50% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Jan 22,2019
Jan 22,2019
4
people found
this helpful
this helpful
Words cannot express how utterly disgusted and disappointed myself and my husband are with SHH in East Kilbride.
We signed for the keys to our new property on Sat 19th Jan 2019, and went to visit our new home the very same day to take measurements for furniture etc. Upon investigation, we discovered that the Gas and Electricity was not done through billing the property, but that there were top up meters. When I initially viewed the flat, I was told by Matthew- the estate agent that showed me and my Grandfather round, that the Gas and electric were paid in the way of bills.
When my husband and I inspected both the meters to see how much money was on them, and whether there was any debt (so we could raise thus), we then discovered that the Gas meter was not working. I phoned the electric company that was on the Gas top up card, only to be told that they did not supply the property.
I then spoke the landlord directly to ask him, and he was gobsmacked that it wasn't the supplier that was on the top up card, as no one had authorized a change in supplier. He then found out after numerous phone calls to energy suppliers that the account was with Spark Energy, but that he couldn't discuss the account as he was not the named account holder!!! (FYI - my landlord has been great, and has tried to do as much as he can to resolve the situation)
It transpires that SHH had changed the supplier to Spark Energy (They must be getting some sort of reward for referring properties to them!) without authorisation from the Landlord.
I phoned SHH to get them to sort this out.
The next day, I was phoned by Gillian at SHH and told that she had set up an account with Scottish Power in my name, (which I had NOT given my consent for her to do, so SHH have breached GDPR by using my details) so that I could sort out an engineer to come out to fix the Gas meter...
So I tried to call Scottish Power who couldn't send an engineer out as Spark Energy still have the account and they don't take over until 6th Feb, but Spark Energy say the opposite, and in any case won't speak to me as I'm not the account holder!
I then call SHH again, and get a very abrupt Matthew on the phone - who incidently didn't apologize over misleading us in regards to the bills/meters in the first place, who then passes me to Gillian who then tells me that it's not their responsibility to sort this out!!!
I escalated this to the manager, Natalia, who said it wasn't their responsibility to sort this out, that I would need to do so!
I have contacted the energy ombudsmen who have now informed me that Spark Energy went bust in Nov!!!!!!
SHH caused this whole problem, and have taken no responsibility whatsoever, and seem totally unfazed that I am a disabled pregnant woman with no heating supply to my property in minus temperatures, never mind the fact that I have spent the best part of the last 48hours on the phone to my landlord, SHH and two energy suppliers at my expense!
Absolutely Shocking!
Do not go with SHH, there are far better more helpful estate agents out there - anything would be better than this lot!
We have now contacted our solicitor in regards to this.
We signed for the keys to our new property on Sat 19th Jan 2019, and went to visit our new home the very same day to take measurements for furniture etc. Upon investigation, we discovered that the Gas and Electricity was not done through billing the property, but that there were top up meters. When I initially viewed the flat, I was told by Matthew- the estate agent that showed me and my Grandfather round, that the Gas and electric were paid in the way of bills.
When my husband and I inspected both the meters to see how much money was on them, and whether there was any debt (so we could raise thus), we then discovered that the Gas meter was not working. I phoned the electric company that was on the Gas top up card, only to be told that they did not supply the property.
I then spoke the landlord directly to ask him, and he was gobsmacked that it wasn't the supplier that was on the top up card, as no one had authorized a change in supplier. He then found out after numerous phone calls to energy suppliers that the account was with Spark Energy, but that he couldn't discuss the account as he was not the named account holder!!! (FYI - my landlord has been great, and has tried to do as much as he can to resolve the situation)
It transpires that SHH had changed the supplier to Spark Energy (They must be getting some sort of reward for referring properties to them!) without authorisation from the Landlord.
I phoned SHH to get them to sort this out.
The next day, I was phoned by Gillian at SHH and told that she had set up an account with Scottish Power in my name, (which I had NOT given my consent for her to do, so SHH have breached GDPR by using my details) so that I could sort out an engineer to come out to fix the Gas meter...
So I tried to call Scottish Power who couldn't send an engineer out as Spark Energy still have the account and they don't take over until 6th Feb, but Spark Energy say the opposite, and in any case won't speak to me as I'm not the account holder!
I then call SHH again, and get a very abrupt Matthew on the phone - who incidently didn't apologize over misleading us in regards to the bills/meters in the first place, who then passes me to Gillian who then tells me that it's not their responsibility to sort this out!!!
I escalated this to the manager, Natalia, who said it wasn't their responsibility to sort this out, that I would need to do so!
I have contacted the energy ombudsmen who have now informed me that Spark Energy went bust in Nov!!!!!!
SHH caused this whole problem, and have taken no responsibility whatsoever, and seem totally unfazed that I am a disabled pregnant woman with no heating supply to my property in minus temperatures, never mind the fact that I have spent the best part of the last 48hours on the phone to my landlord, SHH and two energy suppliers at my expense!
Absolutely Shocking!
Do not go with SHH, there are far better more helpful estate agents out there - anything would be better than this lot!
We have now contacted our solicitor in regards to this.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
9th Apr 2024
reviewed by 'Laura'
22nd Jan 2019
reviewed by 'Karen'
12th Aug 2017
reviewed by 'B'
21st May 2014
reviewed by 'Laurie'
10th Aug 2012
reviewed by 'Debbie'
Opening Hours
Address
Slater Hogg & Howison
10 Brouster Gate
East Kilbride
South Lanarkshire
G74 1LD
01355 359670
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £0 | £0 |
| Lettings | 100% | 99% | £510 | £510 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Apr 09,2024
Apr 09,2024
0
people found
this helpful
this helpful
Very bad experience with East Kilbride branch.
Viewed a property to let on the Friday. Put forward my application and I was told I would be kept up to date regarding the progress. Monday comes and I still haven’t heard from anyone so I ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 22,2019
Jan 22,2019
4
people found
this helpful
this helpful
Words cannot express how utterly disgusted and disappointed myself and my husband are with SHH in East Kilbride.
We signed for the keys to our new property on Sat 19th Jan 2019, and went to visit our new home the very same day to take measurements ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 12,2017
Aug 12,2017
0
people found
this helpful
this helpful
I had an email and a letter from this company to say my gas check was due on a rental property.I contacted them and said I had a British/Scottish gas maintenance contract which covered this but I struggled to get in touch with ...
read full review
read full review
Comment on agent fees
Average
Was this helpful?
Yes
Yes
May 21,2014
May 21,2014
0
people found
this helpful
this helpful
Have just recently moved within the past month and a bit into property through Slater Hogg and I'm very happy and pleased with their services. Had a few problems with the flat at the beginning which wasn't their fault but where happy to help me ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 10,2012
Aug 10,2012
0
people found
this helpful
this helpful
I had been trying to view houses for two weeks. I contacted over 23 Estate Agents to enquire about 90 properties. Only 3 agents replied. But of those three I met Gareth Muir. What a kind, patient and professional man he is. He knew the urgency of situation ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
