100% sales valuation accuracy
67% sales fee satisfaction
80% lettings valuation accuracy
95% lettings fee satisfaction
Sep 23,2012
Sep 23,2012
21
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My experience with Keatons has been extremely stressful and quite upsetting. It has completely taken all of the excitement out of moving to my first apartment and I cannot warn others enough against using them.
At first, we picked an apartment and told the estate agents the next day that we would like to take it. I was then charged £500 as a holding fee over the phone, which I was told was to take the property off the market and that it would be offset against my deposit. It wasn't until the agreement forms were sent through that I realised that it was non refundably if we as tenant pulled out of the agreement. At this point, I was already getting worried about dealing with them as there had been absolutely no mention of this during my phone call with them. But at this point, pulling out would have meant a loss of £500.
After that, they took a further £360 to complete credit checks and obtain references, which we were told was necesarry, despite the fact that we had been advised to hand over 6 months rent up front (amounting to over £10, 000) as both my partner and I are self empolyed. We did as instructed, filled in all of the forms and we were told that we would hear the results of these checks within 5 working days. The day we actually heard about the checks was nearly 4 weeks later ON OUR MOVING DAY! I had phoned into the office many many times leading up to moving day but there would always be either nobody to speak with or they would tell us that the checks were just being sent off. They were unable to successfully carry out a simple credit check for my partner or I and did not contact virtually any of the referees (I asked the referees because I was curious about what exactly they HAD done to warrent me paying them £360).
On a few occasions, I called the office to be told that the person I wanted to speak with was away from their desks AGAIN and so I asked to speak with anyone who could help, only to be told that every single member of staff in the whole office was away from their desks. It was extremely frustrating and very stressful; not only did I not have a firm moving day until the actual day of the move, I had no idea what to tell the tenant that would be taking my previous room or when to pay the rent for that place up to.
We have now received the keys, we still don't have an inventory and haven't heard a peep from Keatons since paying them the final amount due.
I cannot recommend highly enough that you stay well away from this estate agents. Rude, unhelpful and we have never once received a single apology from them; one of their staff members even had the cheek to say on our moving day when we commented that it had been a very stressful process 'haha, yes, moving can be stressful can't it...'.
AVOID AT ALL COSTS
At first, we picked an apartment and told the estate agents the next day that we would like to take it. I was then charged £500 as a holding fee over the phone, which I was told was to take the property off the market and that it would be offset against my deposit. It wasn't until the agreement forms were sent through that I realised that it was non refundably if we as tenant pulled out of the agreement. At this point, I was already getting worried about dealing with them as there had been absolutely no mention of this during my phone call with them. But at this point, pulling out would have meant a loss of £500.
After that, they took a further £360 to complete credit checks and obtain references, which we were told was necesarry, despite the fact that we had been advised to hand over 6 months rent up front (amounting to over £10, 000) as both my partner and I are self empolyed. We did as instructed, filled in all of the forms and we were told that we would hear the results of these checks within 5 working days. The day we actually heard about the checks was nearly 4 weeks later ON OUR MOVING DAY! I had phoned into the office many many times leading up to moving day but there would always be either nobody to speak with or they would tell us that the checks were just being sent off. They were unable to successfully carry out a simple credit check for my partner or I and did not contact virtually any of the referees (I asked the referees because I was curious about what exactly they HAD done to warrent me paying them £360).
On a few occasions, I called the office to be told that the person I wanted to speak with was away from their desks AGAIN and so I asked to speak with anyone who could help, only to be told that every single member of staff in the whole office was away from their desks. It was extremely frustrating and very stressful; not only did I not have a firm moving day until the actual day of the move, I had no idea what to tell the tenant that would be taking my previous room or when to pay the rent for that place up to.
We have now received the keys, we still don't have an inventory and haven't heard a peep from Keatons since paying them the final amount due.
I cannot recommend highly enough that you stay well away from this estate agents. Rude, unhelpful and we have never once received a single apology from them; one of their staff members even had the cheek to say on our moving day when we commented that it had been a very stressful process 'haha, yes, moving can be stressful can't it...'.
