96% sales valuation accuracy
97% sales fee satisfaction
Jan 14,2019
Jan 14,2019
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I have had the misfortune to rent 9 Woodlands Court in St Ives from. Thomas Morris Letting agents.
What a shocking experience it has turned out to be, all is excellent in the sales team in the office in crown street but once they have your money the horrendous customer service begins.
On the day I moved in I found the flat had historic problems with mould that had been hidden from me. When I challenged the maintenance office headed up by Lisa Bargh I recieved a rude and unhelpful reply, this should off set alarms bells off but I had already signed the agreement so was threatened that there was no way to cancel. The tenants above flat 9 (I think 8) are noisy and dirty the gentleman defecated in the bush outside the front door.
The fun has really started when I gave my n notice and vacated the property on 19/12/18. It was spotless in my mother and I opinion and we took photos of everything. I then received a phone call and to my absolute shock £200 was getting deducted from my deposit for a very minimal amount of crumbs or dust in the drawers and the carpets not professionally cleaned (when I moved in there was a massive burn on the carpets and stains throughout) this phone call from Lisa continued into an argument and Lisa put the phone down on me as per her normal rude attitude that I received from her throughout the entire tenancy.
As I type this the total costs have now risen to £305 for what I would call made up things. Please be aware that both Thomas Morris and the Landlord of this property are unreasonable people and I strongly advise you to stay away.
I am still not in receipt of any deposit and I moved out almost a month ago.
What a shocking experience it has turned out to be, all is excellent in the sales team in the office in crown street but once they have your money the horrendous customer service begins.
On the day I moved in I found the flat had historic problems with mould that had been hidden from me. When I challenged the maintenance office headed up by Lisa Bargh I recieved a rude and unhelpful reply, this should off set alarms bells off but I had already signed the agreement so was threatened that there was no way to cancel. The tenants above flat 9 (I think 8) are noisy and dirty the gentleman defecated in the bush outside the front door.
The fun has really started when I gave my n notice and vacated the property on 19/12/18. It was spotless in my mother and I opinion and we took photos of everything. I then received a phone call and to my absolute shock £200 was getting deducted from my deposit for a very minimal amount of crumbs or dust in the drawers and the carpets not professionally cleaned (when I moved in there was a massive burn on the carpets and stains throughout) this phone call from Lisa continued into an argument and Lisa put the phone down on me as per her normal rude attitude that I received from her throughout the entire tenancy.
As I type this the total costs have now risen to £305 for what I would call made up things. Please be aware that both Thomas Morris and the Landlord of this property are unreasonable people and I strongly advise you to stay away.
I am still not in receipt of any deposit and I moved out almost a month ago.
Comment on agent fees
horrendous
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8th Nov 2021
reviewed by 'Sarah'
7th Nov 2021
reviewed by 'Andriy Saczawa'
6th Nov 2021
reviewed by 'Berh'
29th Jan 2021
reviewed by 'Mel Neale'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 97% | £27,000 | £35,000,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 19 | 1 | 17 | 2 | 396 | 3 | 233 | 3 | 55 | 0 |
Areas covered
- PE27
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 08,2021
Nov 08,2021
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Very understanding and helpful for first time purchase. Becky kept us informed at each stage and nothing was too much trouble. Would highly recommend....
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Nov 07,2021
Nov 07,2021
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Great service. Highly recommended. Best advice and support in every stage of purchase. Very professional. Always happy to help.great communication....
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Nov 07,2021
Nov 07,2021
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Excellent service, great communication.Very professional, always happy to help. All questions were answered immediately. Best advice and support in any stage of the purchase. highly recommended....
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Nov 06,2021
Nov 06,2021
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Very happy with the customer service, plesant experience with the first ever mortgage. Very informative and helpful. Can happily recommend....
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Nov 06,2021
Nov 06,2021
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Thomas Morris has been so helpful for our first time (almost) buy, no question is a silly question! So professional and friendly....
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Jan 29,2021
Jan 29,2021
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From start to finish the whole experience was easy and trouble free, we were looking for a valuation on our property to see what our options were going forward from here. Barney was able to point me in the direction of a relocation network. And ...
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Jul 01,2020
Jul 01,2020
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From the very first contact to request a valuation we have had a very positive experience. My highest praise would go to their communication. All queries were dealt with on the day of request and if there had been no response to their query then ...
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Apr 17,2020
Apr 17,2020
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Excellent viewing experience
John was extremely professional, well prepared and provided a balanced and honest viewpoint.
The best viewing experience over many viewings in recent weeks, thank you...
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Apr 17,2020
Apr 17,2020
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Received fantastic service from the 1st viewing with sue through to completion with Danielle.Very Happy 1st time buyer, would def recommend....
