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Jan 25,2019
Jan 25,2019
0
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It was the most awful experience.
I requested the repair of my fridge and window lock on 17th Jan but haven't received any replies. I called the property management on 21st Jan, a guy named Sam picked up my call and the nightmare began. I asked if I could speak to Ryan who is in charge of my property, Sam asked me if I am the tenant or the landlord, he spoke quite fast so I didn't not hear him properly for the first second time so I kept saying 'sorry' to hope him repeat. He was impatient and kept speaking at the same speed so I just answered yes because I thought him ask me if whether I am the tenant of the property. Then he asked me 'who you are' so that I just answered the address of my property to verify my address. At the time I thought he is going to put me through to Ryan, I heard Sam speak to his colleagues in a very mean way to mock our conversation: Are you the tenant or the landlord? Yes. Who you are? 5x, xxx House. Then he passed me to Ryan.
After the call I asked others for Sam's surname because I wanted to make a formal complaint. Then he started to call me back and sent massage to me, I asked him if I could speak to his manager but he was like 'managers are on sick leave today, I am the senior in the office'. He explained because that fact that I didn't get him made him frustrated so he apologized for 'venting his frustration out on me'. I didn't take his apologizes then he text me saying that he has explained to his manager and they would contact me when they are back. Since now I haven't heard anything from his manager.
I am not a native speaker but that does not mean I cannot speak English at all, I work in MK and I tried very hard to learn and practise English to fit in this country and people. Initially when I couldn't hear properly, he did not make any effort to speak a bit slower, instead he turned to be impatient. Even more, he treated me like a joke and share this joke (which is me) to his colleagues just in front of me. (to be honest if Sam could talk to me at the speed when he was joking about me, I would get his questions). This hurts me deeply and this is never acceptable. The whole thing made me very sad and seriously affected my work for a whole day.
I'm not sure if Sam could speak a second language or he could respect people who is not native English speaker. The way he treated me was so disrespectful. And when he apologized, he pushed the fault on me rather than apologizing for his discrimination.
I hope people could treat others from different backgrounds with respect and the things happened to me never happen to others. But if does happen, I hope people who has been treated discriminated could stand out and shout it out to get more intentions on this problem, do not let people make fun of you just because they speak English better.
Also I hope Haart property can apologize in a formal way. Here's a suggestion for Haart: please train your staffs to mute the call before they humiliate the customers.
Finally, my fridge and my window lock still has not been repaired yet, it has been 8 days so please please solve the problem for me.
I requested the repair of my fridge and window lock on 17th Jan but haven't received any replies. I called the property management on 21st Jan, a guy named Sam picked up my call and the nightmare began. I asked if I could speak to Ryan who is in charge of my property, Sam asked me if I am the tenant or the landlord, he spoke quite fast so I didn't not hear him properly for the first second time so I kept saying 'sorry' to hope him repeat. He was impatient and kept speaking at the same speed so I just answered yes because I thought him ask me if whether I am the tenant of the property. Then he asked me 'who you are' so that I just answered the address of my property to verify my address. At the time I thought he is going to put me through to Ryan, I heard Sam speak to his colleagues in a very mean way to mock our conversation: Are you the tenant or the landlord? Yes. Who you are? 5x, xxx House. Then he passed me to Ryan.
After the call I asked others for Sam's surname because I wanted to make a formal complaint. Then he started to call me back and sent massage to me, I asked him if I could speak to his manager but he was like 'managers are on sick leave today, I am the senior in the office'. He explained because that fact that I didn't get him made him frustrated so he apologized for 'venting his frustration out on me'. I didn't take his apologizes then he text me saying that he has explained to his manager and they would contact me when they are back. Since now I haven't heard anything from his manager.
I am not a native speaker but that does not mean I cannot speak English at all, I work in MK and I tried very hard to learn and practise English to fit in this country and people. Initially when I couldn't hear properly, he did not make any effort to speak a bit slower, instead he turned to be impatient. Even more, he treated me like a joke and share this joke (which is me) to his colleagues just in front of me. (to be honest if Sam could talk to me at the speed when he was joking about me, I would get his questions). This hurts me deeply and this is never acceptable. The whole thing made me very sad and seriously affected my work for a whole day.
I'm not sure if Sam could speak a second language or he could respect people who is not native English speaker. The way he treated me was so disrespectful. And when he apologized, he pushed the fault on me rather than apologizing for his discrimination.
I hope people could treat others from different backgrounds with respect and the things happened to me never happen to others. But if does happen, I hope people who has been treated discriminated could stand out and shout it out to get more intentions on this problem, do not let people make fun of you just because they speak English better.
Also I hope Haart property can apologize in a formal way. Here's a suggestion for Haart: please train your staffs to mute the call before they humiliate the customers.
Finally, my fridge and my window lock still has not been repaired yet, it has been 8 days so please please solve the problem for me.
