100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 15,2019
Jan 15,2019
0
people found
this helpful
this helpful
Experience has been extremely poor, this company is the worst I have ever dealt with. The letting department has been awful from start to finish. With long term tenancies, this company will charge £120 every time you have to renew your tenancy, the new estate agents I'm with only charge £40. They have also said I'm to pay a checking out fee of £75 pounds plus vat!
They will happily take rent but when it comes to repairs they will ignore you, they never action reported repairs within the required time,
at times the letting department have been verbally aggressive.
Due to outstanding repairs my living conditions became unbearable. It was very unsettling knowing they didn't care, and basically left me to rot.
Don't be fooled by the fancy website. If you want to be looked after properly as a tenant, avoid this company like the plague. I've very happy with the new estate agents and just like other reviewers I too will be considering taking further action as this company shouldn't be allowed to continue providing a substandard letting service,
this company is unscrupulous to say the least.
They will happily take rent but when it comes to repairs they will ignore you, they never action reported repairs within the required time,
at times the letting department have been verbally aggressive.
Due to outstanding repairs my living conditions became unbearable. It was very unsettling knowing they didn't care, and basically left me to rot.
Don't be fooled by the fancy website. If you want to be looked after properly as a tenant, avoid this company like the plague. I've very happy with the new estate agents and just like other reviewers I too will be considering taking further action as this company shouldn't be allowed to continue providing a substandard letting service,
this company is unscrupulous to say the least.
Comment on agent fees
Endless list of fees too much
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Latest Reviews
15th Jan 2019
reviewed by 'Anonymous'
26th Mar 2018
reviewed by 'the2Jos'
25th Jul 2017
reviewed by 'Faye'
7th Feb 2017
reviewed by 'richardlardner'
9th Jan 2017
reviewed by 'Anonymous'
14th Oct 2015
reviewed by 'John'
Opening Hours
Address
Billingham Cooke
4 Hagley Road
Stourbridge
South Staffordshire
DY8 1PS
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £525 | £525 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 1 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 15,2019
Jan 15,2019
0
people found
this helpful
this helpful
Experience has been extremely poor, this company is the worst I have ever dealt with. The letting department has been awful from start to finish. With long term tenancies, this company will charge £120 every time you have to renew your tenancy, the new estate agents ...
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Comment on agent fees
Endless list of fees too much
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Jan 15, 2019
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(1)
Dear Anonymous Reviewer,
We are sorry to hear that in this instance we have not met the high standards of customer service that we aim to deliver to our tenants.
If you are a tenant of ours you will be aware that all tenant fees are advertised on our website, agreed and signed for by the tenant before any application to let a property is made, and then reconfirmed prior to signing the tenancy agreement.
We apologise if you do not feel we have been transparent enough.
We use a state ...
Mar 26,2018
Mar 26,2018
0
people found
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We were very impressed with the service provided to us by Jeremy Rhead at Billingham Cooke. He is a trustworthy Estate Agent who is very knowledgable, supportive and helpful, no request was too much trouble! Communication was excellent from start to finish and he helped ...
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Jul 25,2017
Jul 25,2017
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Great service from start to finish. The photos were great, the advert went up straight away and the house sold in 4 days. The whole process was an easy and pleasant and communication was great. The fees were very reasonable. I would highly recommend this estate ...
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Comment on agent fees
the fees were very reasonable in comparison with the other agents in the locality.
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Feb 07,2017
Feb 07,2017
1
people found
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Moved in with no shower. unable to use fridge or washing machine as faulty ones were hard wired in the wall. Spent £2000 recarpetting the house - told deposit to be released but took £75 for 'exit fee' as well as nearly £700 on relisting. Terrible - save ...
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Comment on agent fees
Terrible - their fees are extortionate. Charged for days we didn't even have keys to the house as well as being told incorrect info regarding our deposit being paid in full
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Jan 09,2017
Jan 09,2017
0
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Avoid this agency!! Have had an awful experience from beginning to end. Plus there is an awful, rude and ignorant team of people working in both the Stourbridge and brierley hill offices. Had to move into one of their properties due to personal reasons meaning ...
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Comment on agent fees
They try to charge you fees wherever they can, falsely advertise their services. I am currently in contact with the property ombudsman as a result of their false/lack of advertisement of fees so this will soon be resolved.
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Jan 09, 2017
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Dear Anonymous Reviewer,
We are sorry to hear that you felt there were short comings in our service levels and to receive your review without the opportunity to discuss your matter.
We employ a team of friendly, experienced and qualified agents across our network of branches. I find it hard to accept that every team member across two of our branches has been 'rude and ignorant' towards you.
ALL tenants are referenced accordingly, prior to receiving an offer of formal tenancy. The due d ...
Oct 14,2015
Oct 14,2015
0
people found
this helpful
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Contacted the agent in relation to booking a viewing at one of their advertised properties. In doing so was advised that this property was on hold as instructed by the landlord whilst they hear back as the property could be given to an existing tenant. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
We are sorry to hear that in this instance we have not met the high standards of customer service that we aim to deliver to our tenants.
If you are a tenant of ours you will be aware that all tenant fees are advertised on our website, agreed and signed for by the tenant before any application to let a property is made, and then reconfirmed prior to signing the tenancy agreement.
We apologise if you do not feel we have been transparent enough.
We use a state of the art maintenance reporting system to assist our landlords with carrying out repairs. If the repair is within our control (and not the responsibility of the landlord) it would normally be dealt with immediately.
Can you please contact me personally with your matter so that I may investigate further.
Yours sincerely,
Matt Billingham
Director