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Apr 02,2020
Apr 02,2020
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Thomas Morris was not an Estate Agent we would have considered to market our Property. We only instructed them as they were selling the property we hope to purchase. We would now recommend them wholeheartedly.
In particular we would like to mention who Danielle was ...
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Mar 27,2020
Mar 27,2020
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I got a re-mortgage through them which included a survey. All of the staff I came into contact with were absolutely charming with the perfect amount of contact.
Thank you!...
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Mar 27,2020
Mar 27,2020
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Justyna has been very helpful, found us a good deal and took the stress away from us. She has kept us updated as things progressed....
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Mar 27,2020
Mar 27,2020
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Excellent Services from the whole staff,
Specially Justyna helped us a lot in Mortgage process.
Always get good helpful & friendly advice.
I will recommend Thomas Morris...
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Mar 27,2020
Mar 27,2020
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Justyna at Thomas Morris has been such a great help arranging a mortgage for us. She made everything very clear to us and went through the whole application in fine detail to make sure it was all understood. I would highly recommend Justyna's services to ...
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Mar 27,2020
Mar 27,2020
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Great cooperation, very very good service. Nice atmosphere particular with Justyna, who is always very helpful and friendly. Honestly recommended....
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Mar 23,2020
Mar 23,2020
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Being first time buyers me and my partner weren't confident in the process of buying a home and the mortgage aspect. Katy and Danielle at Thomas Morris in St ives helped us through every step of the way making sure we were kept in the ...
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Mar 09,2020
Mar 09,2020
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On time, professional, well explained and very helpful. It is always good to get helpful and friendly advice. Would reconmend Thomas Morris....
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Mar 09,2020
Mar 09,2020
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From initial enquiry to making an appointment to view property and being contacted within minutes of sending in online form to the end of process found TM to be efficient and approachable.
Kept in touch throughout
Responded to messages and queries in a timely fashion
...
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Mar 09,2020
Mar 09,2020
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Really helpful staff with excellent local knowledge. This is the second time moved house and I’d definitely recommend Thomas Morris....
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Mar 05,2020
Mar 05,2020
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Dan Attfield made the process of negotiating the sale & purchase very easy & I can certainly highly recommend him ,...
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Mar 05,2020
Mar 05,2020
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Thomas Morris have been excellent. They have found us a buyer for our house within 3 weeks of it going up for sale and found us a new home before it even went to market. They have managed the whole process with professionalism and, so far, ...
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Feb 24,2020
Feb 24,2020
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Purchased a property through Thomas Morris and completion was last week.
Due to solicitors it wasn’t a particularly easy transaction, however we felt that Danielle went above and beyond to ensure the completion took place. As I work close by, she was constantly coming ...
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Feb 19,2020
Feb 19,2020
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I contacted Paul Blake at Thomas Morris in St Ives, Cambridge with a view to selling my property, as I’d dealt with him previously when looking to let the same property a few years previously. I was happy with the information he gave me ...
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Feb 19,2020
Feb 19,2020
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From our first enquiry everyone at Thomas Morris has been exceptionally helpful , from rearranging viewing times to suit us as we were coming from over 100 miles away to finding the answers to a whole range of detailed questions. Our viewing was conducted in a very ...
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Feb 17,2020
Feb 17,2020
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Couldn’t have done it with out you! The team at Thomas Morris have been brilliant. The service they provided went far beyond what was expected....
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Feb 12,2020
Feb 12,2020
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Excellent and very professional service, as first time buyers, buying a house was a bit like a minefield, but the staff at Thomas Morris have been brilliant, explaining everything and keeping us in the loop about the whole process.
If I could give more than 5 ...
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Feb 11,2020
Feb 11,2020
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Excellent customer service and advise throughout. Pleasant friendly atmosphere. Would highly recommend to potential customers. Mortgage advisor excellent at explaining options....
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Feb 10,2020
Feb 10,2020
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Very helpful and very informative along the process which was quick as they read the market well. I would highly recommend....
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Feb 10,2020
Feb 10,2020
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The team were so helpful throughout - worked quickly to get our house on the market. We would definitely recommend to others....
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Feb 10,2020
Feb 10,2020
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Becky Hill at St.Ives was very helpful when we were buying our first home & was very good at checking up on things for us, liaising with both Solicitors, and relaying questions to the vendor as well as helping us with the buying process.
Thank ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:13 AM 11/05/2018 by allAgents
Best Estate Agent in St Ives 
Best Estate Agent in PE27 
As I've mentioned before, we genuinely appreciate feedback even when it is less than complimentary as in this instance.
Having spoken with the team directly I understand that, in accordance with instructions from the landlord, the matter has been referred to the Tenancy Deposit Scheme for adjudication.
I am sure you appreciate that we always act in accordance with instructions from the landlord.