100% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Feb 04,2019
Feb 04,2019
0
people found
this helpful
this helpful
This is the second review I've had to write because they are THAT bad. Am now in the process of dropping them as managing agents and my new agents and I have been chasing them for TWO MONTHS to get basic transfer documents over (tenant info, deposits etc). Their employees simply don't reply to emails, they don't return phonecalls.
The saddest/funniest recent episode was that I sent my written approval to them to release the tenancy deposit to the new agents, and the guy who was supposed to then release the deposit went on a two week holiday without actioning my request!! The deadline for the release expires before he gets back. The amount of chasing, calling, emailing I'VE had to do just to get someone to take responsibility for this is insane.
If you fancy doing ALL the work for them, whilst paying extortionate fees, then they are the agency for you!
The saddest/funniest recent episode was that I sent my written approval to them to release the tenancy deposit to the new agents, and the guy who was supposed to then release the deposit went on a two week holiday without actioning my request!! The deadline for the release expires before he gets back. The amount of chasing, calling, emailing I'VE had to do just to get someone to take responsibility for this is insane.
If you fancy doing ALL the work for them, whilst paying extortionate fees, then they are the agency for you!
Comment on agent fees
Extortionate given that they literally don't fulfil their management brief, but charge fees nonetheless
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Latest Reviews
4th Feb 2019
reviewed by 'AAT'
2nd Nov 2018
reviewed by 'TK85'
Opening Hours
Address
Connells
129-131 London Road
Headington,Oxford
Oxfordshire
OX3 9HZ
01865 763501
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £0 | £0 |
| Lettings | 100% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 04,2019
Feb 04,2019
0
people found
this helpful
this helpful
This is the second review I've had to write because they are THAT bad. Am now in the process of dropping them as managing agents and my new agents and I have been chasing them for TWO MONTHS to get basic transfer documents over (tenant ...
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read full review
Comment on agent fees
Extortionate given that they literally don't fulfil their management brief, but charge fees nonetheless
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Yes
Nov 02,2018
Nov 02,2018
0
people found
this helpful
this helpful
The staff at Headington branch are out of their depth. Whilst I am sure that they don't make mistakes on purpose, (why would they) they are nonetheless astonishingly incompetent. They failed to perform the most basic tasks, like finding a tenant, dealing with end of ...
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Comment on agent fees
Far FAR too high given that you end up doing the work for them.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
