100% sales valuation accuracy
100% sales fee satisfaction
Jan 14,2019
Jan 14,2019
0
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It's not often that I'd expect to be reviewing (and indeed recommending) someone acting on the other side of a negotiation, but in this instance I have no hesitation in doing so for Nigel. He was diligent and helpful from day one when we viewed the property with him and subsequently submitted an offer. Despite problems with the sale/purchase , he was professional throughout in his efforts to promote a resolution. Thank you Nigel for your efforts.
Comment on agent fees
N/A He was paid by the vendors
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Latest Reviews
3rd Jan 2022
reviewed by 'Lisa Evans'
5th Nov 2021
reviewed by 'Joanne'
21st Aug 2021
reviewed by 'Victoria'
24th May 2021
reviewed by 'Alistair'
2nd Mar 2021
reviewed by 'Margaret'
25th Feb 2021
reviewed by 'Caroline'
Opening Hours
Address
Fine & Country
5b Chapel Street
Stratford upon Avon
Warwickshire
CV37 6EP
01789 332 600
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £337,500 | £1,325,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 25 | 0 | 10 | 0 | 0 | 0 |
Areas covered
- CV37
- B50
- B49
- WR10
- WR11
- CV35 0
- CV35 8
- CV35 9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 03,2022
Jan 03,2022
1
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Rose Lord not only helped us secure our dream home but also assisted diligently and professionally with consistent confidence and attention to detail, a huge move in an extremely short period of time. We were combining 2 generations and it wasn't the simplest of negotiations. Rose ...
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Nov 05,2021
Nov 05,2021
0
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Clare delivered exactly what she promised and has been really great to work with on our sale. Her strategy worked really successfully and she immediately impressed us with her knowledge and professionalism.
She's kept us well informed and tackled every challenge tenaciously throughout. Would highly ...
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Aug 21,2021
Aug 21,2021
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Rose Lord was extremely professional and very informative. We had to sell our property whilst in the US but we felt supported and informed at all times. Rose was very proactive with all aspects of the sale and had patience in abundance. The whole experience ...
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May 24,2021
May 24,2021
0
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Great service from Fine and Country
The team helped me sell my parents home after they had both been taken ill. I could not have asked for more flexibility or support. Clare was really accommodating and ensured that everything worked around our circumstances.
Thanks again...
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Mar 02,2021
Mar 02,2021
0
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A big thanks to Clare for all her hard work this year. Selling my house in the midst of a pandemic was daunting but she did it and got a good price for me.
She has kept me informed throughout the whole process and kept ...
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Feb 25,2021
Feb 25,2021
0
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I cannot praise Nigel and team at Fine &Country too highly
They were highly professional in every way courteous and efficient...
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Nov 27,2020
Nov 27,2020
0
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Without Clare keeping our sale on track and acting far above and beyond we would not have completed. She looked after us from the moment we first met until completion, keeping in touch very regularly and moving things along with solicitors and other estate agents ...
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Sep 29,2020
Sep 29,2020
0
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It is always nice working with consummate professionals; at the Droitwich office Halina, in touch with the value of immediate, friendly communications, and Richard, with the gravitas of a lifetime of experience put even competent agents into the shade....
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Sep 27,2020
Sep 27,2020
0
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Service was superb throughout our purchase. Someone was always available To talk and we were kept informed at all times....
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Feb 24,2020
Feb 24,2020
0
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Nigel and Clare were both friendly and very knowledge of the local area. They were more than happy to perform a fair number of property viewings for me.
Once price was agreed, during the purchase they helped ensure that the process kept on track.
From ...
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Nov 12,2019
Nov 12,2019
0
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Nigel Plaskett is not like some other estate agents I have met. He did not come into my home saying things in the flattering way like “What a lovely house”. He did not give me unrealistic expectations. Instead he told me exactly what I needed ...
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Aug 29,2019
Aug 29,2019
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Nigel at Fine & Country helped to make the purchase of our home such a pleasurable experience. He was kind, courteous, helpful and always available. We have never had such an easy and enjoyable purchase or sale before and he and Fine & Country come we’ll ...
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Aug 23,2019
Aug 23,2019
0
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Difficult but successful sale
Took longer than hoped but numerous interested buyers found at end.
Clare’s perseverance was commendable
The price achieved was lower than hoped but was a fair reflection of the market....
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Mar 04,2019
Mar 04,2019
0
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We were extremely pleased with the service we had from Claire, Bridget and the team at fine and country.
Bridget looked after our sale and she was most helpful, always giving us feedback as soon as we had people viewing our property.
Also being on ...
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Comment on agent fees
The fees were a little more expensive but we felt well earned.
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Jan 14,2019
Jan 14,2019
0
people found
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It's not often that I'd expect to be reviewing (and indeed recommending) someone acting on the other side of a negotiation, but in this instance I have no hesitation in doing so for Nigel. He was diligent and helpful from day one when we viewed ...
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Comment on agent fees
N/A He was paid by the vendors
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Nov 14,2018
Nov 14,2018
0
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Clare was professional and got the job done throughout a complex process, providing prompt response and feedback with really good advice and support....
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Oct 24,2018
Oct 24,2018
0
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Great service. Professional but human! Always kept us informed throughout the process and were available when we needed them. Would recommend....
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Comment on agent fees
Standard
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Oct 23,2018
Oct 23,2018
0
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Thank you to both Nigel and Bridget for their wonderful professional help, advice and support in helping to sell our late parents home. They have both been so sympathetic to our needs and have shown compassion and dedication throughout the process. Their communication at every ...
