96% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
80% lettings fee satisfaction
Jan 23,2019
Jan 23,2019
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We started our search for a flat to rent on the West Drayton area last summer, and found a place we loved and started the process to move in in mid-October. The letting agent we went for viewings with (Michael Carter) was fantastic and really helpful during the whole process, even pushed for us to get new carpets laid before our move in date. However, once we picked up out keys and headed to the property (without someone to takes us round and do an inventory with) is when we felt let down by Coopers. After arriving we found that we didn't know where the meters for the flat were, after calling up the office, neither did they but Michael chased this and got in contact with the previous tennants. We were informed that an inventory had been done by an outside agency that morning, once recieveing this inventory had to make a few adjustments. We also noticed that our fridge didn't seem to be as cold as it should, or that we didnt have a smoke alarm. We thought the fridge thing was due to the cleaners unplugging it, so we plugged it back in and went to buy food. Over then next couple of days we started dealing with the property management team at the Ickenham branch, who have been very slow. We reported our fridge (by this time we had realised was broken) and missing fire alarm. It took a week for a new fire alarm to even be ordered, and we were without a working fridge for almost a month. Since moving in we have reoprted other problems within the property, one of which has been condensation resulting in damp and mold (and lots of it) and so far all of our reports have been dealt with very slowly, and are only being chased up once we send a reminder email. I appreciate that it must be a busy job, but we reported our mold problem around a month and a half ago, and still have not heard anything back apart from a simple guide on how to deal with it ourselves (which has not been working). The mold has already ruined some shoes and items of clothing, and I am very lucky it hasn't had an impact on my health as I have a history of respiratory problems.
Overall, I feel the letting agent and process leading up to the move were fantastic, but we have felt let down by the property management team.
Overall, I feel the letting agent and process leading up to the move were fantastic, but we have felt let down by the property management team.
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Jan 25, 2019
Dear Courtney, thankyou very much for taking the time to leave us your feedback. We really do appreciate hearing both the positive experience you had with Michael but also the negative experience you have had since then, we're very sorry that you've felt let down by our property management team. I have arranged for David Head, our lettings director to give you a call early next week to discuss this with you. I hope it can all be put right, and that you can enjoy your new home. Thanks again, Coopers
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Latest Reviews
30th Sep 2022
reviewed by 'Nick'
1st Oct 2021
reviewed by 'Dhruti josan'
17th Mar 2020
reviewed by 'Julie'
2nd Mar 2020
reviewed by 'Sharon'
Opening Hours
Address
Coopers Residential
27-29 Swakeleys Road
Ickenham
Middlesex
UB10 8DF
01895 547 011
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 99% | £195,000 | £1,500,000 |
| Lettings | 100% | 80% | £675 | £2,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 6 | 0 | 70 | 1 | 76 | 1 | 5 | 0 |
Areas covered
- UB10
- UB3
- UB4
- UB7
- UB8
- UB9
- HA4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 30,2022
Sep 30,2022
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My elderly Mum purchased this property, her first purchase in 52yrs. She was a bit worried but Aaron was helpful and friendly putting her at ease throughout. He was even bestowed the accolade of being ' A very professional and helpful young man' Praise indeed. ...
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Feb 04,2022
Feb 04,2022
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Many thanks to Russell and colleagues for their help and guidance through the sales process. Communication and contact throughout was first class....
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Oct 01,2021
Oct 01,2021
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We are so glad we chose Coopers. They have been amazing and very helpful throughout out journey. Will definitely use then again in future....
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Mar 17,2020
Mar 17,2020
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So glad we chose Coopers for the sale our property, from the valuation to completion the friendly professional staff kept us updated along the way answering any questions promptly. Therefore we would highly recommend coopers estate agent as they defiantly live up to their glossy ...
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Mar 20, 2020
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Dear Julie, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that the team did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Mar 13,2020
Mar 13,2020
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Russell & the team remained exceptionally professional throughout what was a very challenging period. Their communication was never left wanting; we were kept up to date and very well informed throughout the entire process. During both weekdays & weekends they made themselves available to answer questions and ...
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Mar 16, 2020
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Dear Adam, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that the team did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Mar 02,2020
Mar 02,2020
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Thank you to Kayleigh and Aaron who were very professional and patient during the sale of our house. They dealt with any queries promptly and they were very helpful throughout....
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Mar 03, 2020
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Dear Sharon, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Kayleigh did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Feb 25,2020
Feb 25,2020
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Many thanks to Russell and Aaron for completing the sale of our property.
Always helpful and quick to respond to any queries.
A great team in the Ickenham office and a pleasure to deal with....
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Feb 25, 2020
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Dear Maria & Ray, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Russell & Aaron did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Feb 17,2020
Feb 17,2020
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Excellent service, attention to details and lots of useful information.
Thanks to Callum Keane at Coopers Residential West Drayton, an usually stressful process of buying first property was smooth and quite enjoyable. Callum provided us with all necessary information, was very easy to communicate with ...
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Feb 18, 2020
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Dear Gabriela, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Callum did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Feb 17,2020
Feb 17,2020
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Many thanks to Russell , Kayleigh and Aaron for their help and support during the stressful time selling my home. They went out of their way to answer any questions and help solve any problems.
Many thanks....
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Feb 18, 2020
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Dear Rita, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that the team did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Jan 28,2020
Jan 28,2020
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Great communication and quick correspondence and no hard sales to deal with. I would definitely recommend them if your buying or selling a property....
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Jan 29, 2020
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Dear Mitchel, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Russell did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Jan 22,2020
Jan 22,2020
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Friendly, helpful and informative Estate Agents.
They were always available to speak to me and explained each step thoroughly.
Thank you for creating a smooth process for the purchase of my first buy for me and my family....
