95% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
88% lettings fee satisfaction
Jan 08,2019
Jan 08,2019
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We viewed 7 properties in one day with 7 different companies as we are relocating. Melanie was taking photos of a property just before we arrived. I was early and the property was on the market with out any photos. But I had a rough idea of the quality of the houses in that area and wanted to in soon to see it which meant she hardly had much time to view it herself. I was aearly and let her know I was there and she was sweet and greeted me and wanted to stop her work to show me around but I told her I will. Come back after I get my baby. She was so kind and once she was done came to the car to get me to come over when ready. She showed me the property and it was gorgeous, took us around to each room and explained. What she didn't know she found out or said will find out for us. She sold the property to us well and let us feel comfortable looking around. She made good eye contact, was polite, professional and sweet, and welcoming to any of our questions. Honestly the landlord is lucky to have a lovely sales/lettings person such as her showing people around. She is a true gem and especially after having views the other 6 properties- some were late didn't appolige, make eye contact, rushed through, didn't show the rooms or potential, or care to be there or didn't even show care for the property( like taking shoes off which I believe with carpets only right to do so) she was good to the landlord of the property as well as for the future Tennant.) She was the PERFECT employee or estate agent at a viewing and follow up. I had a call back from the estate agent for a follow up of my visit that day and the following day from Melanie herself to ask how it went and if had any feedback on the property and herself. Which I thought was a perfect way for any estate agent. Truly perfect and she has made me feel like Rise must be a really good company or done really good training. Honestly her company should reward her as a outstanding gold star becase we went through several agents she was fantastic. Give her a promotion or a huge bonus. Sadly we didn't go for that property as we needed more space and were pressed for time (no time to sell off what we didn't need) as it was a relocation from London. But even with agents through out the country and we have been renting rince 2007, moved 4 times in the past midlands, Berkshire and Surrey get peoliteness and simple greeting and taking us around made a big impression that other agents have not done. honestly. I'm only raving becase I believe someone as good as she was at her job makes a house move/relocation/ new home which is a huge deal at the time a key stepping point on one's life so when they are really good u need to recognise them. I hope she goes far with in the field she works in. All agents need to be like her. Put us at ease and make the daunting task feel wonderful and feel good and show a property with much administration for all that it has to offer.
Simply wonderful.
Simply wonderful.
Comment on agent fees
Didn't get that far as I didn't go for that property in the end
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Latest Reviews
4th Jun 2021
reviewed by 'Audrey'
2nd May 2020
reviewed by 'Christina'
6th Sep 2019
reviewed by 'Jamie'
29th Apr 2019
reviewed by 'Chris'
Opening Hours
Address
Rise Sales and Lettings
3 New Elvet
Durham
County Durham
DH1 3AQ
0191 386 5349
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 100% | £50,000 | £395,000 |
| Lettings | 75% | 88% | £300 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 18 | 1 | 17 | 3 | 63 | 0 | 21 | 0 | 1 | 1 |
Areas covered
- Durham
- Chester le Street
- Houghton le spring
- DH1
- DH2
- DH3
- DH4
- DH5
- DH6
- DH7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Jun 04,2021
Jun 04,2021
0
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Completion of my house sale was today and I must commend Rise for the very professional way in which they have handled the sale. Paul has to be one of the best negotiators in the property business and a genuinely nice guy who makes the ...
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May 02,2020
May 02,2020
3
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Rise Estate Agents are absolutely horrible to students! I've detailed just some of our experiences with them below.
First of, they left us waiting in the snow for 30 min for a viewing, without telling us the viewing had been cancelled. They only told us after ...
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Sep 06,2019
Sep 06,2019
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After some months of inactivity with one of their competitors, I shifted to Rise and immediately had multiple offers in on my house. Paul was an excellent agent, kept me up to date on developments and gave me clear and objective advice on my options ...
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Apr 29,2019
Apr 29,2019
6
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While the house was quite nice, and the rent fair, I felt frustrated at every turn by the lettings agents. Things started out badly when the incorrect amount was recorded on our safety deposit certificate before we moved in, and it only got worse from ...
