100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Feb 05,2019
Feb 05,2019
3
people found
this helpful
this helpful
I recently viewed a property advertised to Let with Mr Homes.
After the viewing I expressed keen interested in the property and was willing to pay the agency fees to secure it. Michelle explained that she had 4 more viewings at the property after me and that she needed to be fair and give everyone their viewing as planned and said that she would contact me the following working day, at latest within two working days to let me know of the outcome.
The viewing was short and sweet, I didn't feel extremely welcome and when I questioned Michelle about the residential area, she told me to "Google it". I was under the impression an estate agent was there to answer any questions of their customers?!
Regardless, I still really liked the property and wanted to secure it.
Two working days went by and I had heard nothing from Michelle or Mr Homes so I contacted them. I contacted them a further 3 times... every call was very similar and staff took down my details and promised a call back - that never happened.
So a week later since viewing the property I called the office for the final time, when again they took my details and instead of a curtesy call as promised, I received the most unprofessional text.
I quote (word for word):
"hi sorry about the late reply but the landlord has decided to go with another applicant
please check web site for and alternative
thanks
mrhomes"
Note: Not a single capital letter, comma, full stop or offers to help with any other viewings.
I am so disappointed with Michelle, Mr Homes and their lack of customer service. House hunting is stressful enough and the market is so competitive, therefore dealing with such unprofessional estate agents makes that even harder.
I would defiantly not recommend Mr Homes.
After the viewing I expressed keen interested in the property and was willing to pay the agency fees to secure it. Michelle explained that she had 4 more viewings at the property after me and that she needed to be fair and give everyone their viewing as planned and said that she would contact me the following working day, at latest within two working days to let me know of the outcome.
The viewing was short and sweet, I didn't feel extremely welcome and when I questioned Michelle about the residential area, she told me to "Google it". I was under the impression an estate agent was there to answer any questions of their customers?!
Regardless, I still really liked the property and wanted to secure it.
Two working days went by and I had heard nothing from Michelle or Mr Homes so I contacted them. I contacted them a further 3 times... every call was very similar and staff took down my details and promised a call back - that never happened.
So a week later since viewing the property I called the office for the final time, when again they took my details and instead of a curtesy call as promised, I received the most unprofessional text.
I quote (word for word):
"hi sorry about the late reply but the landlord has decided to go with another applicant
please check web site for and alternative
thanks
mrhomes"
Note: Not a single capital letter, comma, full stop or offers to help with any other viewings.
I am so disappointed with Michelle, Mr Homes and their lack of customer service. House hunting is stressful enough and the market is so competitive, therefore dealing with such unprofessional estate agents makes that even harder.
I would defiantly not recommend Mr Homes.
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Latest Reviews
5th Feb 2019
reviewed by 'Kirsty'
10th Dec 2018
reviewed by 'Chris'
14th Nov 2018
reviewed by 'Jay'
25th Sep 2018
reviewed by 'O’Toole'
25th Jun 2018
reviewed by 'Peter'
13th Mar 2018
reviewed by 'Mr.Homes'
Opening Hours
Address
Mr Homes Sales & Lettings
173 Pwllmelin Road
Fairwater,Cardiff
South Glamorgan
CF5 3QB
02920204555
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £105,000 | £165,950 |
| Lettings | 0% | 0% | £550 | £550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 0 | 6 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- CF5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 05,2019
Feb 05,2019
3
people found
this helpful
this helpful
I recently viewed a property advertised to Let with Mr Homes.
After the viewing I expressed keen interested in the property and was willing to pay the agency fees to secure it. Michelle explained that she had 4 more viewings at the property after me and ...
read full review
read full review
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Yes
Dec 10,2018
Dec 10,2018
0
people found
this helpful
this helpful
The potential sale of our property was handled very quickly and smoothly and completed in a timely way. We were kept up to date with progress as required all along and all contact was both friendly and efficient....
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Comment on agent fees
Fees were reasonable for our sale
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Nov 14,2018
Nov 14,2018
0
people found
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Cannot believe how much Michelle from Mr homes went above and beyond to get me and my partner moved into this house she has done everything for me I have not had to stress about a single thing right down to the last thing she ...
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Sep 25,2018
Sep 25,2018
0
people found
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The whole process with Mr Homes has been first class, from the initial meeting with Anthony and then dealing with the staff, mainly Gina and Leanne, leading onto the sale of the property. Thank you....
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Comment on agent fees
Competitive fees, which were negotiable.
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Jun 25,2018
Jun 25,2018
0
people found
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Brilliant service, communication and very helpful.
First house sale I had to do and Mr Homes was a great choice.
I would highly recommend them.
Many Thanks...
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Comment on agent fees
Fees were as expected, no hidden extras Everything was clearly explained.
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Mar 13,2018
Mar 13,2018
0
people found
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Mr Homes have sold two of our properties. Friendly, helpful staff. Can't recommend them enough!! Thank you so much for everything...
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Comment on agent fees
Good
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Mar 09,2018
Mar 09,2018
0
people found
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We were extremely impressed with Mr Homes from start to finish.
Anthony came and took the photographs which were excellent and then Gina dealt with the viewings.
We had a number of issues none of which related to Mr Homes and Gina was alway on ...
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Comment on agent fees
More than happy with the fees
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Dec 01,2017
Dec 01,2017
0
people found
this helpful
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Sold my house with Mr Homes, very good communication staff all helpful, and my house sold for asking price within a week! Fabulous thanks again Mr Homes...
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Comment on agent fees
Good price on the fees
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:17 PM 02/07/2018 by Nick Masters
