London, W6
1/5, 14 reviews
14% recommended
100% sales valuation accuracy
0% sales fee satisfaction
50% lettings valuation accuracy
11% lettings fee satisfaction

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“Most VILE Place on EARTH...”

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Jan 29,2019
Minithumbdown
By: 'Dee'
Jan 29,2019
4 people found
this helpful
It is hard to believe this agency can legally operate in this country. Everything switched from regular to HELL the day the tenancy started. A series of lies, deflections and obstructions following the fact that the shower did not work for a whole month whereas fixing it had been a pre-condition for the contract to start! These people are so HORRIFIC (no exceptions either, it's as if they've all been trained by the same evil mastermind) they simply "terminate the call" when they cannot answer in a way that doesn't indict them. They fix nothing. EVER. It's been 18 months, I am on my SECOND TPO complaint. Also TPO seems to always side with big business no matter how strong your case is. So when agencies like Marsh & Parsons act evil they know there is no real system of checks and balances so they are free to always just offer excuses, lie and SCAM tenants. I've had BED BUGS and MICE and the common areas are NEVER cleaned, ever. It's a pigsty and they always claim it's beyond their responsibility. You can talk to the secretary, the manager or the CEO (I have). They're ALL jus lacking in human decency and empathy. They seem to get high off of tenant misery, it's very bizarre. STAY AWAY.
Comment on agent fees
They are quick to offer you some admin fee back to you whereas the damage they caused should have cost waaaaaay more only so they can say you've already accepted compensation! WATCH OUT. These are scam artists.
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Latest Reviews

View all Reviews 14
4th Nov 2024
reviewed by 'Jo'
“Bob Marsh and Parsons manage my one bedroom flat in West London. Not only did they fail to ensure that ......”
23rd Aug 2024
reviewed by 'Brice Trevisan'
“The agency favored the landlord (with whom they have continuous commercial relationships) throughout the end of tenancy process leading to ......”
6th Aug 2022
reviewed by 'No mame because mobsters retaliate'
“Despicable criminals and sadists that seem to have been coached by the MOB. They screw you over at EVERY opportunity, ......”
24th Feb 2022
reviewed by 'Archie'
“Truly awful. Completely unscrupulous. Avoid at allCosts. They take no responsibility for any damage to your property by contractors they ......”
11th Nov 2020
reviewed by 'Carl'
“My partner and I (21 and 25) were looking for our first flat together, we were so excited but unfortunately taken advantage ......”
22nd Jul 2019
reviewed by 'Angela'
“Encouraged into raising the asking price and all for nothing. Bathtub broken for over 5 months, carpet falling apart. Shower not ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Marsh & Parsons
107 Shepherds Bush Road, Brook Green
Hammersmith,London
Greater London
W6 7LP
0207 605 7760

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 0% £0 £0
Lettings 50% 11% £1,208 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 1 7 0 0 0 0 0 4
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Incompetent and Costly....”

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Nov 04,2024
Minithumbdown
By: 'Jo'
Nov 04,2024
0 people found
this helpful
Bob Marsh and Parsons manage my one bedroom flat in West London. Not only did they fail to ensure that the tenant they found was able to pay, they then failed to act when I pointed out early on in to the agreement that the ...
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“Avoid at all cost if you are prospective tenants...”

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Aug 23,2024
Minithumbdown
By: 'Brice Trevisan'
Aug 23,2024
0 people found
this helpful
The agency favored the landlord (with whom they have continuous commercial relationships) throughout the end of tenancy process leading to us paying unjustified out of accordance costs such as check out report and administrative fees that should not have been covered by us. In collusion ...
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“Despicable criminals and sadists that seem to......”

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Aug 06,2022
Minithumbdown
By: 'No mame because mobsters retaliate'
Aug 06,2022
2 people found
this helpful
Despicable criminals and sadists that seem to have been coached by the MOB. They screw you over at EVERY opportunity, completely disappear whenever there is an issue even when (and particularly when) they are obviously at fault. Lots of bedbugs, water problems and common areas ...
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“Truly awful. Completely unscrupulous. Avoid a......”

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Feb 24,2022
Minithumbdown
By: 'Archie'
Feb 24,2022
2 people found
this helpful
Truly awful. Completely unscrupulous. Avoid at all Costs. They take no responsibility for any damage to your property by contractors they hire even if your property is rendered uninhabitable as mine was....
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“Awful, pushy and takes advantage of young people...”