AVOID AT ALL COSTS
What agent could do to change your mind?
The agents could have done anything to help change my mind. Or done anything to earn their money full stop.Attached Filesnbsp;
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Latest Reviews
29th Aug 2023
reviewed by 'Sum'
9th Nov 2021
reviewed by 'East End Landlord'
23rd Oct 2021
reviewed by 'Hackney Landlord'
8th Jun 2021
reviewed by 'Paul W'
27th May 2021
reviewed by 'Scottie'
Opening Hours
Address
Keatons
352 Mare Street
Hackney,London
Greater London
E8 1HR
020 8525 7788
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £510,000 | £930,000 |
| Lettings | 80% | 95% | £1,300 | £3,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 4 | 35 | 3 | 7 | 0 | 5 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 29,2023
Aug 29,2023
0
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Keaton's have let an uninhabitable flat to me and my friend. Upon arriving to move in we found the flat in a state of disrepair and absolutely filthy. When asked for the flat to be made habitable, we were informed that we didn't request for ...
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Oct 21,2022
Oct 21,2022
0
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Tarik from the hackney branch was great during the process of our search and subsequent purchase. Helping us navigate multiple issues with the property which we would not have had the courage to do so otherwise....
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Nov 09,2021
Nov 09,2021
3
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Beyond harrowing experience dealing with Keatons Hackney.
I never normally write reviews, let alone a long one like this one…
Like everyone, I'm really busy and REALLY don't have the time.
But I am so traumatised by my experience, I want to warn other landlords/...
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Nov 16, 2021
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(1)
This review is deeply unfair and an inaccurate description of events. As such I feel compelled to defend our actions and business.
The only pertinent issue here is that you attempted to avoid paying fees due to Keatons by continually attempting to gaslight various members of the Keatons team with false information and arguments based purely on your feelings rather than fact. When challenged you simply claimed an individual as aggressive and asked to speak to someone else.
Considering t ...
Oct 23,2021
Oct 23,2021
2
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I have been a landlord for many years now and Keatons in Hackney is the worst agent I have ever dealt with. Their service is terrible to the point of negligence - too many examples to list here, but they have exposed us to a ...
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Jun 08,2021
Jun 08,2021
0
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Elliot has been excellent, he has gone above and beyond to help find us a property. We are so delighted to be moving into a new home soon. Thank you!...
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May 27,2021
May 27,2021
0
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Big shout out to Sam B., who was a fantastic agent. She was very helpful, answered all of our many questions, and helped navigate us through a few hiccups that naturally happen in the London rental process. Would definitely recommend her as your agent, and ...
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May 27,2021
May 27,2021
0
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Keatons were super efficient. We saw a flat we liked the look of on a Saturday afternoon and sent an enquiry through the website, heard back within hours and arranged a viewing on the Monday. We loved it and Sam gave us solid advice on ...
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May 07,2021
May 07,2021
0
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Dealt with the helpful estate agent, catered to all of our needs and went out of her way in order for us to pick up the keys early!...
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Apr 29,2021
Apr 29,2021
0
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Positive experience with Keatons Hackney and with Sam. Responsive and swift with sorting us out with tenants. Understood our requirements....
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Mar 03,2021
Mar 03,2021
0
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The agent assigned to help us find our flat (Samantha Barrett) of the Hackney branch was so extremely helpful! She took the time to speak to us at length about exactly what we were looking for in a property, and went above and beyond to ...
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Mar 03,2021
Mar 03,2021
0
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Sam was kind, warm and friendly. She made what is usually stressful experience a very smooth one. We were really pleased with the experience....
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Jan 18,2021
Jan 18,2021
0
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My partner and I had a really good experience finding our new flat with Percy. The process was speedy and Percy helped us a lot throughout. Thanks!
Alice...
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Jan 18,2021
Jan 18,2021
0
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Really simple and easy transition into our new home. Shout out to Percy for going the extra mile... Many thanks....
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Jan 16,2021
Jan 16,2021
0
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So far a good experience with Percy on renting a flat. He was realistic and honest. No Estate Agency tactics.