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Jan 22, 2020
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Dear Gurpreet, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Kayleigh & Russell did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Jan 17,2020
Jan 17,2020
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From the time of viewing the property and later going into the negotiation process and now the owners of 98 Long Lane, I was very pleased with the service provided by Aaron and Russell. They were courteous, professional and were always available to discuss matters and ...
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Jan 20, 2020
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Dear Elvinia, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Aaron & Russell did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Jan 16,2020
Jan 16,2020
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Sincere thanks to Russell and Kayleigh for making what can be a stressful and worrying time a fairly straightforward and smooth process. We were kept informed every step of the way with quick responses to our emails and telephone calls and Aaron was so helpful ...
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Jan 17, 2020
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Dear Elaine, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Russell & Kayleigh did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Jan 10,2020
Jan 10,2020
0
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Coopers have been very professional and have made the process of selling the family home smooth and far less stressful. They are always available if I have a query and come back quickly if I email or leave a message. Kayleigh has been thorough in ...
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Jan 13, 2020
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Dear Ruth, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that the team did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Dec 30,2019
Dec 30,2019
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Cannot thank Russell and the team more for their support to ensure that my sale was straightforward and stress free. Everything was explained well and Russell liaised with solicitors and buyers to keep me updated....
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Jan 02, 2020
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Dear Laura, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Russell did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Nov 26,2019
Nov 26,2019
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Extremely happy with the service Coopers provided. Russell and Kayleigh were a great help while selling our home. I would definitely recommend them to friends and family....
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Nov 27, 2019
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Dear Kal, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Russell & Kayleigh did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Nov 22,2019
Nov 22,2019
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We thought that Russell and his team were excellent through out the whole transaction right up to completion achieving a satisfactory price and outcome...
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Nov 25, 2019
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Dear Jeremy, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Kayleigh & Russell did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Nov 22,2019
Nov 22,2019
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We were very impressed with the professional service we received from Coopers. After been let down badly by a previous agent, it was so refreshing to receive constant updates and friendly advice...
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Nov 25, 2019
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Dear Sharon, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Russell & Kayleigh did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Nov 21,2019
Nov 21,2019
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Great communication and very professional. Kept us up to date on the progress of the sale and was very swift at getting answers to our queries. Overall great customer service....
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Nov 22, 2019
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Dear Anna, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Kayleigh did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Nov 21,2019
Nov 21,2019
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Always very professional, helpful and knowledgeable, providing good and realistic advice. Quick and efficient to resolve tenant and repair issues. I have ‘let out’ my property through Coopers for 12 years now - this should say it all.
A Big Thanks to everyone in the lettings ...
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Nov 22, 2019
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Thanks so much for taking the time to leave us a 5 star review, it's great to hear that the team did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Nov 19,2019
Nov 19,2019
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Russell Jones has been absolutely brilliant and helpful throughout our house purchase. It went smooth and we are delighted.
Thank you Russell and thank you Coopers
Kind regards,
Zain Shamoon...
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Nov 20, 2019
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Dear Zain, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Russell did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Nov 19,2019
Nov 19,2019
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Russell and the team have been fantastic to work with throughout the sale of my property. Always on hand and attentive during the process, leading to a great outcome...
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Nov 20, 2019
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Dear Oliver, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Russell did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Nov 14,2019
Nov 14,2019
0
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As a first time buyer, it was an absolute pleasure to work with Coopers.
Everyone I encountered was genuine, knowledgeable, committed and professional.
I would like to personally thank Aaron and Russell who were always available, worked hard to help me secure my property and ...
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Nov 18, 2019
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Dear Nick, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Russell did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Nov 13,2019
Nov 13,2019
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Great service - agents were very helpful and swift in getting everything sorted! Very happy with how helpful they were....
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Nov 18, 2019
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Dear Daljit, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Russ did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Nov 12,2019
Nov 12,2019
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A very approachable service and all staff were willing to meet in person to discuss any questions or queries. The importance of face-to-face communication cannot be overestimated....
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Nov 13, 2019
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Dear Darren, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that the team do such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Nov 12,2019
Nov 12,2019
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From the outset, I found Coopers professional and courteous. They were excellent at communication, particularly being good humoured during all the stresses of selling a property. They were quick to offer any help necessary with sourcing companies when I needed advice on house clearing. Their ...
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Nov 13, 2019
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Dear Jane, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that the team do such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Oct 24,2019
Oct 24,2019
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Professional, friendly and courteous. Made the whole process very simple and efficient by having a positive attitude and great communication throughout!...
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Oct 25, 2019
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Dear Stuart, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Russell & Kayleigh did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Oct 11,2019
Oct 11,2019
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Very efficient and professional, informative throughout the process and very helpful.
They worked just after office hours to arrange viewings upon request as I could only do some viewings at 6pm....I think they are 5 star for the hard work and commitment they put onto ...
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Oct 16, 2019
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Dear Koma, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Aaron & Russell did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Oct 07,2019
Oct 07,2019
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We bought our dream house through Coopers, Ickenham. From day one they were very professional. We requested several viewings and Aaron was very helpful to accommodate all our viewing requests - some of the viewings were after his working hours. Russell handled the buying process ...
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Oct 08, 2019
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Dear Mayuran, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Russell & Aaron did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
Oct 03,2019
Oct 03,2019
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It was a pleasure dealing with Coopers Residential in Ickenham with excellent support throughout the long process of marketing, arranging views, providing professional advises, being flexible on all issues, equally supporting both buyer & seller during negotiations to reach an acceptable deal to both sides, efficient ...
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Oct 04, 2019
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Dear Basim, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that the team did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers ...
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Last updated at 4:54 PM 20/02/2017 by allAgents