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Nov 11,2020
Minithumbdown
By: 'Carl'
Nov 11,2020
1 people found
this helpful
My partner and I (21 and 25) were looking for our first flat together, we were so excited but unfortunately taken advantage of. At first the agent from the Shepherds Bush branch (Lets call them H), was great and very helpful. Kept coming back with new flats ...
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By: Vange
Jul 23, 2021
View all comments (1)
Hi, I just wanted to ask how you managed to get a portion of your rent back. I am in a similar situation where I have been pressured to pay the holding deposit but I am yet to sign the contract. The day after paying the deposit I found out I cannot move to London as planned. Before I paid the deposit I was told that it was refundable. Now that I'm asking for it back it is apparently non-refundable unless the landlord is the one that wished to pull out. Please help ...

“Encouraged into raising the asking price and ......”

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Jul 22,2019
Minithumbdown
By: 'Angela'
Jul 22,2019
1 people found
this helpful
Encouraged into raising the asking price and all for nothing. Bathtub broken for over 5 months, carpet falling apart. Shower not working for months at a time. Microwave breaking twice. Light circuit broken and strobing for months. Construction for months outside the window. FOUR AGENTS HELPING ...
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“Awful beyond belief...”

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Apr 15,2019
Minithumbup
By: 'Catastrophic'
Apr 15,2019
8 people found
this helpful
Verging on the linits of criminality.. Prospective tenants with held Abusive emails from the firm Referencing inaccurate Very bad reputation. I cannot possibly recommend these people...
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Comment on agent fees
Bad
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“Most VILE Place on EARTH...”

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Jan 29,2019
Minithumbdown
By: 'Dee'
Jan 29,2019
4 people found
this helpful
It is hard to believe this agency can legally operate in this country. Everything switched from regular to HELL the day the tenancy started. A series of lies, deflections and obstructions following the fact that the shower did not work for a whole month whereas ...
read full review
Comment on agent fees
They are quick to offer you some admin fee back to you whereas the damage they caused should have cost waaaaaay more only so they can say you've already accepted compensation! WATCH OUT. These are scam artists.
Feature review Comments (0) Report abuse Print review
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“awful...”

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Nov 07,2018
Minithumbdown
By: 'judy'
Nov 07,2018
4 people found
this helpful
had a viewing of a property today arranged for a builder and friend to view also, M&P called 15 minutes before viewing (we were at the property) to cancel - an offer had just been accepted and all viewings stopped! Sub standard treatment and not ...
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Comment on agent fees
n.a. thank goodness
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“Pushy and nosey!...”

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Oct 08,2018
Minithumbdown
By: 'potential_customer'
Oct 08,2018
3 people found
this helpful
I called for information about a property, the lettings agent, before verifying if the property I was calling for was available they wanted to know: Where I lived Why I wanted to move The name of the company I worked for My job title At ...
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Comment on agent fees
N/A
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“just DESPICABLE...”

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Jun 08,2018
Minithumbup
By: 'Dean'
Jun 08,2018
4 people found
this helpful
The most despicable, VILE bunch of people I have ever had to deal with. Every single one of them. Everything was wrong with the flat the minute I arrived. Shower broken, filthy carpet, all furniture broken. It was almost like a joke. They jerked me ...
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“Terrible experience...”

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Jun 05,2018
Minithumbdown
By: 'Disgruntled'
Jun 05,2018
3 people found
this helpful
This must be a terrible place to work as we seem to receive a new contact every two months. Multiple errors include sending incorrect emails, wrong names on contracts etc etc. The list goes on. Luckily we've been fortunate enough to have wonderful landlords that ...
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Comment on agent fees
Irrelevant
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“I've been renting for many years in different countries across ......”

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Apr 07,2014
Minithumbdown
By: 'No'
Apr 07,2014
5 people found
this helpful
I've been renting for many years in different countries across Europe, by far this was the worse experience that I've got with a letting agent/landlord. I found the letting agency staff abusive in their response and not helpful at all. I had problems with ...
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“We have rented a flat with this agency for 18 months ......”

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Nov 05,2011
Minithumbdown
By: 'Maria'
Nov 05,2011
4 people found
this helpful
We have rented a flat with this agency for 18 months and has been a nightmare! They were suposed to manage the property and we have had 3 different property managers, all os them very incompetent. They never replied when we had a problem at home ( for ...
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What agent could do to change your mind?
Their job!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Marsh & Parsons, London W6 7LP



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