Thank you for your review. We value your comments; however, for clarity, we are not an Estate Agent. We are a white-label company that offers a complete and comprehensive range of flexible property auction services to our partner Estate Agents.

We like to offer a transparent service and ensure customers are provided with enough information to make an informed choice. This includes providing Seller/Buyer guides, access to our Terms and Conditions of auction, preparation of Buyer Information Packs, explanations of the bidding process and our fees; along with case studies, FAQ's and access to independent customer reviews.

Due to this transparency, a prudent Buyer then has enough information regarding the process, and the property, to either carry out further due diligence or proceed to purchase.

The Buyer pays a non-refundable Reservation Fee to reserve the property from sale. Whilst we appreciate you may feel this fee to be exorbitant, there are benefits to both Sellers and Buyers on choosing to purchase a property via the Modern Method of Auction.

Unlike the open market/private treaty, the Modern Method of Auction provides the speed and security of a property sale that cannot be offered via the open market. Realistic, yet fixed timescales are set from the start to ensure the process runs as smoothly and as quickly as possible, to timeframes that benefit all.

There is an exhaustive list of unforeseen reasons, or anything outside of your control, for why a property sale may not conclude; however, following our advice, transparency, our process and acting as a prudent Buyer who has carried out their own due diligence in regard to the property, i.e. Home Buyer Reports, surveys, viewing the Buyer Information Pack (or referring said pack to a conveyancer) before bidding would make it very unlikely for a property sale not to conclude. Anything highlighted from your due diligence before bidding can be discussed with us beforehand, and we could seek remedy, e.g. by providing a caveat to protect your non-refundable fee in certain circumstances.

We find it pleasing that you found our staff friendly and helpful, thank you for that; however, do feel that your rating was severe considering your comments. Please feel free to visit more reputable and trusted customer feedback review platforms that present plentiful, positive reviews from our customers. This would provide you with an insight of how good of a business model we run.

If you wish to discuss this further, please call our Customer Service Team on 0191 605 3209.