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Sep 06,2018
Sep 06,2018
0
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We chose Nigel Plaskett from Fine and Country to sell our house, because he was professional and realistic, from the start. He kept us in touch with any development at all times and his calm attitude and tenacity throughout the whole process made the house ...
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“Our experience of Fine & Country, and in particular Nigel and Bridget was first class....”
Aug 17,2018
Aug 17,2018
0
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Nigel was professional but persistent when we had other agents trying to sell our house. We liked his calm attitude and approach and decided to change to Fine & Country, which happily paid off with the sale of our property.
Bridget did the majority of viewings ...
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Comment on agent fees
The fees were as expected for a company of this calibre.
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Jul 13,2018
Jul 13,2018
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Nigel and Bridget were always available and prepared to go the extra mile. We had full confidence in their professionalism which is essential given the stress associated with selling a property in this country....
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Comment on agent fees
Not the cheapest but you get what you pay fir
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Jun 02,2018
Jun 02,2018
0
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We are delighted we chose to use Fine and Country to sell our house. From the outset Nigel was an impressive professional who gave us confidence. His valuation, strategy and overall advice were first class. We could not praise him highly enough. He paid attention ...
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Comment on agent fees
Expensive but entirely justified what we paid
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Dec 14,2017
Dec 14,2017
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Professional, patient and resourceful sums up Bridget and Nigel. They helped and supported us right the way through to buying our new home, we cannot thank them enough....
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Dec 05,2017
Dec 05,2017
0
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I've found Clare to be not only utterly professional, but also honest, genuine and sincere. When the relatively straightforward sale of a modest detached home became a bit 'problematic', Clare stepped up and handled the whole thing in her usual cool, calm manner....
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Comment on agent fees
Fees not the cheapest, but then as Clare proved, you get what you pay for in life!
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Nov 30,2017
Nov 30,2017
0
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We received excellent service and support from both Nigel and Bridget. Our treatment was first class, they were exceptionally diligent in liaising between all the other parties to bring our sale and hence our purchase to a satisfactory conclusion...
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Comment on agent fees
we felt the fees were competitive
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Sep 26,2017
Sep 26,2017
0
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Clare was just brilliant throughout our house move. She was always professional and kept us informed about developments. It was a great support to have an agent that we could trust to give us accurate information and who was working with us to resolve any ...
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Sep 11,2017
Sep 11,2017
0
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Bridget has been fantastic to deal with from start to finish with our Wixford house purchase.
We have bought an sold many properties over the years and in this case I can safely say Bridget has been one of the most professional, caring and easiest ...
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Comment on agent fees
n/a
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Sep 01,2017
Sep 01,2017
0
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Clare is, by far, the best estate agent I have ever come across, and I'm a perfectionist!.She is a cut above the rest in terms of her natural intelligence, persistence, conscientiousness and emotional intelligence. Not to mention incredible market insight....
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Comment on agent fees
A little high but worth it.
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Jul 10,2017
Jul 10,2017
0
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Selling the houses the way it should be. Sincere enthusiastic and professional. High quality brochures and videos. Generating viewings and working together to manage offers. Brilliant
M...
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Comment on agent fees
Good ( value for money)
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Jul 08,2017
Jul 08,2017
0
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Clare and Bridget did a fabulous job, they make an excellent team and were always ready to respond constructively to my many, varied (and often pretty random!) queries. At no point in the process did I feel that there was no-one to help, and I ...
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Clare Reeves
(27)
Nigel Plaskett
(26)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Fine & Country Stratford Upon Avon Limited
In-House Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong,
we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the
Branch Manager.
3. We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing
a copy of this procedure. The Branch Manager will then investigate your complaint. They will review your file
and speak to the member of staff who dealt with you.
4. In line with the Ombudsman guidelines a formal written outcome of our investigation will be sent to you
within 15 working days of sending the acknowledgement letter.
5. If you are not satisfied with the full written outcome response from the Branch Manager you can write to
the Managing Director who will arrange for a separate review to take place. In line with the Ombudsman
guidelines the Managing Director will respond to you with a statement of the final view of the matter within
15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman
and request an independent review. The Property Ombudsman will request that you have exhausted the
internal complaints procedure before contacting them.
7. When you have raised a complaint with The Property Ombudsman they will write to us as agents requesting
our Property File and our version of the events. A case officer will then undertake a formal review of your
complaint largely based on the documents from both sides.
The Property Ombudsman Ltd 01722 333 306 / www.tpos.co.uk
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final
viewpoint letter, including any evidence to support your case.
Last updated at 12:51 PM 10/01/2017 by Kay Eyles
In-House Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong,
we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the
Branch Manager.
3. We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing
a copy of this procedure. The Branch Manager will then investigate your complaint. They will review your file
and speak to the member of staff who dealt with you.
4. In line with the Ombudsman guidelines a formal written outcome of our investigation will be sent to you
within 15 working days of sending the acknowledgement letter.
5. If you are not satisfied with the full written outcome response from the Branch Manager you can write to
the Managing Director who will arrange for a separate review to take place. In line with the Ombudsman
guidelines the Managing Director will respond to you with a statement of the final view of the matter within
15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman
and request an independent review. The Property Ombudsman will request that you have exhausted the
internal complaints procedure before contacting them.
7. When you have raised a complaint with The Property Ombudsman they will write to us as agents requesting
our Property File and our version of the events. A case officer will then undertake a formal review of your
complaint largely based on the documents from both sides.
The Property Ombudsman Ltd 01722 333 306 / www.tpos.co.uk
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final
viewpoint letter, including any evidence to support your case.
Best Estate Agent in Stratford upon Avon 