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Sep 12,2018
Sep 12,2018
0
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Rise was recommended to us and Paul and his team provided excellent knowledge service and advice on successfully selling our home in dh1
Thanks to Paul and all his team...
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Comment on agent fees
Great fees
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Aug 20,2018
Aug 20,2018
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We chose Rise becasuse they had similar properties for sale in our immediate area. Paul and the team have guided us through the process with care and have always been available to help.
We've had contact with most of the local estate agents when viewing ...
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Jul 18,2018
Jul 18,2018
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Paul recently dealt with the sale of my property. Nothing was too much trouble and he kept me updated the whole way through the process from start to finish. Calls and emails made were always returned and Paul was professional and polite. I wouldn't hesitate ...
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Comment on agent fees
Competitive.
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Jul 04,2018
Jul 04,2018
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We were very pleased with the way our property was promoted. They could not have presented it any better. We wondered why we were selling! The market was difficult and we were hoping for a better price but so pleased to have sold. We would ...
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Comment on agent fees
We thought we had very good value for money. They were much better than any other High Street agents.
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Jan 14, 2020
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(1)
Your agency managed my property for 3.50 years, it was immaculate I have photos to evidence this. Moving back tenant has wrecked my home photos to evidence this. No feedback or help from your durham office. I am past being polite someone is accountable for the state of my property. I have asked for copies if checks done no response. ...
May 30,2018
May 30,2018
0
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Melanie been invaluable in helping me refurbish a rental property that was severely damaged by a difficult tenant. She has actively sought competitive prices from suppliers, and project managed the refurb from start to finish, providing me with updates, reports and photographs. She is helpful, ...
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Comment on agent fees
The fees are comparative to other agents in the area.
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May 18,2018
May 18,2018
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Melanie has provided an overall excellent customer experience and has helped with any questions I've had. She has made the whole process very easy and is always very friendly and happy to help and is an asset to the company....
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Jan 28,2018
Jan 28,2018
1
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From start to finish Paul provided a high level of service. He was polite, competent, attentive and thoroughly professional. He responded quickly to phone calls and emails, giving helpful and informative guidance and feedback. Excellent and highly recommended!...
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Comment on agent fees
Very competitive and good value for money.
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Jan 25,2018
Jan 25,2018
0
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Paul was fantastic, great communication and helped recommend a great Financial advisor
He responded quickly to any questions I had and helped with anything he could...
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Jan 25,2018
Jan 25,2018
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Absolutely amazing customer service from valuation to completion. I couldn't thank Paul enough for how our sale was dealt with. He continued to keep us up to date with the processes and was fantastic in his approach to the sale and advertising. He always appeared ...
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Comment on agent fees
The agent fees were extremely reasonable and fantastic value for the service provided.
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Jan 18,2018
Jan 18,2018
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I have dealt with Sara for a number of years for both lettings and sales and find Sara both professional and tenacious.
She has always gone the extra mile to find reliable tenants for me and has kept me informed throughout the process.
Thank you ...
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Comment on agent fees
Good fees, very competitive
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Dec 10,2017
Dec 10,2017
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Easy to communicate with. Very quick to respond and a very reliable team. All questions were answered, and as a first time buyer everything was explained to me. Thanks a lot....
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Comment on agent fees
Buyer
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Dec 07,2017
Dec 07,2017
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Very good service. Kept updated with all viewings and inquires.
All staff were very friendly and helpful when contacted and replied to questions quickly....
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Comment on agent fees
Good fees
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Dec 07,2017
Dec 07,2017
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Good estate agent. Very helpful supportive. Good communication when buying a house with them. Thank you very much for your help....
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Dec 07,2017
Dec 07,2017
0
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From start too finish Paul was extremely helpful in the sale and purchase of our home . Nothing was ever too much for him and dealt with us in a very friendly and professional manner ....
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Comment on agent fees
Good
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Dec 02,2017
Dec 02,2017
0
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Paul was an excellent estate agent who was very accessible and helpful throughout the process. His advice was was invaluable and I can't recommend him high enough....