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Opening Hours
Address
haart
889-897 Silbury Boulevard
Milton Keynes
Buckinghamshire
MK9 3XJ
01908 666888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £187,000 | £350,000 |
| Lettings | 100% | 70% | £595 | £995 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 4 | 1 | 5 | 4 | 2 | 4 | 1 | 1 | 2 |
Areas covered
- MK9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 17,2022
Aug 17,2022
0
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Jack Bacon is amazing!!! Is a very serious and professional senior residential sales consultant. Give prompt answers to emails and don't keep you wait....
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Jun 29,2022
Jun 29,2022
2
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Thieves; I have been using this agency for past one and half years. They have given me more hard times than the tenants living in my property. They have charged me on multiple occasions, when asked for the reasons they won't reply back to me. ...
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Apr 28,2021
Apr 28,2021
0
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I have been trying to view multiple properties and had to call every day to chase for a phone call back to confirm. No contact was made to me despite asking for a confirmation. I initially booked the viewings on a website and again no ...
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Sep 29,2020
Sep 29,2020
0
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Excellent service and helpful staff
We recently (end of August) asked Haart to manage our property letting due to us moving abroad. Tom G. Was very quick to come out to discuss the deal they offer, and after taking photos on a Saturday they already ...
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May 18,2020
May 18,2020
1
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I had worst experience with HAART…
I had worst experience with HAART AGENCY in Milton Keynes.I got a property in 23 TROUTBECK PEARTREE Bridge, Milton keynes rented through them that did not meet the standards for living.Did NOT have central heating nor had any ...
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Mar 06,2020
Mar 06,2020
0
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Deanna Sultan was fantastic. She ensured the sale went through. Without her expertise and above and beyond service our purchase would have fallen through. She was professional at all times and built a good relationship with us. We are so pleased with the service...
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Oct 16,2019
Oct 16,2019
1
people found
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this helpful
Deanna Sultan has been amazing since she took over from Keirta. It's been a slow sell cause of my solicitors but all in all she has been amazing able to update me regularly and even chasing my Solicitors for me am grateful for her support ...
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Jan 25,2019
Jan 25,2019
0
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It was the most awful experience.
I requested the repair of my fridge and window lock on 17th Jan but haven't received any replies. I called the property management on 21st Jan, a guy named Sam picked up my call and the nightmare began. I ...
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Dec 13,2018
Dec 13,2018
0
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Both my wife and myself are delighted with the services provided to us by Zofia while we look for a suitable property. She is a friendly, cheerful individual and came across as very knowledgable in her field of work.
Zofia expended a good deal of ...
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Jul 05,2018
Jul 05,2018
0
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We first met Nick when we wanted to show yet another member of the family around the house we were hoping to buy. He was really patient, accommodating and responsive to what must have sounded silly questions in retrospect. He was very reassuring when our ...
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Comment on agent fees
Not applicable.
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Feb 03,2018
Feb 03,2018
0
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as promised from day 1 nick and the team said they would sell my house and they did, kept me infrom all the way will use and recomend hart milton keynes...
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Comment on agent fees
good
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Mar 09, 2018
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(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Jan 24,2018
Jan 24,2018
0
people found
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Nick has made our house moving experience completely stress free. From the moment Nick walked into our home it has been a delightful experience. Well done haart, twice moved with haart. There is only one estate agent to choose, and HAART is the move forward....
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Comment on agent fees
The best...... !!
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Mar 09, 2018
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(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Jan 22,2018
Jan 22,2018
1
people found
this helpful
this helpful
We have extremely bad experience with this letting agency:( and had lost our money. Over a year ago had rented through them a property in Milton Keynes and payed rent and deposit in the agency, received bunch of papers including DPS information page, which stated ...
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Comment on agent fees
Average
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Mar 11, 2018
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(2)
Address of the property was
2 Livesley Hill
Mk57eg ...
Sep 07,2017
Sep 07,2017
4
people found
this helpful
this helpful
Anyone thinking about using Haart lettings think again! Worst customer experience as a tenant of any letting agent. A severe lack of support, service, communication and professionalism. Upon entry to the property, our shock when the house was in a shocking state of cleanliness with ...
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Feb 23,2017
Feb 23,2017
3
people found
this helpful
this helpful
Awful service, we as landlords used them for letting out our house. The management side of it is a shambles. The outgoing inventory wasn't done properly and damage was missed, as a result we were left with huge costs as we could not claim this ...
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Feb 25, 2017
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(2)
Unfortunately this sounds very similar to our situation as landlords through Haart. Our inventory clerk missed major damage from his report. The deposit claim went to the TDS and based everything on the inventory report. The damages not awarded amount to around £2k! We weren't given any TDS reference or opportunity to see what was submitted - almost like Haart were covering their tracks. Absolutely shameful. ...
Feb 15,2017
Feb 15,2017
0
people found
this helpful
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As a first time buyer i was extremely nervous about purchasing my first property and didnt know what to expect. Haart made my purchase run as smoothly as possible and very quickly, they made me at ease throughout my purchase and we're always keeping me ...
