100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
82% lettings fee satisfaction
Jan 11,2019
Jan 11,2019
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I am currently a Tenant with Belvoir and I would like to say I am not happy with the way the staff communicate there. I am pregnant and when my boiler broke down it was super stressful as I like to keep everything hygienic.
Trying to organise an engineer was tough. I spoke to two ladies named Trish and Hannah both of whom I asked to ring me back. Trish never did and Hannah waited till the next day to update me which is a long time to wait when you have not had hot running water for 2 days. Just a phone call to say they were waiting on the landlord would of been nice and is part of good customer service and communication.
I had to ring them to get updates most of the time and when an engineer was available I got a phone call on the day to say I had the option of lunch time that the next day which gave me little time to organise myself. Luckily it worked out. I found it difficult to express myself as Hannah talked over me and didnt really listen. she also said she would let me know when the engineer was on there way but never did, you generally take it in good faith that people will do what they say. There was a text from a company called cube to my boyfriends phone who was away but there was no way of telling that this was the boiler engineer. It just left us confused
It was particularly important that someone ring me as I have no Buzzer in the block of flats where I live so its impossible to know when people arrive at our home. We have pushed for this to rectified but I find that the Belvoir staff in many of the branches we have dealt with dont ring you back or bother chasing up problems when asked. We still have sewage stained tiles on the ceiling of the main staircase where there was a leak, there is now a hole in the ceiling, we have complained to to Wednesbury branch about this but, again no movement there.
When I tried to expressed my frustration to Trish at the Lack of communication she gave a half arsed apology and made excuses for Hannah not doing her job. She then told me I was going round in circles and then slammed the phone down on me.
All of this has left me feeling totally undervalued as a Belvoir customer. If we had the money we would move from the flat but as young couple expecting a baby we have no choice but to stay where we are.
I would not recommend Belvoir in any way
Trying to organise an engineer was tough. I spoke to two ladies named Trish and Hannah both of whom I asked to ring me back. Trish never did and Hannah waited till the next day to update me which is a long time to wait when you have not had hot running water for 2 days. Just a phone call to say they were waiting on the landlord would of been nice and is part of good customer service and communication.
I had to ring them to get updates most of the time and when an engineer was available I got a phone call on the day to say I had the option of lunch time that the next day which gave me little time to organise myself. Luckily it worked out. I found it difficult to express myself as Hannah talked over me and didnt really listen. she also said she would let me know when the engineer was on there way but never did, you generally take it in good faith that people will do what they say. There was a text from a company called cube to my boyfriends phone who was away but there was no way of telling that this was the boiler engineer. It just left us confused
It was particularly important that someone ring me as I have no Buzzer in the block of flats where I live so its impossible to know when people arrive at our home. We have pushed for this to rectified but I find that the Belvoir staff in many of the branches we have dealt with dont ring you back or bother chasing up problems when asked. We still have sewage stained tiles on the ceiling of the main staircase where there was a leak, there is now a hole in the ceiling, we have complained to to Wednesbury branch about this but, again no movement there.
When I tried to expressed my frustration to Trish at the Lack of communication she gave a half arsed apology and made excuses for Hannah not doing her job. She then told me I was going round in circles and then slammed the phone down on me.
All of this has left me feeling totally undervalued as a Belvoir customer. If we had the money we would move from the flat but as young couple expecting a baby we have no choice but to stay where we are.
I would not recommend Belvoir in any way
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4th Aug 2022
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27th Sep 2021
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Opening Hours
Address
Belvoir
42 Queen Square
Wolverhampton
West Midlands
WV1 1TX
01902 267111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £117,000 | £500,000 |
| Lettings | 100% | 82% | £400 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 33 | 0 | 23 | 12 | 2 | 0 | 0 | 1 | 1 | 4 |
Areas covered
- WV11TX
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 24,2022
Nov 24,2022
0
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Excellent services from the lettings team I received regular updates on my application and the process was handled professionally and efficient from start to finish...
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Aug 04,2022
Aug 04,2022
0
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Alex at Belvoir Wolverhampton has been fantantic all the way through my move process, I have had immediate replies to my emails, I highly recommend Belvoir and Alex...
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Dec 02,2021
Dec 02,2021
1
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Really disappointed with lack of professionalism from sales team of Belvoir Wolverhampton. I made an offer on the property ( exact asking price ) and made them clear from point go as I would like to be informed of the outcome as I am really interested in ...
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Nov 09,2021
Nov 09,2021
2
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Saw many other excellent reviews and thought I should contribute it is an excellent service for landlords I live 2 hours away so cannot manage the property myself from the day I brought the property to them nothing has been too much trouble, have no hesitation ...
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Oct 08,2021
Oct 08,2021
0
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Moving is very stressful and you put your trust in the solicitor and estate agent,in my experience the staff at belvior make it so much easier by keeping you up to date every week also chasing up solicitors.I have used Bevior twice and ...
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Aug 23,2021
Aug 23,2021
0
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Amazing people work here, the system process Les and commutation are excellent. I am very pleased with the service I have received....
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Aug 23,2021
Aug 23,2021
0
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I had a tenant that stopped paying the rent over Covid, Belvoir guided me through the process of recovering the property and now look after it on a managed package. There knowledgeable within the letting area....
