During the tenancy Castle Estates carry out routine property visits on behalf of the landlord , having already given advance notice to the tenant of the planned visit then only in extreme circumstances out of our control would a booked visit then have to be cancelled and never without notifying the tenant as we are well aware they may be waiting for our visit.
With regards to the end of the tenancy I should mention that Castle Estates make no charges to tenant or landlord when carrying out the check out and dealing with the subsequent deposit returns. As Propertymark agents all deposits are held and protected by The Deposit Protection Service (DPS) the government custodial scheme offering the required protection to all tenants Castle Estates provide tenants with check out guidelines once they provide notice to vacate in order to assist them and to help prevent potential deposit disputes. It would however appear that in this case after the check out both parties agreed in using the DPS alternative resolution service as agreement could not be reached. I can only assume that the DPS decision was not awarded in your favour.