100% sales valuation accuracy
100% sales fee satisfaction
Feb 08,2019
Feb 08,2019
11
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I am a current tenant in a property which the landlord is advertising through Dexters. Today I received a call from my landlord at 4pm asking if the agent could enter the house for a viewing. I said no, as is within my rights: the Housing Act 1988 obligates you to provide tenants with a minimum of 24 hours' notice before entering the property. He agreed and said that he'd arrange it for tomorrow.
Five minutes later, an agent from Dexters in Hackney knocked on my door. I said that we had been given no notice about a viewing. He said that the landlord had said he'd given notice, and that he had someone who had 'travelled all the way across London' to see the property. I said that he wasn't permitted to enter the property as we haven't received notice, and to give 24 hours notice. He was extremely pushy and intimidating, repeating that I should give him access to the property because the 'girl had travelled all the way across London for the viewing' and that he would have to disappoint her. He said I was being unreasonable. This went on for several minutes of him not taking 'no' for an answer, despite me iterating that it's my legal rights. Eventually I closed the door.
I immediately called my landlord to alert him that the agent from Dexters had turned up; my landlord said he had explicitly not given the agent permission and that he had insisted on coming.
Then the agent knocked on the door again, this time with the woman who wanted to view the property! He again pushed and insisted on being let in. At this point I said 'the landlord did not grant you permission, he's on the phone now - you can talk to him' and handed over my phone. The agent at this point completely backtracked on the phone to my landlord, saying 'I just came around to collect some details' - it was clear he had lied to me about my landlord giving permission. I reiterated our tenants' rights under the Housing Act, and closed the door.
It was a horrible experience which left me feeling shaken. I am a young female in the house alone, and the Dexters' representative explicitly lied, intimidated, and wouldn't take 'no' for an answer despite it being my legal right as a tenant to have 24 hours' notice for a viewing.
It's awful behaviour and I've raised a formal complaint. It's no wonder that Dexters has such a poor reputation.
Five minutes later, an agent from Dexters in Hackney knocked on my door. I said that we had been given no notice about a viewing. He said that the landlord had said he'd given notice, and that he had someone who had 'travelled all the way across London' to see the property. I said that he wasn't permitted to enter the property as we haven't received notice, and to give 24 hours notice. He was extremely pushy and intimidating, repeating that I should give him access to the property because the 'girl had travelled all the way across London for the viewing' and that he would have to disappoint her. He said I was being unreasonable. This went on for several minutes of him not taking 'no' for an answer, despite me iterating that it's my legal rights. Eventually I closed the door.
I immediately called my landlord to alert him that the agent from Dexters had turned up; my landlord said he had explicitly not given the agent permission and that he had insisted on coming.
Then the agent knocked on the door again, this time with the woman who wanted to view the property! He again pushed and insisted on being let in. At this point I said 'the landlord did not grant you permission, he's on the phone now - you can talk to him' and handed over my phone. The agent at this point completely backtracked on the phone to my landlord, saying 'I just came around to collect some details' - it was clear he had lied to me about my landlord giving permission. I reiterated our tenants' rights under the Housing Act, and closed the door.
It was a horrible experience which left me feeling shaken. I am a young female in the house alone, and the Dexters' representative explicitly lied, intimidated, and wouldn't take 'no' for an answer despite it being my legal right as a tenant to have 24 hours' notice for a viewing.
It's awful behaviour and I've raised a formal complaint. It's no wonder that Dexters has such a poor reputation.
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Mar 29, 2019
Dear Emily, I understand our Director Dennis Opara has been in contact with you and resolved the situation amicably, however, if you would like to contact me to discuss this matter further please do so at [email protected] Kind Regards, Marilyn Plews Customer Relations Teams
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Latest Reviews
16th Sep 2020
reviewed by 'Volkan'
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8th Feb 2019
reviewed by 'Emily'
24th Oct 2017
reviewed by 'Francis'
18th Aug 2017
reviewed by 'Graeme'
Opening Hours
Address
Dexters
10 Broadway Market
Hackney,London
Greater London
E8 4QJ
020 7247 2440, 020 7247 2441
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £300,000 | £482,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 7 | 3 | 14 | 0 | 10 | 0 | 2 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 09,2022
Jun 09,2022
0
people found
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Excellent service and professional approach. We met Dillan Mack
Senior Sales consultant from Dexter. He immediately understood our needs and as first-time buyers, I feel we could trust his expertise. Thank you. Looking forward to my first owned home....
