0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 22,2019
Jan 22,2019
4
people found
this helpful
this helpful
I wish I had known of this website when I rented a property through Vickerys in April 2012 (can be proved despite length of time). We met Chris at the property for a viewing, he turned up bang on time, after us, wearing gym attire, this should have been a clue as to the level of professionalism but we overlooked it. We decided to take the property and asked him outright, 'what figure will we have to pay to move in here?' At that point we expected the full. list of fees, deposit, etc etc. Being that he was the agent for the property he should know to the penny, however we got ums and erms, it's about £300 to £400 for the referencing, month and a half deposit, looking at about £500 I imagine. At our previous property we had never been charged a check in so were unaware of the cost, Chris failed to add that to his list, he also failed to tell us that his quotes were pre vat prices !!! I work in finance and we deal with pre vat prices as we get the vat back, when dealing with a customer who isn't going to be claiming the vat back, you give the full amount...unless you think your fees are a rip off? The actual figure was £705 (and that was in 2012, lord knows what they are now?!) We paid the referencing etc, then got a bill for deposit, rent upfront and a check in. The check in was a shock to us, so I queried why we weren't told when asking, to which he basically replied ' look, do you want the property or not?' Given that removals were booked, everything else was paid, notice was served on our old property, services were arranged, we were hardly going to say no?? My Mum worked in a more upmarket agents in Windsor and they looked over all the emails etc from Vickerys and even got the law books out, we had to beg them not to call Vickerys and give them a piece of they minds about giving agents a bad name, they advised us legally that we had a case for the Ombudsman. We didn't proceed, purely because Chris had caused us so much stress at an already stressful time, that we just wanted it over, and for the sake of £195.83 +vat it wasn't worth the added stress. When we moved in they weren't much better, in the end I had a relationship with the landlord directly, she hated them as much as I did. While this was 7 years ago now, he caused us so much stress, and left such a lasting impression of agents that I am compelled to leave this review as I see I'm not alone. Thankfully we have never dealt with anyone else this shoddy again, and when looking at property, the moment the Vickery logo appears, it's a bit NO from us.
Comment on agent fees
Sky high, quoted pre vat and left check in fee out. Highest fees we have ever paid.Attachments
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Latest Reviews
22nd Jan 2019
reviewed by 'mrsjones71017'
23rd Aug 2016
reviewed by 'hakanakah'
16th Dec 2013
reviewed by 'DOM'
Opening Hours
Address
Vickery & Co
44 Victoria Road
Farnborough
Hampshire
GU14 7PG
01252 370008
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £1,195 | £1,195 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 22,2019
Jan 22,2019
4
people found
this helpful
this helpful
I wish I had known of this website when I rented a property through Vickerys in April 2012 (can be proved despite length of time). We met Chris at the property for a viewing, he turned up bang on time, after us, wearing gym attire, this ...
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Comment on agent fees
Sky high, quoted pre vat and left check in fee out. Highest fees we have ever paid.Attachments
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Aug 23,2016
Aug 23,2016
0
people found
this helpful
this helpful
We have been lookign for a decent family house within our budget aroudn good schools for a while now. Having dealt with a variety of estate agents / negotiators we have a bit of an idea about the average quality of professionalism and service we would ...
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Comment on agent fees
We did not finalize a deal but she was very informative. No hidden agenda here. Before even we ask for it she took us through the full list of fees highlighting potential additions etc. Fees sounded a bit on the higher end but I think it is well worth the quality of service provided.
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Dec 16,2013
Dec 16,2013
2
people found
this helpful
this helpful
Worst experience ever. On move in check noticed several things which hasnt been logged. We logged it.
At the end of tennancy Vickery & Co send me a paper which states that they claim 300 pounds for damages i never done, which includes these things i mentioned ...
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Jan 09, 2014
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(1)
We have no idea who this person is. These feedback websites are all well & good, however, A) How would anyone know whether this person is a genuine customer, and B) Why didn't they contact us directly first - there is no mention of that happening. If the person who left this feedback would like to contact our head office we would be delighted to discuss the matter with them further.
John Vickery ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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