I stand by my original comments. To be clear I reported the excessive condensation/damp and it was this that prompted your communication. My concerns regarding security remain valid and are not addressed in your response (communal security door to block). Rather than allude to our ‘conduct during the tenancy' I would expect any concerns you may have in this regard to be clearly stated.

David,

We are somewhat surprised at your comments, and to say the very least you are being economical with the truth, however we will take this opportunity to address your comments.
The modern penthouse set in the grounds of a Grade 2 listed building was viewed by yourself prior to rental and on the viewing and during the course of the tenancy you seemed very happy with the property. We did have to write to you to take sensible steps in avoiding excessive condensation including ensuring the bathroom extractor was used and not to dry clothes in the apartment when a tumble drier was provided. The contract doesn't state keeping the windows open for 2hrs, this refers to keeping the heating on during winter months.

We are not sure why you greatly exaggerate the issue with the gates and door entry system or what you would suggest we do with stone boundary wall that has been there for over 200yrs?

We think £25.00 is a very reasonable charge to call out a cleaner. The check out report is quite clear on what was required, if you think this and sending you the final deposit account within 14 days is unreasonable then we admit to being terrible landlords.

We will refrain from commenting your conduct during the tenancy when you don't get your own way.