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Jun 14, 2022
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Dear Karoline, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Ria Burton, Customer Relations Team ...
Sep 16,2020
Sep 16,2020
0
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They refused us to view a property, saying 'it is not for you'. The rent was 1625 pcm and we said we have a similar value of property which will rent out and have had a total annual income around 50K. They just said it is ...
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Mar 04, 2021
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Hey, that sucks, I hope you found a place. However, maybe it was for the best? Do you really want to be paying 40% of your income on rent? London property sucks ...
Sep 24,2019
Sep 24,2019
3
people found
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this helpful
The worst property management company I have ever used. Unresponsive until you complain, cavalier in sending workmen to fix minor issues, no follow up to check issues resolved even with an additional 10% fee for works over £350. Unresponsive to my tenants who ended up dealing with ...
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Feb 08,2019
Feb 08,2019
11
people found
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this helpful
I am a current tenant in a property which the landlord is advertising through Dexters. Today I received a call from my landlord at 4pm asking if the agent could enter the house for a viewing. I said no, as is within my rights: the ...
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Comment on agent fees
n/a
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Mar 29, 2019
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(1)
Dear Emily, I understand our Director Dennis Opara has been in contact with you and resolved the situation amicably, however, if you would like to contact me to discuss this matter further please do so at [email protected] Kind Regards, Marilyn Plews Customer Relations Teams ...
Oct 24,2017
Oct 24,2017
37
people found
this helpful
this helpful
I lived in a shared accommodation managed by Dexters.
I found a new tenant to take over my room and moved out of the property end of July 2017. The new tenant provided all the relevant documentation straight away and made the deposit to Dexters in ...
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Comment on agent fees
Overpriced for the service they provide
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Nov 07, 2017
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Dear Francis,
I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations ...
Aug 18,2017
Aug 18,2017
44
people found
this helpful
this helpful
I called Dexters to discuss a two bedroom next door to the property I already rent on Shacklewell Lane. I currently reside in a one bed that I shared with my partner and now as we are divorcing i felt I needed a change in ...
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Comment on agent fees
I wouldn't pay this Agent fees. You pay fees to r a level of service, that sadly this agenet wouldn't warrant.
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Aug 21, 2017
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Dear Marilyn,
Many thanks for your generic email (with name change) it would firstly help as customer service Manager to spell the name of the person correctly. Offering a sense to myself that this report matters somewhat to Dexters.
I am unsure what you could do to change the above? as it will not result In me securing the property, so I will offer a word of advice to Dexters. Being personable to those you may deem "not right" is judging and offensive. Estate Agents are a dying breed an ...
Oct 30,2015
Oct 30,2015
0
people found
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Davey Stone has been exceptional throughout our journey, from initial house hunting to the entire referencing process, to moving in! Michael Harris welcomed us with a friendly face and unrivalled knowledge of both the property and surrounding area, making us feel at ease and that ...
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Oct 30,2015
Oct 30,2015
0
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Michael was great as our letting agent. He was very upfront, easily contactable and there was no messing around. He showed us a property that was perfect and within days it was ours with no unnecessary effort or drama. Would highly recommend dealing with him....
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Oct 05,2015
Oct 05,2015
0
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Davey Stone was a great partner in the purchase of our first home. Jodie and Simon were always readily available, looking after our interests. They were extremely flexible and patient with our requests for visits before completion and helped us tremendously to speed up the ...
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May 26,2015
May 26,2015
0
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As a landlady, Davey Stone has exceeded my expectations - all agents are very talented at mediating fairly and politely between tenant and landlord. As a whole the agency is responsive, polite and keen.
I would thoroughly recommend Davey Stone to potential buyers/ landlords and ...
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Apr 22,2015
Apr 22,2015
0
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Hannah was as ever really helpful and efficient - We have always gone back to seek her help as dealing with her has proved very satisfactory. Would always highly recommend her as she helped make the process of finding a new tenant easy going. Hurray ...
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Apr 30, 2015
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Thank you so much, it's always such a pleasure to help you find a new tenant! ...
Apr 16,2015
Apr 16,2015
0
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Davey Stone are an exception to the rule when it comes to Estate Agents. They have been in the area longer than I have (20 years) and their knowledge of both the Lettings and the Sales Markets for our area is unrivaled. I have bought property ...
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Apr 15,2015
Apr 15,2015
0
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The lead sales team in Shoreditch were not always there and gave conflicting information.
However once Hannah came on board, she was always at the end of the phone or would return calls. Hannah was very knowlegable, extremely efficient and nothing was ever too much ...