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Jul 21,2021
Jul 21,2021
1
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I have been impressed with the professionalism of Katie from Belvoir in dealing with the property I viewed through to making an offer and it being accepted. She was very thorough in what was required from me to submit, and this gave me confidence in ...
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Jul 03,2021
Jul 03,2021
0
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Everything you hate about estate agents all rolled into one 😒 cancellations last minute, rudeness. Not returning calls. Terrible service in general....
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Jul 03,2021
Jul 03,2021
0
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Fantastic letting agents one of the best I have used in the Midlands professional reliable service all the staff are pleasant and a joy to deal with 🙏...
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Jun 15,2021
Jun 15,2021
0
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Super letting agent from start to finish I have recently moved in to rented accommodation in Wolverhampton for a short period of time and viewed many properties but Belvoir stood out the most for reliability and professionalism the process ran smooth and hassle free. Thank ...
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May 04,2021
May 04,2021
0
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Excellent communication from Belvoir Wednesbury thank you jack and robert for assisting our move in to our rental the process was handled with great care and attention throughout...
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Apr 30,2021
Apr 30,2021
0
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Fantastic service from the lettings team I have two properties let and managed with Belvoir and the service from tenant exit to in going tenant the service is faultless...
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Apr 28,2021
Apr 28,2021
0
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Fantastic letting agency they handled my application with great care and worked efficiently to a date I set with them initially. Many thanks to all the team specifically jack Cromar and Robert beech...
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Apr 23,2021
Apr 23,2021
0
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Fantastic service from Jack and Robert from a tenants side the service was faultless from start to finish and they worked very efficient on our home move...
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Apr 07,2021
Apr 07,2021
0
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If I could give 0 I would . Turned up to a rental property to view along with another 5 people I didn't know during covid. Avoid as the clearly have none for you and your well being ....
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Mar 20,2021
Mar 20,2021
0
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If I could I would leave 0stars. Horrible service, disrespectful communication, ignorance to calls and complaint emails. They refuse to give any information which I have rights to receive. Now I understand where their bad reputation comes from. BE CAREFUL. They will ignore your requests ...
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Mar 15,2021
Mar 15,2021
0
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Moving in was fab Alex was great chap and doing the paper work was all sound! Once your in they don't care, nothing gets fixed you have to do it yourself, the builders leave rubble and only move it when you leave.
I've spent so ...
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Comment on agent fees
Not too bad as long as you know where every penny’s going
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Feb 17,2021
Feb 17,2021
0
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Fantastic letting agents myself and my partner have rented a property with Belvoir and their level of professionalism and knowledge has been great during the ordeal...
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Feb 03,2021
Feb 03,2021
0
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Fantastic service from lettings throughout. I expressed a move in date on an initial enquiry and Belvoir met this proposal with ease. I dealt with Jack and Robert throughout the whole let and they really did make the experience very stress free can’t thank ...
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Jan 13,2021
Jan 13,2021
0
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Thank you Jess for your help today. Very efficient went out of her way to get the information requested. Keep up the good work. Happy Landlord. Toni...
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Nov 09,2020
Nov 09,2020
0
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Superb Letting Agent I applaud the services they offer to there landlords. I have been with Belvoir for several years and have nothing but good to say about their offerings. The tenants found have always been good friendly people and nothing is too much to ...
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Nov 04,2020
Nov 04,2020
0
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Excellent letting agents. We have take a new property in Wv1 with Belvoir the service and turnaround was amazing thank you to the whole letting department for accommodating our needs and requirements...
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Sep 26,2020
Sep 26,2020
0
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Brilliants letting agents, they found me a property in a matter of days, references were done quickly and the keys were handed to me in a polite and friendly manonor, been here 6 months now with no issues, the team are really nice...
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Sep 26,2020
Sep 26,2020
0
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Really pleased with the team at Belvoir for helping my mom with her property, they have done a brilliant Job and mom is very pleased with them in every aspect....
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Sep 09,2020
Sep 09,2020
0
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I have used Belvoir for some years now, I have two properties which they manage for me in the Penn, and Chapel Ash area of Wolverthampton. I have always been happy with the service I have had from the team, I would love to say ...
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Jul 01,2020
Jul 01,2020
0
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Excellent letting agency i rented a home in perton with Belvoir Wolverhampton I dealt with Curtis Tonks and Robert Beech they are a real great agency...
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Jun 10,2020
Jun 10,2020
2
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The worst customer service I have ever experienced. I put my flat up for let with them and had to consistently chase every agent I was involved with for information about viewings, feedback after viewings, potential tenants and when they might move in etc.. I ...
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May 27,2020
May 27,2020
0
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Excellent service from Michael Warke and Robert Beech in these uncertain times they managed to house us to our new home in good time, I want to express my thanks as they worked behind there means and accommodated what we needed real excellent agent...
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May 12,2020
May 12,2020
0
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Excellent letting agency just moved in with them effortless and easy throughout thank you rob and Alex for getting me in when I needed...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:48 AM 20/11/2019 by Michael Warke
Best Letting Agent in WV1 
