Jan 21,2019
Jan 21,2019
3
people found
this helpful
this helpful
I used the services of the leasing department of J&G Collie as a tenant in two different properties within an approximately 2-year period. Part of my deposit was deducted twice primarily for cleaning reasons. Fortunately, I managed to get back the entire disputed amount re the last property I stayed at.
The deduction was linked to a cleaning service fee owing primarily to the presence of dust in the radiators and kitchen areas and drips in the bathroom. J&G Collie decided to ask professional cleaners to deal with this without letting me know beforehand.
Minor omissions in cleaning can happen to all of us, and I could have dealt with them (if I was asked) within half an hour or so soon after I moved out instead of being charged £96 for a cleaning service. J&G Collie were unwilling to negotiate this fee but they rather prompted me to refer to a third party for disputing the decision.
Very disappointed overall as J&G Collie have definitely being high-handed and I would thus not recommend using their services.
The deduction was linked to a cleaning service fee owing primarily to the presence of dust in the radiators and kitchen areas and drips in the bathroom. J&G Collie decided to ask professional cleaners to deal with this without letting me know beforehand.
Minor omissions in cleaning can happen to all of us, and I could have dealt with them (if I was asked) within half an hour or so soon after I moved out instead of being charged £96 for a cleaning service. J&G Collie were unwilling to negotiate this fee but they rather prompted me to refer to a third party for disputing the decision.
Very disappointed overall as J&G Collie have definitely being high-handed and I would thus not recommend using their services.
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Opening Hours
Address
JAMES & GEORGE COLLIE
1 East Craibstone Street
Aberdeen
Aberdeen City
AB11 6YQ
01224-581581
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 5 | 1 | 0 | 0 | 0 | 0 | 0 |
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Mar 07,2021
Mar 07,2021
0
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Just sold my flat during this lockdown period. Was kept well informed all along the way by Cathleen in Property Sales, thank you very much. Thanks to all at J & G Collie as the sale went quickly....
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Dec 23,2020
Dec 23,2020
3
people found
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If I could give 0 stars I would. The flat we were renting for over 1 year was not in good condition when we moved in. We reported dirty oven (so much it was unusable), all kitchen equipment was old and sticky, curtain in living room old ...
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Aug 11,2019
Aug 11,2019
5
people found
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What seemed like a house that was too good to be true for three students at Robert Gordon University soon turned into a nightmare of unanswered emails and withholding of information. We spent one year in one of their rentals which was in okay condition ...
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Jan 21,2019
Jan 21,2019
3
people found
this helpful
this helpful
I used the services of the leasing department of J&G Collie as a tenant in two different properties within an approximately 2-year period. Part of my deposit was deducted twice primarily for cleaning reasons. Fortunately, I managed to get back the entire disputed amount ...
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Oct 03,2018
Oct 03,2018
1
people found
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this helpful
I am a first time renter and new to the rental market. I couldn't have hoped to have been more carefully guided through the process. Any issues that I have had have been dealt with swiftly and satisfactorily....
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Nov 26,2014
Nov 26,2014
13
people found
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I have been a tenant at this property since 2002. James and George Collie represent the owner who has remained anonymous for the duration of my tenancy. The agency have only ever done work when it has been regarded as an ¢â‚¬Å“emergency¢â‚¬Â ¢â‚¬â€œ and even then it ...
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What agent could do to change your mind?
Kept me informed regarding the status of my requests for repairs, etc - at ANY point. Returned my phonecalls or replied to my emails. Treated me with a modicum of respect. Not shown empathy with me because they've "been trying for ages to get in touch with the owner" - but rather take some action or, at the very least, accept some degree of responsibility. Do some kind of maintenance on the property rather than allow it to become officially-listed as"dangerous". Apologise - just once.Attached Filesnbsp;
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Jul 12,2012
Jul 12,2012
8
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Got a refund of £30 out of £745 deposited a month after moving out. Dont use them as you will not get a full refund of your deposit....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:53 AM 03/07/2018 by allAgents