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Comment on agent fees
The fees were appropriate and good
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Sep 15,2017
Sep 15,2017
0
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Very helpful and courteous team, kept us up to date with developments, and gave useful advice. Good presentation of ur property....
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Sep 12,2017
Sep 12,2017
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Excellent service, in particular managing the emotional anxieties of a very challenging buyer. I don't think this kind of service is set out in the terms and conditions, but made the difference between the sale going through and having to start the sale process all ...
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Sep 09,2017
Sep 09,2017
0
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Paul and his team were excellent. They were very professional, polite, friendly and extremely efficient. We would be very happy to recommend them to family and friends....
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Comment on agent fees
Great value.
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Sep 08,2017
Sep 08,2017
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Throughout the whole process Paul was efficient, professional and extremely helpful. We trusted Pauls judgement from day one. He was able to offer us advice and support during the process but at the same time respected our opinions and decisions. Paul works over and above ...
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Comment on agent fees
Good
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Sep 08,2017
Sep 08,2017
1
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Sonja's help and assistance has been fantastic. This move was the first house for my boyfriend and I together, not only was she extremely knowledgeable about the property, the leasing process was easy and all done electronically with no fuss. Unbelievably simple compared to other ...
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Comment on agent fees
Fee's were some of the cheapest around.
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Sep 05,2017
Sep 05,2017
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We were extremely pleased with the high level of professionalism and service provided by Paul on behalf of Rise .
Valuation and accompanying marketing were realistic and accurate and ensured we received an offer within three weeks. I was very impressed with the fact that Paul ...
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Comment on agent fees
Fees are competitive
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Sep 05,2017
Sep 05,2017
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Absolutely fantastic service from start to finish. The pictures made our home look spectacular and we received an offer for the full asking price within 2 days of been on the market. What great value for money, Rise were the most competitively priced agents in the ...
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Comment on agent fees
Very competitive, the cheapest fees in my area
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Sep 05,2017
Sep 05,2017
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Rise provide and excellent service. All staff are helpful, friendly and a pleasure to deal with. They were always happy to assist with any queries that we had and were approachable throughout the process...
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Comment on agent fees
Competitive fees
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Sep 05,2017
Sep 05,2017
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Paul handled all parts of our purchase with professionalis. He was also sensitive to the fact we were first time buyers and talked us through all areas of the successful purchase....
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Comment on agent fees
Very fair,
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Aug 18,2017
Aug 18,2017
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Professional and friendly service from Paul and the team which covered every aspect of the sale. Sound advice on pricing and presentation of the property which sold very quickly at the price point we were seeking....
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Comment on agent fees
Fees were fair, value for money for the service, and not out of line with other agents.
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Aug 01,2017
Aug 01,2017
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I came to Durham as a postgraduate student this year having rented in London for the past three years and ended up renting a single room in 6 Ashwood through Rise in late September 2016.
The experience with Rise couldn't have been more stark to my horrible ...
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Matt
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Customer Complaints Procedure
Last updated at 11:45 AM 05/04/2017 by allAgents
As a firm accredited by the National Approved Letting Scheme and The Property Ombudsman,
Rise Property Services Limited trading as Rise Estate Agents aims to provide the highest
standards of service to all landlords, tenants, Vendors and buyers but to ensure that your
interests are safeguarded, we offer the following:
If you believe you have grievance, please write in the first instance to Mr Matt Geany at the
address below:
3 New Elvet
Durham
DH1 3AQ
1. The grievance will be acknowledged within 3 working days of receipt and then investigated
thoroughly in accordance with established “in-house” procedures. A formal written outcome of
the complaint will be sent to you within 21 days. If we require longer than this timescale we
will advise you in writing and confirm our revised response date.
2. If you remain dissatisfied with the result of the internal investigation, please contact
Matthew Geany who will review the complaint.
3. Following the conclusion of our in-house review we will write to you with a final written
statement.
4. If you are dissatisfied with the conclusion of the in-house review of the complaint, you
can refer the matter to:
The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 2LX