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Jan 08,2015
Jan 08,2015
0
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Jodie was a breath of fresh air to deal with. Not the normal agent experience in so much as I always received an immediate response to any emails and calls and she was fully professional at all times. I was also impressed at her intricate ...
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Jan 07,2015
Jan 07,2015
0
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We had a great experience with Jodie - she was always super friendly and efficient, and helped us achieve a very smooth purchase, including recommending a brilliant Lawyer! We couldn't have asked for more....
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Dec 23,2014
Dec 23,2014
0
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Jodie Ryan sold our flat in E3 recently and we received a superb service. The price achieved was spot on, communication was excellent and everyones expectations were suitably managed.
I would not hesitate to recommend Jodie or Davey Stone....
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Dec 19,2014
Dec 19,2014
0
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A big thank you to Michael for an impeccable service that I have received from start to end. It's been the most pleasant and easy letting experience I have had to date which I would compare with the quality of a concierge service.
I shall ...
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Dec 16,2014
Dec 16,2014
0
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When it came to letting my property with Davey Stone, Hannah, Michael and John were excellent from start to finish. They were communicative, always answering emails and calls. I felt like they were positive and optimistic in their dealings with me as the nervous landlord ...
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Dec 16, 2014
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Thank you Rebecca, it's been a pleasure finding you tenants. We are so happy to hear you're satisfied with our services. ...
Aug 05,2014
Aug 05,2014
0
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My experience with Davey Stone and Michael was excellent. Rarely do you meet an agent who is willing to go above and beyond. From my first viewing of the property to the signing of papers, I felt informed, well looked after and in very good ...
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Jul 30,2014
Jul 30,2014
0
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MIchael was a total pleasure to deal with.
When my first rental fell through (through no fault of his), Michael went out of his way to get me the first viewing of another, equally lovely, property which I snapped up and am now happily living ...
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Jun 13,2014
Jun 13,2014
0
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I nearly didn't contact Davey Stone as I was a bit put off by their "over the top" marketing style but actually they were great. Simon Stone came across as a genuinely decent bloke, with knowledge and enthusiasm. My flat was under offer in 2 days ...
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Aug 25,2013
Aug 25,2013
0
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My husband and I would never have been able to buy the property we purchased without the patience and hard work of Phil Angiolini. We were due to exchange but were informed that the previous tenant was refusing to vacate the property, it looked certain ...
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Aug 09,2013
Aug 09,2013
0
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Having recently completed on the purchase of a flat, I would like to say that I found Phil Angiolini to be the most helpful and conscientious agent I have ever dealt with. I have bought and sold many properties over the years, but can honestly ...
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Aug 03,2013
Aug 03,2013
0
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Found this site looking for reviews of other agents - it prompted me to think how great Davey Stone are.
I can't recommend these people highly enough. They are fantastic. I sold my flat through them 2 years ago now. They made what is always a ...
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Aug 14, 2013
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Hi Julia, thanks for the review all these years later. Hows life in Margate?
Would be great to hear from you, [email protected]
Simon ...
Jul 02,2013
Jul 02,2013
0
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This was a long and complex sale, which was handled with patience and understanding. Austin went beyond the call of duty to make the sale possible, and I thank him for his great work.
I'd certainly use Davey Stone, if I ever sell!...
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Jun 24,2013
Jun 24,2013
0
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We bought our first flat through Davey Stone after looking around a number of flats across different estate agents. We found Davey Stone to be very professional and approachable throughout the whole process. We were kept informed of the status at every step of the ...
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May 27,2013
May 27,2013
0
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From start to finish the service from everyone at Davey Stone was second to none. I was given good advice at all times. When marketing the property, the quality of photographs was excellent. I quickly got a serious offer and was supported through the whole ...
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May 24,2013
May 24,2013
0
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Davey Stone sold our flat recently and have been very professional throught he whole experience. Their knowledge of my block of flat was very useful and certainly helped find us the righ buyer.
Davey stone also helped us relocate in a rental property for a ...
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May 17,2013
May 17,2013
0
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Davey Stone is a truly outstanding firm. This is the fourth time I have used their services and I have always been very impressed with their approach, which is outstanding. Davey Stone made me feel confident that my property requirements and interests were genuinely important ...
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May 15,2013
May 15,2013
0
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We've been looking for 3 one bedroom flats for the last 4 months. I registered, and visited every estate agent in Hackney. I am really surprised how good Davey Stone where compared to the other estate agents in Hackney, All the others I got either nothing from, ...
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