'
6th Aug 2018
reviewed by 'Grenville'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £0 | £0 |
| Lettings | 50% | 67% | £495 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 |
Areas covered
- B70
- DY4
- b71
- B21
- b66
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 01,2024
Mar 01,2024
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I have the best letting experience with connells so far. They made the process stress-free for me althrough my letting process. I've met different awful agents but connells gave me the best services. Their agents were really nice, supportive and helpful.
I am definitely recommending ...
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Jul 25,2023
Jul 25,2023
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Connells has been an excellent housing agent for me and my family in term of finding for mortgage and any other things. The reason I rated it 5 stars is because they helped me from the starting of mortgage findings to the end. I and my ...
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Feb 11,2019
Feb 11,2019
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people found
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Following my second complaint in 3 years I have just moved my property from Connells. The West Bromwich branch failed to complete an inspection report correctly in March 2018 resulting in months of delay in completing two basic maintenance jobs. Communication between staff in different locations is ...
read full review
read full review
Comment on agent fees
The monthly management fee is reasonable but does not represent value for money when their service is so poor.
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Aug 06,2018
Aug 06,2018
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We used Connells as our letting agent when we moved out of our property in Dagger Lane, West Bromwich. The lady we dealt with was polite and responsive so we felt safe in her hands. She didn't stay with the company long though as they ...
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Comment on agent fees
I paid well in excess of 1,500 GBP in fees to Connells even though the tenant they chose paid less than that in actual rent!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints - Residential Estate Agency
Compliance Group Estate Agency
Connells Group
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
T: 01525 215410
E: [email protected]
Last updated at 9:08 AM 01/08/2016 by Aaran Ryatt
Compliance Group Estate Agency
Connells Group
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
T: 01525 215410
E: [email protected]
