33% sales valuation accuracy
25% sales fee satisfaction
Jan 29,2019
Jan 29,2019
2
people found
this helpful
this helpful
In the 30 years I have been buying, selling and renting property, I have never come across an estate agent as bad as Connells in Kingswood, Bristol. If you have a choice, avoid these guys at all costs.
Issues have included:
Failing to pass information between buyer and seller;
Failing to reply to calls and emails (in fact they have never replied to any of my emails);
Mortgage advice is free, but you need to join their "club" at £500 to get this - a complete con in my opinion.
If you HAVE to use them, put everything in writing and keep copies. Keep a diary of events, conversations, names of individuals etc. If you can talk direct with the seller or buyer, do it, it was save you a lot of time and money. And most of all, don't let them pressurise you into doing anything you don't want to.
They are signed up to the Property Ombudsman Organisation, where you can complain and seek compensation free of charge. I'm starting my complaint today.
Issues have included:
Failing to pass information between buyer and seller;
Failing to reply to calls and emails (in fact they have never replied to any of my emails);
Mortgage advice is free, but you need to join their "club" at £500 to get this - a complete con in my opinion.
If you HAVE to use them, put everything in writing and keep copies. Keep a diary of events, conversations, names of individuals etc. If you can talk direct with the seller or buyer, do it, it was save you a lot of time and money. And most of all, don't let them pressurise you into doing anything you don't want to.
They are signed up to the Property Ombudsman Organisation, where you can complain and seek compensation free of charge. I'm starting my complaint today.
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Feb 25, 2019
I would be very interested to hear your experience as it sounds extreamly similar to my experience. TOTAL RUBBISH!
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Opening Hours
Address
Connells
1 Regent Street
Kingswood
South Gloucestershire
BS15 8JX
0117 9353013
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 25% | £160,000 | £375,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 1 | 1 | 2 | 0 | 1 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 25,2022
Aug 25,2022
1
people found
this helpful
this helpful
Total lack of communication would not let from these!
Is it so hard to make a phone call couldn't tell us we were not successful in the let we viewed had to find out with the picture plastered with let agreed...
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Jul 09,2022
Jul 09,2022
1
people found
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Rubbish for selling. I'm a buyer looking to get a new place and they will not take viewings unless you see their mortgage advisor first. Their hard sell is that having an appointment with them will put me in a good position, basically implied they ...
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Nov 07,2019
Nov 07,2019
5
people found
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I recently sold my house through Connells and ended up doing most of the work myself, having to deal with the buyer directly! After conducting viewings, they consistently failed to provide any feedback unless I went to their shop to speak to them. This was ...
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Sep 04,2019
Sep 04,2019
1
people found
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this helpful
The. WORST. ESTATE AGENTS i have ever worked with!
I have to say the Kingswood Branch in Bristol are being run by complete ameteurs who are only about making a quick buck.
I have bought and sold properties for over 10 years and Connells in Kingswood ...
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Jan 29,2019
Jan 29,2019
2
people found
this helpful
this helpful
In the 30 years I have been buying, selling and renting property, I have never come across an estate agent as bad as Connells in Kingswood, Bristol. If you have a choice, avoid these guys at all costs.
Issues have included:
Failing to pass information between ...
read full review
read full review
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Feb 26, 2019
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(2)
Hi Sam,
I don't know where to begin. The house in particular I was interested in was a new build on a small development of 10 properties. All were advertised as having 2 parking spaces. Six weeks after placing a reservation fee did I find out it in fact only had one parking space. In fact, 9 of the ten houses came with a single parking space, although all had been advertised with 2.
Communications were terrible. Whilst I had made it clear I would be unable to commit to an exchange date, I ...
May 12,2018
May 12,2018
1
people found
this helpful
this helpful
I have had nothing but problems from the beginning. Told us that there were problems with the referencing 30 minutes before collecting our keys; didn't send the tenancy agreement till 2 days after we collected the keys; tenancy agreement had loads of errors (deposit amount, when rent ...
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Comment on agent fees
Terrible as they will take extra money for the deposit despite what the documents tell us.
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May 08,2018
May 08,2018
0
people found
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I have had a very bad experience dealing with incompetent staff, no-one knows whats going on. I was charged twice for everything 2 months in a row so have been chasing refunds non-stop. I also had to pay a court fee of £100 because they didn't forward ...
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Sep 30,2016
Sep 30,2016
1
people found
this helpful
this helpful
I have been with this Agent as a Landlord for quite a few years over that time I have found that communication and performance as a Management company rubbish .I am moving my properties to a new agent
I also use other agents that are ...
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Comment on agent fees
expensive
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Oct 07,2014
Oct 07,2014
0
people found
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Upon speaking to the staff members Kat and Chantelle originally, I had no issue with the service. We arranged a viewing for the house we were interested in, and on the day, drove hours across the country as we were looking to relocate to Bristol ...
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What agent could do to change your mind?
Maybe actually spoken to us and just told us from the start if they weren't going to arrange viewings for us. Or better yet, spoken to the landlord and got a clear yes or no.Attached Filesnbsp;
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Apr 30,2013
Apr 30,2013
0
people found
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Brilliant. Got me a great price and told me to decline offers (which i would h ave accepted) because they believed they coul get me more. Very professional. Sold and bought 3 houses through Connells and always had great service. Highly recommend!...
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Oct 11,2011
Oct 11,2011
12
people found
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this helpful
I have never experienced such a dreadful company as Connells. Bearing in mind that I've dealt with a lot of telecoms companies, that's saying something!
The staff at the branch were second to none in their abilities to make unfulfilled promises, be incapable of carrying ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I don't know where to begin. The house in particular I was interested in was a new build on a small development of 10 properties. All were advertised as having 2 parking spaces. Six weeks after placing a reservation fee did I find out it in fact only had one parking space. In fact, 9 of the ten houses came with a single parking space, although all had been advertised with 2.
Communications were terrible. Whilst I had made it clear I would be unable to commit to an exchange date, I was chased after only a couple of weeks. After six weeks the developed pulled out of the deal. I don't believe at any time my information was passed on to the developer.
Once the developer had pulled out, I was informed that my reservation fee would not be returned. This was against the contract I signed. I chased this with emails and calls - none were returned, and I don't believe the developer was ever contacted.
Finally I contacted the developer direct, and within 3 hours the money returned.
I have now started a complaint through Connells seeking compensation. If this is unsuccessful, i will complain to the Property Ombudsman. This is not a way to treat a first time buyer, who needs help and guidance in the process, not lies and lack of interest.