I was extremely motivated to move in a quick time and things seem to be moving along with my expectations...
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Nov 30,2020
Nov 30,2020
0
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Percy & the team at Keatons are professional but also cared.
The whole process went really well, they managed my expectations well and supported me through the process, which has in the past been extremely stressful....
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Nov 24,2020
Nov 24,2020
0
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Percy was a great help throughout the entire leasing process and helped us secure our dream rental. Highly recommend working with him and the Keatons team in Hackney. Thanks again!...
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Nov 20,2020
Nov 20,2020
0
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very helpful agent, five starts experience!!
Took time to understand my requirements and and suggest accordingly.
very quick responses too!
Thanks Percy Jennings!!...
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Nov 10,2020
Nov 10,2020
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Percy found us lovely tenants within a week of listing. Ross also gave us a great introduction to the company and the entire process was extremely smooth....
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Oct 22,2020
Oct 22,2020
0
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Great work from Percy who helped us find a place in Clapton. He has been helpful throughout the process and always easy to speak to....
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Oct 21,2020
Oct 21,2020
0
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Percy was fantastic through the whole process. Showed me a range of good flats and even negotiated a deal for me...
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Sep 17,2020
Sep 17,2020
0
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Our first flat-viewing was with Keaton's and the experience was so great, we cancelled all viewings we had booked thereafter and put in an offer on the spot. Our agent was Percy Jennings, and he was incredibly helpful in sending us a 3D virtual tour ...
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Sep 07,2020
Sep 07,2020
0
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I was looked after by Percy. I have never had a more pleasant experience when renting. He checked in with me where appropriate and always made my requests and queries feel like a priority....
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Aug 22,2020
Aug 22,2020
0
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We have recently signed a property to rent in London Fields, Percy was attentive and thorough in the whole process. He was available throughout either by text or phone to answer any queries and in some cases going above and beyond to ensure any of ...
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Jul 29,2020
Jul 29,2020
0
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I have recently been looking to rent a flat and have viewed a few with Percy from Keatons. I have been so impressed with the whole process from setting the viewing up, the information provided and the guidance Percy was able to give in such ...
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Jul 20,2020
Jul 20,2020
0
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My partner and I were looking for a one bedroom flat for this fall. Considering this is a very tricky time for rentals, our agent (Percy) really helped us navigate the process and made it as smooth as possible!...
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Jul 17,2020
Jul 17,2020
0
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We used Keatons to let our new flat and dealt primarily with Percy. The first flat we viewed wasn't quite what we were looking for, Percy asked me to email him a wish list and he found us something that ticked all of our boxes. ...
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Jul 15,2020
Jul 15,2020
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Big thanks to Percy at Keatons in Hackney for helping myself and my flatmates find our new house, he's been great and we really appreciate his hard work! We love our new home!...
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Jul 10,2020
Jul 10,2020
0
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As tenants we received a top class service from Keatons in Hackney Central, polite, considerate and very attentive. We have recently extended or contract following a check-in from Abhijit Gooptu, Head of Renewals. again, no complaints whatsoever, having used agents over the past 10 years i ...
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Jul 07,2020
Jul 07,2020
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Percy made our moving experience very easy. He was quick to respond and very helpful and accommodating. We love our place and are very appreciative!...
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Jun 26,2020
Jun 26,2020
0
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Percy was a fantastic agent and got everything done quickly and easily (from viewing to complete sign up in 2 weeks). No complaints at all....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Keatons Customer Complaints Procedure
If you have a complaint about the service you have received from Keatons, you should put your concerns in writing to the departmental manager.
The grievance will be acknowledged within 3 working days and then investigated and replied to within 15 days.
If you remain dissatisfied with the result of the internal investigation, please email [email protected]. You will receive an acknowledgment email and your complaint will be reviewed.
A full investigation will take place and a letter will be sent confirming our final view point within 21 days of the acknowledgement letter.
In the unlikely event that you remain dissatisfied with the final view point of your complaint, you can write to The Property Ombudsman within six months from the date of our final letter, they will review your complaint and advise of their decision. www.tpos.co.uk
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