100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 21,2019
Jan 21,2019
5
people found
this helpful
this helpful
I recently purchased a house through John Francis Morriston branch.
Completion of said purchase was December 2018.
On receiving the keys I entered the property.
After my initial inspection the internal glaze of the double glazed window of a box room was smashed and the glass completely shattered.
The windowsill also had numerous dents as though caused by a hammer .
The flat roof on the extension had numerous leaks and was later inspected by four roofing companies who all had the same opinion that the vendor and estate agents would have been aware of the state of the roof and the touch ups to the paint work inside where the water was entering the extension .
I contacted John Francis ten minutes after receiving the keys to the property to discuss my findings .
On contacting John Francis, their response to me was to advise me to phone my solicitor, they obviously did not want any responsibility or liability .
To date the roof has needed to be replaced at a cost of £2000 and the new glass for the window plus fitting £100.
This is the fifth rental house I have purchased over the past five years and the worst estate agents I have had any dealings with.
I will not be purchasing a property through John Francis again .
My issue with John Francis is that there was no disclosure relating to the roof and the fact that they would have been aware of the issues with the roof prior to the sale and subsequent purchase of the property as stated by the professional roofing companies.
I am also very disappointed that they totally disregarded the report of the broken window even though they and the vendor were the sole key keepers for that particular property and the property was in their care between the time I viewed it to the time I received the keys.
Completion of said purchase was December 2018.
On receiving the keys I entered the property.
After my initial inspection the internal glaze of the double glazed window of a box room was smashed and the glass completely shattered.
The windowsill also had numerous dents as though caused by a hammer .
The flat roof on the extension had numerous leaks and was later inspected by four roofing companies who all had the same opinion that the vendor and estate agents would have been aware of the state of the roof and the touch ups to the paint work inside where the water was entering the extension .
I contacted John Francis ten minutes after receiving the keys to the property to discuss my findings .
On contacting John Francis, their response to me was to advise me to phone my solicitor, they obviously did not want any responsibility or liability .
To date the roof has needed to be replaced at a cost of £2000 and the new glass for the window plus fitting £100.
This is the fifth rental house I have purchased over the past five years and the worst estate agents I have had any dealings with.
I will not be purchasing a property through John Francis again .
My issue with John Francis is that there was no disclosure relating to the roof and the fact that they would have been aware of the issues with the roof prior to the sale and subsequent purchase of the property as stated by the professional roofing companies.
I am also very disappointed that they totally disregarded the report of the broken window even though they and the vendor were the sole key keepers for that particular property and the property was in their care between the time I viewed it to the time I received the keys.
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Latest Reviews
7th Dec 2021
reviewed by 'Darren'
9th Dec 2016
reviewed by 'PersimmonPretty'
Opening Hours
Address
John Francis
112 Clase Road
Morriston,Swansea
Swansea County
SA6 8DY
01792311910
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £450 | £450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 1 | 0 | 0 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 07,2021
Dec 07,2021
0
people found
this helpful
this helpful
The Swansea team were Amazing, I dealt with Rhys for the sale of our property and couldn’t have asked for a better service BUT and a big BUT, do NOT use their recommended Conveyancers at Countrywide as we did, they are the worst most ...
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Jan 21,2019
Jan 21,2019
5
people found
this helpful
this helpful
I recently purchased a house through John Francis Morriston branch.
Completion of said purchase was December 2018.
On receiving the keys I entered the property.
After my initial inspection the internal glaze of the double glazed window of a box room was smashed and the glass ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 09,2016
Dec 09,2016
12
people found
this helpful
this helpful
Awful service, awful people to deal with. Don't know what they are talking about. Takes weeks and weeks before getting back to you. You have to chase them all of the time. AVOID AT ALL COSTS...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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