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Comment on agent fees
Not too sure if the fees were good or bad as I was a first time buyer, but they were what I expected.
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Nov 24,2016
Nov 24,2016
0
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I would definitley recommend using their services again in the future. George Thomas, Jack and his team are very proactive. They went above and beyond to assist me with numerous issues including finding a new tenant (within a couple of days) and putting me in ...
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Comment on agent fees
Good once negotiated
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Nov 24, 2016
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Hi Gee39,
Thank you for your kind review of our Milton Keynes branch. We're pleased to hear they were straight-forward, enthusiastic and attentive and delivered an above and beyond service. We will pass this feedback on.
Regards
Ross ...
Nov 11,2016
Nov 11,2016
1
people found
this helpful
this helpful
I would definitely advise anyone wishing to let a property to AVOID Haart at all costs. They are terrible to deal with and have so many different people and departments to speak to who just fob you off and tell you different things. I have ...
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Comment on agent fees
Very high
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Nov 11, 2016
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(1)
Hi Viv,
We're sorry to hear about your poor experience with our Milton Keynes branch. Please email in to [email protected] so we can investigate.
Regards
Ross ...
Nov 10,2016
Nov 10,2016
0
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I put my house up for sale with Haarts estate agents. I dealt with one person in particular, Kelita Bailey. She was very, very good. Extremely good at maintaining communication with all parties concerned. And when matters became difficult and one of the buyers in ...
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Nov 11, 2016
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Hi Barbara,
Thank you for your kind review of our Milton Keynes branch. We're pleased to hear they delivered a quick and effective service. We will pass this feedback on.
Regards
Ross ...
Oct 17,2015
Oct 17,2015
0
people found
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I had a very good experience with Haart. I'm not sure why all the negative reviews. All I can say is that they are great with what they do. They answered all my queries from my first point of contact through to moving in and ...
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Comment on agent fees
reasonable
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Nov 10, 2015
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(1)
Dear Emma,
Thank you for your review. We are delighted to hear of your positive experience with us. We hope your move went well and we look forward to speaking to you again in the future. Kindest regards, Melanie Smith (Customer Relations Manager) ...
Sep 26,2014
Sep 26,2014
3
people found
this helpful
this helpful
Dear Haart,
I am writing you to file a complaint regarding hart agency in Milton Keynes. The agent ignores me. I left the property last august 29 2014 which was sold to new owner with chinese name last June 2, 2014. So I finished my contract for a year ...
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What agent could do to change your mind?
Yes as an agent they should cater to needs of their customers regardless of status. I felt the discrimination and this is not fair.Attached Filesnbsp;
Comment on agent fees
Studio flat 1 bedroom only but very expensive. I find the property unfairly expensive.
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Sep 26, 2014
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Dear Cheryl,
I'm really sorry to hear about this. Please can you email [email protected] so my team can investigate this for you and resolve the situation.
Many thanks,
Melanie Smith
Customer Relations Manager ...
Feb 13,2014
Feb 13,2014
2
people found
this helpful
this helpful
Me and my partner are first time buyers in Milton Keynes. We have been stood up for three property viewings in Milton Keynes. Not only this but we confirmed a time to view one of these abs days later received a confirmation text with a ...
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Mar 04, 2014
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same here...very disappointed in them ( Milton keynes branch)
They never returned our calls, promised to call back what never happened, we had to chase them many times before we got someone to talk to...
What's more, once we found the right flat we said we are happy to make an offer but only willing to pay the reduced premium ( 1000 off the original premium price because the bathroom was a shower room as the previous occupier was disabled...anyways... we wanted to spend the money we save on t ...
Aug 15,2013
Aug 15,2013
0
people found
this helpful
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The whole experience with Haart has been absolutely awful. They don't listen to their customers and they lie about the advertising. Here's my many complaints about the company.
Don't pay the the extra for big advertisement in the paper as they told us that you ...
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Feb 25,2011
Feb 25,2011
1
people found
this helpful
this helpful
I placed my property on the market with Haart in November 2010 as a multi vendor. It was just down to appointment times that Taylors had been my first port of call and the property was already on the market with them when the representative from ...
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Nov 11, 2011
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the guys at top are just as bad. we complained to them and they said they were satified with behaviour of their agent i.e. contract fielding, withholding of vital information, lying, threats you name and the people at the top are ok with that. shocking! ...
Aug 28,2010
Aug 28,2010
4
people found
this helpful
this helpful
We engaged this agent to rent out our property. When we engaged them, we negotiated and agreed their fees and told them that we had to use our own referencing company to obtain rental guarantee insurance from a certain company. They agreed to use our ...
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Oct 13, 2010
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I guess this in why the lettings business is not best served by a large one size fits all approach - They are very good at getting your business - this is the least important area of the letting business - the aftercare and managment is! ...
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Last updated at 3:35 PM 29/01/2018 by Viktoria Sapi
